Openings at Liquid Intelligent Technologies

OPERATIONS (Preventative and Remedial)

• Oversees, within their area of responsibility, the operational management of preventative, reactive and corrective maintenance on the LTSA Network and Customer Managed Services networks (inclusive of IP, Voice, Transport, Facilities, Optic Fibre Infrastructure and Managed Services – LAN & Voice).
• Engage with Assistant Managers and Senior Specialists to ensure field resolution and compliance with SLAs.Manage scheduled and unscheduled downtime to minimise impact on customers. Ensure fault management, diagnostics and resolution to meet Liquid Telecom requirements.
• Manage incident escalation resolution matrix by operating in a manager capacity within the escalation matrix to ensure that correct decisions are made and in the interest of the client and LTSA network. Manage the spares availability for all Core, Access, CPE equipment, Facility and Optic Fiber infrastructures.
• Review Root Cause Analysis for all Major Events on the Network and ensure systems put in place to prevent or mitigate its reoccurrence. Communicate with various stakeholders on the progress of repairs or maintenance to track progress against required LTSA standard and/or SLAs.Manage and ensure compliance to all maintenance programs.
• Facilitate, monitor and manage cross functional activities and processes. Manages issues and risks raised against all Service operational regional Projects. Conduct regular meetings with relevant stakeholders (Internal & external stakeholders). Effectively deal with customer escalations and complaints.

SERVICE DELIVERY – OSP BUILD & FINAL PROVISIONING

• Manage resource availability for the supervision and provisioning of new services to enterprise and managed services customers. Oversee all projects executed by the field operations teams under their control. Provide progress reports to stakeholders on project progress. Ensure performance requirements of new services are met to ensure revenue and customer satisfaction. Manage operational teams to ensure quality of installations at customer premises. Manage construction in the road reserves and ensure adherence to standards and quality.
• Assist with the evaluation of incoming and outgoing “Right of Way” approvals. Manage project kick-off meetings. Effectively deal with customer escalations and complaints. Manage the equipment preparation and configuration of new services. Oversee the recovery of equipment (customer cancellations). Manage the deployment of last mile fibre installation projects. Consult with senior management and review proposals to determine goals, time frame, funding limitations and procedures for accomplishing the project/task. Oversee OSP build contractor performance.
• Oversee and support Project Managers with planning and execution of projects under their control. Responsible for control of various projects and ensures that project goals are accomplished in line with business objectives, within budget and time frame. Adherence to project management methodology (Prince2) and suggested improvements

MANAGEMENT OF THE BUSINESS UNIT

• Management of the sub-departments, internal and external stakeholders to meet company operational goals and objectives. Proactive notification and updates of service failures to be sent timeously to respective stakeholders in order inform all impacted customers. Ensure efficient use of various ERP tools used by the organization to support functional analysis and reporting.
• Develop, implement, document and enforce applicable procedures to deliver a unified service within the department. Review report on all non-conformance issues. Reporting progress at regular intervals to senior management. Ensure regional delivery of scorecard objectives. Achieve business objectives by ensuring performance management amongst teams. Effectively manage vendors and contractors to comply and align with various 3rd Party and customer SLAs.
• Manage discipline, corporate governance, training and development, and administration. Assist and support to create, review and revise service assurance processes to maintain compliance. Managed and report on ISP & OSP environments resolution efficiencies RISK. Manage Occupational Health, Safety and Environmental programs within area of responsibility. Support programmes and processes to support various ISO accreditation.
• Oversee issues and risks raised against all operational projects. Interact with internal and external stakeholder to implement plans to reduce the risks associated with vandalism and theft of company assets. Support the company’s business continuity management plans for sub-departments area of responsibility.

TEAM MANAGEMENT

• Monitor and report on costs associated with staff such as overtime, allowances, leave and training, to ensure they meet requirements set out in policy as well as those directed to meet organizational objectives. Ensure that all human resources are appropriately managed in terms of performance and development including performance management and career development initiatives. Manage staff in sub-department to achieve the objectives in line with the operating plan and company strategy. Update and implement the shift rosters, to ensure 24X7 operations are fully staffed and maintained with competent individuals. Manage discipline, corporate governance, training and development, administration, appointments and staffing, performance management, career and succession planning.

FINANCIAL MANAGEMENT

• Assist with business cases for various Revenue generating projects. Manage the movement and capitalization of LTSA assets with in are of responsibility. Manage OPEX and CAPEX budgets within area of responsibility.1st line approval for OPEX and CAPEX technical motivations. Initiate the recovery of funds associated to 3rd party damages on the LTSA network 

Requirements

• MBA or management qualification (NQF-6): Desirable
• B-Degree/similar technical qualification or relevant technical experience in Operations: Essential
• ITIL V3 Foundation: Desirable
• Cisco or similar certification: Desirable
• 5-8 years ICT environment: Essential
• 5-8 years Telecommunications environment: Essential
• 5-8 years Technical experience and relevant technical certification: Essential
• 3-5 years Management experience (junior): Essential

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Role Description

OCCUPATIONAL HEALTH AND SAFETY Operational

Maintain and review LIT HS&E Management Systems

• Prepare and submit monthly HSE performance reports to the management team. Track and report on the implementation of corrective actions for non-conformances. Ensure all incidents and near-misses are reported and investigated within 24 hours. Ensure all relevant HSE documents and correspondence is systematically filed and according to the OHS & ENV Management System requirements. Ensure that all legal and functional appointment letters are properly signed and documented. Monitor and follow up on monthly reports, including SHE inspection checklists, and the status of first aiders and fire fighters.

CONTRACTOR MANAGEMENT

• Perform annual audits & vetting of all relevant contractors in accordance with the LITSA Contractor Specification and related Contractor Audit and Vetting procedures & templates, including monthly HSE audits on all active contractors and document findings. Ensure 100% compliance with the LITSA Contractor Specification and related procedures. Identify and report at least 95% of potential hazards during site inspections. Follow up on audit findings within 7 days to ensure corrective actions are implemented. Maintain an up-to-date audit score sheet and non-conformance register.

CLIENT HSE MANAGEMENT

• Prepare and compile comprehensive safety files for clients within 10 business days of requirement notification. Ensure 100% accuracy and completeness of safety files in accordance with client and regulatory requirements. Submit safety files to clients at least 5 business days before project commencement. Maintain a record of all submitted safety files and track client feedback. Achieve a client satisfaction rate of 95% or higher for safety file submissions.

ENVIRONMENTAL MANAGEMENT

• Develop and implement environmental management plans for all fibre related construction projects. Conduct monthly environmental audits to ensure compliance with environmental regulations. Ensure 100% compliance with waste management protocols, including proper disposal and recycling. Monitor and report on environmental incidents, ensuring corrective actions are taken within 7 days. Achieve a reduction in environmental impact by 10% annually through sustainable practices and initiatives.

TRAINING AND AWARENESS

• Develop and deliver quarterly HSE training sessions for all employees in respective region. Ensure 100% attendance and participation in mandatory HSE training programs. Conduct safety induction training for all new hires within their first week. Evaluate the effectiveness of training programs through feedback and assessments. Increase employee awareness of HSE practices through regular communication and workshops.

EMERGENCY PREPAREDNESS AND RESPONSE

• Support the HSE Manager with the development and maintenance of emergency response plans for all LITSA Offices. Conduct bi-annual emergency drills and evaluate response times and effectiveness. Ensure all emergency equipment is inspected and maintained regularly. Achieve a 100% readiness level for emergency situations through regular training and updates. Coordinate with LITSA Physical Security and the contracted Security Provider to ensure a swift and effective response to incidents.

WELLNESS

• Manage and promote Employee Assistance Programs to provide support for personal and work-related issues. Support with wellness training sessions and workshops on topics such as stress management, nutrition, and physical fitness. Maintain regular communication with employees about wellness programs, resources, and health tips through newsletters, emails, and other channels. Ensure that selected and suitably appointed employees are trained and prepared for health-related emergencies, including first aid and CPR training.

Requirements

• Diploma in Health & Safety Management or NEBOSH IGC (International General Certificate): Essential
• National certificate in Environmental Management: Desired
• Implementation/Internal Auditor ISO 45001 and ISO 14001 qualification: Essential
• Hazard Identification and Risk Assessment (HIRA): Essential 
• SAMTRAC:Essential 
• Fall Protection Planner qualification: Desired
• 5-7 years' experience in General Health, Safety and Environmental Officer: Essential
• 3-5 years' experience in Construction Health & Safety Officer experience: Essential
• 3-5 years' experience in Safety, Health, and Environmental Management System: Essential
• 3-5 years' experience in Telecommunications, Health, Safety and Environmental: Desired
• All Appointments are subject to the Labour Legislation in the respective country.