Open Vacancies at Woolworths

KEY RESPONSIBILITIES

Demonstrates customer service through customer promises

• No customer unseen or unserved
• Identify customer needs to provide optimal service by 
• Takes responsibility for serving the customer and finding solutions to customers’ queries.
• Actively manage the client registry by sourcing new customers and managing existing    
• Approach all customers and offer assistance in the beauty department.

Applies selling skills

• Meets customers' needs and expectations by asking, listening to, and advising them about the available options/services/products.
• Offers alternatives to the customer if merchandise is not available.
• Achievement of sales and unit targets
• Creating and Managing beauty events. 

Effective management of stock

• View and print reports to better understand stock movement and department growth.
• Maximize sales and ensure stock availability in the department by communicating with relevant buyers and planners 
• Ensures launches are put out timeously, and all appropriate ticketing (silent salesman) is in place.
• Ensures stock rotation is in place within the department.

Demonstrates product knowledge and standard

• Identifies the location of products in their department.
• Develops in-depth product knowledge to deliver excellent product knowledge to the customer.
• Maintains specialized areas to meet and exceed operational excellence standards.

Adheres to shopkeeping disciplines

• Maintains hygienic, safe and well-organized sales floor and back areas.
• Maintains specialized areas to meet and exceed operational excellence standards.

Minimises Shrinkage

• Reporting acts of dishonesty related to shrinkage and fraud to your line manager or shrinkage hotline.
• Understand and apply Red Flag processes where applicable.
• Ensures a buddy system is in place in your area.
• Awareness of suspicious activity in your area
• Report suspicious individuals in your area to security or management.

Demonstrates personal leadership

• Demonstrates self-discipline concerning attendance, dress code, hygiene and time-keeping.
• Attends/is informed of the game plan/team meeting to know the day’s focus.

Minimum requirements

Technical Skills:

• Preferably Grade 12 or equivalent NQF level
• Minimum of 2-5 years retail experience 
• Minimum of 2- 5 years as a Beauty Consultant in role
• Experience in generic beauty selling highly advantageous.
• Experience in working and achieving beauty sales targets highly advantageous
• Willing and able to work different shifts

Behavioural Skills:

• Passion for the Brand and Customers
• Passion for the Customer – establish lifelong relationships with our customers
• Passion for Retail and Selling
• Living the Brand’: Personal leadership and attitude to work i.e., ‘the difference’   
• Versatile communication skills
• Planning and Organising and Personal Effectiveness
• Thinking Strategically and Commercially
• Delivering High Performance
• Making Insightful Business Decisions and having an Innovative Merchant Mindset

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Job description

Create and maintain a single source of truth for Foods Pricing data

• Collect, prepare and maintain pricing source data as input to the Pricing Dashboard.
• Maintain and enhance the Pricing Dashboard user interface to deliver intuitive, relevant and value-adding pricing insights.
• Manage the process of consolidating Role & Price Tier UDA attributes with the Commercial Pricing Specialists & sharing this info with Food Ops in a timeous manner.
• Management of the Pricing Basket indicators and ensuring they are maintained for accurate weekly basket reporting.
• Ensure quality, accuracy and consistency of information received. Ensure regular communication between stakeholders, ensuring that all relevant teams are aware of any data integrity issues which may affect price reporting & communication issues to all stakeholders.

Innovation & Continuous Improvement

• Collaborate with Category Commercial Specialists & BI team to identify opportunities to enhance current functionality of the Competitor Dashboard & implement changes as required.
• Identify areas for BAU process improvement and implement solutions to enhance operational efficiency and effectiveness.
• Keep abreast of competitor and leading industry Pricing strategies. 

Build capabilities of Sales Development and Buying matrix teams to leverage pricing analysis and reporting tools.

• Proactively foster a price conscious mindset in all stakeholder engagements.
• Transfer knowledge, insights and equip the Sales Development and Buying teams with the skills required to leverage pricing tools and reports developed.

Documentation of process

• Maintain accurate and up-to-date documentation of current process & update as enhancements and improvements are made.

Training

• Where required, provide training to both new and existing users of the Trusted Price Dashboard & Competitor Dashboard to demonstrate the features and functionalities.

Integrate within the Sales Development team.

• Work closely Category Pricing Specialists, where applicable, to update and maintain Category pricing data in line with the Foods Pricing strategy and architecture.
• Work with internal teams to define and translate functional requirements to advance Price reporting and analytics capabilities to proactively support the changing needs of the business.

Minimum requirements

• Bachelor’s degree in business, Economics, or Mathematics, or equivalent educational qualification
• Min of 5 years working experience, 3 years’ experience in analytics
• Min 2 years Retail experience
• Highly numerated and structured with a strong analytical mind.
• Able to work to demanding timelines whilst maintaining high standards and levels of accuracy.
• Able to work with large volumes of data.
• High degree of commercial awareness and can make the links between product quality, pricing, profit and customer value.
• Able to analyze complex data and make recommendations in support of the Foods Pricing strategy, minimize risk, and drive financial KPI’s.
• Advanced Excel skills with demonstrated experience in data analysis.
• Able to liaise at all levels to proactively resolve issues and contributes positively to working together to achieve desired outcomes.
• Excellent communication and collaboration skills to work effectively with cross-functional teams.
• Strong problem-solving abilities and strategic thinking.
• Commercial Awareness - Creating value by making the link between product quality, pricing, profit and customer value.
• Analytical - Translate analytics into actionable and clear recommendations.
• Dashboard Management - Creation, maintenance, and management of accurate Dashboards to support business reporting and decisions.
• Advanced Excel - VLOOKUP, Index Match, Advanced conditional formatting, Pivot tables and reporting, Macros and VBA, Data Simulations.
• Stakeholder Engagement - Maintain and develop strong relationships with internal & external stakeholders.
• Team Player -   Self-starter who is driven to deliver, can work independently and inter-dependently.
• MS suite proficiency – Excel (advanced), Powerpoint & Excel
• Qliksense development/design beneficial
• Strong understanding of business processes, IT systems, and data analytics methodologies.

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KEY RESPONSIBILITIES

• Responsible for stock management disciplines, stock losses and shrinkage at store level daily 
• Recruit, develop, retain and lead a competent and motivated Beauty Team to deliver against the Beauty Budget
• Manage sales activities on a day-to day basis with agreed performance measures
• Manage the commission process in the Store – e.g. give input for budgets, communicate targets to Beauty Consultants, monitor performance against targets
• Maximise promotional sales through effective planning and implementation of promotions and special events in conjunction with the Beauty Brand Houses
• Build effective relationships with the Area Representatives from the Brand Houses to ensure support for promotions and events
• Provide input into the Stores Operating Plan
• Delivery of good housekeeping principles 

KEY COMPETENCIES

Behavioural Skills:

• Passion for the Brand and Customers
• Planning and Organizing
• Personal Effectiveness
• Thinking Strategically and Commercially
• Leading Transformation
• Delivering High Performance
• Connecting People
• Making Insightful Business Decisions Having an Innovative Merchant Mindset

Minimum requirements

Technical Skills:

• Degree / Diploma or relevant qualification
• Minimum of 2-3 years in team leadership role
• Minimum of 2-3 years Beauty DM retail experience 
• Experience in managing a team for a Beauty Counter / Beauty Department / Beauty Shop would be advantageous
• Experience in managing Beauty Consultants
• Must have 2-3 years Stores and industry experience and knowledge

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Job description

• Develop a Business Analysis Approach in project execution or investigation
• Understand project context tdetermine applicable BPA approach
• Lead the definition and review of business processes
• Understand current business processes and define future business processes
• Document future business process/es
• Facilitate Business requirements workshops or sessions telicit and define system requirements
• Plan and execute business requirements elicitation sessions/workshops
• Develop Business Requirement Specifications
• Participate in solution design workshops
• Develop Functional Requirement Specifications
• Provide input tSystem Requirement Specification and other Technical oriented documents
• Contribute in development of testing and training materials
• Document test scenarios and review test cases
• Assist testing capability in ensuring that new system meet requirements
• Coordinate and lead User Acceptance Testing (UAT)

Minimum requirements

• Relevant 3 year Information Technology or business-related qualification
• Minimum of 5 years Business/Process Analysis experience, preferably across multiple disciplines/domains
• Working knowledge of relevant methodology and tools e.g. Process modelling tools, project management methodologies (Waterfall, Agile etc.)

ADDITIONAL CRITERIA

• Proven experience in leading solution design workshops
• Expert knowledge in delivering typical Business Analysis Artefacts
• Faculty Training Institute Business Analysis qualification advantageous 
• General understanding of Retail or Store Operational processes will be advantageous 
• Experience of Agile methodologies and frameworks including Scrum and Kanban and of the Business Analyst role within agile frameworks 
• Proven experience of stakeholder relationship management and influencing skills, demonstrating success in facilitating collaboration, influencing, communicating and negotiating at all levels 
• Expertise and extensive experience in process modelling, gap analysis and requirements engineering with the delivery of appropriate artefacts tprogress development and achieve business objectives 
• The ability tinteract and work collaboratively within a team as well as the ability trun with a piece of work autonomously where required 
• Ability tresearch technology-related concepts, trends and best practices, and apply findings 
• Synthesises data from different sources tidentify trends 
• Presents problem analysis and a recommended solution rather than just identifying and describing the problem itself 
• Demonstrates a results-oriented mindset in planning and implementing activities/projects 
• Anticipates potential obstacles and their impact on the accomplishment of goals and timelines and propose/ take corrective action where required Listens attentively and checks understanding of the message being received. 
• Prepares written reports and briefs and communicates ideas clearly. Speaks fluently in team meetings when presenting information. 
• Convinces others by identifying benefits for all; looks for ways tincrease the value of the partnership for all parties. 
• Genuinely cultivates personal bonds with colleagues in order tenhance performance throughout the organisation. 
• Adjusts twork effectively within new work structures, processes, requirements, or cultures 
• Anticipates change and continuously remains prepared for change

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Job description

Develop and Execute Merchandise Financial Plan

• Collaborate with cross functional teams to compile and develop a departmental strategy in line with Group strategy.
• Develop merchandise plan to anticipate seasonal differences in demand and minimise various risks.
• Develop and present seasonal department budget and merchandise financial plans, including OTB strategy, channel strategy, range and price architecture, promotional and clearance plan, and assortment plans to leadership for sign off.
• Consider all group inputs, including strategic initiatives, key operational metrics, and post-seasonal analysis.
• Analyse historical sales data, market trends, and customer demand to inform MFP.
• Manage the release of OTB (Open-to-Buy) to ensure alignment of sales and stock KPI’s.
• Review & revise department financial plan monthly in line with trading ensuring delivery of all KPI’s.

Develop and execute Assortment Plan

• Partner with Buying to provide a balanced assortment and option plan based on thorough post-seasonal analysis, strategy, space and application of trends.
• Partner with Buying to develop and present the price architecture and provide guidance on the appropriate number of price points per category.
• Conduct product review and present final volumes and established flow of newness over time.
• Review and ensure grade assortment can be executed given available space & customer insights reports.
• Ensure a disciplined application of the attribute framework in the assortment plan.

Develop and Execute Optimised Inventory Management

• Manage stock commitments, reporting and targets at all levels and ensure effective management of intake and flow of stock, warehouse utilisation & processes.
• Proactively identify opportunities to review inventory against plan and propose amendments in line with KPI delivery.
• Share planning forecast and range plan with Sourcing Specialists to inform high-level and detailed capacity plan across Groups.

Leveraging insights

• Pre-season engagement with Central Planning Analysts to review and refine analytics (APS, Profiles & Sales Profiler)
• Analyse customer feedback, sales data, and market trends to make data-driven decisions and better inform future product demand.
• Manage planning admin in all applicable systems in line with the requirements of the Woolworths merchandise cycle.
• As a team, conduct competitive shopping and store visits and share findings to Leadership and broader team.
• Participate in weekly trade meetings to discuss business performance with appropriate action focus.
• Participate in company initiatives as appropriate.
• Conduct seasonal sizing profile reviews with Store Planner.

People Management

• Provide direction, coaching and mentorship to any trainee and junior planner.
• Support training and adoption of new ways of working including planning systems and processes.
• Build strong networks and strategic relationships with internal and external stakeholders.

Procure a profitable balanced range & actively trade product range.

• Procure an on-brand product range through product selection that is trend appropriate and meets customer expectations, incorporating local and international comparative analysis, intelligence and benchmarking, with a clear intent of growth/exit product categories aligned with strategic goals.
• Weekly sales trade analysis - analyse relevant reports (Monday trade, item report, style cards, Edited) to understand product and sales performance across channels to influence trade decisions, opportunities and actions to optimise sales.
• Develop action plans in collaboration with broader teams to address product performance and relay feedback to management. Feedback to include competitor landscape analysis.
• Suggest promotional and markdown strategy and propose volume adjustments.
• Communicate any changes from current trade that impact other departments e.g. marketing and visual merchandising.

Minimum requirements

• Preferably a relevant business diploma / degree (Retail business management/BCom/Clothing management/BScience) or relevant work experience
• Extensive Retail knowledge
• Knowledge of Retail, Supply Chain and Logistics processes
• 4 -5 years’ experience as a Planner in the Fashion retail industry.
• Knowledge of current trends and creative flair
• Demonstrates the ability to think strategically and formulate effective plans and strategies.
• People management experience -Coaching skills, ability to manage self & team
• Retail Systems : Familiar with retail planning and merchandising software, like Assort, PLM, JDA
• Strong numerical and analytical skills
• Retail Math, proficiency in retail calculations
• Intermediate Excel – ability to analyse and manipulate large datasets to present complex information in a clear and concise manner