Job Opportunities at Discovery Limited

Key Purpose

• Management of business transformation programmes,  as per defined methodology to ensure that the Programme goals and objectives are achieved within the overall scope, that overall delivery takes place within time and  budget and ensure that value is provided to the Health PMO to meets its objectives
• Key member of the PMO Management team that actively drives strategy definition and implementation, including measurement of projects and monthly\bi-annual reporting on all project deliverables in the department. 
• Mentoring and coaching of PMO staff with the view to grow and development the team. May include direct line management responsibilities.

Areas of responsibility may include but not limited to

• Responsible for successful implementation of programme, against business objective
• Ensure appropriate resource allocation on the programme
• Management of programme risks, quality
• Management of interdependencies between projects
• Reporting and management of issues
• Programme budget, dependency mapping
• Programme Benefit Management
• Leadership & stakeholder engagement
• Programme closure & learnings
• Adhere and improve on prescribed standards, template,  tools & code of conduct. 

Leadership & Line Management role in the PMO, including :

• Manage a team of project managers on the Programme
• Line Management responsibilities of PMO staff
• Mentor & guide the programme team and PMO colleagues where required
• Participate in PMO Peer Reviews
• Define & contribute to PMO Strategy & Objectives

Personal Attributes and Skills

• Ability to lead and manage virtual teams of internal and external resources
• Strategic Thinking. Ability to see the big picture and add strategic value
• Leadership Skills
• Problem Solving
• Client focus
• Drive for action
• Assertiveness
• Negotiation skills
• Conflict Management
• Risk Management skills
• Recognised by peers for their contribution to their projects and to the PMO
• Evangelist of the Programme and Project Management Discipline
• Ability to lead and manage virtual teams of internal or external resources
• Good interpersonal and communication skills.
• Mentor and motivator.
•  Excellent facilitation and presentation skills.

Education and Experience

• At least 10 years’ experience managing complex projects in a systems development environment
• Essential : Project Management qualification or Business degree with PM Topic
• Enhanced: PMI accreditation
• Beneficial : Programme or Project Management specific qualification (NQF, Level 7)

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Key Purpose

• To provide indicative underwriting decisions telephonically and via e-mail.

Areas of responsibility may include but not limited to:

The successful applicant will be responsible for but not limited to the following job functions:

• Assess and decide on validity of claims submitted.
• Ensure correct risk rating is applied based on the information provided on the telephone call or via email
• Consult necessary guidelines to ensure correct risk rating is applied to potential new business
• Liaise with clients regarding risk applied or policies that are deferred / declined
• Attending to underwriting queries and escalated enquiries from brokers, Account Managers, Franchise Directors which would mostly be telephonic but may be written and emailed.
• Dealing with underwriting queries and escalated queries from brokers, Account Managers, Franchise Directors to resolution.
• Administration duties relating to underwriting

Personal Attributes and Skills

• Strong Relationships Skills.
• Deciding and initiating action
• Working with People
• Able to work unsupervised and to take initiative
• Adhering to Principles and Values
• Presenting and Communicating Information (verbal & written)
• Conflict handling
• Analytical skills
• Learning and Researching
• Delivering Results and Meeting Customer Expectations
• Following Instructions and Procedures
• Adapting and Responding to Change
• Coping with extreme pressure and setbacks
• Microsoft Office

Education and Experience:

Education

• Matric / Grade 12 is essential.
• 1-year experience as an Inbound Service Consultant within a Life Insurance environment
• 1 to 2 years working experience as an underwriter (Essential)
• 1-year Nursing / medical experience (advantageous)

Knowledge:

• Medical background
• VitalityLife product knowledge (basic)
• Underwriting procedures & guidelines (including medical, financial and vocational)

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Key Purpose

• Implement an overall risk management process for a portfolio of Distribution Channels within the Discovery Group in accordance with a defined risk governance structure. The risk administrator will report to the Risk Manager.

Areas of responsibility may include but not limited to

• Facilitate the identification, quantification, management and monitoring of the business unit’s risks across all risk classes.
• Facilitate risk and control assessments to help the business unit identify risks and assess the effectiveness of their controls.
• Work very closely with the Risk team to deliver on risk management requirements
• Map out the business units’ processes and associated controls, identifying any control and process weaknesses.
• Monitor and assess compliance with risk policies and procedures as required
• Perform risk investigations as directed by the manager
• Identify relationships and dependencies between risks.
• Interact with the business units to identify practical solutions to mitigate risk and address control and process weaknesses.
• Effectively challenge the business units risk assessments.
• Monitor and report on risk incidents and perform investigations where required.
• Establish, monitor and report key risk indicators.
• Assist the business to develop risk appetite and tolerances
• Oversee project risk management of projects within the business units.
• Work closely with Group Risk Management, and other assurance providers to ensure alignment of risk activities and sharing of knowledge
• Provide subject matter expertise on risk management issues and trends.
• Administer risk meetings and Risk EXCOs.
• Take minutes
• Facilitate the flow of risk information from business into Group Risk Management.
• Prepare presentations
• Draft reports
• Prepare risk reports.
• Assess the business unit’s strategic objectives to identify risks to meeting these objectives.
• Promote a positive risk management culture.
• Manage, maintain and follow up on all risk registers.
• Follow up on all open action plans
• Assist with the Implementation of the ERM framework, processes and standards in the business
• Assist the Risk manager to review any outputs as required as well as to undertake any other work as required by the manager from time to time
• Participate in all activities as directed by the manager
• Fully utilise the Risk Management system
• Ensure that risk profiles are always up to date in the system
• Fully comply with and implement all policies, methodologies, processes, guidelines and templates in entirety as issued/required by Group Risk Management in the performance of risk activities.

Competencies

• Effective negotiation and influencing skills.
• Must be able to build relationships.
• Must be a strong communicator with excellent writing skills.
• Must be able to critically evaluate business information.
• Strong presentation and facilitation skills.
• Strong organisation skills.
• Strong quality skills
• Strong report writing skills
• Must be able to work autonomously and within a team.
• Professionally minded, constructive, business and goal orientated.
• Must be quality driven
• Resilient, calm, objective, capable of working effectively under pressure or in conflict situations.
• Adaptability; maintains effectiveness when experiencing major changes in personal work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements or cultures.

Education and Experience

• Advantageous: BCom (Risk Management), BCom (Audit), or other suitable qualification
• +5 years in risk management or audit.
• Experience working with management.
• Must have a strong knowledge of operations
• Must have knowledge on strategic, business, regulatory and operational risks.