Receptionist / Contact Centre Internship at The Cross-Border Road Transport Agency

KEY PERFORMANCE AREAS

 The successful candidate will be expected, among others to:

• Welcoming and assisting visitors and clients
• Answering and directing telephone calls
• Responding to customer enquiries
• Handling emails and general correspondence
• Assisting with administrative duties
• Providing professional customer service
• Providing meeting and boardroom support
• Supporting the team with day-to-day office activities
• Maintaining a professional reception environment

 TECHNICAL COMPETENCIES

• Computer literacy and proficiency in Microsoft Office
• Good telephone etiquette
• Customer service skills
• Good verbal and written communication
• Office administration and document management

 BEHAVIOURAL COMPETENCIES

• Communication
• Customer services
• Teamwork and Collaboration
• Innovation

Requirements

MINIMUM REQUIREMENTS

 Formal Qualifications:

• Grade 12 / Matric certificate
• A National Diploma or a Degree in Office Administration, Business Administration, Customer Service, or a related field.