Open Vacancies at DHL

• You will be and achievement orientated person and will successfully deliver on both target and high customer satisfaction measures,
• You will develop and maintain strong existing customer relations and loyalty through ensuring customer satisfaction.
• You will respond to customer enquiries and complaints as well as providing quotation to the clients.
• You will manage a defined portfolio of potential customers and win them for a lasting business relationship with DGF.
• You will seek and prospect for BC targets to win new customers generally in the 60k-100k Euro range Net Sales per annum.
• You will plan and manage medium to large – sized Business Customers.
• You will build rapport and trust with customers by being informed about customer’s business and the market.
• You will recommend solutions based on customer needs by using industry knowledge.
• You will be responsible for closing business be connecting customer’s needs to a DHL solution be offering value to the clients supply chain.
• You will use networks within the various Sales channels within DHL Group to collaborate on customers, marketing strategies and offers a full supply chain of services to service customer needs.
• You will collect relevant customer information for the RFI/RFP/RFQ and prepare documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations.
• You will highlight to Head of China Business on observations of market dynamic for example competitors’ behavioral patterns.
• You will maintain and support interdepartmental relationships.
• You will collaborate with colleagues across the organization to achieve shared goals.
• You will develop sales plan/strategy/activities to achieve target budgets.
• You will be responsible for conducting high quality presentation of the entire range of standardized products to customers.
• You will develop target lists of new business and continuously review and update.
• You will establish and present customized offers to customers.
• You will negotiate with customers on contractual terms of service provision that is aligned to corporate sales policy and procedures.
• You will adhere to approved credit limits granted to customers and enforce previously agreed payment terms.
• You will perform roles and responsibilities in compliance with Company Policies, Procedures and Instructions.

Now, here’s what we need from you

• A Degree in Business or related field.
• Fluent in Chinese
• 3 to 5 years’ experience in the transport, logistics, or freight forwarding Industry.
• Experience in Freight Forwarding and Customs Clearing sales environment with proven record advantageous.

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Key responsibilities

• To control and monitor air and road operations to ensure schedules are adhered to within the SZA (South Africa, Southern Africa) cluster.
• To analyze uplift requirements during the operation and change Aircraft/Truck allocations where considered required to ensure a timely and cost-effective service.
• To manage inter-departmental operational relationships at Johannesburg GTW, as well as building and maintaining relationships with the Gateways and HUBS of the SSA.
• To formulate accurate and timely Load Plans for all air and road movements using the NMIV, CALMS & SABLE systems in accordance with GSAM.
• Be the focal point of contact regarding network requirements on all published schedules to ensure DHL Gateways/Hubs and DHL Express locations are fully aware of the real time situation and attainable results.
• Influence, support, delegate and motivate NCG staff to gain confidence and achieve acceptance for the jobholder’s initiatives.
• Liaising and communicating with other departments to ensure the passing of information about transport movement changes or problems.
• To compile and distribute daily NCG reports and produce an overall review of the previous 24 hours operation.
• To control and monitor Network Control Systems to ensure all required transmissions are sent and received.
• To ensure full compliance to Network Operating Standards and all Global SOP procedures associated to the NCG department.
• Ensure ACS manifesting (TGV) & Network messaging compliance (NMIV)
• Ensure the team follows checkpoint business rules and that systems are timely updated with correct checkpoints.
• Ensure the latest schedule and all changes are made in real time in Netline.
• Ensure CALMS has the most accurate information and commercial airline booking and recovery processes are followed accordingly.

Accountabilities:

• Analysis: the ability to systematically think through a situation logically and accurately. Analyzing all relevant data when making decisions and providing recommendations.
• Accountability: acts responsibly. Can be counted on to keep commitments. Complies with the intent of policies, procedures, and agreements.
• Building & Leading Teams: knows the talent and needs of the team and attracts the people who can meet those needs. Encourages collaboration among team members and between teams. Inspires team spirit and the commitment to achieve high standards of performance.
• Developing People facilitates the development of others through personal involvement in coaching, mentoring and sponsorship. Creates an environment that fosters learning, growth, and development to improve DHL’s capability to achieve the strategic vision.
• DHL Knowledge: demonstrating an adequate knowledge of DHL strategy, services, products, organization, procedures, and business processes.
• Organizational Awareness: understanding and using both formal and informal structure, local climate and underlying organizational issues to get things done.
• Information Seeking: drive to seek out and assemble relevant information and from a wide range of sources, ensuring that information gathered is relevant and adds value.
• Attention to Detail: showing a general concern for all aspects and details of the job, accurately checking own work and monitoring data.
• Decision Making / Judgment: ability to choose between different alternatives with care and to use judgment in conditions of uncertainty.
• Negotiation: ability to effectively explore alternatives to reach common results that gain support and acceptance.
• Self-Belief: showing a sense of confidence in one’s own abilities to succeed and acting in line with one’s own belief.

Minimum Requirements

Experience & Education

Knowledge

• In-depth knowledge of aircraft characteristics and limitations
• In-depth knowledge and ability of weight and balance theory
• Aviation Global SOP Procedures and all Network Standard Requirements
• Understanding of Airside Ground Operations
• Exceptional DHL & Commercial Air Network Knowledge both regional and intercontinental

Skills

• General PC expertise (windows environment with Word and Excel)
• Proven abilities of using SABLE, CALMS, NMIV, VISTA, AQCC, RCIR, TGV etc
• Fluent in English, both verbal and written

Experience

• At least 3 years minimum experience within a Network Control Group environment
• Minimum of 2 years shift/team management experience
• Ramp and Sort departmental experience an advantage.

Educational Qualification

• National Diploma or bachelor in transport economics or Aviation

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In this Compliance Specialist position

• You will support the implementation of Compliance Management System (CMS) and data protection program for DGF MEA.
• You will be stimulating buy-in on compliance as a business priority.
• You will develop country compliance/data protection initiatives.
• You will assist RCO in oversight and monitoring the implementation of local country operations.
• You will ensure compliance policies (e.g Code of Conduct, Anti-Corruption, and Business Ethics Policy) are implemented in the MEA countries, ensure adherence to compliance standards.
• You will be a highly visible “central point of contact” in the country for all matters related to compliance/data protection and promoting a culture of openness for reporting compliance concerns or risks.
• You will collaborate with internal stakeholders such as Finance, HR, Security, IT. 

Now, here’s what we need from you

• A university Degree
• 2-3 years’ experience in a corporate environment
• Experience in legal or compliance is preferred but not a must
• Excellent command of English (written, verbal, comprehension), Arabic/French will be an added advantage