RESPONSIBILITIES
Primary Job Purpose
- Control the day to day activities of the MTN Regional Radio Network, ensuring the radio network is developed and maintained at adequate capacity, operating at optimum quality and offers competitive coverage and associated services.
- Provide technical leadership, vision and expertise ensuring staff competencies meet the convergent technological challenges of the future.
- Context: (Global influences, environmental / industry demands, organisational mission, etc.)
- Planning and optimisation is the intellectual engine behind the cost-effective implementation of GSM technology and are directly responsible for the delivery of all products and resources to the cellular phone user.
- These products include everything from the radio link used to make a simple telephone call, to the development and implementation of network technologies supporting high speed data transfer and other key development areas in the mobile technology arena.
- Planning and optimisation is responsible for the successful integration of related technologies such as the internet, e-commerce mobile-commerce, with the existing radio network.
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
Key Tasks: Indicates those KPA’s that are essential to the position itself.
Role Complexity: In addition to the daily responsibilities of efficiently developing and maintaining a radio network satisfying all requirements of quality and profitability, attention is given to:
1)Special Projects: Research, investigate, test and evaluate and implement all technologies, features and processes which will result in improvement of the quality of the network and without compromising it’s profitability.
2)Customer Relations: Using people skills while responding to technical problems experienced by customers and negotiating with land-owners and management companies to acquire new site locations.
3)Management and supervision of wide range of staff activities and performance.
4)Communicate key business directives to the team(s) (changes in policy/managerial interventions etc.)
5)Bears the responsibility to act as a manager and leader in the interests of both management and the team(s) represented.
6)Capex management on regional site rollout budget.
7)Managing regional strategy for network rollout.
Task Complexity:
1)Identifying sites: planning the growth of the radio network considering general engineering principles, analysis & interpretation of network statistics, knowledge of market requirements & profitability.
2)Planning of sites: achieving the most effective design of RF installation which will satisfy all the demands of the market while delivering satisfactory return on investment. This requires the considerations of the cost of installation, market requirements and expected traffic, environmental management legislation and knowledge of the existing radio network.
3)Optimisation: improvements to the radio network through technical skills – made possible by detailed knowledge of RF technology features, detailed knowledge of geographical area; understanding of the role of peripheral parties (other departments within MTN and external parties such as Telkom) and the impact of their performance on network quality. Creativity and experience are essential.
4)Trouble-shooting optimisation: solving network problems through knowledge-sharing, experience in radio network design and operation, detailed knowledge of GSM system design and principles, as well as vendor specific operations.
5)Special projects: involvement in key technology development proje
- Supervisory / Leadership / Managerial Tasks: Refers to the responsibilities for directing, guiding, motivating and influencing others.
Supervisory Complexity:
- Responsibilities include the ordering of work to be done by other parties within the planning and optimisation team and by peripheral parties.
- Supervision of performance of these parties is essential for the implementation of ordered work.
- Follow up, cooperation and lateral reporting and accountability is required to implement planned work on the radio network.
- Responsibility to report for the team as it’s representative to Regional head and other managers.
Leadership Complexity:
- Demonstrating a visionary approach to planning and optimisation and peripheral responsibilities by contributing new ideas, attitudes and systems for the improvement of the network and the performance of the team.
- Contribution and motivation.
- Planning processes and activities designed to develop the leadership and management skills of the team members.
Managerial complexity:
- Understanding the value and cost of all available resources (these include time, physical resources, time-saving developments such as automated processes, intellectual capital etc.) and acting accordingly to achieve the best results with the least possible cost to MTN in both the short and long term.
- Accepts responsibility for the performance of the team.
- Role Dependencies: Does not refer to the various “roles” that the incumbent has to assume in the conducting of the duties. Instead, this would be additional complexity that should not be inherent in this job, but the incumbent has responsibility for. Example HR Managers having to manage an IT function.
- Lateral Dimensions: These indicate the areas where the individuals could contribute uniquely in addition to the indicated duties, as well as how they could be affected by others or circumstances not necessarily under their control.
- Creativities (improvement/innovation inherent) Indicates the potential for improvement and / or innovation inherent in a position.
- Keeping abreast with future and current planning and optimisation technologies and market developments, consumer requirements and international trends.
- Improvisation innovation and adaptation for competitive advantage.
- Develop and implement appropriate leadership and managerial style to facilitate the optimal performance of the team, endeavoring to lead and act wihin the bounds of the value system associated with the MTN brand and company policies.
- Vulnerabilities (control span) Refers to the latent difficulties, or things that could potentially go wrong that affect a specific position.Such vulnerabilities may / may not be under the control of the incumbent. Direct implication or first level of impact.
- Sensitive to non-delivery of work by peripheral parties both within MTN and external to it (Telkom for example).
- Limited by slow of development of tools for both process-automation and new technology developments.
- Limited information relating to the market to be serviced &since are first line initiators of radio network growth – bear the responsibility of the cost implications of site deployment.
- Collaboration: Refers to formal and informal relationships
- Responsibility towards: who are they and what do they receive from the incumbent.
- Direct reports:
- Radio Planning and Optimisation Engineer: General management.
Matrix reports:
Key customers:
- MTN Client base: Design a network with acceptable GOS levels
- Marketing & Sales Departments: Giving info about the networks current status and future role out.
- Radio Maintenance Engineers: Offer support on network performance.
- Implementation Engineers: Offer support on implementation and future role out of network.
- Planning Manager: Reporting on network role out and new capex requests for future budgets.
- Optimisation manager: Reporting on network performance and GOS.
- Regional Manger: Reporting on network performance and network role out.
Key suppliers:
- Contractors for DAS & Pico Cell installations: Specifications & procedures. Work orders correctly defining the scope of work.
- Hardware/Software vendors: Testing, commissioning and implementation of new applications.
- Implementation: Delivering and implementing sites as designed by RP&O.
- Relations, etc.
- BSS
- CNO.
- Implementation
- Property
- Maintenance Engineers
- Regional Managers
SMC
- Discretionary Space: The degree to which individuals are allowed to exercise independent thought and judgement.
- Independent thought and Judgment: Relates to the decision-making constraints place upon a position or conversely, the degree of freedom in decision-making.
- Much independence, wide judgement within flexible boundaries of radio network design.
- Personal experience relied upon for effective optimisation of radio network.
- Authorities: Financial and other decision making authorities, e.g. engaging contracts with suppliers.
- Recommendations on staff training.
- Recommendations on network configuration changes.
- Network parameter changes on live network (not customer affecting).
Education:
- Minimum of 3 year degree/diploma (BSC Electrical/Electronic Engineering)
- Fluent in English and language of country preferable
Experience:
- Minimum of 5 years’ experience in RF or telecommunications. GSM experience necessary with experience in supervising/managing others.
- Experience working in a medium to large organization
Training:
- Industry-specific training (GSM)
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RESPONSIBILITIES
Driving Profitable Growth for MTN Business
- Ensure management of service relationship management team to minimize cost-to-serve
- Drive client retention through effective service delivery and continuous improvement
- Ensure and drive delivery against agreed SLA’s and contract deliverables
Focus on providing exceptional Client Experience
- Ensure delivery of exceptional client experience through financial integrity, accurate client reporting and billing
- Ensure that regular CSAT surveys are conducted to monitor client satisfaction
- Ensure close working relationship with Account Management to improve delivery effectiveness
- Ensure tracking of escalated issues for the team and resolution
- Ensure effective and efficient service escalation processes are in place
- Act as Custodian for customer engagement across the business
Ensuring a culture of Operational Excellence
- Drive and ensure accurate and timely business and client performance reporting
- Drive and ensure the optimal client service organisation structure to enable better client experience
- Drive and ensure the optimal client service processes and procedures across the functional area
- Drive and ensure the client-centric tools / systems are kept updated, accurate and accessible to clients through all relevant channels
- Drive and continuously improve the client service models to align the business performance to client expectations
- Drive and ensure that an effective client take-one process is in place for new clients and service take-on for existing clients
- Effective operational budget management
Instilling appropriate Employee Excellence
- Lead, develop and coach the Client Service relationship management team
- Act as an ambassador and role model for MTN Business by living the brand values and vital behaviours
- Lead to ensure that the MTN Business Client Service environment is the best place to work
- Drive to improve employee engagement through the GCA
- Ensure the attraction, development and retention of top Client Service talent
- Build a professional and diverse Client Service team
- Ensure a culture of continuous evaluation and improvement
- Drive a culture of high performance, accountability and consequence management
Ensuring appropriate Governance and Control measures
- Ensure team compliance of relevant policies and procedures
- Ensure effective SLA strategies are in place to support the business
- Drive the Implementation of proper controls and processes to minimise revenue leakage
- Drive and ensure that the relationship account governance to retain and grow clients
- Appropriate implementation of DoA
SLA Compliance and Service Improvement
- Oversee the management and reporting of client SLA and contract compliance reporting by the team
- Oversee and drive the delivery of client contract deliverables by the team
- Oversee ad drive the formulation of service improvement initiatives by the team
- Assist the team with the escalation of various improvement initiatives when applicable
- Oversee the formulation and mitigation of client risk registers by the team
Functional improvement
- Identify ways to optimise policies, processes and systems in line with changing work practices
- Determine, document, and review requirements for client delivery within the scope of the value stream or impacting processes and systems
- Collaborate with the CoE team to design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness
- Ensure that benchmarking is conducted with other companies and organizations within and outside the industry.
- Construct business cases for initiatives proposed by the business.
- Research and consider best practice, local conditions, trends, as well as competitor activity
- Identify and implement innovative ways to use minimum resources to achieve maximum outputs
QUALIFICATIONS
- 3 Year Tertiary qualification in Commerce or equivalent
- Manager track record of 3-5 years or more; with at least 3 years in relevant sector/ industry in a Client Service leadership role within the ICT industry
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RESPONSIBILITIES
The Senior Consultant: Infrastructure will be accountable to achieve the following objectives:
Strategy Support and Implementation:
- Execute on the comprehensive infrastructure strategy specifically tailored to Towerco, FiberCo and Data Centre opportunities.
- Provide insights when shaping the organisational long-term corporate strategy through strategic foresight, innovation, communication and knowledge sharing that includes new product development, diversification and new market penetration opportunities.
- Continuously analyse the infrastructure commercialisation landscape to identify opportunities for growth and innovation.
- Provide intelligence, assisting business to maintain competitive edge and drive sustainable growth.
- Apply systematic approach and execution of M&A lifecycle for the successful delivery of initiatives and opportunities.
- Leverage specialised knowledge and expertise in infrastructure, enabling technologies, and market dynamics to create and implement targeted business growth strategies.
Operational Delivery:
- Identify, analyse and evaluate business opportunities for infrastructure deals as well as complementary industries such as internet service providers and the telecommunications retailing/distribution environment.
- Coordinate due diligence processes with multi-disciplinary teams across various Opcos and business entities.
- Assist in defining metrics to measure the success of the implementation of infrastructure deals.
- Assist with the appointment and coordination of external advisors.
- Co-ordinate execution of transactions including coordination of legal, tax, accounting, technology and commercial issues into final legal documentation.
- Ensure that all required documentation is collected and available as defined by the various contracts.
- Present a view of the financial implications including deal structure, valuation, potential financing/tax structures for opportunities.
- Manage end to end projects for Group and Opcos by leading cross functional teams, managing budgets and delivery milestones.
- Review and identify key risks, issues, and dependencies and set mitigation actions associated with project delivery.
- Conceptualize and apply judgment across several financial, operational, compliance, and cross functional areas, ability to assist in influencing and managing expectations of stakeholders.
- Work with bid teams on new licence bids in respect of valuation and determination of shareholder consortia and shareholder investment structure.
- Support the team in preparation of Board and Exco submissions on respective transactions.
- Maintain relationships with external industry experts to identify market trends, competitive dynamics, acquisition and partnership ideas.
Staff and Leadership Management
- Develop a culture of strong collaboration and effective team working.
- Ensure open communication channels with staff and implement change management interventions where necessary.
- Encourage knowledge transfer through the implementation of a knowledge transfer plan and drive continuous improvement philosophy.
- Provide definition of roles, responsibilities, individual goals and performance objectives for the team that allow for fair and effective performance management in accordance with HR policy and legislation.
- Promote an ‘MTN centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance.
Key Deliverables
- Trend analysis
- Business cases
- Bid documents
- Project management dashboards
Role Dependencies
- Understanding of infrastructure strategy
- Understanding of MTN business strategy
- Understanding of the industry and market trends
- Alignment of Group, Markets and Platform business strategy initiatives
QUALIFICATIONS
Education:
- Minimum of 4-year tertiary degree in Finance/Business/Telecoms Engineering Degree.
- CA (SA) or equivalent is advantageous.
- Fluent in English.
Experience:
- Minimum 5 years of relevant experience in M&A Management role or in.
- Proven track record of successful M&A activities for Infrastructure.
- Experience in strategic planning and strategy implementation.
- Experience in Global/Emerging Markets.
- Experience with managing various stakeholders and deadlines.
- Understating of site build processes and maintenance activities.
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RESPONSIBILITIES
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
Operational Delivery
- Support the area with the periodic review and tracking of BU targets in line with the wider organisation- wide targets.
- Ensure operational efficiencies are gained through the delivery of effective business reporting tools.
- Interpret the business KPIs in order to support BU and Departmental Heads to achieve their strategic objectives
- Ensure business case tracking and benefit realisation of initiatives for the office of the Executive ICT CoE.
- Ensure the formalization of processes.
- Input into the development of BU- specific business plans associated with opportunities identified, and the alignment of those plans with the business strategy
- Preparation and presentation of BU management reports
Business Analysis
- Design, analyze and document workflow and make appropriate recommendations that will positively impact operational effectiveness.
- Prepare formal business processes
- Track and analyse activities and trends as required. Compare analyses against service standards and best practices and make appropriate recommendations that will positively impact the unit. Presents findings to senior management to identify and implement strategies that will address tactical and strategic goals
- Input into recommending adjustments to address and/or capitalise on trends
- Identify and maximise opportunities to use information and technology to improve product, service and business processes
- Identify business improvement and optimisation opportunities that will result in improvement of process performance and ultimately in the CoE.
- Assist with benchmarking activities with other companies and organizations within and outside the industry. Assist management in interpreting and comparing benchmarking data to the CoE.
- Perform Business Analysis on the projects within the value stream in line with the MTN Business Analysis methodology.
- Construct business cases for initiations proposed by the business. Research and consider best practice, local conditions, trends, as well as competitor activity
- Assist in identifying innovative ways to use minimum resources to achieve maximum outputs
- Drive best practice, continuous improvement and innovation at process and procedure level
- Consider local conditions, as well as competitor activity
- Construct, implement / fine-tune methods, processes / systems to enhance effectiveness / meet organisational goals.
Program Management
- In collaboration with the team, direct and manage programme development and execution from beginning to end.
- Drive programme scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders
- Effectively communicate programme expectations to team/ project members and stakeholders in a timely and clear manner.
- Draft and submit budget proposals and recommend subsequent budget changes where necessary.
- Negotiate with other department managers / business for the acquisition of required team members from within the business.
- Effective utilisation of resources and coordinating the efforts of team members and third-party contractors/ consultants where applicable in order to deliver projects according to plan.
- Set and continually manage programme expectations with team members and relevant stakeholders across the business including Heads of departments
- Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
Research, Analytics and Insights
- Identify and interpret short and long-term trends in ICT markets.
- Implement best practice and standards in the business in terms of market research and competitor intelligence.
- Track and analyse all competitive information through research.
- Ensure the monitoring of all environmental information that may impact our business.
- To monitor the market research planning in the business and to assist BU’s in selecting the suitable research in order to solve specific issues.
- To identify areas for improvement within departments and to implement analytical solutions in order to resolve issues.
- Stay abreast of current trends and best practices in the telco space
- Sort, accumulate and analyse information from external sources to assist with problem solving
- Assist in identifying and assessing market trends, taking local conditions into consideration
Reporting and feedback
- Understand and document existing and new business processes and requirements.
- Prepare routine reports. Provide input from the perspective of cross-departmental functions
- Ensure traceability of requirements from business through to development and implementation
- Identify and prepare relevant information and data for reporting purposes
- Develop appropriate analytical models and reports to support informed decision-making
- Include recommendations on how to implement suggested procedural improvements
- Coordinate process measurement requirements to ensure efficient and effective use of information resources.
- Make assessments of and draw solutions from qualitative data. Make logical deductions and draw conclusions that can be motivated
- Document all relevant information from business analysis streams, according to Programme Office guidelines and methodologies
- Report on a monthly basis on issues relating to progress made and in accordance with the measurement metrics set by the organisation.
- Highlight to the management significant deviations from defined performance metrics.
- Report on a regular basis on specific projects, as required.
Customer Satisfaction
- Build and maintain solid relationships with all organizational stakeholders
- Align service delivery to changing market segments
- Understand customer needs and develop and fine-tune systems accordingly
- Ensure customer needs and requirements are satisfied through appropriate systems / processes / procedures
- Put contingency plans in place to prevent delays and enhance the customer experience
- Adopt a proactive approach to prevent problems from arising in the future
- Initiate change to continually improve all aspects of service delivery
- Identify trends / patterns pertaining to customer requests and needs and filter this information the ICT CoE leadership to continually improve all aspects of service delivery.
Self - Management
- Enable and model healthy employee relations and collaborative teamwork.
- Act as an ambassador for the ICT CoE by actively demonstrating and “living” the Brand values and vital behaviours.
- Make the environment the best place to work by fostering professionalism, loyalty and commitment to the organization.
- Direct reports: n/a
- Key customers: Executive, GM’s, HoD’s, SM’s, Managers
- Key suppliers: External vendors, consultants, contractors
- Relations, etc.: All MTN OpCos - across the markets
QUALIFICATIONS
Education
- Matric / Grade 12; plus
- 3-year degree or national diploma (preferably in Business or finance related studies)
- Honours/ Post-Graduate Diploma /professional certification (advantageous)
Experience
- Minimum of 5 years’ experience in area of specialisation
- At least 2-3 years of leadership/management experience in similar positions, in fast-moving environment
- Proven experience in business analysis and business optimisation experience, in process driven environments
- Proven ability to develop, document and maintain operational policies and procedures, including the designing and documenting detailed process flows, and the development of operational performance and quality metric standards and reports
- Intermediate – Advanced Excel skills
- Proven experience developing and maintaining various analyses and reporting tools
- Demonstrated experience performing complex financial/cost analyses and related valuation methodologies, systems, and quantitative business-based analyses
- Experience working in a medium to large organization
- Experience of work across diverse cultures and geographies.
- French language: speaking, reading & writing (advantageous)
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RESPONSIBILITIES
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
The Manager Costing & Profitability role will be accountable to achieve the following objectives:
- Develop the strategy for optimizing and managing costing framework for Bayobab capacity.
- Develop and implement costing principles that will be applied to set the prices and other charges including price caps, price guidelines and other price controls for the various products
- Carry out all necessary studies, analyses and cost calculations with the aim of minimizing the cost of international services by developing relationships with 3rd party suppliers and OpCo’s
- Derive the pricing principles based on market trends and market analysis for price benchmarking purposes in order to maintain relevant price books.
- Align with the various internal teams, particularly the tax and compliance teams in order to manage issues relating to withholding taxes, transfer pricing and ensure full alignment to group policy.
- Identify the Bayobab submarine connectivity costs and pricing by analyzing the competitive environment from a global perspective and collating inputs from the OpCos on competitive offers received for international connectivity
- Gather OpCo’s terrestrial connectivity costing inputs, with focus on the wholesale components for backhaul and last mile from the cable landing stations
- Support in the sourcing of 3rd party connectivity when required, ensuring to meet the target price and quality requirements
- Provide support to the product management teams on product development and pricing as relates to multi-OpCo infrastructure
- Ensure connectivity sourcing deals afford optimal benefit to MTN and MTN’s clients, considering price, quality, SLAs and speed of delivery
Role Deliverables
- Costing Model framework for Bayobab capacity and services
- Costing and pricing strategy of wholesale fixed connectivity solutions (subsea and terrestrial)
- Support the pricing methodologies for Opcos and internal connectivity services
- Initiate and support Initiatives to improve margins on new and existing services
- Regular market analysis and price benchmarking in order to maintain relevant price books
- Constant engagement with Tax and Finance to ensure full compliance on group policies
Role Dependencies
- Bayobab sales, technical, product and finance teams
- Bayobab OpCo and Group Enterprise demand management teams
QUALIFICATIONS
Job Requirements (Education, Experience and Competencies)
Education:
- Minimum 4-year Academic Degree (Commerce, BBA, Engineering /Computer or Business Science)
- Post graduate qualification MBA/Masters (Economics, Engineering /Computer Science) preferred
- English, French and Arabic (as advantage)
Experience:
- 5+ years relevant cost modelling and pricing experience in the fixed line international telecommunication industry preferably in carrier business with a good technical understanding as well.
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