Recruitment Openings at Kontak Recruitment

Minimum Requirements:

• 8 or more years of Account Management experience specific to IT.
• Proven track record of growing business within a customer base.
• Product knowledge required: Cybersecurity, Hosting, Cloud, 365, IT managed Services, LAN infrastructure, Voice, ISP services.

Duties and Responsibilities:

• Daily management of client accounts to ensure continued business.
• Continuously demonstrate the value of products and services to clients.
• Build long-term relationships based on trust, respect, and value.
• Effective communication with clients to understand needs and convey product/service details.
• Primary contact for customer account matters; adept at contract negotiations.
• Collaborate with sales and marketing to exceed client expectations.
• Maintain detailed client account notes and inventory records.
• Analyse customer behaviour data for actionable insights.
• Advocate for client needs to enhance the buying experience.
• Identify upsell, renewal, and cross-selling opportunities.
• Showcase in-depth knowledge of company products/services.
• Stay informed on industry trends for improved customer satisfaction.
• Promptly resolve customer issues to prevent escalation.
• Formulate strategies to meet evolving customer needs.

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Minimum Requirements:

• 3 or more years of experience in a Business Development/ Sales role, specific to Managed ICT Services.
• Proficiency in multiple languages is advantageous.
• Own reliable transport and a valid driver’s license.

Duties and Responsibilities:

• Promote and market the ICT-related services and solutions provided by the company/manufacturer.
• Cultivate and expand a robust client portfolio.
• Identify fresh business prospects and ensure a sustainable pipeline for upcoming deals.
• Address service inquiries and handle complaints from both new and existing clients.
• Act as a "brand ambassador," embodying the company's brand and values.

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Minimum Requirements:

• Completed Grade 12 coupled with a relevant draughting qualification.
• 2 or more years of experience as a Draughtsman.
• Autodesk Inventor experience.
• Sheet Metal and Detailing experience.
• Own transport and a valid driver's license.
• Understanding of SABS/ SANS drawings specs.

Duties and Responsibilities:

• Collaborate on product design using engineering and manufacturing techniques.
• Transform rough sketches and specifications into detailed designs.
• Specify dimensions, materials, and procedures for new products.
• Generate multiple design versions for review.
• Utilize Autodesk Inventor for design plans and layout drawings.
• Draft diagrams based on given specifications.
• Create drawings for sheet metal components.
• Calculate dimensions and allowances with precision.
• Compile data and specification sheets.
• Revise drawings to accommodate changes and enhancements.
• Follow design and development procedures.
• Prepare General Arrangement, assembly, and manufacturing drawings.
• Contribute to drawing revisions as required.
• Incorporate company standards into engineering designs.
• Manage document control processes.
• Conduct site visits to measure existing equipment.

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Minimum Requirements: 

• Driver’s License and own vehicle 
• Experience in customer service. 
• Experience in a management position. 

Duties:

• Supervise and lead a team ensuring effective communication, motivation, and training of team members.
• Manage day-to-day operations, ensuring adherence to company processes and procedures. Implement strategies to optimize efficiency and productivity.
• Oversee stock management, including inventory tracking, ordering, and replenishment. Ensure accurate stock levels and minimize stock discrepancies.
• Maintain a customer-focused approach, always ensuring exceptional service delivery.
• Handle customer queries, complaints, and feedback promptly and professionally.
• Coordinate and manage academic attire hire for various events, including graduations and ceremonies. Ensure timely delivery and collection of attire as per customer requirements.
• Supervise cash handling procedures, including cash-ups and reconciliation. Implement measures to prevent theft and ensure financial integrity.
• Be flexible with working hours, including early mornings, late evenings, and weekends, especially during peak seasons and events. Accommodate special requirements, such as late openings for international customers, and traveling to events. 
• Uphold a high level of trust and integrity within the team. 
• Adapt to the unique challenges of the industry by thinking creatively and innovatively.