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• The Customer Solutions Center is a new structure which enables Mastercard to develop better solutions & bundles for prioritized customer segments in markets.
• It is the housing for all Mastercard capabilities in a geography, and it aims to drive Mastercard growth and revenue by creating and selling compelling data-driven, scalable needs-based solutions to new and existing customers by tapping into Mastercard’s extensive toolbox of products and services offerings.
• Products and Solutions roles will support the Customer Solution Center Lead & Solution Architects to bring together existing MA capabilities, products and solutions in a holistic, bundled way to customers.
• They also act as an expert for their products/solutions portfolio in their geography, to drive market enablement and support sales as well as acting as key interface with regional product teams to ensure an effective feedback loop.
• This role reports to the Customer Solution Center Lead + regional function team (e.g. regional gateway services team)

Key Responsibilities

• Act as an expert for their geography/solution portfolio:
• Bring their deep knowledge of products, services or platform capabilities to a solution-selling environment
• Accountable for having a deep understanding of the assigned product, service or platform
• Provide visibility to the CSCL and SA on latest product developments within their purview and communicate accurate solution knowledge to tackle client opportunities
• Proactively monitor and engage with customers to ensure customer success and benefit from Mastercard’s products and solutions
• Support CSC value proposition development and sale:
• Provide the Solution Architects (SA) and the Customer Solution Center Lead (CSCL) with their solution expertise in crafting the value proposition
• Coordinate with the help of SA and CSCL, with other sales specialists in developing an end-to-end value proposition
• Provide their expertise and deep knowledge of product implementation and success with clients during solution selling process (upon the request of the CSCL or AM/BD)
• Drive localization, market enablement and support sales:
• Enabling new capabilities in the market e.g. SRC, MDES, Contactless, QR etc. and ensuring market readiness
• Supporting AM’s in their market to optimize what we have today e.g. providing expert advice/ guidance on prepaid penetration for an existing relationship
• Work directly with client counterparts on non-complex, one solution focused opportunities when the AM needs their support

Knowledge and best practice sharing:

• Share information on latest customer needs and opportunities as well as relevant market intelligence with the product management teams to drive smart solutioning internally within MA
• Share best practices and knowledge with other SSs to improve solutioning of their product, service, or platform within client contexts
• Note: Senior Products and Solutions roles in large CSCs may manage a team.

Required Skills

• Deep technical expertise in assigned product, service or platform capability
• Ability to collaborate and work on internal squads created to develop end-to-end solutions for clients with multiple MA capabilities i.e. products, services or platforms
• Clear ability to problem solve and understand relationship with the client’s needs
• Ability to communicate with and build relationship with client counterparts when requested by account managers or business development managers
• Strong communication skills

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Overview

• Responsible for a broad range of finance related responsibilities and acts as a finance generalist for East Africa cluster
• The Finance Business Partner team assumes full responsibility for planning, operating performance, and management reporting for the Division. We also partner with the business for development of Strategy and play an integral role in execution and tracking of strategy execution plans.
• Reporting to the Vice President, Finance Business Partner, Africa, the primary responsibility of this role will be performing a broad spectrum of financial processes and strategic initiatives for East Africa

Responsibilities

• Manages all aspects of financial planning and forecasting from a country, product and customer perspective for the clusters;
• Provides financial insights to leadership and supports driving and execution of strategy by applying an understanding of key drivers, pricing and products; highlights areas of risks & opportunities and makes recommendations on resolutions
• Manages aspects of month end financial close (revenue recognition, expense) in partnership with the business, the Controller and Global Business Shared Service teams
• Embodies the Leading Beyond Finance initiative by running and maintaining business models to analyze performance and business opportunities (e.g. MIS, KPIs, Cluster business review decks)
• Partners with regions, business units, business partners and/or corporate to assist in developing, analyzing and validating new business opportunities. Performs new opportunity assessments by providing counsel to the business around ongoing deals and Customer Business Agreements [CBA]
• Partner with the businesses in supporting strategic growth plans both near and long term, assisting with business case modeling and providing thought leadership
• Proactively drives and implements continuous process improvement activities
• Supports Africa Finance Business Partner team in maintaining a strong control environment

All about you

• Bachelor’s Degree in Finance or related discipline
• The ideal candidate is fast-paced, highly analytical and detail-oriented who demonstrates a sense of urgency, ownership, knowledge and experience with all phases of financial planning, budgeting and forecasting supporting their business partners
• Independent worker & thinker with the ability to follow up on time sensitive issues
• A team player with the ability to communicate effectively and develop solid working relationships across multiple levels and organizational boundaries is required
• Experience in consulting and providing advice and feedback to the business on risk and opportunity considerations, leveraging advanced analytical techniques as well as outside trends and events
• Comfortable with occasional ambiguity but able to make calculated decisions
• Advanced PC, modeling and analytical skills (both quantitative and qualitative)
• Successfully resolves complex issues in a timely and efficient manner
• Experience operating in a diverse, multi-functional finance group across time zones