Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Jan 24, 2025
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    OneCart is South Africa's premier on-demand smart technology platform that connects multiple retailers to the consumer on one platform. The retailers displayed are based on the consumers geographical location, and the platform allows customers to shop for household items such as groceries and fast moving consumer goods, from multiple national retailer...
    Read more about this company

     

    Shopper & Driver Supervisor

    Job purpose

    • To effectively coach and lead their team in achieving the agreed goals by developing the necessary skills of each team member in achieving the required results.
    • Developing and managing team performance, offering feedback and demonstrating the desired skills and expected work ethic

    Duties and responsibilities

    • Lead and supervise a team of Shoppers and Drivers to ensure flawless service delivery to our customers daily
    • Spot check: Uniform, Orders, staff attendance, process and procedures
    • Reporting: Adherence and staff attendance
    • Problem-solve and troubleshoot daily operational issues, approaching all facets with an analytical, problem-solving mindset.
    • Support the team on special projects for continued operating efficiency and growth.
    • Provide an operational perspective on Logistics to ensure best practices and protocols.
    • Daily management of Shoppers and Drivers to ensure optimal effective teamwork to reach their KPI’s, specifically related to on-time fulfilment. Daily and weekly KPI reporting.
    • Train and develop shoppers.
    • Demonstrate consistent application of internal procedures.
    • Demonstrate flexibility in balancing the achievement of own objectives with abilities to understand and respond to organizational needs.

    Staff Management

    • Allocate schedules to all staff to ensure proper, efficient and effective management of the store orders.
    • Conduct regular staff meetings with the team to improve motivation and communication
    • Ensure that all staff report to work on time at all times.
    • To facilitate training and coaching for staff members who generally lack service delivery.
    • Ensure staff members resolve queries. Facilitate and manage queries submitted to head office timeously.
    • Identify training needs initiate suitable training to better staff knowledge in their environment

    Complaints Management

    • Assist and attend to shopper and driver queries
    • Resolves escalated customer complaints
    • Provide constant feedback to the Area Manager on unresolved customer queries
    • Investigate and respond to shopper queries.
    • Foresees potential problems before they occur and takes action to prevent them from occurring
    • Consults widely with people inside and outside own Branch to solve problems

    Report

    • To provide weekly feedback on staff performance levels.
    • To provide reporting and associated performance insights on a daily, weekly and monthly basis
    • Ensures accuracy of reporting
    • Ensures real-time reporting is always available and visible
    • Reports are accurate and timeously submitted to relevant parties
    • Advise and check weekly reports for complaints, downtime reports, store productivity

    Qualifications requirements

    The following requirements are necessary:

    • Be eligible to work in South Africa.
    • A valid South African driver's license or a valid South African Professional driving permit (PrDP)
    • Clean driving record.
    • Must have your own vehicle or motorbike (registration documents to be verified)
    • Must have access to a recent smartphone (iPhone 5 / Android 4.4 or newer) for the delivery app and GPS
    • 2-3 years Team Leader experience

    go to method of application »

    Personal Shopper (Merino Mall, Ermelo)

    Duties and Responsibilities:

    • Helping customers make the best possible purchases by providing advice, guidance, and excellent customer service.
    • Supporting customers by fulfilling placed orders and making payments in person.
    • Responding promptly and effectively to customers' complaints and requests.
    • Advising customers on suitable substitutes for dated, discontinued, or unavailable products.
    • Reporting customer issues, supply shortages, and inferior products to Management immediately.
    • Engaging with customers and ensuring any special instructions given by the customer are followed.
    • Ensuring that orders are accurately selected, scanned, and packed.
    • Assisting with order collection, packaging, loading, and payment, where required.
    • Keeping track of product offerings and availability.
    • Collaborating with store departments to ensure efficient service delivery.
    • Consistently manage own priorities to achieve all deliverables.
    • Follow any lawful and reasonable instructions from your supervisor.
    • Act as part of the team and always assist other members of the team in achieving common goals.
    • Consistently live and be an example of the Company values
    • Matric/ Qualification Certificate (Recently Certified)
    • ID (Recently Certified)
    • Proof of your Banking details (Not less than 3 months)
    • Proof of Residence
    • Proof of Tax (SARS letter)
       

    go to method of application »

    Training Specialist

    CORE ACTIVITIES & ACCOUNTABILITIES

    • Facilitate employee training and onboarding
    • Test and review created training materials
    • Create schedules to assess training needs (Training needs analysing – Basecamp and Field)
    • Consult with other trainers, managers, and leadership on training content and direction
    • Conceptualise and design training materials based on data and research that align to relevant OC and WW Dash environments
    • Test and review created materials
    • Communicate training needs and online resources to your line manager
    • Create training strategies, initiatives, and materials together with the Training Specialist
    • Compile training venue vendor database with cost-effective venue to be used when free venues are not accessible
    • Maintain and database of all training materials
    • Coordinate and monitor course enrollment, schedules, costs, and equipment relating to training logistics
    • Evaluate employee performance and the outcome of training sessions – ensuring recall and laying good practical examples of training content
    • Ensure that the organisation's resources are efficiently utilised
    • Communicate the correct information and handle any questions from trainees
    • Schedule training sessions in line with workplace downtime to minimise disruption to normal working
    • Plan a training calendar and ensure all stakeholders are notified timeously
    • Track and compile collected training data
    • Maintaining an up-to-date and accurate record of trainee progress and achievements
    • Ensure capturing of all training stats on the master data sheet
    • Ensure compilation of final training attendance lists at the end of the training
    • Keep accurate records of all logistical training expenditure
    • Maintain a positive attitude
    • Take ownership of driving your career development (skills and knowledge)
    • Plan and priorities, demonstrating abilities to manage competing demands to achieve agreed deliverables
    • Communicate effectively, maintain relationships
    • Follow any lawful and reasonable instruction from your line manager
    • Act as part of the Recruitment and Training team by assisting other members of the team to achieve common goals
    • Consistently live and be an example of the Company's values
    • Timely reporting of all instances of suspected or proven fraud via the appropriate reporting channel
    • Adherence to the company policies and associated company policies and procedures

    JOB SPECIFICATIONS

    • Skills Development Facilitator qualification or equivalent certification
    • Certification from talent and training associations an advantage
    • Minimum 1 year of previous experience as a trainer, corporate training specialist, or related position
    • Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software
    • Experience with technologies and best practices for instructional manuals and teaching platforms
    • Valid Drivers License 
    • Own reliable vehicle 

    Method of Application

    Use the link(s) below to apply on company website.

     

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at OneCart Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail