Project & Account Manager at DataProphet

Key Objectives:

• To manage all aspects of existing clients subscribed to DataProphet products,  providing support and assisting the client in their use of the product and the journey to unlock ever increasing customer value from the product suite, and expand the footprint of DataProphet within the customer organization.
• To plan, coordinate and execute product or model maintenance, project change requests or any other ongoing technical or commercial support, and to identify and secure expansion projects through critical analysis and engagement with the technical aspects of the project, but also to actively pursue a wider audience within the customer management structure and be the voice of DataProphet front and center in the client’s pursuit of a competitive edge.
• The role will also manage and coordinate the various Value Added Reseller partners to ensure internal support and planning, and to assist them where required to sell our product suite into qualified target accounts.
• The role reports to the DataProphet Project Manager.

Interactions with the Project Management & Technical team:

• Identify and develop new expansion opportunities within existing customer environments, and develop these opportunities into feasible proposals.
• Identify and develop customer evolution roadmaps for existing product installations in collaboration with customer technical and commercial teams.
• Working under the Project Management Office, build the customer roadmaps and expansion projects  into specifically planned, timed, and resourced packages to be executed by DataProphet.
• Work closely with the Project and Engineering leads to help plan the overall DataProphet technical department workloads and critical milestones.
• Work closely with the Customer Success Engineer, and communicate and assist to resolve any issues that impact the serviceability of any of the installed products.
• Build relationships with key stakeholders within the customer management structure and act as a contact point for the customer.

Key interactions with the Commercial and Sales Team:

• Own and manage the routine invoicing and communicate effectively to the finance dept.
• Own and manage licence renewals and customer retention.
• Price, negotiate and manage change order requests, or contract changes.
• Monitor the nominal maintenance cost in collaboration with the project management office, and manage the feedback and outcome on the client side.
• Manage and support all aspects of the Value Added Resellers, and assist or coordinate as required with technical sales.

Requirements

• A graduate level university degree in a technical or business science discipline.
• Exceptional communication skills and the ability to build and nurture highly effective working relationships from factory floor to C-suite;
• Experience using Agile as well as PMBOK / PRINCE project management frameworks;
• Experience in contract and account management
• Experience working in industrial or manufacturing environments

Advantages:

• Experience working with software development teams
• Exposure to machine learning or artificial intelligence;
• International business experience.