Open Positions at Momentum Metropolitan Holdings Limited

Requirements

• Degree in Actuarial Science
• Honours Degree in Actuarial Science (preferred)
• Completed all Foundation and Intermediate Technical exams - ASSA A100 and A200 series exams (previously known as CT’S)
• Minimum 2 years actuarial experience
• Exposure to Financial Services industry
• Experience with Actuarial software (preferred)
• Long-term insurance product pricing and modelling experience (preferred)

Duties & Responsibilities

• Develop and maintain protection solutions (funeral, life, disability, critical illness, healthcare, etc.) for individual clients as well as groups.
• Conduct business viability studies and solution designs.
• Analyse and research opportunities in the market in order to develop new products or streamline existing product offerings.
• Collaborate and build relationships.
• Conduct behavioral and predictive modelling in support of client engagement and retention strategies.
• Perform financial modelling and assess the financial impact of solutions.
• Maintain financial model, including projection of income and expenses, of business across all segments.
• Set key assumptions and measure the appropriateness of these assumptions over time.
• Ensure the viability of solutions by pricing new solutions and reviewing rates of existing solutions.
• Interact and collaborate with technical and business stakeholders to identify data sources.
• Gather data and information from various sources, analyse results and interpret patterns and trends.
• Once data has been gathered and interpreted, report back what has been found in an easily accessible and accurate manner, which supports consistent and informed operational, tactical and strategic business decisions.
• Be pro-active in identifying opportunities as well as making analytical observations on any aspect that would be beneficial to business.

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Requirements

Experience and Qualifications

• B Degree in Commerce, Marketing or Finance or equivalent NQF level 6 qualification or higher.
• 5 to 8 Years' relevant experience at senior level in Financial Services Industry with a focus on employee benefit client relationship management and benefit consulting combined with related experience in administration and accounting procedures.
• Strong understanding of Employee Benefits administration processes and related products.
• Certified Financial Planner qualification will be an added advantage.
• Proficient in MS Office (Word, Excel, PowerPoint and Outlook).

Duties & Responsibilities

• Service a portfolio of Stand-alone Retirement Funds.
• Build and maintain strong professional relationships with clients to remain abreast of their needs.
• Maintain overall knowledge of the fund's activities and manage deliverables.
• Attend Board and Sub-Committee meetings on behalf of the Administrator.
• Monitor and allocate the actions items arising from the minutes.
• Participate in relevant customer or stakeholder forums.
• Monitor regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.
• Timeous and correct preparation of Agenda Packs/reports for client meeting according to identified needs.
• Contribute to the improvement of current administration services that can potentially lead to improved client experience.
• Develop and maintain productive working relationships with peers and organisational role players to achieve optimal cross process integration.
• Develop processes to effectively foster, manage and maintain key stakeholder relationships and monitor effectiveness.
• Identify and resolve queries and problems timeously, apply discretion and escalate unresolved problems.
• Prioritise and allocate work and manage related processes to achieve predefined objectives within quality standards.
• Undertake information gathering and analysis of data within set guidelines to provide timely information in area of accountability.
• Build and maintain relationships with clients and internal and external stakeholders that promote cross delivery process solutions.
• Contribute to the process of negotiating objective and realistic service level agreements, monitor appropriateness and recommend adjustments.
• Deliver on service level agreements made with internal and external stakeholders, monitor feedback and recommend adjustments.
• Develop and manage key stakeholder relationships that enable achievement of operational objectives.
• Drive customer service delivery goal achievement in line with predefined standards and in support of operational objectives.
• Implement client retention strategies effectively and report on the effectiveness thereof for future improvement.
• Liaise with clients and provide information and liaison services to facilitate information dissemination, flow and customer satisfaction.
• Maintain a log of all customer complaints and how they have been addressed for trend and age analysis.
• Manage client query processes and ensure that they are tracked and can be resolved in accordance with operational goals and standards.
• Participate and contribute to a culture which build rewarding relationships, facilitates feedback and provides exceptional client service.

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Requirements

Experience And Qualifications

• Matric or equivalent.
• 2 - 3 Years' experience in a financial services administration environment.
• Employee benefits experience will be an advantage.

Duties & Responsibilities

• Taking ownership of complaints and ensuring they are resolved timeously and effectively.
• Providing first time resolution on escalated complaints.
• Engaging in effective communication and delivering according to SLA's.
• Service recovery and client relationship restoration.
• Dealing with client requests in a competent, efficient and professional manner.
• Client / Broker visits where required.
• Client relationship building.
• Prepare Employer / Broker reports.
• Contributions – Understanding of retirement fund contributions process, including collection, recording and reconciliation as well as management of defaults in line with the S13A prescripts.
• Claims – Ability to process various exits including Withdrawals, Retrenchments, Retirements as well as knowledge of the full Death benefit processing in line with S37 of the PFA.
• Transfers In and Out – Ability to process S14 transfers and perform the requisite reconciliations.
• Client Servicing – Ability to address queries and resolve complaints expeditiously raised by members in both spoken (telephonically and face-to-face) as well as written communication (email).
• In conjunction with the Administration Manager be accountable for the coordination of service delivery both internally and externally.
• Support the Portfolio Manager that enables efficient and effective client service.
• Ensuring all risks are mitigated and escalated where necessary.
• Report on findings of complaints to avoid reoccurrence.
• Maintaining a consistent service delivery to ensure client retention and satisfaction.
• Effectively utilising IT systems to ensure accuracy of documentation.
• Ensuring adherence to organisational best practice and legislative requirements.
• Maintaining broad product knowledge in order to effectively and accurately respond to customer complaints.
• Build and maintain relationships with clients and internal and external stakeholders.
• Contribute to the process of developing client service standards in order to ensure clients receive clear and accurate information and are kept informed at all times.
• Make recommendations to improve client service and fair treatment of clients.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client experience.
• Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialisation.
• Positively influence and manage change and offer specialist support where required.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas and involvement of colleagues and staff.
• Participate and contribute to a culture of work centric thinking, productivity, service delivery and quality management.
• Take ownership for driving career development.

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Requirements

• Bachelor’s degree and/or equivalent NQF Level 7 qualification in commercial insurance
• FAIS compliant
• RE5 Short Term (Commercial and Personal Lines)
• At least 7 – 10 years’ experience in commercial underwriting
• At least 7 – 10 years’ experience leading a team of specialist underwriters and / or portfolio managers
• Technical knowledge on the underwriting of Non-Motor and Motor Commercial risks

Duties & Responsibilities

• Review and update of Company Underwriting manual /guide
• Continuous development of a risk-commensurate rating guide
• Technical underwriting of new and renewal business on Commercial Risks
• Ensuring that risks are written within the company’s risk appetite and complies within the reinsurance/underwriting treaties and internal mandates
• Facultative placements
• Basic system operating knowledge essential
• Manage- Renewal process, (analysis of claims history, risk profile and renewal terms)
• Credit control
• Adequate underwriting action to correct underperforming clients such as increasing premiums, excess payments, deductibles and or terminate relationship
• Risk Survey process (survey requests, analysis, requirements, and implementation
• Maintain an acceptable portfolio loss ratio
• Build & Maintain policy wordings and ensure that the product remains competitive with market offering and amended regularly in line with re-insurance treaty specifications
• Develop and maintain exemplary broker service relationships
• Provide input into building and designing various aspects of the products on a designated system
• Providing brokers with advice, oversee broker queries, complaints, and problems
• Conducting product training to brokers
• Do broker visits with a view on growing the Commercial Product footprint, including the overall footprint of the
• Adhere to all aspects set out as per Commercial Standard Operating Procedures
• Conduct technical underwriting audits
• Assist with Audit process on existing policies, new business and renewals within delegated authorities, binders, and outsourced agreements  
• Assist with Audit process as requested by Outsourced Authorized Auditors
• Assist with due diligence process on potential book take-overs
• Resolve escalated technical queries and referrals within prescribed SLA’s
• Assist underwriting team with referral risks/mentoring and product training
• Staff leadership, management within various divisions
• Conducting product training to brokers
• Maintain, monitor and continually improve service levels
• Build and maintain internal and external relationships with all key stakeholders
• Design & deliver product solutions to meet the client’s needs
• Refer problems to relevant department, where necessary
• Assist and with problems and/or complaints where necessary
• Feedback evolving client needs and industry trends to business
• Suggest new products and or product enhancements to address changing client needs
• Ensure competitive pricing structure while maintaining loss ratio’s
• Take adequate underwriting action to correct underperforming clients such as increasing premiums, excess payments, deductables and or terminate relationship