Open Positions at Relx

Responsibilities:

• Modernising and isolating the monolithic code base into maintainable chunks.
• Creating performance- and cost-optimised services.
• Helping to build AWS platform infrastructure with CDK, such as NodeJS/Python Lambdas.
• Assisting in refactoring the existing application.
• Writing and reviewing portions of detailed specifications for the development of moderately complex system components.
• Participating in development processes, coding best practices, and code reviews.
• Operating in a Scrum based development environment while collaborating with stakeholders.

Requirements:

• Experience working with modern React frameworks.
• Experience with C#, SQL and the .Net Core Entity Framework.
• Experience with AWS or similar cloud providers, including knowledge on running cost effective serverless architecture.
• Understand Software Engineering techniques and processes.
• Strong interpersonal, communication, and presentation skills applicable to a wide audience.
• Experience with Python, JavaScript, Azure Pipelines, GraphQL (or similar API schemas) is desirable, but not essential.

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Responsibilities

• Working with other team members to manage shared email inbox by properly addressing all incoming communications
• Managing new customer onboarding and acting as the primary contact for all issues via email and phone
• Facilitating new order management activities between LexisNexis, customers and third party consultants
• Providing consultation to customers on all fields that directly relate to LexisNexis’s service offerings
• Working with management and cross-functionally to implement process improvement and training initiatives
• Addressing problems and take corrective action to notify management of issues affecting customer experience

Requirements

• Have a Bachelor’s degree in applicable field or equivalent experience
• Be able to interact with external LexisNexis customers and company contacts
• Have excellent computer skills in M.S. Office and Windows applications
• Be able to effectively communicate and interact with all levels of employees and external customers
• Have the ability to manage multiple tasks simultaneously while maintaining quality and accuracy
• Have a background in customer service and account management

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Responsibilities:  

• Deliver annual financial performance of Business Unit Drive customer retention strategies
• Proactively drive pipeline creation and gross sales
• Effectively manage pipeline and accurate forecasting
• Structure, negotiate and close deals, working closely with account management team
• Help develop, and then execute on, a sales strategy within your defined territory.
• Effectively manage multiple sales opportunities  

Requirements:  

• Minimum 5 years sales and software experience in technology sales.
• A self-starter with a consistent track record in a quota bearing sales environment.
• Exceptional interpersonal and communication skills.
• Ability to interact with customers in a consultative, face-to-face selling and social media selling.
• Ability to present face-to-face and on online platforms.
• Ability to work effectively in a fast-paced, constantly evolving and rapidly growing product sales environment.
• Critical thinking skills Demonstrated ability to plan and execute sales strategies.
• Proven sales track record in previous roles.   

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Key Responsibilities:

• Build and maintain strong, long-lasting relationships with key stakeholders in government accounts.
• Serve as the primary point of contact for all client-related activities, including inquiries, support, and service issues.
• Identify opportunities for account growth by understanding client needs and aligning them with LexisNexis solutions.
• Develop and implement strategies for retaining existing clients and minimizing churn.
• Meet and exceed assigned growth targets and contribute to the overall revenue objectives of the Government Growth & Retention team.
• Negotiate contracts and close agreements to maximize profits while ensuring client satisfaction.
• Stay informed about industry trends, market conditions, and competitive landscape to provide clients with relevant insights and solutions.
• Gather feedback from clients to inform product development and enhancements.

Qualifications and Experience:

• Bachelor’s degree in business, Marketing, or a related field.
• Minimum of 3-5 years of experience in account management, preferably within the legal, information solutions, or government sector.
• Proven track record of achieving sales targets and building strong client relationships.
• Excellent communication and interpersonal skills.
• Strong negotiation and problem-solving abilities.
• Ability to understand and articulate complex solutions to clients.
• -Highly motivated, results-oriented, and capable of working independently and as part of a team.

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Responsibilities:

Customer Focus:

• Engage with customers to gather requirements and anticipate needs.
• Analyze market trends and predict short-term changes.
• Strive to meet customer expectations while maintaining product viability.

Data-Driven Decision-Making:

• Collect data from various sources to solve business problems.
• Make informed decisions based on quantitative analysis.
• Generate new ideas through data insights.

Go to Market & Product Marketing:

• Support go-to-market strategies and communicate requirements to stakeholders.
• Assist in launch plans and answer customer queries.
• Develop collateral for sales and customer events.

Product Delivery & Development:

• Resolve customer issues with effective product features.
• Participate in product discovery and manage parts of the product lifecycle.
• Understand and apply software development life cycles (SDLCs).

Strategy & Commercial Acumen:

• Shape product vision and strategy based on competitive analysis.
• Formulate and budget operating costs.
• Develop product plans and business cases.

Technical Skills:

• Prioritize functionality with high-level technical approaches.
• Utilize various technologies (e.g., Excel, Tableau, Python, SQL).
• Understand data and technical architecture principles.

Personal Capability:

• Continuously develop key competencies and seek feedback.
• Identify and analyze problems to propose solutions.
• Innovate and experiment with new ideas.

Interpersonal Skills:

• Communicate effectively and collaborate with team members.
• Build relationships and inspire high performance.
• Develop others by sharing knowledge and providing feedback.

Qualifications:

Experience:

• 4-6 years of product management experience.
• Proven ownership of products or features.
• Experience in customer engagement and product development.

Education:

• Bachelor's or Master's degree in a relevant field (preferred but not essential).