Opening at Toyota

KEY JOB FUNCTIONS:

• A vacancy reporting to the Regional Technical Manager exists in the Technical Services Department which forms part of Customer First Division.

KEY PERFORMANCE AREAS:

• Participate in and encourage dealer support of EDER (Early Detection Early Resolution) processes and principles.
• Gather and analyse product problem information and data and submit Techshare reports as well as PFR`s (Product Feedback Reports).
• Assist dealers with technical and customer queries.
• Ensure dealer complies with Warranty rules to avoid redebits and rejections.
• Manage the policy budget provided for out of warranty on known technical problems correctly.
• Ensure that the budget is adhered to.
• Manage special service campaigns/recalls to achieve set company targets.
• Assist CCC (Customer Call Centre) with customer complaint resolution.
• Regular scheduled dealer and fleet owner visits.
• Maintain job related administration functions and records.

QUALIFICATIONS AND EXPERIENCE:

• NQF Level 6 (Minimum 360 credits on level 8 framework) N6 Technical Diploma or similar.
• Trade qualification (Technical Diploma) – trade test both theory & practical
• Working experience as a qualified automotive technician.
• Diagnostic fault finding and electrical / electronic fault tracing and repair would be an advantage.
• Relevant experience in the technical and retail environment of the motor industry would be an advantage.
• Fully computer literate including literacy, MS Office, and outlook.
• Report writing skills are a requirement.
• A minimum of five years technical experience on Lexus and Toyota models would be an advantage.
• Will be required to travel.

COMPETENCIES:

• Technical knowledge and skills.
• Planning and organising.
• Information monitoring.
• Customer focus and service orientation.
• Self-management.
• Financial management and control.
• Strong communication skills (Verbal & Written)
• PC skills

IMPORTANT DIMENSIONS:

• Strategic thinking
• Attention to detail
• Analytical thinking
• Initiative
• People management
   

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PURPOSE:

This is a Learnership Programme where incumbents will complete the following training:

• Work in a team
• Safety Hand tools
• Assembly & manufacturing Drawing &
• Marking off Welding
• Operate & monitor production machines
• Prepare surfaces
• Fire fighting
• Operations & dispatch products

QUALIFICATIONS AND EXPERIENCE:

• National Technical Certificate [N3 – N6]
• Matric/Technical Matric with Maths & Physical Science or Engineering Science, Electrical Trade Theory or Mechanical Trade Theory, or Motor trade Theory, Mechanical Drawing, Graphical Design,

COMPETENCIES:

• Good Communication skills
• Planning and Organizing Adaptability Analytical
• Accurate information gathering and analysis
• Perseverance

Deadline:18th July,2025

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The incumbent of this position, reporting to the Senior Manager: Dealer Planning, will be responsible for supporting planning and decision-making in the Dealer Planning Department to ensure an efficient outbound logistics process. This will involve optimizing dealer and other channels' orders/allocation and overseeing overall stock management functions, including dealer pipeline management. The role also requires cross-functional collaboration with other divisions in Toyota South Africa Motors and Toyota Tsusho Corporation. Additionally, the incumbent will lead the planning, execution, monitoring, control, and closing of departmental Kaizen-related projects. 

KEY PERFORMANCE AREAS:

Dealer Management

• Monitor dealer performance regarding vehicle pipeline management.
• Oversee and manage the dealer entitlement/allocation process to ensure the equitable distribution of vehicles across all dealers.
• Maintain visibility of supply to the dealer network.
• Identify areas for improvement and take action.
• Support Toyota Academy of Learning for Africa with pipeline management presentations for sales managers’ induction and Dealer Principal Orientation Programme sessions.
• Conduct visits to dealers and stakeholders.

Stock Management

• Ensure visibility of central stock and future slot availability.
• Monitor and manage unallocated stock in the supply chain.
• Upload capacity from Global Production Planning System for local models.
• Monitor and manage aged stock in the supply chain.
• Identify areas for improvement and implement changes.
• Manage and monitor run-out models.

Order Management

• Maintain and manage optimal order limit levels.
• Track vehicle order status concerning models, colors, and options.
• Provide feedback to the Demand Planning section regarding suggested future orders from the source.
• Oversee the staff, fleet, and special vehicle allocation process.
• Identify and implement improvements.
• Ensure effective communication and feedback to the dealer network.
• Prepare and present Stock Obeya meetings.
• Prepare and present wholesale plan reports.

New Vehicle Introduction Process

• Manage model supersessions.
• Oversee and monitor entitlement methodology.
• Manage the backorder conversion process.
• Ensure fair first allocation of vehicles.
• Maintain visibility of new vehicle stock.
• Manage milestones, including order openings, order closing, and retail inception dates.
• Identify areas for improvement and take necessary actions.

Project Management

• Oversee project management tasks, including project planning, control, costing, and decision-making.

QUALIFICATIONS AND EXPERIENCE:

• NQF Level 6 qualification (Minimum 360 credits on the Level 8 framework) in Business, Supply Chain Management, or a related field.
• At least 5 years of experience in Analytics or Supply Chain management.
• SAP knowledge and experience – Essential.
• Automotive industry knowledge and experience – Essential.
• High degree of computer literacy – Essential.
• Advanced Excel proficiency – Essential.

COMPETENCIES:

• Accurate information gathering and analysis.
• Strong numerical ability.
• Problem solving skills
• Innovative thinking.
• Situational awareness and decisiveness.
• Effective decision-making.
• Self-reliance.
• Strong work ethic.
• Commitment to the company’s mission.
• Strategic planning from a mid- to long-term perspective.
• Sound judgment.
• Perseverance.
• Prioritization and resource allocation.
• Establishing management frameworks and systems.
• Providing appropriate evaluation and feedback.
• Strategic and analytical thinking.
• Attention to detail.
• Good communication skills, both written and verbal. 

SPECIAL CONDITIONS:

• May be required to act in the capacity of surrounding posts.
• May be required to work overtime.
• May be required to travel and stay overnight.
• May be required to participate in development programs.