Barloworld Equipment is the Southern African dealer for Cat Earthmoving Equipment, with operations in South Africa, Lesotho, Swaziland, Namibia, Angola, Botswana, Zambia, Mozambique and joint ventures in the Democratic Republic of Congo. Barloworld Equipment also holds full ownership of the main dealership on the Iberian peninsular and has recently completed...
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Readvertisement Service Quality Specialist Global Grade 11
Maintain, implement and control the Quality Management System (QMS) in the Service Department
Implement and maintain contamination control standards as per OEM requirements
Maintain quality and contamination control documents within Service
Perform quality and contamination control audits as per relevant standards, policies and procedures, ISO guidelines and requirements
Oversee strict adherence to quality control plans, standards and procedures by the service workshop teams
Verify correct implementation of quality control and contamination control procedures
Conduct inspections and perform quality tests on work in progress in the workshop as per quality control plan, standards and service quality procedures
Complete quality inspection reports
Facilitate problem solving for quality issues and service warranties using appropriate tools, systems and techniques
Identity root causes and provide advice on corrective actions for service quality issues
Collect and analyse service quality data, identify trends and propose countermeasures or process improvements to improve service quality
Provide training on service quality awareness and quality control measures to improve service excellence
Assist in the development of workshop repair, assembly and rebuild testing methods and inspection plans
Monitor and report on quality-related key performance indicators and ensure service quality objectives and targets are met
Responsible for final inspection on completed assembly, repairs and rebuilds in the workshop i.e. final line of approval on all work conducted in workshop
Manage projects related to quality process and contamination control improvements
Qualification, Experience and Competencies
Qualified in relevant trade (Heavy / Earthmoving Equipment Mechanic) – “Red Seal” [HEM / EEM Trade test or NQF4 learnership, passing Sec 26(d) Trade test]
Advanced Caterpillar Certification
5 Years qualified artisan
Minimum 3 years’ experience as a Technical Analyst
Prior experience as Service/Technical Planner or Service Supervisor advantageous
Good administrative skills
Machine specific technical knowledge and skills Level 2
Applicable product knowledge
Verbal and written communication (including presentation) level 2
Technical report writing (advanced content)
Business and financial understanding level 1
Computer Literacy (All Cat Literature & MS package)
Trouble shooting and problem solving skills level 2
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