Key Outputs
- To manage the reman cores tracking process. Ensure the correct criteria's(Full, Partial, Reject) are used when inspecting cores, handling of core paperwork and managing outstanding reman cores Service & Counter(reports)Ensure cores are Tagged and packed in the correct Inspection lines. Ensure feedback report is received and action taken on downgrades. Ensure Housekeeping standards are maintained.
- Inspecting cores to determine and assign correct reman criteria in order to allocate and produce correct customer credit. Ensure inspection line accuracy to improve credit lead times (cash flow).
- Tagging parts as per reman guidelines for rapid identification by Caterpillar and according to Cat prescribed guidelines. Ensure cores are correctly wrapped, secured and protected to maintain existing condition.
- Reconcile core inspection decisions with the relevant Cat credit in CMIS2.
Qualification, Experience and Competencies
- Matric/Grade 12
- 3 years Warehouse , Parts, Experience of technical fundamentals
- Knowledge of SAP is a requirement. CMIS 2 (Core acceptance criteria) Valid Forklift Licence. A safety diploma/qualification is desirable
- Teamwork;
- computer literacy
- Relevant Troubleshooting capability
- Able to work under pressure
- Able to work without supervision.
- Communication (Customers ext. & into). Attention to detail. Quality control understanding. Rule orientation. Ability to plan and coordinate. Ability to reason and defend decisions.
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Core purpose of the role
- The core purpose of the role is to formulate and execute sourcing strategies for commodities within the allocated Category following the defined Strategic Sourcing process to extract value from the spend using Total Cost of Ownership (TCO) approach across the supply value chain. The incumbent is responsible for conducting value opportunities assessment on the assigned category, formulate appropriate sourcing strategy, execute relevant sourcing event (e.g RFP), conduct fact-based negotiation, development and conclusion of agreement, manage supplier performance and tracking savings and spend compliance monitoring, and ensuring a consistent approach toward all sourcing, purchasing and tendering activities are within the procurement governance framework of the business. The incumbent is also responsible for ensuring that value for money is maximised and cost-savings are generated within the allocated Category. The incumbent is also responsible for building strong relationships with suppliers and service providers, facilitate collaborative negotiations approach to secure the best deals based on quality, delivery and price, and for tracking and reporting on performance against contractual agreements and business targets in area of responsibility. The incumbent is responsible to capture and challenge business needs and requirements to ensure lean demand and enabling innovative solutions from the supply market through continuous market analysis and minimise supply related risk in the business.
Key deliverables and outputs
Category Sourcing Execution
- Formulate and execute sourcing strategies for commodities within the allocated Category following the defined Strategic Sourcing process to extract value from the spend using Total Cost of Ownership (TCO) approach across the supply value chain
- Execute Category sourcing strategy and implement the relevant policies and procedures for cost effective and efficient strategic sourcing and supplier management.
- Support the transformation agenda by identifying and improving the Category supplier database and by incorporating and implementing ESD strategy as per the agreed strategy.
Execute sourcing events e.g. RFX as required by defined and approved category sourcing strategy.
- Identify Category opportunities to leverage economies of scale and develop proposals and recommendations for consideration and approval by the appropriate leads in the business.
- Contribute to business initiatives that are designed to improve supply chain efficiency, maintain product quality standards, and reduce costs. Track market price and demand indices that influence the sourcing of the commodity in the market.
- Evaluate and understand market conditions in order to contribute to competitive sourcing strategies and control costs.
Conduct internal & external Category profiling.
- Develop commodity should-cost model where required as part of the sourcing strategy to extract value from the supply market.
- Develop commodity sourcing project charter for each sourcing event.
- Establish cross-functional team from business stakeholders for each commodity for providing broad-based approach in executing business requirement to ensure inclusive total solution,
Category Financial Targets
- Achieve the agreed financial targets for the strategic sourcing category.
- Drive the realisation of savings, supply efficiency, quality, and process improvements in area of responsibility.
- Identify saving opportunities and initiate individual projects and initiatives at operational levels in allocated category
- Contribute to the budgeting process by providing goods and service pricing and unit rates.
Category Contract Management
- Manage Category contracts to ensure the business meets its contractual obligations and derives the desired value.
- Implement Contract compliance monitoring
- Identify and manage risks that may arise through the operation of the contract and implement agreed financial and operational controls.
- Support fact-based negotiation by providing information on quality, delivery, and price and compile regular reports demonstrating cost savingMonitor volume thresholds/economies of scale.
- Drive Continuous improvement through on-going engagements with exiting suppliers as well as potential new suppliers.
Category Supplier Management
- Manage Category supplier relationships to capture relevant innovation and mitigate supply risks.
- Monitor Category supplier performance to ensure delivery on SLAs and compliance requirements.
- Ensure that the B-BBBEE credentials of suppliers are current.
- Build and maintain strong supportive and mutually beneficial relationships with operational and functional management and their suppliers in the allocated Category.
- Analyse and report on supplier trends to ensure relevance and market intelligence to the business.
Reporting, Risk, Ethics and Compliance
- Implement and track performance indicators, benefits and cost reduction for the Category.
- Monitor compliance to the legal, regulatory and policy requirements in allocated Category.
- Identify and remove potential barriers to the successful implementation of category strategies.
- Contribute to the risk register and manage the Category strategic sourcing and supplier management risks.
- Produce, implement and maintain internal Category sourcing / supplier management documentation.
- Category Team performance and continuous improvement
- Ensure that the Category team has the requisite skills and experience.
- Manage the team in line with the business Integrated Employee Value Model and drive a culture of continuous improvement, innovation and collaboration with other parts of the business.
- Develop commitment and a culture of ethical behavior and practices.
Internal customers
- General Managers, Senior Managers and Exco members in area of responsibility; business units and functional areas in Category
External stakeholders
- Category Suppliers/Service Providers, Industry Organisations and Regulatory Bodies, Customerss.
Qualification, Experience and Competencies
Academic qualifications
Essential:
- Relevant Degree/ BTech such as BCom Commerce / Law / Engineering / Supply Chain Management/Transport & Logistics/ IT and other relevant degrees
- Post Graduate Diploma or Honors Degree in Supply Chain or related field
Advantageous:
- MBA or equivalent related business management qualification
- Chartered Institute for Procurement and Supply (CIPS) membership and/or accreditation (MCIPS preferably)
Note:
- Valid Driver’s license, Valid Passport
- Refer CIPS Global Standard - Management Level
Work experience
Essential:
- Six to ten years in strategic sourcing / Procurement / inventory management in the category or a commercial vehicle / logistics / transport / supply chain environment
- Proven track record of strategic supplier relations management
- Established networks within the relevant category
- Engaging at senior management level
- Proven track record of working within cross-functional teams, while successfully delivering on benefits and capability building agenda
Advantageous:
Knowledge
Essential:
- Deep knowledge of strategic sourcing networks within the allocated Industry and Category
- Well versed in B-BBEE codes, supplier management requirements and tender processes
- Knowledge of strategic sourcing and supply chain management best practices and risks in allocated category such as counterfeiting, bribery and corruption, disruptive technologies, cyber attack
- Sound understanding of business and transport related legal and regulatory aspects governing the Category i.e National Road Traffic Act, OHAS, Sustainability and Environmental Affairs Act, B-BBEE Act
- Basic financial and commercial acumen
- Basic understanding of techniques for stakeholder mapping, value stream analysis, cost modelling, network optimisation modelling
- Excellent written and oral communication skills to influence, persuade and convince at all levels in the allocated category
- Strong negotiation skills
- Highly developed interpersonal skills to collaborate, network and build relationships across multiple functions, regions and cultures
- Well-developed EQ skills and sensitivity to diversity to deal with conflict
- Ability to interpret numerical information and do cost/price and Total Cost of Ownership Analyses
- Analytical thinking skills to analyse and diagnose requirements, assess potential and risks associated with supplier and market changes, interpret data, and solve problem through sound judgments
- Ability to manage multiple tasks and priorities and drive tasks to completion in a fixed timeframe through effective time management, planning and organisation skills;
- Computer, technology and systems skills i.e. ERP inventory / stock management software
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Key Output
- Achieve warranty balance score card targets and KPI’s
- Control cost effectively on normal types of warranty claims
- Provide support for Warranty resolution
- Ensure effective self-management and performance ownership, driving warranty and service WIP
- Provide feedback on warranty issues to supervisors and artisans
- Decide on Warranty fitness of jobs / Prepare and ensure warranty claims are claim fit
- Develop / training on warranty skills for supervisors and artisans
Qualification, Experience and Competencies
- Grade 12
- Qualified Artisan will be advantages, (Mechanic in relevant trade e.g Diesel Mechanic/ Heavy Equipment
- Mechanic or relevant qualification
- 4 year’s post apprentice/learnership experience (1 years post red seal qualification as an artisan)
- Machine general technical knowledge and applied skills also understand warranty service principles
- Applicable product knowledge and good understanding of Caterpillar warranty process / system
- Basic financial acumen L1, Influencing and negotiating L1
- Technical report writing skill L1, Customer responsiveness L1
- Organisational awareness L1, Attention to detail L1
- Computer literate (MS Office, SIS & SAP/CRM – Warranty role) a must
- Problem solving and failure analysis skills L1
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Key Outputs
- Maintain, implement and control the Quality Management System (QMS) in the Service Department
- Implement and maintain contamination control standards as per OEM requirements
- Maintain quality and contamination control documents within Service
- Perform quality and contamination control audits as per relevant standards, policies and procedures, ISO guidelines and requirements
- Oversee strict adherence to quality control plans, standards and procedures by the service workshop teams
- Verify correct implementation of quality control and contamination control procedures
- Conduct inspections and perform quality tests on work in progress in the workshop as per quality control plan, standards and service quality procedures
- Complete quality inspection reports
- Facilitate problem solving for quality issues and service warranties using appropriate tools, systems and techniques
- Identity root causes and provide advice on corrective actions for service quality issues
- Collect and analyse service quality data, identify trends and propose countermeasures or process improvements to improve service quality
- Provide training on service quality awareness and quality control measures to improve service excellence
- Assist in the development of workshop repair, assembly and rebuild testing methods and inspection plans
- Monitor and report on quality-related key performance indicators and ensure service quality objectives and targets are met
- Responsible for final inspection on completed assembly, repairs and rebuilds in the workshop i.e. final line of approval on all work conducted in workshop
- Manage projects related to quality process and contamination control improvements
Qualification, Experience and Competencies
- Qualified in relevant trade (Heavy / Earthmoving Equipment Mechanic) – “Red Seal” [HEM / EEM Trade test or NQF4 learnership, passing Sec 26(d) Trade test]
- Advanced Caterpillar Certification
- 5 Years qualified artisan
- Minimum 3 years’ experience as a Technical Analyst
- Prior experience as Service/Technical Planner or Service Supervisor advantageous
- Good administrative skills
- Machine specific technical knowledge and skills Level 2
- Applicable product knowledge
- Verbal and written communication (including presentation) level 2
- Technical report writing (advanced content)
- Business and financial understanding level 1
- Computer Literacy (All Cat Literature & MS package)
- Trouble shooting and problem solving skills level 2
- Diagnostic skills level 2
- Building relationships level 2
- Influencing and negotiation level 1
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Key Outputs
- To optimise the financial and operational performance of the CSA site through effective management of people, customers, requirements and resources.
- Implementation and maintenance of equipment management processes and associated risk for Barloworld Equipment and our customers.
- Achievement of a team environment that enables maximum productivity and profitability includes management of Human Resource Value chain.
- Effective management of safety, health, environment and quality risks.
- Managing of all the planning departments’ outputs.
Qualification, Experience and Competencies
- Matric and B Engineering (Mechanical or Electrical) Diploma/Degree will be advantageous
- Business development skills and knowledge
- Sound knowledge of the Mine Health and Safety Act
- Sound business and financial acumen
- Sound knowledge of safety rules and regulations
- Computer literate (MS Office) CRM, SAP will be an advantage
- Understanding of the internal functions of the business
- Mechanical reasoning, knowledge of earthmoving equipment and industry
- Customer responsiveness, influence and negotiating skills
- Results orientated, available to travel as and when required
- Understanding of processes /procedures of Maintenance owned contract sites
- Understanding of OEM Warranty processes
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