Openings at Air Liquide

How will you CONTRIBUTE and GROW?

• Provide administrative support to the commercial activity and/or to the customers/patients, like contract management, customer organizations' interfaces, payors' interfaces (States or Private Insurance).
• Field and handle incoming Customer Tech Support Requests and Complaint Calls calling customers back to assist and resolve each ticket logged. Ensuring adverse events are recorded on the Dexcom Complaint Tracker and extra information is supplied to the manufacturer upon reporting
• Educate customers on product best-use practices. 
• Proactively Manage and maintain the CTS call register - all incoming complaints/support requests, closed requests and replacement orders .
• Effective and efficient product troubleshooting. Document troubleshooting, complaints and resolutions on the CRM system.
• Complaint reporting and tracking to manufacturers within 48 hours.Process warranted replacement orders on the CRM and arrange for faulty pump/device collections.
• Maintain accurate CRM and Masterlist databases. Maintain accurate records of activities on all CTS department trackers. 
• Add new customer profiles to the CRM system..
• Liaison with Dexcom and Tandem Tech Support to resolve complaints and resolve Quality Assurance queries. Manage CTS email inbox collectively with the team. 
• Serve as liaison between customers, the logistics team and sales team when required, assisting sales consultants with troubleshooting/problems where required.. Build and maintain excellent stakeholder networks and relationships internally and externally to drive the business forward.
• Place customers at the centre of what you do in addressing needs and finding business solutions. Foster team effectiveness and accomplishment of shared goals by sharing knowledge, experience and insights. Ensure business objectives and practices are fully compliant with relevant laws, policies and procedures.
• Packing of RMA(faulty)  pumps once per month for return to Tandem in the US. Email to arrange courier pickup
• Handling the Tandem Reset Tool process and documentation
• Managing complaints and reporting admin when on Tandem  hotline duty
• Calling and closing the loop on Voice of the Customer surveys annually, though Medallia 

*Note:  The following list of Key Performance Areas and job activities are not exhaustive. VitalAire may instruct the employee at any time to carry out additional duties or responsibilities, which fall reasonably within the ambit of the job, or in accordance with CTS requirements.
Are you a MATCH?

• Matric
• Diploma/ Degree in Business, Administration or Life Sciences.
• 2 - 3 years experience in a similar role.
• Own vehicle/ reliable transport

go to method of application »

• In this position the operator will be required to fill Specialty Gas, Flammable Gas and Inert Gas Mixtures. The incumbent must be a person with the aptitude to be trained and promotable to operate Floxfill, Toxic Gas and Oxyfuel Filling rooms. The incumbent may be required to work shifts. The majority of the mixtures they produce are established mixtures that are made to stock.
• In this position the incumbent is required to always put safety of self as well all his or her colleagues first. They would be required to manage safety protection equipment in their area of work as well as that in the surrounding areas. As a result of these the incumbent will have a very strong chemistry background. They are required to make sure that they observe material compatibility prior to blending in line with the written procedures.

Main Accountabilities

• Identify & sort cylinders to prepare for filling in line with the filling order mixture, blend the gas mixtures in line with the day’s production plan both in terms of quantity and target mixtures, manage raw materials required for their mixtures as well as manage and maintain the required stock levels.
• Ensure that completed cylinder mixtures are correctly prepared for analysis e.g. homogenizing, liaise with the Speciality Gas Laboratory on the success and completion  of mixtures sent for analysis.
• Minimise the quantity of cylinders requiring rework through adhering to procedures
• Manage in service verification of blending equipment e.g. scale, gauges etc and participate in the writing up and updating of procedures for the areas where they work.
• Participate in the training and qualification of new blenders that join the department.
• Record abnormal situations e.g. incidents, accidents, potentially serious safety incidents, near misses.

Are you a MATCH?
Education Qualification

• High school diploma or equivalent
• N6 in Chemistry/Chemical Engineering/Chem Ops Level 4 will be advantageous

Experience

• 1-2 years experience in gas mixture or gas filling 
• Cylinder stock management
• Knowledge and Know-how specific to the job
• Strong  knowledge of physical chemistry 
• Compatibility of Materials
• Know risks related to flammable gases, toxic gases and flammable gases.

Other Competencies

• Initiating Action - Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive 
• Managing personal efficiency -  manage competing priorities in a challenging environment, minimizing non-value-added complexity or paradox.
• Promoting and Achieving Safety - responsibility to ensure that Safety and Security are seen as imperatives for the Group
• Performance and Responsibility - action to manage all changes or to mitigate the uncertainties occurring as a result of change to achieve the Group's objectives.
• Decision Making - analyze and summarize information including value-added suggestions from others to develop optimal solutions.
• Customer Orientation - recognize and analyze the customers’ needs, expectations and priorities and propose valuable, reliable, and competitive solutions
• Adaptable - Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.