Jobs at DataProphet

Key Objectives:

• To manage all aspects of existing clients subscribed to DataProphet products,  providing support and assisting the client in their use of the product and the journey to unlock ever increasing customer value from the product suite, and expand the footprint of DataProphet within the customer organization.
• To plan, coordinate and execute product or model maintenance, project change requests or any other ongoing technical or commercial support, and to identify and secure expansion projects through critical analysis and engagement with the technical aspects of the project, but also to actively pursue a wider audience within the customer management structure and be the voice of DataProphet front and center in the client’s pursuit of a competitive edge.
• The role will also manage and coordinate the various Value Added Reseller partners to ensure internal support and planning, and to assist them where required to sell our product suite into qualified target accounts.
• The role reports to the DataProphet Project Manager.

Interactions with the Project Management & Technical team:

• Identify and develop new expansion opportunities within existing customer environments, and develop these opportunities into feasible proposals.
• Identify and develop customer evolution roadmaps for existing product installations in collaboration with customer technical and commercial teams.
• Working under the Project Management Office, build the customer roadmaps and expansion projects  into specifically planned, timed, and resourced packages to be executed by DataProphet.
• Work closely with the Project and Engineering leads to help plan the overall DataProphet technical department workloads and critical milestones.
• Work closely with the Customer Success Engineer, and communicate and assist to resolve any issues that impact the serviceability of any of the installed products.
• Build relationships with key stakeholders within the customer management structure and act as a contact point for the customer.

Key interactions with the Commercial and Sales Team:

• Own and manage the routine invoicing and communicate effectively to the finance dept.
• Own and manage licence renewals and customer retention.
• Price, negotiate and manage change order requests, or contract changes.
• Monitor the nominal maintenance cost in collaboration with the project management office, and manage the feedback and outcome on the client side.
• Manage and support all aspects of the Value Added Resellers, and assist or coordinate as required with technical sales.

Requirements

• A graduate level university degree in a technical or business science discipline.
• Exceptional communication skills and the ability to build and nurture highly effective working relationships from factory floor to C-suite;
• Experience using Agile as well as PMBOK / PRINCE project management frameworks;
• Experience in contract and account management
• Experience working in industrial or manufacturing environments

Advantages:

• Experience working with software development teams
• Exposure to machine learning or artificial intelligence;
• International business experience.

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Qualifications:

• Msc/ BBusSci(Hon)/ BSc(Hon) in a related field: Engineering, Mathematics, Statistics, Computer Science, Actuarial Science, Astrophysics
• Ability to handle, interpret and analyse data efficiently and to to recognise and allocate the appropriate data science tools to a given problem
• Fluency in Python (Knowledge of machine learning libraries is critical, e.g.: sklearn)
• A full understanding of how ANN's, CNN's, RNN's, autoencoders, and variational autoencoders work
• A solid understanding of fundamental data science concepts (familiarity with linear and logistic regression, SVM's, dimensionality reduction (principal component analysis/T-SNE/U-MAP), decision trees (and how they work), gradient boosting, ensemble models, clustering algorithms, etc
• Familiarity with implementing the above architectures with deep learning frameworks like Keras and TensorFlow (GitHub should have everything you need). 
• Database management software e.g.: SQL

NOTE: CV's to be submitted in PDF format please

About the Team:

We are a diverse and ambitious team who are passionate about what we do and aligned in our vision to create inspiring change in the world around us. We spend our days solving challenging technical problems on the cutting edge of AI and Data Science.

We work together in our beautiful office located in Green Point, Cape Town. It is a professional but supportive and fun environment created to provide a space for everyone to bring their best selves to work every day.  

The spirit of curiosity and continuous learning are in our DNA and we encourage everyone to approach all things in this manner so that we continue to grow and develop both as professionals and individuals.

Among us are gamers, yogi’s, series lovers, runners, climbers, gym bunnies and 1 x Iron Mike… ahem, Man. We are committed to supporting our team holistically and therefore; have showers to rinse off after lunch time activities, host games nights for ultimate inter-company show downs, host screenings of favorite series and provide healthy fruit and snacks to keep everyone fuelled up along the way. And don’t forget, a steady flow of delicious coffee!