Open Positions at Nando's

Education :

• Bachelor’s degree in business administration, supply chain or equivalent NQF Level 7 qualification

Experience:

• 5 -7 Years Office Administration Experience.
• Prior working experience in servicing a team concerning a range of administration activities.
• Service industry or professional services experience is essential – restaurant industry experience is advantageous.
• Experience in managing administration in a highly collaborative style in a relatively unstructured, private company environment.

Duties and Responsibilities

• Monitor asset conditions e.g. age of equipment and arrange replacements as required
• Order stationery and office supplies and manage stock levels
• Review and process invoices for the department
• Collate data, store data, file documents and manage retrieval of data
• Oversee the office space including maintenance, hygiene, cleanliness and organisation
• Support the effective onboarding process of new employees into the departments
• Welcome visitors and ensure that correct security processes are complied with
• Oversee the H & S requirements of the department
• Serve as Supply chain Comms representative which includes but is not limited to drafting (if required), review and distribution of all notifications
• Custodian of appropriate records management system, including but not limited to SC trackers dashboards, product listing of suppliers, collating of information from suppliers and other tasks that may arise.
• Minute-taking and administrative support across all governance meetings and structures.
• Organising and maintaining diaries and making appointments, including the design of an annual calendar.
• Carrying out background research and presenting findings in support of the team.
• Producing documents, briefing papers, reports and presentations in support of the executive team and others.
• Organising and attending meetings and ensuring the executive/manager/team member is well prepared for meetings
• Manage and maintain the Group Head of Supply Chain schedule which includes daily time and diary management, and the coordination of logistics as required.
• Internal liaison across departments on behalf of the Group Head of Supply Chain, with strong ability to manage sensitive and confidential information with discretion and diplomacy.
• Schedule and arrange meetings, video-conferences etc. as required by the Group Head of Supply Chain and department.
• Coordinate and arrange management meetings for the Group Head of Supply Chain and Heads of Departments and ensure that agendas are prepared, all documentation is in order, and that everything runs smoothly - this includes catering arrangements and any other related requirements.
• Maintain an appropriate and effective filing/record management system of sensitive documentation (supplier contracts, pricing letters, audit reports, etc).
• Book all travel arrangements of the Group Head of Supply Chain and greater Supply Chain team which include: Travel schedules and itineraries of Flight bookings and accommodation; possible arrangement of visa and foreign exchange; arrangement of transport.
• Perform general administrative duties such as the preparation of presentations, reconciliation of expense reports,
• Implement and follow all travel rules when making bookings
• Gather and check quotes for travel requirements
• Ensure all approvals are in place
• Compile travel agendas and itineraries
• Issue and control per diem allocations if applicable
• Make change and updates to travel
• Research and manage the visa process if applicable
• Provide support in office related projects such as moves and changes
• Coordinate the arrangement of conferences, workshops/team-builds and events, etc. including any arrangements required for team & relevant Suppliers
• Arrange all details relating to conferences and events
• Define the conference requirements and source venue, suppliers etc.
• Conduct site visits as required
• Review the event budget, obtain quotes, ensure approvals and manage the event budget
• Arrange all collateral and gifting for conferences and events
• Coordinate the attendance of speakers and facilitators as required
• Ensure that the agenda and presentations are complete and set up for roll-out

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Minimum Requirements

• Degree or National diploma or equivalent NQF level 7 qualification in procurement/supply chain
• 5 years’ experience as a Procurement Manager in a relevant industry, or experience managing complex Supplier/stakeholder relationships
• Driver’s license and own vehicle 

Duties and Responsibilities

Strategic Management

• Develop, analyse and present relevant business cases
• Implement and report on sourcing strategies throughout the sourcing lifecycle
• Interface with key stakeholders to align sourcing strategies with business requirements
• Provide category expertise and project management skills for all procurement initiatives
• Provide input into strategic decisions that affect the functional area of responsibility
• Participate in Supplier selection and sourcing decisions through the appropriate RFQ or RFP processes
• Make recommendations to Management on the evaluated results of RFQs or RFPs
• Provide key negotiation and commercial advice to the Supply Chain Management team and Head of Commercial
• Interrogate pricing models, as required
• Drive the cost reduction process such as value analysis, engineering and standardisation
• Influence internal stakeholders around market trends, best practices and processes

Contract Management

• Develop and use a standard suite of documentation relevant to the business
• Advise, review and negotiate commercial aspects or provisions of contracts with legal assistance ensuring minimal commercial risk is imposed for Nando’s including extensions, re-negotiations and terminations of contracts
• Work with the legal department in developing specific and generic contract provisions and SLAs
• Implement standard operating procedures for all markets (commercial and procurement) to ensure Brand standards and guardianship
• Work with the legal department in developing generic contract provisions including extensions, re-negotiations and termination of contracts

Contractor and Supplier Management

• Manage the escalated day-to-day Supplier operations
• Conduct Supplier reviews against agreed scorecards
• Identify BBBEE organisations and potential development opportunities for Supplier development, with the aim of ensuring that Nando’s purchases from these organisations
• Conduct Supplier selection in accordance with new BBBEE codes and ethical sourcing
• Execute any agreed activities which may result from the outcome of the supplier review i.e. performance management, Supplier exit etc.
• Develop action and contingency plans in line with the performance review
• Regularly update, correct, and archive all required Supplier data 

Stakeholder Management

• Manage the commercial relationship with the Master Franchisees and Franchisees where required
• Provide relevant support to Licensed Markets Master Franchisees, Franchisees and Procurement Team

Market Research and General Administration

• Collect and analyse Supplier and Market information
• Perform relevant benchmarking activities
• Develop and assist in administering Supplier surveys
• Continually develop subject matter expertise in the field
• Perform any other administrative duties reasonably as requested by management that falls within the parameters of the role to prevent/resolve stock outages etc

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Minimum Requirements

• Matric, 3-5 years restaurant management experience, Drivers License,
• Experience in Microsoft Office, Attention to detail and accuracy
• Ability to manage a group of people within a restaurant and kitchen. Excellent communication skills
• Knowledge of restaurant operations including people, product and customer processes
• Communication skills – both written and verbal Financial and business acumen Coaching and mentoring skills

Duties and Responsibilities

People Management:

• Conducts regular one-on-one's with employees, providing coaching, mentorship and guidance where appropriate. Implements corrective action, performance management or disciplinary processes for performance or disciplinary issues. Conducts performance reviews for Assistant and Junior Restaurant Managers (Patraos), including the development of their personal development plan. 
• Prepares for and initiates disciplinary hearings where appropriate. Monitors behaviour in the restaurant to ensure that any form of abuse of is reported, addressed and followed up. 
• Informs on and actions Department of Labour inspections and audits (including the HRBP). 
• Creates a restaurant environment that fosters learning and development. Completes, submits and monitors payroll information in accordance with Nando’s policies and procedures.

Operational Management: 

• Manages restaurant activity to ensure excellent customer service and efficient operations. 
• Monitors compliance to Nando’s brand and operational standards, operating requirements. 
• Works with the Assistant Manager to resolve Escudo, Qpro and SOP queries. Addresses and rectifies identified breaches and operational directives. 
• Conducts a weekly and period close GP count and calculation. Performs shift management duties for the casa as required. Conducts a weekly management meeting, reviewing and updating minutes and allocating tasks for the week ahead.
•  Identifies and executes plans to improve the business following quarterly meeting with the Area Manager. 
• Works with the Area Manager and Regional Facilities Manager to implement planned maintenance and minor capital projects. 
• Works with the Loss Prevention Officer to identify and implement risk management and prevention controls. Financial Management 
• Provides input into the development of the restaurant budget, reviewing continuously, setting targets and managing adherence to established parameters. 
• Maintains sound financial control of the restaurant in accordance to set financial parameters. 
• Facilitates business growth by analysing income statements and monitoring business performance indicators on a regular basis. Manages income and expenditure to ensure the required return on sales/ conversion. Reviews and signs off on external delivery company invoices on a weekly basis. 
• Reviews, investigates and resolves weekly cash shortage reports from Finance department. 
• Reviews all accounts for accuracy on a monthly basis.

 Marketing Management: 

• Reviews the Brand touch point check on a quarterly basis and implements corrective action. 
• Plans and executes quarterly CSI and community initiatives. 
• Seeks opportunities to increase sales and to market and promote the casa. 
• Builds relationships within the local community to drive large scale product orders (government, corporate, schools).

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Minimum Requirements

• Matric
• At least 2-3 years restaurant management experience
• Experience in Microsoft office
• Attention to detail and accuracy
• Ability to manage a group of people
• Excellent communication skills
• Excellent knowledge of restaurant operations
• Preferred: Applicants who have more than 3 years restaurant management experience
• Preferred: Applicants who are in possession of a valid driver’s license and their own vehicle.

Duties and Responsibilities

Financial Management

• To ensure correct and effective financial administration according to Nando’s policies & procedures daily.
• To assist in controlling expenditure and in achieving expected gross profit margins (stock control, waste management, pilferage, etc)
• To assist in taking corrective actions necessary to improve business performance indicators (Sales: Year on Year &; Actual vs. Budget; Gross Profit; Ticket Average; Customer Count; Menu mix; Day parts; Complaints; Labour Turnover; Payroll vs. Turnover) daily.
• To monitor performance against set daily targets (Turnover, Ticket Average; Customer Count).

Operational Management

• To ensure efficient stock control management for the restaurant daily.
• To perform daily compliance checks with regards to Health & Safety, Repairs; Maintenance, Cleaning & Hygiene, and escalate any problems to the Restaurant Manager.
• To assist in developing the corrective action plan and facilitating actions necessary to improve internal and external audit results.
• To communicate and ensure compliance with the Nando’s operational standards and operating requirements.

People Management

• To assist in developing and monitoring rostering every week to ensure sufficient people capacity to meet the business requirements. To ensure adherence to opening and closing procedures.
• To assist with recruitment, induction and training of all new staff according to Nando’s policies and procedures to proactively meet the needs of the business.
• To complete and check the attendance register.
• To assist the Restaurant Manager in ensuring adherence to the disciplinary code.
• To escalate poor performance where necessary and provide continuous feedback to staff and Restaurant Manager.
• To assist in ensuring that all staff are signed off on the relevant training material and procedures on an ongoing basis.

Marketing Management

• To assist with communication and execution of all national, regional and local marketing campaigns and initiatives.
• To respond to customer complaints by Nando’s policies and procedures.
• To assist in developing the corrective action plan and facilitating actions necessary to improve the results of the mystery shopper report.
• To assist with the execution of the local marketing plan to promote sales and increase the customer base.
• To fulfil the responsibilities of the Restaurant Manager in his/her absence.

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Education :

• Degree or equivalent NQF level 7 qualification in Supply Chain/Logistics/Finance or relevant field

Experience:

• Demand/ Supply planning and forecasting Experience – 4-6 years
• FMCG/ Food Services Industry Experience – 4-6 years
• Logistics/ Warehousing Experience 3 – 5 years

Duties and Responsibilities

• Work closely with Business Development and customers to obtain visibility of new or changed customer demand, including promotional or special event activity –
• Review, Maintain and communicate rolling 12-month demand forecast with customers and internal stakeholders - Obtain monthly confirmation from customers for the demand plan for the upcoming 90 days and communicate with key stakeholders.
• Integrate additional/new products into demand planning as required
• Ensure that Outbound Operations are accurately and timely processed and KPIS are met - Investigate and resolve customer queries, and provide feedback to key stakeholders - Regularly monitor customer order performance (on-time & in-full) and address exceptions to improve performance
• Assist Finance with the investigation and resolution of customer claims
• Define, implement, and track Service Level Agreements (SLAs) with customers to ensure service expectations are met
• Maintain accurate customer master data to ensure clean inputs for planning and reporting
• Collaborate with the Supply Planner to develop and refine planning processes that support timely supplier deliveries
• Review and update a 12-month rolling supply forecast, ensuring monthly confirmation and clear communication with suppliers
• Integrate new product requirements into supplier planning processes to ensure readiness
• Monitor supplier fill rates, analyze delivery performance, and identify optimisation opportunities
• Lead investigations into supplier delivery issues and provide feedback to stakeholders
• Resolve supplier-related claims in partnership with Finance & Administration
• Define and manage SLAs with suppliers, track adherence, and address non-performance
• Oversee inventory accuracy by ensuring Stock Control reflects actual stock levels across all locations
• Manage the phasing in/out of new and old products across the supply chain
• Generate weekly and monthly supply and demand forecasting KPI reports, and distribute to key stakeholders
• Continually strive to improve supply and demand forecasting accuracy
• Ensure that the delivery of outbound customer shipments and inbound supplier deliveries are fulfilled
• Ensure all documentation is accurate and available on time for outbound shipments and inbound deliveries
• Monitor progress of outbound customer shipments, provide customers with regular updates and resolve any delays
• Monitor the progress of inbound supplier deliveries, provide internal stakeholders with regular updates and resolve any delays
• Measure 3rd-party logistics (e.g., freight forwarders) against defined SLAs and implement continuous performance improvement initiatives
• Review and maintain accurate target stock levels on the system for customer, supplier and internal stock locations
• Ensure forecasting systems are correctly configured
• Identify systems needs based on forecasted requirements
• Maintain all master data including the updating of relevant parameters (warehouse)
• Ensure system reporting capabilities are fit for purpose and updated
• Ensure demand and supply planning processes are well documented, aligned with business objectives, and kept up to date
• Ensure supply and demand forecast planning considers stock shelf life and minimises stock aging
• Drive continuous improvement in forecast accuracy and operational responsiveness
• Support the development, review, and maintenance of SOPs across the planning and logistics function
• Lead and develop a high-performing team including a Customer Care Planner and Supply Planner
• Provide clear direction, coaching, and feedback to support team capability and accountability
• Support organisational change initiatives by guiding the team through new processes and system rollouts

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Education :

• Degree or equivalent NQF level 7 qualification in Supply Chain/Logistics/Finance or relevant field
• APICS/SAPICS Qualification 

Experience:

• 3-5 years’ experience in a Supply Chain/Logistics environment
• Microsoft Dynamix 3-5 years 

Duties and Responsibilities

• Monthly consolidating and placement of orders with suppliers within Dynamix
• Weekly following up to manage inbound supply
• Timely processing GRV’s
• Develop and implement strategic global supply chain plans to ensure efficient operations.
• Coordinate with vendors, suppliers, and logistics partners to ensure smooth supply chain operations.
• Provides effective and timely feedback to the Logistics Managers regarding issues and opportunities
• Works closely with the Marketing team to plan, analyse data, create forecasts around new product development and promotions
• Undertakes any ad hoc projects, initiatives or tasks as directed by management
• Work closely with Suppliers to improve service to the network
• Participate in Carrier or Supplier Management processes and review and report on Supplier delivery and performance of forecast based on Service Level Agreements
• Resolve any problems relating to the Supplier delivery
• Monitor Carrier or Supplier compliance with Company policies or procedures
• Drive the delivery of Supplier-related optimisation projects (e.g. develop export standard for the market, develop operational Service Level Agreement with Vector etc.)
• Develop and maintain relationships through frequent communication, across all levels with 3PL staff, as well as relevant internal stakeholders
• Act as support function to Logistics

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Education :

• Degree or equivalent NQF level 7 qualification in Supply Chain/Logistics/Finance or relevant field

Experience:

• 3-5 years’ experience in and export Logistics environment and Stakeholder Management
• Dynamix 365 experience
• FMCG experience  

Duties and Responsibilities

• Plan and optimize loads in accordance with delivery dates, filling rates, and customer requirements.
• Organize transportation (chartering & slot booking) according to needs.
• Monitor the execution of deliveries to ensure compliance with delivery timescales.
• Proactively alert relevant partners in case of any event, delay, or failure regarding service commitment and engage in the search for solutions.
• Ensure the availability and compliance of all transport, billing, and customs documents.
• Prepare and manage all export documentation such as shipping instructions, commercial invoices, packing lists, and certificates of origin.
• Navigate customs regulations and duties, and prepare necessary paperwork.
• Develop and maintain relationships through frequent communication, across all levels with key Suppliers, Casas and international markets in order to support the smooth provision of Logistics services across the organisation
• Control the flow of communication, including new products, specials, general supply chain activity, etc. to all markets
• Communicate with customers about the shipping process and any potential disruptions or issues.
• Resolve any issues that may arise during the shipping process.
• Monitor and manage costs associated with the export process to maintain profitability.
• Contribute to continuous improvement to enhance work methods, results, and customer satisfaction.
• Deal with 3PL to ensure all orders are delivered as per the metrics
• Weekly submission of shipment trackers
• Weekly update of Cargoes Flow