Open Positions at Accor Hotel

Job Description

Scope of Position:

• Reporting to the Housekeeping Management, the Room Attendant is responsible for ensuring we provide the highest level of cleanliness in our Guestrooms whilst providing day cleans and nightly turndown service for all guestrooms.

Requirements:

• Must possess outstanding guest services skills, professional presentation and sophisticated communication skills.
• Proficient in the English language (verbal & written), second language is an asset.
• Must be able to handle a multitude of tasks in an intense, ever-changing environment.
• Must be flexible in terms of working hours.
• Must be physically fit.
• Must have sound knowledge of beverages and cocktails.

Responsibilities:           

• Responsible for signing in and out master keys daily.
• Maintain proper usage of cleaning supplies and equipment.
• Update and mark all rooms assigned to the Room attendant on their assignment paper.
• Keep linen closets, supply closet and landing organized and clean.
• Empty vacuum cleaner each time it is nearly full.
• Reports any problems or questions to Supervisor assigned to your floor.
• Aid guest and colleagues in a courteous manner.
• Use hands to lift, carry, or pull objects that may be heavy.
• Understand simple instructions, learn simple procedures and techniques.
• Perform routine work or the same task daily.
• To use “Cleaning in Progress” sign and keep the doors always closed, when making up rooms
• To call In Room Dining for removal of trays/trolleys
• To report instantly to your Floor Supervisor any Lost and Found items.
• To report any equipment malfunctioning.
• To report any suspicious persons to Housekeeping office or other parts of the building.
• To report anything which may be a Health & Safety hazard.
• Maintain excellent grooming and uniform standards.
• Read, Understand, and follow all department policies.
• Report all valuables and if the safe is open to the Floor Supervisor and follow the Valuables and safe SOP.
• Be prepared to carry out any other duties that may occur from time to time.
• Attend all proposed trainings.
• Attending pre-shift briefing on each shift.
• Perform other duties as and when required.

Early Shift:

• To be responsible for reporting any rooms which do not require service, Privacy Please, not slept in at 14h00 on assigned floor to the Floor Supervisor and note it on your assignment paper.
• To report to floor Housekeeper any mattress protector, blankets, bedspreads, valances in need of change.
• Ability to clean set number of rooms per shift but may vary depending on the operational requirements.

Turndown:

• Responsible to pick-up at the start of shift all linen necessary for turndown work (Bedside mats, Terry, etc.)
• Turndown: Overall tidying of occupied guestrooms to include, but not limited to: dusting, arranging guest belongings neatly, turndown beds, remove soiled linen, retrieve clean linen from linen closets if required, vacuuming if required, bathroom cleaning if required, replenish rooms with supplies, etc. as per Fairmont standards.
• To be responsible for reporting any rooms which do not require service, Privacy Please, not slept in at 20k30 on assigned floor to the Floor Supervisor and note it on your assignment paper.
• Ability to turndown set number of room per shift

Qualifications

• Work experience in a 5-star environment preferable
• Basic understanding and writing of the English language.

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Job Description

Scope of position:

• Under the general direction of the Housekeeping Management, ensure all linen is exchanged and delivered according to standards, all corridors are vacuumed and every guest request is completed in a timely manner.

Responsibilities:

• Ensure the highest level of guest service through the application of Fairmont Core standards and standard operating policies.
• Make sure all soiled linen is regularly emptied from the pantry and returned to the linen room.
• Stock up all pantries with clean linen according to par-stock.
• Assist the linen room as required, with daily tasks.
• Report immediately any Lost and Found article(s).
• Report any equipment which is malfunctioning.
• Ensure that all equipment including vacuums, used for the day are cleaned and stored in the storeroom.
• Vacuum all corridors and staircases as assigned by section.
• Bring any guest supplies daily to pantries, according to daily order list and replenish service areas.
• Note all Guest requests received via HSK Supervisors/Management and carry out exactly all requests.
• Move furniture from time to time.
• Refill daily chemicals.
• Clean all walls lights/ceiling lights as required.
• Assist with the removal of guestroom drapery for cleaning.
• Conduct deep cleaning tasks as assigned (eg. Spot carpet cleaning, shower head de-scaling, etc.
• Keep Housekeeping Office, floor pantries & storerooms clean & tidy at all times.
• Report anything which could be classed as a Health & Safety hazard.
• Assist in on job training of new House Attendants as and when required.
• Attend training courses given by Housekeeping and Talent & Culture.
• Complying with any reasonable request by the Supervisor and Hotel Management.

Qualifications

• Fluency in English essential.
• Competency in verbal English essential.
• Previous experience in Hotel Housekeeping department desirable.
• Previous experience in customer service desirable.
• Previous experience in 5 star property desirable

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Job Description

Scope of Position:

• Reporting to the Engineering Supervisor, the successful candidate will be responsible for recovering, repairing and maintaining furniture, fixtures, cupboards, flooring, panelling, decking and any other timber or upholstered surfaces, furniture, fittings and equipment in the Hotel, Administration and Marina buildings.

Summary of Responsibilities:

• Reporting to Engineering supervisor, responsibilities and essential job functions include but are not limited to the following: 
• Repair, maintain and install work according to departmental procedures.
• Must have the ability to multi-task.
• Be able to complete requests in timely, accurate, efficient and knowledgeable manner.
• High acumen for detailed work.
• Ability to visualize design ideas.
• Ber able to create upholstery stencils.
• Select and source materials.
• Dismantling of furniture to prepare for upholstery.
• Good knowledge of installing foam, batting, webbing, springs, stitching, gluing, nailing, measuring and cutting.
• Constructs, erects, installs, and repairs structures and fixtures of wood, plywood, and wallboard, using carpenter's hand tools and power tools, and conforming to local building standards.
• Studies blueprints, sketches, or building plans for information pertaining to type of material required, such as lumber or fiberboard, and dimensions of structure or fixture to be fabricated.
• Shapes materials to prescribed measurements, using saws, chisels, and planes.
• Knowledge of cabinet making and ability to fix, repair and install timber structures.
• In-depth knowledge of various modern upholstery techniques and fabrics, leathers, material.
• Knowledge of treatment, staining and protection of timber surfaces.
• Knowledge of fabric paints, processes and fabric repairs.
• Excellent knowledge of brush painting as well as spray painting.
• Metal welding knowledge is an added advantage.
• Ability to work independently, take initiative, can make decisions in fast-paced, changing environment.
• Must have the knowledge to properly use and maintain all tools and equipment issued, including but not limited to hot knives, nail guns, sewing equipment.
• Adhere to all legal requirements and strictly comply with all the regulations in the OHS Act.
• Perform other duties as and when your required.

Physical Aspects of Position (include but are not limited to):

• Frequent standing and walking throughout shift.
• Lifting and carrying heavy objects
• Frequent kneeling, pushing, pulling, sitting.
• Occasional ascending or descending ladders, stairwells and ramps.

Qualifications

• Reasonably high level of knowledge and skill in Carpentry and upholstery.
• Candidate should have a minimum of 5-8 years’ experience in a similar position or 3-5 years’ experience in a quality furniture manufacturing environment.
• Advanced Technical Skills
• Knowledge of preventive maintenance procedures and use of required equipment and an eye for detailed works.
• Ability to safely use carpentry, rotary tools and compressors.
• Possession of an NQF 4 certificate and above would be advantageous.
• Ability to repair, maintain and install cupboards, panels, doors, all door fittings.
• Knowledge of preventive maintenance procedures and use of equipment
• Previous Hotel experience is advantageous.
• Fluency in the English language (verbal & written), second language is an asset.
• Must have great communication skills.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
• Must be flexible in terms of working hours.
• Must be physically fit.
• Must maintain composure and a level head under pressure.
• Must be able to handle a multitude of tasks in an intense, ever-changing environment.
• Must be effective at handling problems in the workplace.
• Has the ability to identify, prevent and provide solutions to work challenges as they arise.
• Must possess outstanding guest services skills.