Openings at Guardrisk

Role Purpose    

• Collaborate with stakeholders through individual engagements, business meetings, Agile sessions, or JAD sessions, to elicit requirements, for existing business problems/challenges using best practices.

Requirements    

• At least 3-4 year IT/Business qualification

Mandatory:

• 5+ years Insurance domain experience (Short Term Commercial)
• 7+ years’ experience in Business Analysis

Optional:

• IIBA membership (preferred)
• Certified Business Analysis Professional (CBAP) certification
• Industrial Engineering education/experience

Duties & Responsibilities    

• Applying proper analysis in documenting both functional and non-functional requirements into business process maps, business requirement definitions and business requirements specifications, in-line with the business architecture framework and strategy around people, process, and technology, with a solid understanding of what the SLDC requires
• Determine, design, and facilitate the correct business solution for the stakeholder needs, by working with all relevant stakeholders and subject matter experts across all business functions, always putting the client first. Stakeholders are, but not limited to:
• Customers
• Business Owners
• Partners / Internal Services
• Other business units’ representatives
• Architects
• Compile functional specifications from the business solution and use cases/scope items for developers using the business requirements, in collaboration with architects. Stakeholders are, but not limited to:
• Business Solutions Architect
• Peers
• Enterprise/solutions Architects
• Senior Developers
• Test Analysts
• Develop and model solutions by delivering use cases, activity and sequence diagrams based on the business solution required by the technical team
• Need to represent information in formats that all stakeholders can understand, based on the SDLC followed
• Modelling the data requirements to support the new solution on a functional level.
• Identify, investigate, and analyse problems faced by business on the current implemented solutions, understanding time and cost parameters and making innovative recommendations that will positively impact business. These would cover:
• Defining automation/enhancements/fixes of processes where needed
• Operational readiness and support
• Create and maintain required repositories including traceability and attribute matrices using Enterprise Architect tools.
• Thorough understanding of the existing and in progress implemented systems/technical capabilities and solutions that runs the business in its current state, with a primary focus on:
• Operating Model and Business Capabilities
• Re-usable components
• Custom components
• Vendor components
• Areas of Improvement
• Integration capabilities between components
• Identify re-usable opportunities/components in new/enhancement designs and ensure that we do not develop custom solutions if we should not, in consultation with the enterprise architect
• A mindset of Continuous Improvement of the current system/components
• Building strong relationships through providing specialist know-how and leadership to others, expressing positive expectations.
• Providing training and user manuals to users of a new system
• Leading scrum ceremonies, in the absence of a scrum master and product owner.

Competencies    

• Strong Emotional Intelligence
• Customer/Stakeholder Relationships and Commitment
• Business Acumen / Strategic Thinking
• Drive for Results
• Leads Change and Innovation
• Motivating and Inspiring Teams
• Collaboration
• Impact and Influence
• Self-Awareness and Insight
• Diversity and Inclusiveness
• Institutional Process Analysis & Redesign Thinking

Deadline:20th August,2025

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Role Purpose    

• Supervise, motivate and lead a team of motor claims technicians, assessors, provide technical expertise on motor claims.

Requirements    

• Matric
• Computer Literacy(MS Word, Outlook and Excel)
• Comfortable with Insurance Systems
• NQF 5
• Insurance related qualification
• RE exams for representatives
• Extensive experience of commercial, fleet claims
• Registered Representative
• At least 5 years of motor claims experience and aggregate claims
• At least 1 year management experience
• Intensive knowledge of Commercial and Corporate insurance products and claims (motor and non-motor)

Duties & Responsibilities    

• Provision of an efficient and effective insurance claims service. This includes ensuring that all claims related matters are dealt within the timescales imposed by statute and all monies due to the organisation arising from material loss are maximised and recovered without undue delay.
• Handling /settling claims in accordance with applicable policies and standard operating procedures
• Handling and settling claims within stipulated time frames and as per SLA’s in place
• Entering into settlement negotiations
• In conjunction with Manager, attending meetings and seminars and alerting senior management to developments in the field particularly as it affects the industry sector in which the organisation operates
• Providing Clients/Brokers with the highest standard of service
• Effecting training/briefing sessions for staff at all levels.
• Ensuring diary system is implemented and adhered to
• Maintaining and updating reserves
• Attending to payment requests
• Managing outstanding claims volumes and estimates
• Timely responses to email and telephonic messages
• Proper time keeping and task prioritization
• Attending to any other tasks as may be assigned from time to time.
• Motor assessing background
• Provide a supervisory function over a defined area within the claims department which shall include among others;
• Providing technical advice to the area where required;
• Generate and use reports off the claims system to ensure effective management of the Team;
• Manage and reduce weekly exceptions
• Weekly operational reporting to the Claims Manager.
• Regular engagement with team to identify and address performance and general efficiency issues
• Continually manage, review and measure team activities against targets and SLA’s
• Manage preferred list of service providers and monitor service levels
• Enable and track system enhancements
• Building relationships with service providers and manage SLA’s
• Make claim decisions with claims mandate
• First signatory authorization on payments
• Ensure technicians have attended to their daily/weekly/monthly responsibilities
• Managing, mentoring and instructing staff regarding claims handling and processing
• Ensuring compliance with company standards/regulations

Competencies    

• Good interpersonal skills
• Excellent Negotiation skills
• Management Skills and People Management Skills
• Excellent communication skills
• Attention to Detail
• Ability to work under pressure
• Decision making skills
• Talent enablement
• Taking Initiative

Deadline:20th August,2025