Open Roles at Toys R Us and Babies R Us South Africa

Duties & Responsibilities

• To meet store sales targets and deliver fantastic customer service whilst effectively planning, organizing and controlling all operations of a retail store in accordance with the Company’s standards and procedures.
• This document must be read in conjunction with the performance appraisal document and forms part of the employee’s terms and conditions of employment.
• Achieve growth and hit sales targets by successfully managing, mentoring, and leading staff.
• Interact with sales merchandisers, representatives and regional managers to evaluate sales strategy and results.
• Enforcing and implementing AWESOME customer service to give customer a WOW experience.
• Attend to unique and individual shopping needs of each customer and always put  the Customer first. 
• Develop, motivate and inspire respective teams in an ENTHUSIASTIC manner.
• Maintains store staff job results by recruiting, coaching, counselling, and disciplining employees; planning, monitoring, and appraising job results.
• Authorise all work schedules (including but not limited to work, break and leave).
• Ensure continuous training and development of all staff, and consistently carrying out training.
• Scheduling and assigning employees and following up on work results
• Handle customer complaints in a calm and professional manner
• Managing and controlling all daily store operations to maximize sales turnover whilst keeping stores expenses within allocated budgets and stock management.
• Managing and controlling all daily store operations including stores expenses within allocated budgets and stock management to maximise sales turnover.
• Minimise all controllable expenses and costs.
• Protect company assets and minimise all shrinkage, damages and theft.  
• Executing of physical plans/ actions to achieve desired sales results and sales turnover, including motivating staff to do so.
• Retain records of all stock and financial transactions.
• Conduct floor walks daily and initiate warehouse and/or overstock replenishments and face-ups.
• Implement, monitor and enforce all SOP’s.
• Maintaining company merchandise and housekeeping standards.
• Coordinate and manage all key service providers in line with company expectations (including but not limited to guarding, security, cleaning and logistics)
• Enforce effective and efficient implementation of all sales promotions (Including but not limited to road shows, centre management liaising etc ).
• Identify marketing opportunities and communicate to all relevant parties
• Ensure promotions are executed timeously and execution is planned in advance.

Desired Experience & Qualification

• Matric Certificate;
• Must have own or reliable transport to be able to work shifts;
• Minimum of 3 years’ experience within a Retail Environment, including 2 years’ of Management experience.

Package & Remuneration

Benefits:

• Provident Fund
• Discretionary Bonus
• Incentive Bonus
• Shrinkage Bonus
• Sales Bonus

go to method of application »

Job purpose:

• Maximizing sales by effectively delivering AWESOME customer service and providing customers with a WOW experience

Key Skills needed:

• Sales driven
• Fantastic customer service skills
• Tenacious
• Highly motivated and target driven
• Excellent selling and communication skills
• Merchandising

Key Performance Areas

• Providing AWESOME customer service to give customer a WOW experience
• Attend to unique and individual shopping needs of each customer and always put the Customer first
• Ensuring that customers receive prompt and relevant service on the sales floor and by telephone
• Adhere to all basic customer service standards
• Determining customers' requirements and advising on product range, price and warranties
• Demonstrating, explaining and advising on products to customers
• Selling goods and most importantly add on sales and services
• Ensuring that goods are correctly priced and displayed
• Ensure promotions are executed timeously and execution is planned in advance
• Adherence to all merchandising/layouts and housekeeping standards and schedules
• Preparation, implementation and maintenance of all advertised sales promotions timeously
• Reporting on fast and slow sellers to the Store Manager
• Participating in stock takes and stock counts
• Minimize stock loss
• Minimize expenses in area of responsibility
• Maximize sales in all areas
• Protect Company’s assets in area of responsibility

Entry Requirement

• Matric Certificate
• 6 (six) months retail experience
• Must have own or reliable transport to be able to work shifts

General

• To undertake any other relevant duties requested by Senior Management
• To undertake all mandatory and service training as required
• Maintaining the strict confidentiality of all information
• To undertake an appraisal and personal development review regularly
• To take responsibility and accountability for being up to date with current SOP’s
• Co-operating fully in the introduction of any new technology and new methods.

go to method of application »

Duties & Responsibilities

• To meet store sales targets and deliver fantastic customer service whilst effectively planning, organizing and controlling all operations of a retail store in accordance with the Company’s standards and procedures.
• This document must be read in conjunction with the performance appraisal document and forms part of the employee’s terms and conditions of employment.
• Achieve growth and hit sales targets by successfully managing, mentoring, and leading staff.
• Interact with sales merchandisers, representatives and regional managers to evaluate sales strategy and results.
• Enforcing and implementing AWESOME customer service to give customer a WOW experience.
• Attend to unique and individual shopping needs of each customer and always put  the Customer first. 
• Develop, motivate and inspire respective teams in an ENTHUSIASTIC manner.
• Maintains store staff job results by recruiting, coaching, counselling, and disciplining employees; planning, monitoring, and appraising job results.
• Authorise all work schedules (including but not limited to work, break and leave).
• Ensure continuous training and development of all staff, and consistently carrying out training.
• Scheduling and assigning employees and following up on work results
• Handle customer complaints in a calm and professional manner
• Managing and controlling all daily store operations to maximize sales turnover whilst keeping stores expenses within allocated budgets and stock management.
• Managing and controlling all daily store operations including stores expenses within allocated budgets and stock management to maximise sales turnover.
• Minimise all controllable expenses and costs.
• Protect company assets and minimise all shrinkage, damages and theft.  
• Executing of physical plans/ actions to achieve desired sales results and sales turnover, including motivating staff to do so.
• Retain records of all stock and financial transactions.
• Conduct floor walks daily and initiate warehouse and/or overstock replenishments and face-ups.
• Implement, monitor and enforce all SOP’s.
• Maintaining company merchandise and housekeeping standards.
• Coordinate and manage all key service providers in line with company expectations (including but not limited to guarding, security, cleaning and logistics)
• Enforce effective and efficient implementation of all sales promotions (Including but not limited to road shows, centre management liaising etc ).
• Identify marketing opportunities and communicate to all relevant parties
• Ensure promotions are executed timeously and execution is planned in advance.

Desired Experience & Qualification

• Matric Certificate;
• Must have own or reliable transport to be able to work shifts;
• Minimum of 3 years’ experience within a Retail Environment, including 2 years’ of Management experience.

Package & Remuneration

Benefits:

• Provident Fund
• Discretionary Bonus
• Incentive Bonus
• Shrinkage Bonus
• Sales Bonus

go to method of application »

Key Skills needed:

• Be an analytical thinker with strong conceptual and problem solving skills.
• Have excellent documentation and communication skills.
• Be able to work under pressure, while maintaining accuracy and quality.
• Ability to manipulate large amounts of data and to compile detailed reports.
• Proven knowledge of auditing standards and standard operating procedures.
• Ability to adapt to change quickly and multi-task.
• Excellent interpersonal, communication and computer skills.
• Ability to work independently and part of the team.
• Self-motivated determined and confident.
• Meticulous attention to detail.

Key Performance Areas

• Performing full audit cycle which includes but not limited to:
• Determining audit methodology where auditor determines how information will be collected for review;
• Fieldwork where auditor tests and compares audit samples;
• Reporting where auditor reviews and compiles audit findings to be presented to intended recipients.
• Provide independent assurance that the companies risk management, governance and internal control processes are operating effectively.
• Determine and rate compliance against current standard operating procedures.
• Maintaining professional duty to provide an unbiased and objective view.
• Investigate occurrence of fraud, embezzlement, theft, waste etc.
• Performing risk-based internal audits (Including but not limited to admin, inventory, sales, stock counts and seasonal audits).
• Proactively identify and rate risk.
• Evaluating the adequacy and effectiveness of governance, risk management and internal controls across all departments.
• Analyzing root causes of audit findings and determining whether fraud and/or error took place and thereafter ensuring same is rectified.
• Recommending practical/ business-minded solutions to identify risks and ensuring company keeps abreast with industry standards.
• Maintain open communication with audit manager.
• Travelling to audit sites.
• Teamwork skills but also the ability to work on your own.
• Communicate findings by preparing high quality reports.