Recent Job Openings at Discovery Limited

Job Purpose

The Cloud Engineer will optimize the company's VMware network as well as Cloud Services. The incumbent will deploy Virtual applications on prem & on cloud environments and providing VMware/Cloud services support. They should exhibit sound knowledge of VMware ESX, Cloud Services (Azure) and related technologies. An accomplished Cloud engineer will be someone whose expertise results in the successful integration of Virtual/Cloud products across multiple data canters.

Areas of responsibility may include but are not limited to:

• Determining business needs and evaluating existing network infrastructure and systems.
• Optimizing network hardware and software to enable VMware integration.
• Developing and deploying customized VMware solutions.
• Defining multiple virtual servers on a single host machine.
• Virtualizing Windows servers and connecting them to networks and clouds.
• Installing operating systems and service packs, as well as security patches and bug fixes.
• Troubleshooting and resolving VMware environment issues.
• Providing technical support and documenting VMware processes.
• Keeping informed of developments in VMware technologies and products.

Cloud Services

• Collaborating with engineering and development teams to evaluate and identify optimal cloud solutions.
• Modifying and improving existing systems.
• Educating teams on the implementation of new cloud technologies and initiatives.
• Designing, developing and deploying modular cloud-based systems.
• Developing and maintaining cloud solutions in accordance with best practices.
• Ensuring efficient functioning of data storage and processing functions in accordance with company security policies and best practices in cloud security.
• Identifying, analysing, and resolving infrastructure vulnerabilities and application deployment issues.
• Regularly reviewing existing systems and making recommendations for improvements.
• Interacting with clients, providing cloud support, and making recommendations based on client needs.

Technical Skills:

• Technical support strategies and approaches.
• Technical documentation creation and maintenance.
• Virtual Management systems.
• Incident Management and Problem Management procedures
• Change Management Procedures
• Troubleshooting and analytical skills.
• Excellent communication and collaboration skills.
• Proficiency in VMware associated programs and coding languages, such as Windows Server, MS IIS, SAN architecture, WebSphere, Citrix, Python, and C++.
• Extensive knowledge of the fundamentals of VMware ESX and related cloud technologies.
• Exceptional analytical and technical aptitude.
• Great organizational, time management, and problem-solving skills.

Education and Experience:

• Bachelor’s degree in computer science/Information Technology/ Computer Programming, or similar.
• VMWare Certified Professional (VCP) preferred.
• Azure, AWS, and GCP certifications preferred.
• At least 5 years’ experience as a VMware Administrator at enterprise level.
• At least 5 years of experience in the field of cloud computing.
• Experience with CI/CD systems.
• Experience with Sys-Ops.

Special Requirement

• Availability to resolve urgent VMware/Cloud environment problems outside of business hours.

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What you will do

Understand, analyse and optimize sales and distribution strategies across Discovery Health and Discovery Vitality using industry knowledge, analytical expertise and strategic insights.

Responsibilities will include:

• Perform analysis to inform distribution and new business strategies.
• Transform unstructured data into strategic insights to inform key business decisions; and
• Storyboard and communicate complex information in a coherent, succinct manner.

Market expertise:

• Detailed analysis, technical modelling and desktop research covering company performance, product utilisation, sales trends and competitor landscape to guide the business on future growth opportunities.

Sales and distribution leadership:

• Responsible for analysis which supports strategic insights, ideas, and assists in finding solutions to address sales and distribution priorities within Discovery Health.
• Contribute to research and development through a deep understanding of the competitor space and market dynamics.
• Responsible for the successful product positioning and the associated analytic support of Discovery Health and Discovery Vitality’s annual enhancements and product launches.

Broker Leadership:

• Engage with distribution channels and brokers as a key decision maker to complex problems faced by Discovery Health and Discovery Vitality.
• Position newly launched Health and Vitality products via nationwide webinars and roadshows to brokers.
• Develop strong relationships with brokers as the key voice on distribution sentiment and product delivery.

Thought leadership:

• Produce white papers and thought leadership (through analysis of both internal and external data along with desktop research) to elevate the Discovery Health and Discovery Vitality brands and to support product positioning for the Discovery Health and Discovery Vitality’s annual enhancements and product launches.

Competencies

• Self-starter with a strong drive for excellence
• Strategic thinker
• Exceptional analytical skills
• Strong communication skills
• Management and leadership skills is advantageous
• Competencies of storyboarding, presentation preparation and data visualisation is advantageous

Qualifications / Experience

• Qualified actuary/ actuarial analyst.
• Management consulting experience is advantageous.

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Job Purpose
The fraud risk analyst is responsible for implementing the current and proposed bank’s fraud controls including the monitoring of fraud rule management across the full Banks suite including card, digital, secured and unsecured lending. The candidate must be able to manage a range of projects in assessing and enhancing fraud prevention and detection. 

The successful candidate will be required to monitor and report on risk exposures, implement risk management policies and procedures, and make recommendation to senior management on fraud risk management practices. Overall, the fraud risk analysts will be required to minimise the impact of potential fraud and financial crime threats. 

Areas of responsibility may include but are not limited to

•  Ensures the appropriate systems, processes and controls are in place to deliver on the anti-fraud strategy.
•  Drives the awareness of financial crime control management to build an appropriate anti-fraud risk culture. 
•  Provides internal and external customers with the appropriate fraud protection, detection and investigation services, policies and controls and training. 
•  Provide regular reports to senior management and stakeholders on fraud risk exposure, mitigation measures, and emerging risks. 
•  Assesses and provide advisory to products, channels and processes from a financial crime/fraud control perspective.
•  Conduct investigation and root cause analysis for fraud rule management to support customer and Bank. 
•  Monitor tools to track and report on fraud risk metrics on a day to day basis. 
•  Ensures that fraudulent behaviour on customer accounts, through the various channels, are monitored, analysed and detected.
•  Defines and implements strategy to generate appropriate red flags to determine staff involvement.
•  Highlights breaches that could impose regulatory sanction. 
•  Provides independent assurance on the status of fraud risk management across all offering i.e. card, digital (EFT), secure and unsecured lending. 
•  Monitor industry trends and regulatory developments to ensure the Bank’s fraud risk management practices are in line with industry best practices and regulatory requirements. 

Education and Experience

•  3+ years’ experience in risk management
•  Minimum Bachelor degree in Commerce, Risk, Mathematical Science or Accounting
•   Expert knowledge gained from experience in Retail, Online and Digital Banking as well as financial crime
•  Sound knowledge of the retail banking industry across all product areas; card, digital, secured and unsecured lending 
•  Relevant experience in financial crime and fraud risk management and a sound understanding of financial crime and reputational risk factors posed by customers 
•  Knowledge and understanding of IT systems and controls
•  Supervisory experience will be advantageous
•  3+ years’ experience in a relevant field (e.g. in banking and fraud detection and prevention). Experience in Retail is highly advantageous

Technical Skills or Knowledge

•  A sound knowledge of the financial / retail banking industry.
•  Advanced computer literacy, especially of MS Excel 
•  Ability to identify fraud risk and to translate into practical business initiatives and prevention strategies
•  Detail conscious
•  Planning and problem solving 
•  Identify, analyse and address financial crime and fraud risks appropriately in order to move the business forward
•  Must be able to critically evaluate business information
•  Must be able to work autonomously and within a team 
•  Knowledge and understanding of IT systems and controls would be advantageous
•  Fraud rule writing or knowledge would be advantageous

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Key Purpose

The successful candidate will form part of the Vitality Actuarial team responsible for analytical analysis and modelling of the Vitality programme to answer key business questions, inform the business strategy, understand the exposure to key risks, and ensure that the business remains financially stable.

Areas of responsibility may include but not limited to:

• Develop actuarial or statistical models to aid in strategic business decision-making. 
• Prepare short-term and long-term financial projections used in setting the Vitality budgets, pricing new benefits, and calculating the Vitality embedded value.
• Monitor the emerging financial experience against budgets and stress testing the resilience of the Vitality business as part of the ORSA process.
• Model out the commercial implications of contracts in place with Vitality rewards partners, assisting executives with the optimization of existing contracts and the negotiation of new partnerships. 
• Identify and understand key business and data trends, assess the impact, and identify possible courses of action to mitigate or capitalize on these opportunities.
• Conduct ad-hoc investigations and analyses including quantifying the financial and business impact of strategic projects, working with executives to craft and implement key strategic projects.
• Extracting and analysing large datasets to yield rich insights and communicating the results to a wide variety of stakeholders including the Vitality SA Executive Committee.
• Compilation of reports and presentations for the Vitality Exco, Vitality Board, Actuarial Committee, Discovery Board and Group Exco.
• Develop and leverage key working relationships with various stakeholders across the business to support the aims of the organization.
• Mentor, support and train junior analysts.

Behavioural Skills & Competencies

The following competencies and behavioural indicators are relevant to the position:

• Strong analytical skills with the ability to collect, organize, analyse, and disseminate information simply and effectively. 
• Strong ability to work with, analyse and communicate findings from data (top-down verbal and written communication).
• A passion for delivering results with a sense of urgency for rapid action.
• Excellent time-management skills with the ability to prioritize deliverables and manage stakeholder expectations.
• Well-versed in the ability to disaggregate issues and problem-solving.
• A critical thinker who is curious and eager to know “why.”
• Creative and innovative.
• Comfortable adapting and responding to change and a fast-paced environment.
• Strong abilities in dealing with unstructured problems and complex environments.
• Excellent attention to detail.
• Good writing and reporting skills.
• Good people skills and situational awareness.
• Ability to cope with business pressures and setbacks.
• Ability to think with a commercial and growth mindset.
• Good sense of materiality with the ability to put things into perspective.

Qualification & Experience

• Bachelor of Science degree in Actuarial Science, Statistics or Data Science, with an Honours degree would be advantageous.
• Nearly or recently academically qualified actuaries
• 2 - 4 years’ worth of relevant work experience 
• Advanced proficiency in MS Word, MS Excel, MS PowerPoint and MS Outlook and SQL 
• Advanced experience in Actuarial Modelling, Problem Solving, Data Analysis 
• Ability to communicate technical complexity to a non-technical audience. 
• An interest in Behavioural Science and analysing large datasets.
• Desire to teach and grow more junior members.
• Keen to pursue a career outside of a traditional actuarial environment whilst applying actuarial and statistical principles in a non-traditional way.

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Key Purpose

To provide support to the assessing team with regards to financial assessments of Income Continuation and Disability Benefit claims. Ensuring that client’s benefits are paid correctly if/when the client is receiving income other than our disability benefits (aggregation), to protect the interest of the entity. Compilation of daily and monthly assessing/FSCA stats.

Areas of responsibility may include but not limited to

• Adherence to the service level agreement discipline for financial assessments in accordance to the policy contact.
• Support the Claims assessing team with interpretation of the financial information, business statement and calculating aggregation of earnings applicable to benefits to ensure correct and high-quality output.
• Demonstrate proficient service through formal communication to ensure adherence to communication standards.
• Prepare and report on the Claims Assessing productivity statistics daily and monthly to show trends within the area.
• Adhoc Quality Assurance to measure effective decision making.
• Verification of payment calculations on income continuation benefits. Identify financial discrepancies to prevent over insurance.

Personal Attributes and Skills

• Action Oriented
• Nimble Learning
• Instills Trust
• Plans and Aligns
• Communicates Effectively
• Customer focus
• Resilient
• Flexible
• Independent

Essential Technical Competencies

• Analytical Skills
• Effective communication skills
• Decision Making skills
• Proficiency MS Suite
• Understanding of Finance, Accounting and Tax practices

Qualifications & Experience

Essential:

• Matric (with Mathematics)
• Diploma/Bachelors degree in a financial field such as accountancy - BCom Accounting
• 1-2 years work experience in the financial services sector

Advantageous:

• Atleast 1 year experience in the Long-Term Insurance Sector

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Key Purpose:

• The incumbent’s role is to be the central clinical support within the Benefit Compliance Review (BCR) team including Council for Medical Schemes complaints and disputes, as well as the Ex Gratia team.

Key Purpose:

The successful applicant will be responsible for but not limited to the following job functions:

• Provides clinical support in preparing and presenting all disputes (rule 27) and compiling of responses to the Council for Medical Schemes, including vetting of letters in order to ensure quality of output and service delivery.
• Source all the relevant clinical evidence pertinent to each case and obtain input from relevant external experts proactively when required.
• Liaise with the treating doctor and other relevant medical providers.
• Develop sound working relationships with CCE, Risk and other relevant internal stakeholders and involve these areas in member specific decisions; use these inputs to inform and enhance processes and benefits.
• Provide clinical upskilling to all BCR colleagues on identified clinical topics.
• Assist Clinical and non-clinical staff with guidance and input where required.
• Provide feedback on Ex-Gratia Cases at the Clinical Governance Forum.
• Support the Legal Advisors with the Bi-weekly Dispute Committee meeting and to provide all relevant clinical information related to the case.
• Guide the Legal Advisors when preparing Heads of Argument for the Council of Medical Schemes
• Deal with complaint escalations by doing a thorough investigation of the case and providing recommendations to the Schemes by writing a formal response on behalf of  the Administrator.
• Present all Ex-Gratia cases and recommendations to the Executive Committee Review team on an ad-hoc basis or via email round robin in order to obtain a favourable outcome for the individual as well as the greater membership of the Scheme.
• Build and maintain effective working relationships with internal and external stakeholders such as the Council for Medical Schemes, DHMS as well as all in house schemes administered by Discovery Health, their Fund Managers and Principal Officers.
• Play an integral role in various internal steer committees such as Prescribed Minimum Benefits, Underwriting, Health Partners, and Forensics in order to make the necessary improvements and proactively avoid complaints or disputes.
• In conjunction with the CCE unit, develop guiding principles based on the rulings made by the Council for Medical Schemes and communicate these to all relevant stakeholders.
• Participate in business continuous improvement initiatives arising from Disputes and CoMS complaints e.g. at PMB forum.
• Attend In House Ex-Gratia committee meetings as required to provide relevant clinical input.

Education and Experience:

The following requirements are essential:

• Matric
• MBBCH
• Registered with the relevant professional body
• At least 2 years clinical experience, post community service
• 2-3 years of managed healthcare experience
• Proven track record of excellence in applying EBM appropriately to Clinically complex cases

The following requirements will be advantageous:

• Health Economics and or law related qualification and/or experience

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Key Purpose

The main purpose of this role is to enable the business to have a high degree of assurance in data quality and to draw out insights from data to support management decision making.  This will be achieved by performing data & Standard Operating Procedure (SOP) audit and remediation related tasks, focussing mainly on Group Risk products and the data that feeds into the various departments. The candidate is required to work closely with the back-office admin team as well as product development, business analysts, business administrators and programmers.

Areas of responsibility may include but not limited to

• Assisting with data investigations and playing a supportive role to obtain data from clients and brokers.
• Capture data changes and updates required across business functions.
• Communicating the data remediation outcomes and results. This is achieved by putting together reports and visualizations like charts and graphs.
• Data quality monitoring and identify gaps across functional processes and trends to improve processes and quality.
• Maintain required levels of data quality, accuracy and completeness.
• Liaison with both internal and external clients to ensure resolution of data queries.

Personal Attributes

• Self-starter with a high attention to detail and able to multi task
• Good data Analytical skills and problem solving
• Good written and verbal communication
• Customer Focus
• Planning, prioritising and organising
• Teamwork/Collaboration
• Results and solutions driven; execution focused

Education and Experience

• Matric with Maths
• 1-3 years’ experience working in a data capture role.
• Experience working with large sets of data and remediation.
• MS Office experience with Advanced Excel

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Key Purpose

Our Commissions department is looking for a great person to join their team as a service consultant to service broker houses and franchises with all related billing and commissions’ queries.

Areas of responsibility may include but not limited to

•  Answering inbound calls timeously
•  Dealing with predominantly telephonic and occasionally email queries
•  Assisting franchises/brokers with Health, Life and Group Life and Vitality queries
•  Submitting of reports to brokers
•  Review and recommend improvements to existing processes
•  Implement and maintain internal controls to ensure best practice
•  Perform any other related functions requested by management

NB: The role is not limited to the key outputs mentioned above

Personal Attributes and Skills

•  Perform a variety of administrative responsibilities
•  Ability to multi-task and attention to detail is vital
•  Ensure that delegated tasks are performed within proper time frames
•  Prioritise workload and address any immediate issues as and when they arise
•  Effective communication at all levels within the organisation (written and telephonic)
•  Client centric servicing and positive problem solving approach
•  Excellent time management
•  Deadline conscious and able to work under immense pressure
•  Work independently, but open to team work when necessary
•  Takes responsibility for actions and projects
•  Upholds ethics, values and demonstrates integrity
•  Adapts to changing circumstances, new ideas and change initiatives

Education and Experience

Essential:

•  Matric Certificate
•  1 year Call centre experience within a financial service industry

Advantageous:

•  1 year Call centre experience dealing with brokers
•  1 year experience with Discovery Life products
•  Post-graduate degree or equivalent

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Key Purpose

• Work closely with a passionate development team to design, develop and maintain SAP CPI and SAP IBO solutions for a dynamic, multi-national company that sets the benchmark in its industry.
• Must be a team player and have the ability to work with both vertical and horizontal colleagues both in a formal and informal setting.

Areas of responsibility may include but not limited to

• Understanding the business requirements and through a structured process documenting, validating, and translating it into Product Requirement Specifications
• To coordinate the end-to-end integration of technical solutions across various technical teams to ensure the alignment of technical solutions across all technology disciplines.
• Working with multiple business areas and multiple teams that require deep integration of solutions.
• Evaluate and measure efficiencies of business processes and provide recommendations.
• Proactively identify risk pertaining to the project.
• Provide Operational Excellence.
• Manage development of an integration framework
• Work with Partners, assess operational quality, identify gaps, and manage closure of gaps.
• Understand development requirements and be able work with both internal and external stakeholders to deliver these.
• Ability to communicate to Business as well as Technical Teams and 3rd party stakeholders.

Behavioural Competencies:

• Customer Service Orientation
• Result Orientation
• Change Readiness
• Time Management
• Conflict Management, Negotiation
• Communication (written, verbal and listening)
• Creativeness
• Innovation
• Strong analytical and problem-solving skills
• Ability to work both independently and participate as a member of a cross-functional team.

Technical Competencies:

Processes:

• ITIL (Incident, Change, Release, Problem Management)

Technical Skills:

• Familiarity with SAP Integration Suite, SAP Process Orchestration/Integration, Web Services, APIs, and other integration patterns
• Proficiency in various integration technologies and protocols such as REST, SOAP, XML, JSON, etc.
• Experience in configuration and extension of standard iFlows.
• Handling various integration adapters (SFSF, ODATA, SFTP, IDOC, SOAP, HTTP, Process Direct, REST) to exchange messages between systems.
• Experience in handling security artifacts, encryption, and decryption mechanisms and SSH keys.
• Various data transformation/manipulation techniques (Graphical Mapping, User Defined Functions, XSLT, Groovy Scripting, Java Mapping).
• Business process modelling experience.
• Worked on CTS and File transport system.
• Experience with Certificates, firewalls etc.
• Knowledge of SAP client / server proxy technology

Experience and Qualifications

Experience and Knowledge:

• Previous ESB implementation and development experience (4+ Years)
• SAP (PO/PI) Process Orchestration/Process Integration or SAP Cloud Integration Suite Experience (7+ Years)
• SAP (PO/PI) Process Orchestration/Process Integration or SAP Cloud Integration Suite certification

Educational Qualifications:

• Degree or Diploma in Information Technology or Computer Science

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Job Purpose

Focus on designing and executing the strategy of DHCS holistic care including virtual chronic care delivery to drive expansion, growth, high quality care and improved clinical outcomes resulting in Scheme savings

Key Outputs

• Overseeing the success of the division by liaising with stakeholders in the business.
• Building effective relationships to create strategies and translate these into effective deliverables to ensure successful execution thereof.
• Owning and chairing key forums with participants at an executive level.
• Constant interaction with highly strategic thinkers and relationship building on an executive business level.
• Developing strategic plans to drive, lead, and represent all projects and key initiatives impacting the divisions.
• Provide direction for the divisions through actively communicating and being a visionary leader.
• Developing and generating appropriate reporting to business in respect of your divisions.
• Assisting in the development and implementation of annual business, strategic and implementation plans.
• Monitor the implementation of risk management strategies with the Division.
• Keeping abreast with legislative and industry changes and how this affects the business units.
• Analyzing and problem solving by identifying key issues and relationships from a base of information.
• Constantly challenging and shaping the status quo.
• Effective decision-making by applying entrepreneurial knowledge and “out of the box” thinking and weighing up the risks involved.
• To manage direct reports and to ensure that they are guided, coached and mentored to effectively manage their own teams.
• To develop new strategies for the areas based on the Corporate Strategy and to ensure that they are effectively implemented and rolled out in the areas.
• To assist in setting and managing the budgets of the area and to report monthly on variances.

Education required

Essential:

• Matric
• Clinical qualification (degree or diploma)

Knowledge required

Essential:

• Understanding of corporate organizations
• Understanding of Business Processes
• High level of understanding of stakeholder relationship management
• Healthcare industry knowledge
• Understanding of data and statistics
• MS Office

 Advantageous:

• Discovery Product knowledge
• High level understanding of Discovery Health systems

Experience required

Essential:

• Experience on a managerial level dealing with People Management / Strategy roll out/ Key Accounts / Relationship Building.
• Minimum 5 years experience within operations/clinical service delivery
• Proven track record of successful implementation of business process change projects
• Experience with managing strategic relationships
• Extensive experience working with stakeholders (internal and external)
• Solid experience leading areas of 30+ employees
• Business presentation skills

Advantageous:

• Knowledge of Discovery Health
• Start up experience

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Key Purpose

The primary focus of the role is to assist in technical project work both within Discovery Life and for the Discovery Group as a whole, using actuarial skills to add value through business insights derived by driving both short and long-term technical actuarial projects.  The team is considering ways to integrate data science into the toolkit for technical actuarial analysis and there would be a degree of focus on this.  The successful applicant will be involved in all stages of model development, from a critical analysis and understanding to the modelling and communication of results to stakeholders.

Areas of responsibility may include but not limited to

• Provide analysis and insight into various business issues – this will involve all steps from assisting to identify issues, problem solve solutions and subsequently develop the models to address these issues and finally communicate the solutions to stakeholders.
• Measuring the expected financial impact of a number of key decisions and communicating results with senior management to aid in the decision-making process.
• Liaising with key stakeholders in the relevant teams as the model and processes are implemented.
• Additional ad-hoc technical investigations and reports as required by senior management.

Education and Experience

Essential:

• Matric with mathematics
• Bachelor’s / Honours degree in Actuarial Science or Mathematical Statistics from an accredited institution
• Nearly Qualified Actuary with 12 or more exams passed
• At least two years of working experience as an Actuarial Analyst

Advantageous:

• Honours in Actuarial Science
• Advanced proficiency in MS Word, MS Excel and MS Outlook
• Working experience of at least 2 years in a Valuations, SAM or IFRS 17 technical role within the Life Insurance industry
• Qualified Actuary or Nearly Qualified Actuary with 12 – 15 exams passed

Technical Skills and Knowledge

Essential:

• Advanced proficiency in MS Word, MS Excel and MS Outlook
• Intermediate to advanced knowledge in a programming language e.g. Prophet

Advantageous:

• Experience or understanding of the IFRS 17 Standard
• Knowledge of the Life Insurance market
• Prophet modelling experience