Open Vacancies at Fidelity Services Group

Minimum Requirements:

• Matric Certificate minimum plus Degree Equivalent
• Post Graduate Quantification will be advantageous.
• Minimum 5 years’ experience as a Senior Manager.
• Knowledge of SAP is an advantage.
• Ability to form close working relationships with all departments in the business.
• Strong planning, forecasting, and reporting modelling skills.
• Ability to quickly analyse and raise financial risk to the business.
• Excellent communications and presentation skills (including power point).
• Demonstrable experience of generating ideas and formulating strategies.
• Strong PC and MS Office Suite skills
• Attention to detail and methodical approach.
• Ability to work under pressure in a deadline driven environment.
• Must be a team player with a pleasant disposition.
• Must have own transport and willing to travel Nationally.
• Understanding of the Guarding and Security Environment
• Good appreciation of credit recovery and financial skills
• Ability to engage with customers and stakeholders at all levels.

Jobs Objectives

• Responsible for efficient collections for the guarding credit control division.
• Review of credit control processes to implement and ensure standardization and best practices across the guarding division.
• Ensure maintenance of appropriate internal controls and financial procedures.
• To streamline collections process for on boarding of new clients.
• Reviewing and structuring of client portfolios.
• Measure and review performance of all guarding credit controllers.
• To provide training and development nationally. To manage training sessions, workshops, and credit management courses to upskill and empower.
• To ensure applicable guarding DSO target is maintained.
• To manage outstanding debtors in 60-150 days.
• To manage Bad Debt / CSA (451) credit provisions on a monthly basis.
• Leading with the Implementation of Technology to enhance efficiencies and drive down costs
• To manage the annual Debtor’s competition.
• To manage the preparations for Financial Year End and audits.
• To provide reports on a weekly basis to the respective Business partners.
• To prepare the monthly Board Pack for the guarding division.
• Responsible to review and submit credit management reports to EXCO.
• Responsible to review and submit risk reports to EXCO quarterly.
• Responsible to review and submit possible non-payment reports.
• Reviewing of client contracts and alignment with legal team to ensure payments are received as per stipulated terms.
• To maintain a balanced relationship with the Legal department and credit control.
• Co-ordinating of daily and weekly meetings within the guarding division. Ensuring escalation to respective business partners (GM, FM, CFO, Regional executives, COO, GFD and GCEO)
• Attend Client meetings nationally.
• Responsible to attend all Finance / Risk committee meetings.
• Responsible for Client events and client development.
• Responsible for succession planning for business contingency purpose.
• Responsible for vetting and approval of monthly commissions, quarterly incentives, and DSO incentives.
• Responsible to raise business at risk.

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Duties & Responsibilities

• Serve as the primary point of contact for business intelligence (BI) and data warehousing (DW) design, development, and maintenance.
• Work with business and IT stakeholders to understand reporting and data analysis requirements and convert them into technical specifications.
• Design, develop, test, and deploy ETL processes to load data from multiple disparate sources into a centralized data warehouse.
• Design and implement dimensional data models (star schema, snowflake schema, etc.), OLAP cubes, and other data marts as needed.
• Write SQL queries, stored procedures, and functions to support data extraction, transformation, and loading (ETL), reporting, and data analysis.
• Develop custom reports and dashboards using BI tools such as Tableau, Power BI, QlikView, or similar.
• Perform root cause analysis of data issues and take corrective action to resolve them.
• Monitor and optimize ETL processes and database performance, making recommendations for improvements where necessary.
• Keep abreast of new BI/DW technologies and make recommendations for adoption where relevant.
• Train and mentor junior team members on BI/DW concepts and best practices
• Assist in the creation of project plans, timelines, and budgets.
• Adhere to all company policies and procedures.

Required Skills and Qualifications:

• Bachelor’s degree in computer science, information systems, or related field
• 5+ years professional experience as a business intelligence developer or data analyst
• Expertise with SQL, relational databases (e.g. Oracle, MySQL, MS SQL Server), and OLAP cubes
• Experience developing ETL processes using SSIS or other tools.
• Proficiency in BI tools such as QlikView, Qlik Sense, PowerBI, Tableau etc.
• Solid understanding of data warehousing concepts and methodologies.

Preferred Skills and Qualifications:

• Master’s degree in computer science, information systems, or related field
• Certification in BI tools such as QlikView, Qlik Sense, PowerBI, Tableau etc.
• Experience with Big Data technologies (Hadoop, Spark)
• Experience with Python or R for statistical analysis

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Minimum Qualifications and Experience:

• Post Matric Qualification Grade 12 (minimum)
• Qualification in Finance and/or Accounting
• Business Analyst Certification
• Process mapping Certification
• Knowledge of banking industry processes. Banking certification would be an advantage
• 5 years of proven track record of working as Business Analyst on Finance and IT projects
• Proving strong quantitative abilities
• Demonstrating proficiency in Microsoft Office programs, such as Excel and PowerPoint
• Showing knowledge of standard accounting procedures
• Excellent analytical, multi-tasking, organizational and project management skills.
• Solid communication (oral and written) and interpersonal skills required to interact with colleagues and clients both at a high-level and at a detailed level.
• Keen interest in understanding new technologies and solving problems.
• Ability to play an integral part in project delivery given tight constraints and uncompromising quality
• Effective presentation, documentation and report writing skills.
• Professional and well presented at all times
• Ability to work under pressure and for extended hours, if required
• Must be prepared to travel
• Valid driver’s license
• Reliable car

Main Duties:

• Elicit requirements using workshops, document analysis and evaluation of existing and new systems.
• Business/system process mapping techniques
• Create User Interface diagrams.
• Perform post deployment testing to ensure that the system performs perfectly in production.
• Developing a clear understanding of all existing data requirements
• Running specific analysis projects
• Improving the quality of the products and services delivered by IT.
• Assisting with integration and facilitating user acceptance testing
• Review testing results to ensure correct functionality is implemented.
• Supporting the development of training and implementation material
• Providing support during and post implementation 
• Developing project plans and providing project management assistance
• Examine business operations and activities to assist in determining new and improved IT solutions.
• Understand major and minor system change requirements and the drivers thereof.
• Discuss the existing business models and the flow of data in the business.
• Identify options for potential solutions.
• Assess the feasibility of these options from both a technical and business perspective.
• Produce designs of new/changed IT systems/processes for others to develop and build.
• Specify the data, files and logical operations the system will perform as well as the way data will be viewed by the user.
• Expand and modify system to serve new purposes or improve workflow.
• Liaise extensively with external (development partners) or internal (user/executive management) clients.
• Work closely with developers and a variety of end users to ensure technical compatibility and user satisfaction.
• Develop training material and SOP’s for users of systems.
• Develop SOP’s for support staff when application is moved into production.
• Project implementation
• Identifying, evaluating and having a clear understanding of the high-level business needs of clients and stakeholders.
• Translating business requirements to detailed technical requirements with fluency to enable IT technical teams.
• Critically evaluating information gathered from multiple sources.
• Reconciling conflicting requirements.
• Abstracting up low-level technical information to a high-level general understanding.
• Creation and update of requirements traceability matrix against solution architecture, design, test planning and hand-over to support.
• Providing technical analysis and preparing presentation of recommendation to management.
• Continuously monitoring and analysing potential impacts to requirements and technical scope.
• Assist in developing and validating test plans.
• Business process mapping of current state and desired state.
• Contribute to development of an Opportunity Assessment (Business Case) for solution proposals including business need, cost/benefit analysis, feasibility and gap analysis.
• Conduct risk assessments for solutions including impact on business process.
• Develop Use Cases to be used by the QA team to develop unit tests and UAT scripts.
• Conduct and/or facilitate information sessions and user training for new applications.
• Contribute to Project Look Backs as part of the post project assessment process.

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Key Performance Areas: (Not totally inclusive)

• Assisting the Finance Team with recons memos, account payable, general office and admin queries when requested.
• Preparing and clearing of bank reconciliation and submitting to Head Office.
• Preparing and submitting accruals and reversals monthly.
• Ensuring that all costs are captured in the relevant month / cost control.
• Preparing and processing journals and assisting with month end processes.
• Assisting with MOS reviews on a regular basis to ensure that capturing has been done correctly and timeously.
• Scrutinizing of all GL accounts to ensure the correctness thereof.
• Providing financial assistance and support to operational staff assistance.
• Assisting the Finance Manager with weekly reports due to Head Office i.e. (Transport, Payroll, Claims, Price Increases, Credit Control etc.)
• Ensuring that all Policies and Procedures are always followed for audit purposes.
• Supervising and monitoring cashbook, petty cash and creditors functions.

Minimum Requirements:

• National Diploma in Bookkeeping, with at least 5-8 years’ experience.
• Tertiary CA or Financial Degree will be advantageous.
• In depth knowledge of the General Accounting.
• Advanced Excel Skills.
• Project Management experience.
• Billing Experience.
• Ability to work weekends and travel when required.
• Experience in the security or service-related industry.
• Ability to work under pressure and meet tight reporting deadlines.
• Strong administration and organizational skills.
• Numerical accuracy and high methodical working methods are required.
• Strong planning, leadership and organisational skills as well as good interpersonal and communication skills are essential.
• Computer literacy and knowledge of SAP is a requirement.

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Minimum Requirements:

• Minimum Matric Certificate
• Previous experience in Branch Administration an advantage
• Proficiency in MS Word and Excel
• Computer Literate
• Strong administration and organization skills
• Strong planning, leadership as well as good interpersonal and communication skills are essential
• Good interpersonal communication and client liaison skills
• Own transport essential

Key Performance Areas: (not totally inclusive):

• Follow up/ manage diary of Regional Manager
• Typing of weekly and Monthly reports and as per management request
• Assisting and resolving Branch and Clients queries; Telephonically and electronically
• Filling of all relevant documentation (Numerically and Alphabetically)
• General Office duties and assistance
• Assisting management with their duties as requested
• Booking of travelling/ accommodation for CIT Manager
• Fleet, fuel and company fleet management
• Capturing payroll orders on the Payroll system
• Assisting management with the HR portal
• Issuing of PO and Capex’s
• Ordering of monthly stationery and refreshments
• Keep record of Polygraph Examinations
• Processing of clients funds
• Treasury balancing
• Float checks
• Management of staff members
• Accepting overall responsibility for the centre and its performance
• Time and attendance
• Daily stock 

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Minimum Requirements

• Matric/Grade 12 Certificate or equivalent.
• PSIRA Grade A registered.
• Valid Driver’s License with own reliable transport is required.
• At least 5-10 years’ experience in the security industry.
• At least 5 years’ experience in the Operational Security Management structure.
• Working knowledge of the Firearm Act and Firearm competency for Business Purposes.
• Staff management experience is required.
• Computer literacy with expert knowledge of the complete Microsoft package.
• Sound planning, administration, interpersonal communication and client liaison skills are required.
• Strong leadership and organisational skills as well as good interpersonal and communication skills are essential.
• Strong Computer skills.
• No criminal record or any pending cases.

 Key Performance Areas: (not totally inclusive):

• Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered
• Managing allocated areas to ensure that contractual requirements are met as stipulated by the Client
• Ensuring that all Security Officers on site meet the contractual requirements as stipulated by the Client
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services
• General management and supervision of security staff to ensure that required performance is met at all times
• Dealing with all required administration matters
• Liaising daily with management on various operational issues
• Liaising daily with Regional Management on various Operational matters.
• Ensuring that all HR related queries are dealt with promptly, formulate disciplinary actions.
• Ensuring the timeous submission of reports to both client and to the East Rand Branch as required.
• Submitting relevant weekly / monthly incident and general reports to Management.
• Investigating incidents and reporting on such.
• Pro-active planning on various sites and clients.

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Qualification & experience:

• Minimum Grade 10 or equivalent qualification
• Minimum 2 years’ experience as a Wireman
• Practical electrical/electronic knowledge advantageous

Job requirements & other attributes:

• PSIRA registered (Grade E) advantageous
• Proven ability to work under pressure and show attention to detail
• Knowledge of programming.

Duties:

Duties – Technical:

• Assist technician with installations of alarm and security equipment
• Assist technician by removing old equipment from clients’ premises
• Assist by running new cables, applying glue, drill holes, mount detectors, panels, contacts, lights, etc.
• Inform technician of any shortfalls or limitations of the equipment and tools
• Inform technician of cabling required for an installation
• Assist technician with user functions and be able to do a handover
• Clean vehicles and premises after an installation

Duties - Performance Standrds:

• Ensure that tasks are completed neatly and carefully
• Ensure that equipment is removed before leaving premises
• Ensure that work is done within the prescribed ADT standards
• Ensure that technicians are informed of any equipment required prior to installation
• Ensure that the technician is informed timeoulsy of any equipment required
• Ensure that you have sufficient cabling to complete an installation
• Ensure vehicles and sites are clean upon completion of an installation

Internal clients:

• Installations staff
• Service Staff
• CAD
• Call Centre
• Technical Trainer

External clients:

• Suppliers
• Sub-contractors

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Minimum Requirements

• Senior Certificate or equivalent.
• Post matric qualification in General Management advantageous.
• 3 years’ minimum experience, at Mid-Management level.
• Grade A Security Certificate.
• Experience in the Security Industry.
• Valid driver’s license with own reliable vehicle.
• Firearm competency (business purposes).

Duties & Responsibilities

Pro-active Strategy

• Develop and continuously revise a pro-active training strategy for the area (patrols, standoff points, joint operations, visibility drives)
• Develop an understanding of the customer needs to drive strategy development. In conjunction with the Branch manager, identify area of high attrition (service, price & competitors), high crime and low reconnection areas. Arrange at least 1-2 operations in the identified areas per week. Identify any building sites in the area and ensure maximum visibility around these properties.
• Understanding of the competitive landscape as it relates to the pro-active model.
• Work with Branch Management team to investigate and consider area innovations (technology and processes) approaches to pro-active security.
• Develop a crime reduction strategy in area of responsibility. Identify crime trends. Plan and execute special operations (FADT and/or joint operations) to combat the crime trend identified
• Develop a measuring criteria and reports to show improvement in crime reduction and client growth related to the pro-active strategy.
• Quarterly area security risk assessment to be conducted based on the modus of operandi identified from all incidents (identify vulnerable areas with in the areas and propose solutions / suggestions to the Branch Manager for further discussion with the community.

 SAPS Involvement

• Develop a working relationship with all key persons within the SAPS environment (sector members, sector commanders, CPF, station commander).
• Be a key go-to-person by both operations and business to assist in solving crime incidents through SAPS contacts.
• Attend all SAPS, crime and CPF meetings with the Branch Management team as far as possible.
• Arranging and attending of all joint SAPS operations, visibility drives, roadblocks etc

Customer Service

• Assist in ensuring that all media channels (WhatsApp groups) are set up (via CMC). Ensure the process of acknowledging messages, dispatching and feedback are adhered to.
• Compile and distribution a monthly report to all stakeholders on the pro-active measures taken and the success thereof.
• Attend all serious crime incidents personally, and assist the client with any/all security needs.
• Regularly meet with Residential Guarding site steerco’s.

Staff Training

• Work with training resources to ensure that specific proactive training is conducted with all reaction and Residential Guarding officers within the area (Ensure training is aligned to the pro-active approach)
• Continuous on the job training/evaluations are conducted with all staff – training to include: proactive meet & greets / open gates / stop & question / supervision of Residential Guarding guards / identification of possible weak spots (security breaches) / Mindset change of reaction officers from reactive to proactive / public space protection

Marketing Alignment

• Keep marketing and communications informed on developments within this portfolio (Generating and communicating PR material)
• Ensure all operations are recorded (report and photo’s) and sent to Branch Manager and marketing to arrange to be distributed to all clients.
• Understand and manage client perception identified through client perception surveys.

General

• Assist Regional Operations Manager with general discipline in the area enforcing patrols, standoff points and SOP adherence.
• Managing daily, weekly and monthly compliance and required operational duties.
• Manage all response areas measuring service levels on response times maintaining response targets set out in are KPI.
• Compile reports, preliminary reports for incidents and accidents for management.
• Manage and keep standard operating procedures to a high level, ensure that these policies are adhered to daily.
• Control budget and manage overtime and expenses.
• Manage and control all purchases.
• Manage all new employees as required in the recruitment process.
• Manage and keep track of all disciplinary hearings.
• Co-ordinate admin staff to produce statistics on a daily, weekly and quarterly basis.
• Conduct performance appraisals and manage HR manage system.
• Check and control PSIRA registration/competencies/training monthly.
• Control Fleet requirements, managing fuel, violations, vehicle repairs and services.
• Manage and control FAMS firearms requirements.
• Logistics Management (i.e. distribution and control of firearms, compiling and control of all reports and paperwork).
• Manage Payroll requirements daily and monthly (time books, leave, OT and absenteeism).
• Manage and improve all processes and resources to ensure compliance with the corporate Zero Harm philosophy.
• Effectively manage incidents, including motor vehicle accidents to improve the Health and Safety of employees.
• Ensure that area response activities are carried out in such a manner to provide excellent customer service (attrition).
• Assisting Regional Manager with the implementation of systems.
• Running “special projects”.
• Dealing with IR related manners and disciplinary enquiries.
• Monitoring/Coaching/Assisting of staff to continually better themselves (motivate staff)
• Managing performance goal targets, in line with operational requirement and company strategy.
• Take direct and full responsibility for the area. To be on call 24hours.
• Monitoring of BPSI clocking’s and drive discipline not having unmanaged clocking’s -103’s.
• Maintenance and managing of Residential Guarding sites.