Specialist Change & Operationalisation at Nedbank

Job Purpose

To work with closely with operations and technology teams to identify areas where processes and performance can be developed, automated, eliminated or improved

Job Responsibilities

• Address client requirements and operationalise implementation plan.
• Ensure the appropriate actions are taken where required by monitoring progress of the implementation plan.
• Ensure a client service culture through various by delivering world class service
• Identify areas of resource inefficiencies and promote optimisation through multi-skilling and addressing capacity gaps.
• Reduce cost and improve work processes and productivity.
• Address business needs by translating business requirements into Learning and Development requirements and by developing implementation plan/s.
• Ensure timelines are met as agreed with stakeholders.
• Provide agreed information, resources, professional advice and strategic contribution by analysing requirements and delivering Change solutions (inclusive of Learning and Development solutions)  in the most cost effective manner, within agreed timeline and meeting financial and business objectives
• Ensure the development solution address requirements and ensure delivery within agreed timelines by contracting and negotiating with stakeholders/vendor/s, addressing any deviations.
• Create networks for building collaborative relationships.
• Optimise efficiency and embed the correct values by ensuring that team understand and support Nedbank' s vision, values and strategy.
• Achieve continuous improvement goals and create an environment whereby self, managers and team are encouraged to challenge the status quo by initiating constructive debates about work practices and areas for improvement.
• Independently participate in As Is and To Be discovery, analysis and design using relevant analysis techniques
• Understanding of process and workflow streamlining, problem resolution, change management, rules capture and rules coding
• Contribute to value chain analysis (cross functional process mapping) and linking business strategy to process architecture
• Understand and utilise facilitation capabilities to plan and manage the stakeholder transformation
• Ability to work with the technology and operations teams to determine the best approach for the technical support side of a solution
• Able to apply Nedbank process methods and practices on process initiatives
• Understand the required risk controls within the risk appetite within their customer domain
• Ensure synergies are enhanced through better group collaboration
• Support the operationalisation of products and services needed, minimising organisational complexity and cost to serve through constant control and benchmarking.
• Stay abreast of current rules and regulations and contribute to the crafting of procedures; standards; processes.
• Ensure a gold-standard client experience by managing the execution obligations within the product portfolio.
• Minimise financial and reputational risk by ensuring accuracy of processing activities.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Bacher of Commerce in Finance, Accounting or Economics

Minimum Experience Level

• 5-8 years + experience in  Financial Services focused on Middle Office, Support, Client Operations