Openings at South African Airways (SAA)

Job Purpose    

• The Project Manager will oversee the project management function and manage project execution of IT projects. The role entails taking responsibility for the project execution and delivery of a portfolio of large-scale IT Projects. The incumbent will ensure delivery of projects in support of the IT and Business strategies and design a project level execution roadmap and reporting dashboard. The role entails management of service provider staff that perform project management functions as well as stakeholders involved with project execution.

Principal Accountabilities    

• Establish project governance, methodologies and practices
• Contribute towards strategy definition, strategy design and project delivery alignment
• Oversees IT Demand management by effectively aligning business needs with available resources to maximise value
• Plan, organise and manage project deliverables within specified timelines
• Manage projects and operational resources (Agile, Waterfall, Scrum, DevOps, Hybrid)
• Manage changes to project scope, schedule and budget
• Identify potential risks and develop risk management strategies
• Compile and manage internal and external project communication (project resources, SAA and 3rd parties)
• Integrate processes, people and technology to ensure alignment with project goals
• Facilitate communication and collaboration with project team members and stakeholders
• Communicate project status, updates, and issues to stakeholders
• Compile and present reports on project progress, milestones, risks and budgetary status to key stakeholders
• Manage project documentation and version control
• Utilises project computing and process management tools and software for successful execution of project management tasks
• Manage multiple defined projects simultaneously ensuring on time delivery within budget using set methodology
• Transform the project management function, by implementing innovative approaches, optimizing processes and leveraging technology
• Document project outcomes, successes, and areas for improvement

Qualifications & Experience    

• Bachelor's degree at NQF level 7 in Computer Science or Information Technology or a related field
• At least 3 - 5 years proven IT project management experience in a large organisation with multiple projects
• PMBOK and or Prince certification

Knowledge and Skills    

• Excellent communication skills (verbal and written)
• People Management
• Excellent analytical and problem-solving skills
• An understanding and appreciation of the technology and applications development lifecycle
• Project life-cycle
• Project Management
• Business acumen
• Strong understanding of IT principles
• Stakeholder Management
• Influencing skills

Attributes    

• Stakeholder relationships
• Ethics and integrity
• Collaboration
• Teamworker
• Emotional intelligence
• Customer centric
• Facilitates change and innovation
• Flexibility and adaptability

Deadline:16th March,2026

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Job Purpose    

• The IT Asset Specialist is responsible to manage all ICT assets (hardware, software and digital resources) throughout their lifecycle to ensure assets are used effectively, ensuring alignment with governance and compliance as well as best practice including ITIL V4 principles and organizational policies. This role is pivotal in ensuring that the assets are tracked, optimised, compliant and cost effective.

Principal Accountabilities    

• Contribute to the design of the Information Technology Division Strategy and ensure strategies are implemented and integrated within areas of responsibility
• Optimise cost through monitoring usage to prevent waste and reduce unnecessary expenses
• Participate in IT strategy planning activities to provide insights for smarter purchasing and renewal decisions
• Work with Finance and Procurement to align asset management with organisational goals
• Provide visibility into asset status for better planning and budgeting
• Track IT assets from procurement to disposal
• Ensure assets are properly deployed, maintained and retired at the right time
• Establish and enforce asset management policies
• Ensure compliance with software licensing agreements to avoid legal or financial risks
• Maintain a centralised and accurate inventory of all IT assets (hardware, software and licences)
• Share metrics and reports with leadership
• Liaise with the SAA Assets Management and Supply Chain functions to ensure ICT assets are managed according to organisational policies
• Coordinate ICT assets verification processes
• Monitor and record movement of all ICT assets
• Manage the asset audit processes
• Keep record and track all software license keys, images, license, warranty, configs and all asset related controls
• Manage and coordinate asset warranties and guarantees
• Ownership of end to end asset risks
• Collaborate with technical teams for asset transfer and maintenance
• Collaborate with departments and educate on responsible use and care of assets
• Actively supports and adheres to people processes and plans to deliver on divisional objectives
• Provides support to team members to maximise productivity and development
• Motivates others and stays abreast of IT developments
• Implements asset initiatives with the vision and strategic direction of the Airline

Qualifications & Experience    

• Grade 12 or equivalent at NQF level 4
• ITIL® 4 Specialist: IT Asset Management
• A Degree in IT at NQF level 7 with at least 3 - 5 years' experience in assets management within the ICT environment
• Good understanding of ICT best practices, ability to provide management reports and good accurate records keeping

Knowledge and Skills    

• Knowledge of problem and change management functions and processes
• ICT best practices
• Ability to excel under pressure
• Decision making under pressure
• Analytical skills
• Interpersonal skills
• Good communication skills
• Project management

Attributes    

• Engages in crucial conversations
• Facilitates change and innovation
• Implements and aligns to vision
• Delivers value
• Values team diversity
• Role models’ behaviours and values
• Assertiveness
• Team player
• Self-motivation
• Customer-centric

Deadline:16th March,2026

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Job Purpose    

• The Operations Management Specialist role is responsible for ownership and execution of critical incident management, problem management, change management, and control processes across the SAA group, ensuring alignment with ITIL V4 principles and organizational policies. This role is pivotal in maintaining service stability, minimizing risk, and driving continuous improvement in IT infrastructure operations.

Principal Accountabilities    

• Ensure the efficient and effective management of change and problem management processes to improve cost control, system performance, and end user satisfaction
• Implement robust processes for change and problem management that consistently deliver customer value and minimize service disruptions
• Drive a customer-centric approach in all change, problem and incident management activities, ensuring that user needs and feedback inform process improvements
• Ensure that governance, risk management, and compliance policies are embedded in all change and problem management processes, supporting organizational resilience and regulatory adherence
• Provide regular, timely reporting on change and problem management activities, outcomes, and trends to key stakeholders for informed decision-making
• Lead and drive continuous improvement initiatives within change and problem management, leveraging lessons learned and industry best practices to optimize service delivery
• Monitor service performance and ensure that all changes and problem resolutions meet established SLAs and quality standards
• Collaborate closely with team members to prioritize change requests and problem investigations, ensuring effective allocation of resources and timely resolution
• Oversee and control changes to the airline’s desktop environment and supporting services, ensuring that all modifications are strategically aligned and operationally sound
• Implements change initiatives with the vision and strategic direction of the Airline
• Oversee and enforce the Change Management process to ensure controlled and risk-assessed implementation of changes
• Chair Change Advisory Board (CAB) meetings and maintain accurate change records, be the central coordinator pf CAB. Execute the referee and player between GRC and change management
• Lead the response and coordination for major incidents impacting business-critical systems
• Establish escalation protocols and ensure timely communication to stakeholders
• Conduct post-incident reviews and implement lessons learned
• Central coordinator of critical incidents
• Identify and analyse recurring issues to determine root causes
• Maintain a Known Error Database and drive permanent fixes to reduce incident volume
• Collaborate with technical teams to implement preventive measures
• Central coordinator of problem management and resolution
• Coordinate with GRC, Information security and other streams for activities to Develop, maintain, and test DR plans in alignment with business continuity objectives
• Coordinate and assist GRC as well as information security DR exercises and ensure readiness for critical system recovery
• Provide risk assessments and mitigation strategies for operational resilience
• Produce regular reports on change success rates, incident trends, and problem resolution metrics
• Ensure adherence to governance, risk and compliance as well as best practise
• Recommend process improvements and automation opportunities
• Assist ICT resources to control and coordinate necessary vendors reports like Security/SOC, B/C and others

Qualifications & Experience    

• Grade 12 or equivalent at NQF level 4
• A Bachelor degree in IT or Computer Science at NQF level 7
• V4 Foundation Certificate in IT Service Management
• ITIL® Intermediate: Service Transition Certificate
• ITIL® Intermediate: Service Operations
• Excellent understanding of IT infrastructure and operations
• 3 – 5  years IT Operations and Service Transition experience
• Good fundamental knowledge of problem and change management functions and processes

Knowledge and Skills    

• Knowledge of problem and change management functions and processes
• Application of ITIL principles
• Knowledge of all IT Services
• Knowledge of Airline’s business procedures and processes
• Contract negotiations and management
• Service delivery
• Knowledge of ITSM principles
• ITIL Service, problem, incident, configuration management
• License management, policy and governance
• Decision making under pressure
• Analytical skills
• Good communication skills
• Project management

Attributes    

• Engages in crucial conversations
• Facilitates change and innovation
• Implements and aligns to vision
• Delivers value
• Values team diversity
• Role models’ behaviours and values
• Assertiveness
• Team player
• Self-motivation
• Customer-centric

Deadline:16th March,2026

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Job Purpose    

• The role is responsible for analysing and optimising the airline’s route network, codeshare agreements, and interline partnerships to maximise revenue and profitability. This role involves conducting in-depth market research, financial modelling, and performance analysis to drive strategic decision-making and operational efficiency. The incumbent will be the custodian of the reporting ecosystem and processes supporting the effective management of the airline route network and codeshare partnership.

Principal Accountabilities    

• Route Profitability: Conduct regular profitability analysis of the route network and airline partnerships to identify cost inefficiencies and revenue gaps and provide actionable recommendations to enhance business performance
• Forecasting and Advisory: Lead in-depth analysis during route and codeshare development, focusing on connectivity, route contribution and strategic alignment to support network expansion and profitability goals
• Reporting: Continuously evaluate and enhance profitability reporting frameworks for the route network and partnerships to maximise revenue generation and profitability
• Reporting Tools: Develop and implement advanced revenue and profitability reporting tools for the network and airline partnerships to enable data driven decision making
• Operating Costs: Conduct detailed operating cost analysis to identify the behaviour of key cost drivers and uncover opportunities for profit improvement, and the development of effective cost monitoring practices
• Collaboration: Work closely with Finance and Data Analytics teams to refine and optimise business processes related to route network and airline partnerships profitability
• Collaboration: Work in partnership with Network Planning and Alliances to identify and implement optimisation opportunities that enhance the efficiency and profitability of the airline
• Financial Modelling: Conduct scenario analysis and financial modelling to evaluate impact of new route, codeshares and schedule changes on the bottom line of the airline
• Performance Benchmarking: Establish performance benchmarks for route profitability and partnership effectiveness, regularly assessing performance against these standards
• Stakeholder Communication: Prepare and present insights, reports, and recommendations to senior management and other stakeholders, ensuring alignment on profitability strategies and initiatives
• Review the effectiveness of commercial strategies and recommend best practice options for improvement
• Lives and role models the Airline’s Values

Qualifications & Experience    

• Bachelor’s degree in Accounting, Financial Management or related field at NQF level 7
• At least 3 – 5 years’ experience in driving profitability and cost analysis
• Experience in delivering analysis to a high standard and working to deadlines in a fast paced, dynamic environment

Knowledge and Skills    

• Knowledge of Financial Modelling and Forecasting
• Knowledge of Variance Analysis
• Cost Management
• Data Analytics Tools
• Excellent communication skills
• Advanced Microsoft Excel
• Report writing skills
• Presentation skills
• Problem solving
• Analytical
• Decision making

Attributes    

• Curiosity and innovative
• Critical thinking
• Attention to detail
• Collaboration
• Flexibility and adaptability
• Drives results
• Deadline driven
• Organisational awareness
• Ethics and integrity
• Resilience
• Strategic vision

Deadline:17th March,2026