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  • Posted: Oct 21, 2024
    Deadline: Not specified
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  • DCV-Sabenza iT – a global specialized recruitment service Sabenza iT is a South African registered business focusing on SAP and general IT recruitment. With over 15 years’ experience in recruiting in South Africa, Australia, Europe, South America and Asia Sabenza iT has provided an excellent bespoke service working with a number of large companies. Sabe...
    Read more about this company

     

    Clinical Software & Education Support Agent

    RESPONSIBILITIES:

    • Provide expert-level technical support to healthcare professionals using clinical software and online education systems.
    • Perform preliminary investigations on software-related issues to log issues with the development team.
    • Conduct rigorous quality assurance testing to identify and address software bugs or enhancements.
    • Collaborate closely with the development team to implement fixes and improvements, ensuring seamless system functionality and excellent user experience.
    • Create and maintain technical documentation, manuals, and online resources to support users.
    • Serve as a liaison between users and the development team, conveying user feedback and/or queries.
    • Maintain a high level of customer service and professionalism in all interactions with users.
    • Participate in team meetings and contribute to continuous improvement initiatives aimed at enhancing user experience and software functionality.

    Qualifications & Experience:

    • Minimum education qualification – Senior certificate
    • Experience using Zendesk and YouTrack is an added advantage
    • Experience in quality assurance testing, including identifying and documenting bugs.
    • Proficiency in identifying software bugs and issues and relaying these queries to the development team efficiently and effectively.
    • Strong understanding of clinical and educational technology software systems and their functionalities.

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Sabenza IT on sabenzait.co.za to apply

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