Open Vacancies at Sabenza IT

RESPONSIBILITIES:

• Provide expert-level technical support to healthcare professionals using clinical software and online education systems.
• Perform preliminary investigations on software-related issues to log issues with the development team.
• Conduct rigorous quality assurance testing to identify and address software bugs or enhancements.
• Collaborate closely with the development team to implement fixes and improvements, ensuring seamless system functionality and excellent user experience.
• Create and maintain technical documentation, manuals, and online resources to support users.
• Serve as a liaison between users and the development team, conveying user feedback and/or queries.
• Maintain a high level of customer service and professionalism in all interactions with users.
• Participate in team meetings and contribute to continuous improvement initiatives aimed at enhancing user experience and software functionality.

Qualifications & Experience:

• Minimum education qualification – Senior certificate
• Experience using Zendesk and YouTrack is an added advantage
• Experience in quality assurance testing, including identifying and documenting bugs.
• Proficiency in identifying software bugs and issues and relaying these queries to the development team efficiently and effectively.
• Strong understanding of clinical and educational technology software systems and their functionalities.

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Knowledge and Experience

Minimum Experience:

• At least 3 years’ experience as Business Intelligence Analyst or equivalent Data role (Data Analyst, etc.); including experience in Data Analytics, BI methods and tools, Data Warehousing, and the Data Product Life Cycle
• Identifying, quantifying, and subsequently delivering value on how to solve business challenges using data  
• Stakeholder engagement  
• Building Data Visualisations using tools such as Power BI  
• Intermediate to advanced SQL skills: Using SQL to prepare and analyse data (e.g., indexes, query plans, foreign key constraints, common table expressions, etc.)
• Coding and performing code reviews
• ETL (extraction, transform, load) data flow, and traceability
• Documentation

Minimum Knowledge:

• Knowledge and basic experience in using low/no code AutoML on modelling tools such as Power BI or AWS Sagemaker   
• Design thinking
• Dimensional Modelling
• The Data Product Life Cycle (DPLC)
• Data privacy and security regulations and best practices  
• Data quality and incident management   
• Agile project management methodology
• Data management  

Ideal Experience / Knowledge:

• Having relevant industry certifications (e.g., CompTIA Data+; Certified Analytics Professional [CAP]; Associate Certified Analytics Professional [aCAP]; Google Data Analytics Professional Certificate; Microsoft Certified; Power BI Data Analyst/Associate; and/or AWS Certified Data Analytics)
• Working with data on Cloud platforms (such as AWS or Microsoft Azure)
• Previous experience working in Business Analysis / Data Analysis in the financial/banking sector
• Knowledge of change management principles and practices

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What You’ll Do:

• Configuration Wizardry: Work your magic by configuring and testing SAP Material Management functions.
• Troubleshooting Champion: Be the go-to guru for resolving technical hiccups and ensuring seamless operations.
• Documentation Dynamo: Craft functional and test specifications that shine, along with top-notch training materials that empower our users.
• Continuous Improvement: Identify, recommend, and implement optimizations in our SAP processes to keep us ahead of the game!
• Stakeholder Superhero: Communicate effectively with stakeholders, providing updates and status reports that keep everyone in the loop.
• Knowledge Base Keeper: Update and maintain our databases and resources, ensuring we’re always on the cutting edge. 

What You Bring to the Table:

• SAP Savvy: 5+ years of experience in SAP design and configuration.
• Agile Enthusiast: At least 2 years of experience in Agile methodologies, including sprint planning and stand-ups.
• Business Insight: Strong ability to understand business requirements and design effective solutions.
• Financial Acumen: A solid understanding of financial principles to guide your decision-making.  

Qualifications:

• 3-year IT-related degree (preferred)
• ITIL 3 certification (required)
• Additional certifications in TOGAF, Agile Methodologies, COBIT, Prince II, or SAP Specialist Certification (advantageous)

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Key Responsibilities:

• Install, configure, and maintain Oracle database systems, specifically Oracle 12c and 19c.
• Hands-on experience with the installation and configuration of Oracle 19c databases.
• Manage user accounts and permissions effectively to ensure data security.
• Maintain a good understanding of Container Database (CDB) and Pluggable Database (PDB) architecture.
• Perform backup, restoration, and recovery using RMAN.
• Manage Data Pump backups.
• Configure and manage Data Guard for disaster recovery (DC-DR).
• Upgrade and patch Oracle databases to keep them up-to-date and secure.
• Monitor database performance and implement optimizations as needed, utilizing performance tuning techniques.
• Troubleshoot and resolve database issues quickly, ensuring minimal downtime.
• Handle and manage the Linux operating system effectively in relation to database management.
• Provide intermediate support for MySQL for cross-database compatibility.
• Maintain documentation for database configurations, processes, and troubleshooting procedures. 

Qualifications:

• Proven experience as an Oracle DBA or similar role, with strong knowledge of Oracle 12c and 19c architecture.
• Proficiency in SQL and PL/SQL.
• Hands-on experience with RMAN backup and restoration processes.
• Strong troubleshooting skills and attention to detail.
• Excellent communication and teamwork abilities.
• Collaborative and inclusive work environment.

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Education and experience required:

• 3-year IT related degree (advantageous)
• Certified in TOGAF, Agile Methodologies (advantageous)
• Certified in COBIT Prince II (advantageous)
• Certified in ITIL 3 (required)
• SAP Specialist Certification – FICO (advantageous)
• Functional knowledge of SAP FICO (GL, AR, AP, FA, PCA, CCA, New GL) including interfaces, data migration and integration
• Knowledge of SAP FICO integration with HCM
• Understanding of SAP development concepts, guidelines and SAP architecture
• Knowledge and application of relevant IT best practices
• Knowledge of IT Service Management principles and frameworks (ITIL 3)
• Knowledge of Project management including methods and tools
• Knowledge of retail industry models
• Understanding of the “Client “Lifestyle and Finance operating model and value chain

Competency requirements:

• 3+ years SAP design and configuration experience
• 2+ years Agile experience (e.g. sprint planning, stand-up)
• Working with business process/activity owners in understanding business requirement and solution design
• Documenting functional and technical specifications
• Experience in preparation of business cases, business process
• Driving change
• Stakeholder management
• Excellent written and verbal communication skills
• Financial acumen Personal resilience
• Energy and drive
• Customer orientation
• Team player
• Excellence orientation
• Innovative
• Influencing others
• Analytical

Duties that successful candidate would need to carry out:

• Make recommendations to optimize FICO processes, policies and procedures.
• Adhere to all IT Governance Frameworks including policies, procedures, processes and standards.
• Identify suitable solutions to new and existing business requirements (changes and projects) and ensure effective resolution of problems and incidents.
• Produce portfolio and status reporting in a timely manner and aligned to the agreed communications plan for all relevant stakeholders.
• Update and maintain known error database, knowledge base, configuration database as well as testing and training material, and implement a continuous improvement plan to improve the portfolio solutions.
• Effectively manage and develop self to deliver on agreed individual and team objectives.