Jobs at Nedbank

Job Purpose

• To provide quality and accurate business administrative support services to internal and external stakeholders enabling Nedbank to achieve its business goals.

Job Responsibilities

• Action stakeholder requests by capturing and processing the administration request on the relevant system.
• Action vendor invoice payments by capturing and processing the data on the relevant system.
• Perform reconciliations from Supplier invoice and general leadger accounts by comapring with the supporting documents and Management Information Systems (MIS).
• Contribute to revenue increase by driving the submitted sales to completion.
• Compile a catalogue of services by allocating costs per product.
• Ensure recovery of costs for services rendered by maintaining and monitoring the transfer pricing system.
• Ensure delivery of value for services rendered by utilising product MIS as input into vendor engagement meetings for the purpose of driving down costs.
• Monitor departmental financial performance by analysing actual to budget variances.
• Contribute to efficient budget compilation by applying statistical growth information to financial expenditure requirements.             
• Minimise financial and reputational risk by ensuring accuracy of processing activities.
• Minimise operational costs by avoiding unnecessary expenditure.
• Provide feedback to internal and external stakeholders by generating and making available relevant reports and MIS.
• Meet and exceed internal and external client needs by timeously responding to queries and actioning the request within the Service Level Agreement (SLA)
• Ensure to follow through relevant tasks by monitoring and verifying the process flow till completion.
• Ensure to verify and authenticate reports, data and transactions by physically extracting, generating and checking reports from the system.
• Verify client information on systems in accordance with Nedbank policies and FICA rules.
• Prepare trustee meeting packs and month end packs for management .
• Maintain and update the administration files and legal documents by saving electronic files on server or physical secure repository.
• Escalate anomalies where cases or call records not found or if there a  mismatch of accounts are not logged by emailing Team Manager.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
• People Specification

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Diploma: Financial Management / Diploma in Business Administration

Minimum Experience Level

• Minimum 2 years administration experience - preferably Customer Due Diligence experience (CDD). 

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking knowledge
• Banking procedures
• Business terms and definitions
• Data analysis
• Relevant regulatory knowledge
• Business writing skills
• Product Knowledge
• Relevant system knowledge
• Governance, risk and controls

Behavioural Competencies

• Communication
• Collaborating
• Customer Focus
• Initiating Action
• Work Standards
• Managing Work

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Job Purpose

To work with closely with operations and technology teams to identify areas where processes and performance can be developed, automated, eliminated or improved

Job Responsibilities

• Address client requirements and operationalise implementation plan.
• Ensure the appropriate actions are taken where required by monitoring progress of the implementation plan.
• Ensure a client service culture through various by delivering world class service
• Identify areas of resource inefficiencies and promote optimisation through multi-skilling and addressing capacity gaps.
• Reduce cost and improve work processes and productivity.
• Address business needs by translating business requirements into Learning and Development requirements and by developing implementation plan/s.
• Ensure timelines are met as agreed with stakeholders.
• Provide agreed information, resources, professional advice and strategic contribution by analysing requirements and delivering Change solutions (inclusive of Learning and Development solutions)  in the most cost effective manner, within agreed timeline and meeting financial and business objectives
• Ensure the development solution address requirements and ensure delivery within agreed timelines by contracting and negotiating with stakeholders/vendor/s, addressing any deviations.
• Create networks for building collaborative relationships.
• Optimise efficiency and embed the correct values by ensuring that team understand and support Nedbank' s vision, values and strategy.
• Achieve continuous improvement goals and create an environment whereby self, managers and team are encouraged to challenge the status quo by initiating constructive debates about work practices and areas for improvement.
• Independently participate in As Is and To Be discovery, analysis and design using relevant analysis techniques
• Understanding of process and workflow streamlining, problem resolution, change management, rules capture and rules coding
• Contribute to value chain analysis (cross functional process mapping) and linking business strategy to process architecture
• Understand and utilise facilitation capabilities to plan and manage the stakeholder transformation
• Ability to work with the technology and operations teams to determine the best approach for the technical support side of a solution
• Able to apply Nedbank process methods and practices on process initiatives
• Understand the required risk controls within the risk appetite within their customer domain
• Ensure synergies are enhanced through better group collaboration
• Support the operationalisation of products and services needed, minimising organisational complexity and cost to serve through constant control and benchmarking.
• Stay abreast of current rules and regulations and contribute to the crafting of procedures; standards; processes.
• Ensure a gold-standard client experience by managing the execution obligations within the product portfolio.
• Minimise financial and reputational risk by ensuring accuracy of processing activities.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Bacher of Commerce in Finance, Accounting or Economics

Minimum Experience Level

• 5-8 years + experience in  Financial Services focused on Middle Office, Support, Client Operations

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Job Purpose

• Platforms and Ecosystems represent the next frontier in banking and financial services. This requires a shift in traditional ways of thinking around banking products and services with emerging business models like Banking as a Service (BaaS) and Embedded Finance gaining momentum globally. This role aims to support the emerging innovation and greater solution innovation team with the development of new propositions related to APIs in the context of BaaS and Embedded Finance.

Job Responsibilities

• Identify Embedded Finance and API opportunities through Client Workshops, needs analysis and market research.
• Assess market size and room for scale of all opportunities (including analysis of existing competing and adjacent solutions, risks involved)
• Validate product/market fit (i.e., solution is scalable) and confirm that clients and Nedbank can create value from the solution
• Development of business models, business cases and pitch books by compiling all relevant information; come up with findings, performing financial analysis and developing a proposal with appropriate recommendations and alternatives.
• Navigating complexity through a large organisation with different departments that have different perspectives on a thought or idea.
• Ongoing participation in in forums established through industry bodies and regulators (BASA, PASA, SARB, FSCA etc)
• Staying abreast of key trends shaping Open Finance, Open Data, Embedded Finance and Banking as a Service and working with key partners to bring unique value propositions to Nedbank.
• Provide strategic advice and share knowledge on best practices and potential solutions to influence the shaping of the greater SI and RBB strategy.
• Develop strategic, credible, trusted relationships with internal stakeholders by working with relevant divisions (Segment, CVM, Channel, Rest of SI, GT, CIB) to agree high priority initiatives, position solutions / value creation models and drive implementation.
• Ensure effective communication and relationship networks by working in a cross functional matrix structure across segment and SI.
• Identify and validate relevant metrics that ensure the operational solution delivers expected value and performance
• Manage risk and compliance requirements by taking ownership and esuring that all risk and compliance issues (e.g., POPIA, Deposit Taking, AML etc) are adhered to.

Preferred Qualification

• B-related degree in Engineering, Commerce, Strategy, or Innovation related field
• MBA, Masters would be an advantage

Minimum Experience Level

• 5-10 years’ experience in the Banking / FinTech space within a Product, Innovation or Strategy related role with specific focus on the role of APIs in banking.

Behavioural Competencies

• Aligning Performance for Success
• Building Partnerships
• Decision Making
• Broadening Business Value
• Building partnerships
• Guiding Sales Opportunities

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Job Purpose

• To develop and maintain best practice models and assessment strategies in line with regulations (where applicable) in order to facilitate world class risk management and/or attainment of strategic objectives.

Job Responsibilities

• Build and formally present reports by monitoring business performance within the set risk appetite and through analysis.
• Report to; monitor and advise operational areas to manage trends through analysis for ad-hoc requirements.
• Manage client expectations by liaising with stakeholders through the model build process as well as the systems and strategy development process.
• Increase efficiencies through programming and automating processes.
• Enhance business efficiencies and ensure compliance through formal communications and interacting with external bodies.
• Challenge model builds from around the cluster through peer review participation and ensuring best practice.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Research and make recommendations for corporate citizenship initiatives in area of influence
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
• Seek opportunities to improve business processes; models and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Contribute to the development of differentiated; superior solutions (solution engineering) that meet stakeholder and business requirements through analysis; business requirements gathering and designs validation.
• Ensure product and/or solution design is congruent with the required business specifications through meeting stakeholder requirements timeously.
• Contribute to the development of differentiated; superior solutions (solution engineering) that meet stakeholder and business requirements through analysis; business requirements gathering and designs validation.
• Ensure product and/or solution design is congruent with the required business specifications through meeting stakeholder requirements timeously.
• Ensure continuity and record keeping through formal sign-off at forums and by creating documentation.
• Ensure data accuracy through data and front-end analysis; pre and post testing of system/strategy changes.
• Ensure business process consistency through formal communication; updating and maintaining policies.
• Ensure accuracy and feasibility through impact analysis for newly developed products.
• Review reporting and ensure accuracy through analysis and providing feedback.Providing advice to key operational areas ensuring optimal resource allocation and desired results through analysis and communication.
• Manage access and change control and ensure compliance by creating change logs and restricting/providing access.
• Take corrective action where risk is identified in any processes; models or reporting; through analysis and formal communication.
• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Enable skilling and required corrective action to take place by sharing knowledge and industry trends with team and stakeholders during formal and informal interaction

Minimum Experience Level

• 3-5 Years Experience in Credit Risk Analytics
• SQL, Python, Power BI

Preferred Qualification

• Degree in a Quantitative field, Commerce, Maths, Stats, Actuarial Science, Engineering
• Please upload copy of Transcripts

Technical / Professional Knowledge

• Industry trends
• Microsoft Office
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Risk management process and frameworks
• Business writing skills
• Microsoft Excel
• Business Acumen
• Quantitative Skills