Opportunities at Meltwater

Advantageous Experience And Skills That We Look For

• Tertiary education exposure to analytical methods.
• 1-4 years work experience in a role that requires regular analytical work.
• Strong Mathematical skills.
• Strong/advanced Excel skills.
• Strong analytical aptitude, with proven creative and critical thinking skills.
• Team player mentality with excellent organizational and prioritization skills.
• Mindset - Independence, creativity, curiosity, humility, empathy and unyielding ownership.
• Strong communication skills, both written and verbal.
• High attention to detail.
• Customer Experience (CX) knowledge/experience.
• Project management experience.
• An understanding of PR and Marketing roles, responsibilities and KPIs.

The Media Analyst will support our Europe, Middle East and Africa (EMEA) Enterprise Client Success teams from our Cape Town office. This person should be enthusiastic, analytical, hard working, and self-motivated.

The Media Analyst will collect and evaluate information available publicly using Meltwater’s proprietary software technology. Using this information, the Media Analyst will collate key insights which inform our B2B clients’ decision-making across a range of industries including government, education, retail, banking and other. This individual should be clued up on current events, have a strong understanding of online, traditional and social media, be a team player, and be excited to learn about a variety of industries.

Responsibilities - What You'll Do

• Translate customer’s requirements into reporting deliverables.
• Assist with dashboard and report generation.
• Help with query building/checking and the creation of report templates.
• Track deadlines and deliverables to ensure timely delivery of client reports.
• Write contextual and qualitative analysis based on KPIs.
• Ensure the quality of reports delivered to customers .
• Proofread/edit the reports.
• Check numbers & report findings.
• Ensure the overall formatting and visual consistency of the reports.
• Respond to customer inquiries & questions about delivered reports.
• Work on training and other initiatives to improve the team’s product knowledge and efficiency and to support our Sales organization as needed.

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Prerequisites

• Must be able to read, write and speak fluently at business-level in French, as well as having good communication skills in English.
• Work Permit/Visa - An existing valid Visa to work within South Africa is preferred, but not compulsory.
• Kindly note that, due to long visa processes and recurring DHA Paris Office issues, we will not be able to consider applicants based in France.

Also Required

• University degree (any discipline)
• Exceptional communication & writing skills
• Full computer literacy (MS Office)

STRICT PREREQUISITES - Please Read Carefully

• NB - A genuine interest in and aptitude for analytical work, and corresponding desire to build a long-term career in analytics, specifically.
• Must be able to read, write and speak fluently at a business-level in French - we will only consider candidates with exceptional spelling and grammar skills.
• University degree (any discipline).
• Full computer literacy (MS Office - Excel and PowerPoint).

Advantageous Experience And Skills That We Look For

• Tertiary education exposure to analytical methods.
• 1-4 years work experience in a role that requires regular analytical work.
• Strong Mathematical skills.
• Strong/advanced Excel skills.
• Strong analytical aptitude, with proven creative and critical thinking skills.
• Team player mentality with excellent organizational and prioritization skills.
• Mindset - Independence, creativity, curiosity, humility, empathy and unyielding ownership.
• Strong communication skills, both written and verbal.
• High attention to detail.
• Customer Experience (CX) knowledge/experience.
• Project management experience.
• An understanding of PR and Marketing roles, responsibilities and KPIs.

What To Expect As a Media Analyst
The Media Analyst will support our Europe, Middle East and Africa (EMEA) Enterprise Client Success teams from our Cape Town office. This person should be enthusiastic, analytical, hard working, and self-motivated.

The Media Analyst will collect and evaluate information available publicly using Meltwater’s proprietary software technology. Using this information, the Media Analyst will collate key insights which inform our B2B clients’ decision-making across a range of industries including government, education, retail, banking and other. This individual should be clued up on current events, have a strong understanding of online, traditional and social media, be a team player, and be excited to learn about a variety of industries.

Responsibilities - What You'll Do

• Translate customer’s requirements into reporting deliverables.
• Assist with dashboard and report generation.
• Help with query building/checking and the creation of report templates.
• Track deadlines and deliverables to ensure timely delivery of client reports.
• Write contextual and qualitative analysis based on KPIs.
• Ensure the quality of reports delivered to customers .
• Proofread/edit the reports.
• Check numbers & report findings.
• Ensure the overall formatting and visual consistency of the reports.
• Respond to customer inquiries & questions about delivered reports.
• Work on training and other initiatives to improve the team’s product knowledge and efficiency and to support our Sales organization as needed.