Recruitment Opportunities at IIE MSA and IIE Varsity College

Duties and Responsibilities:

Student Application & Admission Administration

• Collaborates with the campus student retention team to generate student admissions related queries.
• Follows up with the campus retention team for missing student information in order to finalise all student admissions related queries.
• Evaluates retention student admissions against the set admission criteria and communicates the appropriate outcomes.
• Liaises with the campus student retention team during the admission evaluation process and assessment.
• Escalates admission queries to the Senior Admission Officer and Office of the Registrar.
• Liaises with the campus Head Academic Operations on the management of declined admissions and expired offers
• Documents management and issuance of appropriate admission letters.
• Checks the accuracy of student registration information on an ongoing basis.
• Determines conditions associated with student admission and follows up on them thereafter.
• Determines the eligibility of the admittees onto academic programmes.
• Tracks student admissions through to registration.
• Reports on admission progress to the Senior Admission Officer and Head: Academic Operations
• Adheres to established service level agreements of the admissions process set by the organisation.
• Works with the Finance department on finance related issues of admission.
• Works with the Senior Admission Officer to ensure admission compliance for the campus.
• Works with the Academic Operations Manager on national admission projects.

Student Registration Administration

• Checks pre-requisites for 1st to 2nd semester
• Verifies registrations against the admission criteria
• Checks the accuracy of student registration information on an ongoing basis
• Manages the de-registration and transfer process, and thereafter sends to the Finance department for processing.
• Follows up on all outstanding documentation and uploads once received.
• Determines eligibility and captures academic credits.
• Determines maximum completion time and credit load of such registrations.
• Maintains student records for a period of two years before archiving the files in line with the data retention regulations of the Protection of Personal Information Act (PoPIA).
• Ensures compliance of international students from a document perspective.
• Adheres to the International Student Policy/Procedure and updates reports regularly.
• Re-audits all registration files in line with the stipulated deadline for the Data Verification Report.
• Re-audits all registration files by the audit date stipulated by the Registrar, this would include the following; the South African Qualifications Authority SAQA / Universities South Africa (USAF)
• Tracks and monitors conditional admissions throughout the year such as one module outstanding / Universities South Africa (USAF) / South African Qualifications Authority (SAQA) / combined.
• Adheres to the established service level agreements of the registration process set by the organisation.
• Drafts letters for current students such as; Proof of Registration letters, Travel letters, Medical Aid letters, Universities South Africa (USAF) letters, SAQA letters and Study Permit letters.

Graduation

• Determines eligibility of the graduation cohort including late graduation.
• Identifies and advises of any students who are graduating outside of their graduation year (exception graduates).
• Verifies student information for prospective graduates.
• Prepares Short Learning Programme (SLP) and Corporate offer certificates.
• Checks the graduation programme for sign off.
• Ensures that graduation timelines are met.
• Facilitates qualification certificate re-prints.

Ticket Management

• Processes assigned admission, graduation & registration tickets received face-to-face or via Assist

Reports & Other

• Facilitates continuous communication with the Assistant Registrar in relation to resolving the Registrar related queries
• Complies with The Protection of Personal Information Act (POPIA) legislation relevant to the Admission Centre
• Performs other ad hoc administrative and/or reporting duties as and when required

Minimum Qualification Requirements:

• Minimum of a National Diploma/Advanced Certificate (NQF Level 6). Advanced Diploma or Degree (NQF Level 7) advantageous

Minimum Work Experience Requirements:

• Minimum of 2 years administrative experience (ideally with admissions experience).

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Duties and Responsibilities:

• To provide training and support to the academic staff (and students occasionally) to promote adoption and development of online mediation skills in on the LMS platform to enhance the student learning experience.
• As a member of the Academic team the Campus Educational Technologist's duties include: Supporting the Academic team and the student body to ensure they are able to participate in a blended learning environment. As well as collaborating with other Educational Technologists in the team: in planning, brainstorming and problem solving on Blended Learning matters and LMS issues, as well as providing support for each other due to leave, vacancy or capacity issues.

Support & Development of Lecturers on campus

• Design of the lecturer development process through the following:
• Analyse LMS analytics and facilitate feedback to lecturers.
• From LMS Analytics, ensure benchmarks are in place to improve lecturer LMS engagement.
• Provide input for peer reviews evidencing continuous Tech development plans.
• Implement training workshops for Independent Contractors (IC's) and permanent lecturers’ development on the LMS.
• Implement On-boarding training for new IC lecturers and permanent academics.
• Implement buddy-system to support new IC lecturers on campus.
• Engage and collaborate with the Ed Tech team, campus Academic team and National Educational Technologist to ensure a planned and effective training strategy.

Quality Assurance of EDTECH Experience on Campus.

• Assess effectiveness of LMS training for students across programmes.
• Evaluate the ability of students to log on, navigate and engage on the LMS.
• Assess level of progress made by lecturers on development plans and report on areas of improvement and risk.
• Evaluate effectiveness of workshop material for student support workshops (LMS, SafeAssign, etc.), and provide updated material where necessary, including material for the Knowledge Base Resource Centre on the LMS.

Promoting Online Engagement Culture on Campus.

• Implements and supports policies and The IIE Teaching and Learning (T&L) strategy regarding Ed Tech adoption.
• Assist in the management of change related to the educational technology strategy.
• Promote online engagement on campus by building communities of best practice.
• Adopts evidenced based decision making and planning.
• Drives uptake of contemporary developments in T&L for the lecturers with a focus on blended learning strategies.
• Supports T&L discussion on campus amongst peers through a range of mediums, focusing on the blended mediums but supporting the T&L drives.

Online Facilitation                                                                                                           

• Lecture one module per semester. Facilitates 1 module per year for the Online Centre (optional).

EDTECH Development

• Keep up-to-date with current local and international industry benchmarks (in relation to teaching in Blended Learning environments), attending online courses (e.g. MOOCs, Conferences, etc.), training and reading material related to this.

Research & Scholarship

• The incumbant is required to promote a culture of scholarship within their practice, discipline and campus/team and is also required to contribute towards The IIE’s Varsity College achieving its annual research output targets.

Minimum Qualification Requirements:

• Bachelor's Degree (B.Com, B.Ed. or BSc) with either Postgraduate Diploma/ Bachelor's Honours Degree (PGDip with IT related subjects in the curriculum, or PGCE or equivalent) or appropriate experience.
• Higher Postgraduate qualification (Med; MA; Mphil; PhD) ideal.

Minimum Work Experience Requirements:

• If no Postgraduate qualification, Minimum 2 years as Educational Technologist experience, and 1 year lecturing/teaching experience.

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Duties and Responsibilities:

Academic Management

• Creates and manages the implementation of the campus academic delivery plan with Head of Faculties, Teaching and Learning Specialist, Educational Technologist, Lecturers, Academic Support Co-ordinators, Information Specialist and Assistant Information Specialist.
• This will be achieved through the following:
• The achievement of greater student success (by achieving set targets) via an ongoing analysis of academic results, reporting on and addressing areas of risk;
• The improvement of student retention rates through the management of the quality student support interventions and strategies to improve student perseverance/resilience;
• The measurement of the effectiveness of student support interventions on an ongoing basis; and
• The management and development of the lecturing team with a focus on lecturer upskilling and scholarship, allocation of modules and lecturer workload.
• Ensures equity of academic delivery across schools.
• Accountable for compliance to the policies and procedures of The Independent Institute of Education.
• Responsible for engagement with the relevant National portfolio heads regarding campus Academic performance and compliance.
• Builds and promotes an active community of best academic practice on campus.
• Interacting with evidence and data to fully understand the status quo of the campus.
• Handling of student disputes and complaints relating to any academic matter.
• Handles lecturer queries.
• Actively engaging in action research in response to academic queries and issues raised.
• Co-ordinates and plans for annual lecturer awards.
• Supports the coordination and planning of student awards events.
• Manages the academic support and lecturer budgets.
• Works with other Senior Managers to ensure overall customer satisfaction.
• Assists the National team with academic projects.
• Manages internal and external academic audit processes.
• Attends management meetings.

Academic Staff Management

• Recruits permanent academic staff and part-time staff.
• Ensures that new permanent academic staff have been trained sufficiently in order to understand their role, processes, policy and procedure.
• Responsible for the line management of the Head of Facilities, Teaching and Learning Specialist, Educational Technologist, Lecturers, Academic Support Co-ordinators, Information Specialist and Assistant Information Specialist. Within this, the clear communication of roles and responsibilities of each permanent academic team member.
• Co-ordinates the development of the permanent academic team.

Lecturing

• Teaches 1 undergraduate module per semester OR 1 postgraduate degree module in a year or supervision of Postgraduate students (campus capacity dependent). If engaged in approved formal research activity then the Head: Academic will be required to lecturer 1 undergraduate module per year. 

Research and Scholarship

• Plans, manages and reviews the research target deliverables on campus, and makes the necessary adjustments throughout the year to ensure that the required research outputs are achieved.
• Responsible for the annual reporting to the National Academic Manager on the research points achieved and qualifications completed by the permanent Academic staff and part-time staff.
• All designated academic employees are required to promote a culture of scholarship within their practice, discipline and campus/team and are also required to contribute towards The IIE’s Varsity College achieving its annual research output targets. Individual research output unit/s will be set in consultation with the line manager on an annual basis (Informed by The IIE 018 Academic Conditions of Service Policy).  

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Duties and Responsibilities:

Desktop Support

• Answers, evaluates and prioritises logged requests for assistance from users requiring assistance with catalogue of services requests
• Logs and tracks calls using the incident and problem management database provided through the service desk
• Handles problem recognition (catalogue of services), isolation, resolution and follows on routine user incidents, and refers the undefined tasks (those not on the catalogue of services) to the campus Senior Support for resolution and further definition.
• Provide IT support to Staff, Students and Lecturers. 

Software and Hardware Installations and Support for Software and Hardware Installations

• Installs desktop and laptop computers for use on campus with the relevant authorised software and completes the relevant documentation
• Installs hardware and peripheral components such as monitors, keyboards, printers and disk drives 
• Assists with set up and support for venues on campus or for training use
• Conducts regular and periodic testing of ICT testing equipment in campus venues to ensure operability, including but not limited to:
• PCs
• Audio visual equipment
• Access point
• Phones
• Office automatic equipment
• and fixes any issues identified  

Information Technology Administrative Functions

• Liaises with service provides on information technology equipment and maintenance thereof
• Administers and maintains the ICT asset register and equipment tracker and completes necessary finance documents e.g. disposals
• Administers and maintains software, as per the agreed software list
• Maintains the information technology storeroom, server room and office by keeping it neat and tidy and free of any health and safety risks
• Trains and orientates staff on the use of hardware and software
• Complies with the requirements of The Protection of the Personal Information (POPIA) legislation 

Minimum Education Requirements:

• Minimum of a Higher Certificate/ Occupational Certificate Level 5 (NQF Level 5) in A+/N+.
• Advanced Certificate/ Diploma/Occupational Certificate Level 6 (NQF Level 6) in CCNA1/MCSE/MCTIP advantageous

Minimum Work Experience Requirements:

• Minimum of 1 year experience in ICT.

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Duties and Responsibilities:

Information Centre Administration 

• Manage the day-day activities of the Information Centre in an academic environment.
• Manage the routine operations of the inter-Information Centre loans and request service.
• Manage and control facility, computer usage and ensure effective administration of periodicals.
• Liaises with departments within The IIE's Varsity College to ensure efficient support, i.e. assignment capacity.
• Establish and maintain effective working relationships with academic staff and students, as well as external bodies such as suppliers.
• Prepares reports related to Information Centre and information services.
• Develops and maintains a hybrid information collection.
• Edits, classifies, index information sources and distributes new materials for cataloguing to the information Centre Manager.
• Supervises the assistant staff and student assistants.
• Assists with the provision of information services in a digital environment. 
• Assists with managing all auxiliary services such as copying, reproduction and digitization.
• Manages and controls good conduct in learning spaces.
• Monitors the performance of all functions of Information Centre systems.
• Liaises with the Capacity Management and Timetabling Centre to ensure that lectures have all the academic material they require for presenting lectures including sourcing teaching resources from publishers.
• Ensures that The Independent Institute of Education (The IIE) Policies and Procedures are adhered to.
• Provides feedback to the Information Centre Manager and Head: Academic on all Information Centre related issues.

Provision of Information Services and User Information 

• Conducts class visits and live interactive training sessions for students and lecturers.
• Facilitating and supporting learning by teaching information literacy skills to students and staff, within classrooms and virtual learning environment.
• Assists students with Academic writing, referencing and search skills.
• Trains students and lectures on how to use the Information Centre database to enable them to do research and access the information required, e.g. Ebscohost, Juta Law and HeinOnline.
• Conducts presentations during Student Information sessions/ Digital Literacy Classes and Lecturer Information briefings.
• Provides guidance to students on academic writing and referencing styles.
• Support academic staff with literature searches using research databases, printed resources and the internet. 
• Addresses user enquires.
• Keep up to date with new developments, innovations in the Information Centre sector and participate in professional groups and Professional Learning Networks.

Research Output and Academic Support 

• Measuring research impact and develop best practices for use of information.
• Postgraduate research support to students by educating and providing academic support.
• Research support to academic staff.
• Assist students to find academic research material and provide support on research related queries.
• Play an active role in research by performing own research and produce research output and activities.

Information Centre Resources Marketing

• Designs posters and Information Centre packs to market Information Centre resources on the campus.
• Arranges monthly displays according to the calendar set out by the Information Centre Manager and the Student Relations Manager, so as to align themes.
• Innovative marketing and promotion of information Centre resources.
• Market, promote and co-ordinate awareness campaigns pertinent to the Information Centre.

General Administration

• Maintains records for payment of invoices.
• Monitor the performance of all functions of Information Centre automated Information Centre systems.
• Update new books on the Sirsi Dynix to ensure accurate record keeping.
• Collection development, maintenance and management of Information Centre resources.
• Recruit and train student assistants.
• Conduct bi-annual stocktaking project and compile a report.

Minimum Qualification Requirements:

• Minimum of Bachelor's Degree in Library and Information Science or BBibl.

Minimum Experience Requirements:

• Minimum of 3 years experience in an Academic library.
• Must have professional registration with LIASA. 

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Minimum Qualification Requirements:

•  B.Ed. Honours degree or an Honours degree in English or another Humanities/Arts/Social Science Honours or Postgraduate Diploma in Education (at NQF level 8) in IP/SP/FET/HE and;
• The undergraduate or postgraduate qualification must include a module on Teaching and Learning/Pedagogy and;
• The undergraduate qualification must include English as a major (up to third year level) or the Postgraduate Diploma in Education (NQF level 8) must include English as a didactic subject.

Minimum Work Experience Requirements:

• Teaching/lecturing experience in English at Intermediate Phase/Senior Phase/Further Education and Training band/Higher Education band is required.
• Note: Teaching experience does not include experience gained during Teaching practice / Work Integrated Learning / Intern work or being a Teaching assistant.

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Duties and Responsibilities:

Lecturing

• Lecture on programmes (must lecture on an IIE qualification) across various modes of delivery where relevant.
• Marking of assessments and feedback to students in subjects lectured. May be required to internally moderate assessments scripts that fall within their subject fields, where necessary across IIE sites of delivery.

Lecturer Development and Support

• Assist in lecturer development and support processes and procedures. This may include conducting peer reviews, facilitating workshops and one-on-one consultations.

Student Development & Support

• Championing/leading and managing academic development and support for a specific programme and its students.
• Tracking student success and implementing support interventions where required. 

Research & Scholarship

• The incumbent is required to promote a culture of scholarship within their practice, discipline and campus/team and is also required to contribute towards The IIE’s Varsity College achieving its annual research output targets.

Minimum Education Requirements:

• Qualified CA(SA) 
• Master’s Degree in the relevant field of study or studying towards Master's Degree is advantageous

Minimum Work Experience Requirements:

• Minimum of 3 years Teaching and Learning experience (preferably in teaching environment)
• Lecturing experience in Auditing

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Duties and Responsibilities:

Lecturing

• Lecture on Management specific programmes (must lecture on an IIE qualification) across various modes of delivery where relevant.
• Marking of assessments and feedback to students in subjects lectured. May be required to internally moderate assessments scripts that fall within their subject fields, where necessary across IIE sites of delivery.

Lecturer Development and Support

• Assist in lecturer development and support processes and procedures. This may include conducting peer reviews, facilitating workshops and one-on-one consultations.

Student Development & Support

• Championing/leading and managing academic development and support for a specific programme and its students.
• Tracking student success and implementing support interventions where required. 

Research & Scholarship

• The incumbent is required to promote a culture of scholarship within their practice, discipline and campus/team and is also required to contribute towards IIE Varsity College achieving its annual research output targets.

Competencies Required:

• Superior communication (written and verbal) and organisational skills.
• Demonstrated ability to manage work and self proactively.
• Able to demonstrate a proven track record of effective teaching in subject area based on a reflective practice.
• Able to demonstrate the ability to manage relationships with managers and staff effectively in terms of motivation, quality and performance.
• Passion for Customer Service.
• Experience in the use of technology to enhance learning is an added advantage.

Ideal Qualifications:

• Charted Accountant CA(SA)OR
• Certificate in Theory of Accounting (CTA) OR
• Honours/ Postgraduate qualification in Financial Accounting

Alternative Qualifications:

• Honours in one of the Financial Management (CIMA) related fields (e.g. Tax, Accounting) with Financial Accounting to third year level.

Minimum Work Experience Requirements:

• Minimum of 2-3 years Teaching and Learning experience at a tertiary level.

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Duties and Responsibilities:

Lecturing

• Lecture on Management specific programmes (must lecture on an IIE qualification) across various modes of delivery where relevant.
• Marking of assessments and feedback to students in subjects lectured. May be required to internally moderate assessments scripts that fall within their subject fields, where necessary across IIE sites of delivery.

Lecturer Development and Support

• Assist in lecturer development and support processes and procedures. This may include conducting peer reviews, facilitating workshops and one-on-one consultations.

Student Development & Support

• Championing/leading and managing academic development and support for a specific programme and its students.
• Tracking student success and implementing support interventions where required. 

Research & Scholarship

• The incumbent is required to promote a culture of scholarship within their practice, discipline and campus/team and is also required to contribute towards IIE Varsity College achieving its annual research output targets.

Competencies Required:

• Superior communication (written and verbal) and organisational skills.
• Demonstrated ability to manage work and self proactively.
• Able to demonstrate a proven track record of effective teaching in subject area based on a reflective practice.
• Able to demonstrate the ability to manage relationships with managers and staff effectively in terms of motivation, quality and performance.
• Passion for Customer Service.
• Experience in the use of technology to enhance learning is an added advantage.

Minimum Qualifications Requirements:

• Master’s degree or currently in the process of completing a master’s degree in a Finance or Accounting related discipline.

 Minimum Work Experience Requirements:

• Minimum of 2-3 years Teaching and Learning experience at a tertiary level.

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Duties and Responsibilities:

Marketing Administration

• Accurate capturing of prospective student information, appointment forms and applications onto STASY and all applicable reports.
• Capturing all leads into the relevant campaigns (interest cards, Online applications, Online enquiries, walk-ins).
• Working co-operatively with the Head: Student Recruitment with respect to all database statistics for marketing reports i.e. (Presentation Trackers and all relevant sales reports).
• Responsible for all marketing stock and promotional materials.
• Ensuring that all interview rooms are stocked with appropriate marketing collateral.
• Assisting Students Advisors with all database administration and associated correspondence.
• Responsible for the integrity of data across all systems relating to the information for prospective students and applicants. Work closely with Sales Analyst to ensure reports balance and all information is accurately captured.

General Activities

• Provide support as needed for planning of events such as open days and career fairs etc.
• Calling to support the student recruitment team in peak periods, this includes database calling, as well as calling of interviews & applicants as required by the Head: Student Recruitment to support the Student Advisors.
• Any ad hoc duties as stipulated from time-to-time by the Head: Student Recruitment.

Competencies Required:

• Organisational and administration skills
• Communication and interpersonal skills
• High level of accuracy required in both typing and data capturing
• Microsoft Office - with a focus on excel at an intermediate level
• Problem Solving

Minimum Educational Requirements:

• Matric is essential
• Relevant 3 year Diploma/ Degree is recommended however not essential

Minimum Work Experience Requirements:

• 1 - 2 years Administration experience.

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The IIE MSA Campus has a vacancy for a Part-time Engineering Lecturer in the following fields:

• Economic Decision Making for Sustainability: This module will provide students with a solid foundation in Economics to make managerial decisions.
• Embedded Systems: The purpose of this module is to provide students with the knowledge of the tools used in developing an embedded system in relation to different system platforms in order to develop embedded systems.
• Power Electronics: The purpose of this module is to expand on the fundamentals of the use of high-power electronic devices and circuits to develop knowledge of the effect that high-power electronic devices have on peripheral systems and the adverse effects of distorting the quality of electricity supply.
• Signal Processing: The purpose of this module is to provide students with the knowledge and skills in signal processing to apply these to various scenarios.
• Sociological Perspectives of Development: The module will provide a critical approach to development studies by focusing on sociological perspectives in order to analyse developmental processes critique the applicability of policies in developing countries, especially those in Africa.
• Statistical Methods: The purpose of this module is to develop the statistical techniques required to solve real-life engineering problems that are subjected to variation and uncertainty
• Telecommunication Systems: This module deals with the important aspects of modern telecommunication systems in order to solve problems in given scenarios.
• Geotechnical Engineering 2B: The purpose of this module is to expand on students' foundational knowledge of geotechnical materials by considering the geology and mechanical properties of soils for geotechnical engineering design and applications.
• Rural and Urban Infrastructure 2B: The purpose of this module is to provide students with an introduction, background and context for rural and urban infrastructure development. It introduces them to settlement patterns and other key elements of development that forms the basis for infrastructure design and implementation.
• Society and Practice 2B: The purpose of this module is to enhance the students' understanding of the legal aspects of engineering practice by reviewing codes of conduct and professional responsibility according to regulations. It further introduces technologies appropriate to developing economies.
• Structural Engineering 2B: The purpose of this module is to provide students with the knowledge of limit state design, material and load factors and how these are related to the design of structures and structural elements.
• Water Engineering 2B: The purpose of this module is to introduce students to the key elements of water engineering and to develop their appreciation of the water cycle, fluid mechanics, and open channel flow. This will be applied in subsequent water engineering design and applications.

Minimum Qualification Requirements:

• Minimum a BEng/BIng/BSc (Eng) and a Master’s degree in the relevant discipline. Professional registration with the Engineering Council of South Africa (ECSA) would be highly advantageous.

Minimum Work Experience Requirements:

• Ideally minimum of 2 years in teaching and experience gained from similar higher education role at a recognised tertiary institution or;
• Alternatively a minimum of 5 years in related industry experience.

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Duties:

The supervisor will need to:

• Visit schools to engage with mentor teachers about student performance.
• Observe selected lessons and activities, providing detailed developmental feedback to the student.
• Complete a Lesson Feedback Report after observing at least one lesson, with the possibility of additional lesson observations depending on the programme and year of study.
• Conduct at least one lesson feedback session with the student, preferably immediately after the lesson, to discuss the lesson and outline developmental plans.

Minimum Qualification Requirements:

• ​A minimum of a B.Ed. Honour’s degree or
• Postgraduate Diploma in Education (at NQF level 8)
• And: The undergraduate qualification or postgraduate qualification must include a focus on Foundation Phase and/or Early Childhood Teaching

Minimum Work Experience Requirements:

• School teaching experience in Foundation Phase is required
• Note: Teaching experience does not include experience gained during Teaching practice / Work Integrated Learning / Intern work or being a Teaching assistant

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Duties:

The supervisor will need to:

• Visit schools to engage with mentor teachers about student performance.
• Observe selected lessons and activities, providing detailed developmental feedback to the student.
• Complete a Lesson Feedback Report after observing at least one lesson, with the possibility of additional lesson observations depending on the programme and year of study.
• Conduct at least one lesson feedback session with the student, preferably immediately after the lesson, to discuss the lesson and outline developmental plans.

Minimum Qualification Requirements:

• ​A minimum of a B.Ed. Honour’s degree or
• Postgraduate Diploma in Education (at NQF level 8)
• And: The undergraduate qualification or postgraduate qualification must include a focus on Intermediate Phase/Senior Phase/ Further Education and Training band

Minimum Work Experience Requirements:

• School teaching experience in Intermediate Phase/Senior Phase/ Further Education and Training band.
• Note: Teaching experience does not include experience gained during Teaching practice / Work Integrated Learning / Intern work or being a Teaching assistant.

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Duties and Responsibilities:

SIS System Set-up & Semester Planning

• Responsible for mapping the students to their respective assessment events per module, per intake year and per assessment event. Liasing with the Admission Officers to ensure that students that have cancelled or where pre-requisites have not been met, are unmapped from the assessment events or where modules have been added for students, that the students are mapped accordingly.
• Responsible for using the National Assessment Schedule to create a Results Tracker for each semester which includes the tracking of ICE submissions and the tracking of the detainment job. Ensure that the Results tracker is updated with any changes to assessment due dates throughout the semester.
• Responsible for running the detainment job per module and per intake year on SIS once all the cumulative formative results have been captured.

Management of Results Capture Sheets

• Responsible for creating manual Result Capture Sheets for Replacement Tests, Exams Sitting 2,  Exam Sitting 3 and Discontinuation exams which involves checking the Grade Roster report on SIS for supplementary exam entry. Assessment Officers are responsible for the checking of student applications/approved concessions on the Student Hub, thereafter the RA is informed to send these for marking.
• Tracking the NQP registered students and ensuring that a separate Result Capture Sheet is generated for these students.
• Always ensure that the Result Capture Sheets (RCS) are updated should results change due to lecturers amending marks, the plagiarism policy and remarks etc.  RCS need to be signed and dated as per the Assessment Strategy and Policy.  Ensure that the RCS are saved electronically and filed accordingly and are readily available for audit purposes.

Results Management (Formative)

• Checking that the results indicated on the assessment scripts or the Grade Centre on Learn match that of what has been captured on the SIS by the lecturers. Capturing and publishing of all results on SIS as per the Assessment Strategy and Policy and ensuring that results are processed as per the SIS HTGs issued.
• Responsible for updating and managing the Results Tracker throughout the semester, to ensure the markings deadlines are adhered to and managed according to the timelines. Liaising with lecturers on due dates, outstanding results, marking extensions and any mark/marking errors picked up.  Escalation of late marking to the Programme Manager, Deputy Head Ops/Head Ops/Head Academics.  Identifying and flagging at risk lecturers prior to the marking cycles and informing the Programme Managers of any issues experienced.
• Manage the capture and release of any additional formative sittings (replacement sitting) marks under manage marks moderation.       
• Liaising with the Admissions and Finance team on students that are not registered and where results therefore cannot be processed on SIS.
• Responding to Customer Relations Officers (CRO's) timeously on student result queries and ensuring that the CROs are updated on progress and resolution of these queries.
• Liaising with lecturer to collect their marked formative scripts to return and provide feedback to the students.  Ensure that lecturer have made the marked online formative assessments available to view on Learn.      
• Responsible for checking that the ICE results captured by the lecturers on the SIS have been captured correctly by the lecturer.
• Responsible for checking that all formative assessments, including ICE have been processed & published on SIS prior to running the detainment job.  Work systematically with the CASS tracker to ensure that all results for CASS modules are released timeously.
• Responsible for capturing and updating the Academic team's plagiarism tracker (if applicable) and in turn are responsible for updating the results both on SIS and the RCS.  Should a student's CASS mark change post the CASS release deadline, the RA is responsible for informing the respective Assessment Officers to ensure the student is issued a permission slip.
• Checking assessment concessions on the Student Hub in collaboration with the Assessment Centre and liaising with the Student Hub on any concessions that have not been actioned.  Understanding the assessment Strategy and policy and capturing results accordingly and correctly. 

Results Management (Summative)

• Checking that the results indicated on the summative assessment scripts or the Grade Centre on Learn match that of what has been captured on SIS by the lecturers. Capturing and publishing of all summative results on SIS as per the assessment strategy and policy and ensuring that results are processed as per the SIS HTGs issued.
• Responsible for updating and managing the Results Tracker to ensure that summative assessment release dates are met and that students receive their overall final results timeously.
• Liaising with lecturers on due dates and ensuring that moderation deadlines are met.  Escalation of late marking to the Programme Manager, Deputy Head Ops/Head Ops/Head Academics.  Identifying and flagging at risk lecturers prior to the marking cycle and informing the Programme Managers of any issues experienced.
• Manage the capture and release of any additional summative sittings (supp/discon/special sitting) marks under manage marks moderation.
• Responding to Customer Relations Officers (CROs) timeously on student result queries and ensuring that the CROs are updated on progress and resolution of these queries.
• Keeping channels of communication open with the Capacity Planning & Scheduling Centre and keeping track of any lecturers that have resigned.  Proactively liaise with the Programme Managers to identify replacement markers for any lecturers that resign or require marking assistance.        
• Should any additional re-write opportunity be approved by the Central Academic Team, the RA's need to capture the results correctly on SIS as per the Assessment Strategy and Policy.
• Responsible for managing the processing of endorsements using the Admission trackers and tracking the corresponding SLP results and in turn processing the corresponding endorsements on SIS.
• Checking assessment concessions on the Student Hub and liaising with the Student Hub on any concessions that have not been actioned.  Understanding the Assessment Strategy and Policy and processing ES1, ES2, ES3 and Discontinuation results accordingly and correctly.
• Responsible for compiling ES2, ES3 and Discontinuation billing list which must be submitted to the Finance Department at the end of each  Semester by use of a finance/ops tracker.
• Responsible for the generation and publishing of all Report Cards and Academic Transcripts, this includes the re-generation of report cards and transcripts post mark changes.
• Verifies scripts received against the marks captured on the mark sheet for the Online Centre and submits the mark sheet to the Online Centre for processing on the academic system thereafter.
• Flag any system related issues that impact the processing of results that in turn will negatively impact on the students' experience and find alternative solutions to mitigate the impact. Works closely with the regional BAC in troubleshooting and resolving any system related issues that impact the processing of results. 

Moderation (External & Internal)

• Supports the Programme Manager or Teaching and Learning Manager on campus in accessing scripts required for the internal moderation and decentralised marking process.
• Responsible for populating the External Moderation Tracking Grid indicating the lecturers that need to be externally moderated.  Identifying the lecturers that are shared between campuses and determining which campus will be responsible for uploading the moderation for these shared lecturers.  Updates the External Moderation Tracking Grid accurately and timeously.
• Scanning the necessary sample of scripts and uploading them on to the moderation tracking system and assigning this to the relevant Central Academic Team (CAT) member.
• Completes the Moderation Control Sheet (MCS) to be included with every set of External moderation.
• Ensures that the Moderation Control Sheet (MCS) and scripts/ Portfolios of Evidence (POE's) are attached and assigned to the relevant Central Academic Team (CAT) member.  The Head of Programme (HOP) outcome is actioned correctly as per the release instruction on the MCS at campus level and in compliance with the assessment strategy and policy.

Managing of Script Viewing & Remarks

• Identifies and co-ordinates script viewing requests made on The Student Hub report and informs the Academic department to arrange a viewing appointment with the student.  Arrange with the Academic staff member to collect and sign for the respective scrip before the script viewing appointment.
• Identifies and co-ordinates re-mark requests made on The Student Hub and checks that payment has been made in respect of the request.  Tracks the remark on the Campus Remark Tracker and co-ordinates the remark with an appropriate marker thereafter.
• Follows up on the re-mark process to ensure that it happens within the allotted time.
• Ensures that the correct outcome is applied once the remark has been completed and returned to the Results Centre as per the Assessment Strategy and Policy.
• Flags any marking discrepancies or concerns with the Programme Manager or Head Academic for the campus. 

Metro file & Managing of Secure Onsite Storage Facility

• All uncollected formative assessments must be retained as per the Assessment Strategy and Policy and must be destroyed in line with The Protection of Personal Information Act (POPIA).
• Responsible for the archiving of summative scripts and Portfolios of Evidence (POE's) for on and off site storage in line with the Assessment Strategy & Policy.  Labelling metro file boxes in a structured and organised manner and completing the Metro file storage box form accordingly.  Arrange for Metro file to collect boxes.
• Responsible for completing and updating the Internal Assessment Storage form.
• Responsible for keeping the Secure Online Storage Facility neat, tidy and organised. 

Team Support & General

• Assists with campus specific projects/events (e.g. Graduation, Open Day etc.).
• Collaborates with all departments on campus to facilitate optimal performance within the Results Centre and to ensure a high quality student experience.
• Complies with The Protection of Personal Information Act (POPIA) legislation relevant to the Results Centre

Minimum Education Requirements:

• Minimum of a National Diploma/Advanced Certificate (NQF Level 6)
• Advanced Diploma or Degree is advantageous

Minimum Work Experience Requirements:

• Minimum of 2 years administrative experience

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Duties and Responsibilities:

Managing and Tracking of Assessment Printing

• Manages the assessment process from the point of capturing on the assessment printing tracking system to receiving crates from the assessment printing service provider.
• Ensures that correct orders are placed and fulfilled as per the details in the assessment printing tracking system.
• Ensures that actual student numbers are updated in the assessment printing tracking system once the student numbers have been audited.
• Manages and ensures that the respective assessment tracking and printing timelines are met and feedback is provided to the National office when required.
• Ensures that the student numbers, venue and Invigilator details have all been captured in the assessment printing tracking system as per the batching timeline to allow for prepacked assessments being delivered in the batches from the assessment printing service provider.
• Ensures that the venue and Invigilator details have been inserted into the distance printing tracking system for the students who are registered with the Online Centre as per the batching timeline to allow for prepacked assessments being delivered in the batches from the assessment printing service provider, and adheres to deadlines given as these determine the last date that inserts or updates can be made.
• Checks the assessment crate contents on arrival from the assessment printing service provider to ensure that all the assessments have been packed and grouped as requested on the assessment printing tracking system.
• Receives batch and lock codes from the assessment printing service provider for opening the crates.
• Ensures that the assessment printing service provider and assessment printing tracking system How-to-Guide has been adhered to.
• Ensures that the crates and locks are returned to the assessment printing service provider timeously after the batch has been checked.

Invigilator Recruitment and Management

• Manages the Invigilator training process and ensures that Invigilators are informed of, and trained on, any changes to the policy.
• Recruits Invigilators for the campus and partners with the Campus HR representative to ensure that all audit requirements are adhered to in the recruitment process.
• Co-ordinates and supervises the Invigilator booking process 5 weeks in advance of assessments in line with the Programme Assessment Schedule (PAS) to ensure that the Invigilator details can be entered in the assessment printing tracking system as per the batching timelines.
• Sends follow up emails to remind Invigilators of bookings.
• Assists with invigilating when required.
• Reconciles the Invigilator reports pre and post assessment, and follows up on any anomalies if and when required.
• Logs assessments in and out with Invigilators.

Pre-Assessment Logistics - Initial and Replacement Assessment

• Manages upcoming assessments using the Programme Assessment Schedule (PAS) and the Combined National Assessment Schedule.
• Uploads the Programme Assessment Schedule (PAS) and informs students that it is available.
• Ensures assessments and memos are stored safely at all times in the campus academic safe from when the assessment is received in the crate from the assessment printing service provider to when the assessment is written, and ensures that any excess scripts are destroyed once the assessment has been written.
• Prepares all documentation required for the assessment as per the assessment templates provided (i.e. the Assessment Activity Logs, Invigilator Reports and Seating plans).
• Finalises the student lists, including the Cumulative Assessment (CASS) lists at the point of exams.
• Exports the register from the distance printing tracking system for the students registered with the Online Centre who have selected the campus as their exam centre.
• Prepares all the assessment documentation required for the students registered with the Online Centre.
• Pulls The Student HUB report daily to ensure the preparation of assessments for applications that have been approved.
• Ensures that pre-assessment logistics accommodate concession applications.
• Accesses and checks the special concession grid to ensure all concessions granted are actioned.
• Proactively plans with the campus Academic department to ensure that all approved special concessions can be accommodated.
• Ensures that all concessions have been arranged for special concession students (i.e. additional time, separate venue etc.).
• Liaises with the ICT department regarding any ICT assessment set-up requirements which may be needed for practical assessments.
• Receives preloads (exams or tests) from the relevant Programme Operations Manager (POM) and ensures that these are uploaded and verified by the Senior ICT Support.
• Escorts students with permission slips to their test/exam venue.
• Updates the student noticeboard with assessment venue allocation details.
• Manages all assessments being written on campus.
• Analyses the criteria for all students writing replacement sittings to ensure that they are eligible to write the assessment.
• Ensures that the Assessment Centre carries out all pre assessment logistical requirements for replacement assessments including the daily analysis of The Student HUB report.
• Checks that students are registered with the Online Centre if they arrive at the incorrect exam centre and grants permission for the student to write the assessment.
• Ensures that all assessment documentation is kept up-to-date at all times and is compliant with all assessment and audit policies and processes.
• Ensures that each stage of the Assessment Activity Log is accounted for by way of a signatory.
• Conducts regular audits of assessment documentation.
• Ensures that the number of booklets and instruments that are issued with an assessment align with those as listed in the assessment documentation and that any surplus/shortfall is accounted for.
• Manages and tracks the assessment booklet stock and conducts regular audits of the assessment booklet tracker.
• Reconciles the Invigilator’s report that summarises all the necessary information and removes the report from the pack before the scripts are handed over to the Results Centre for the marking process.
• Notes and investigates any discrepancies on the Invigilator report.
• Uses the allocated supplier bins for the disposal of assessment instruments to safely destroy test papers and memos as per the Assessment Strategy & Policy, and retains only one memo as a master copy for filing.
• Reconciles the scripts at the end of each assessment and hands them over to the Results Centre for the marking process, results capture and moderation process thereafter.
• Ensures that the assessment memo is included in the pack handed over to the Results Centre for the marking process.
• Hands over the student list to the Results Centre for billing purposes post assessment.
• Notifies the National office of all different location Student HUB approvals and manages and tracks the different location approvals.
• Verifies and confirms the different location venue and Invigilator details as per the confirmation letter included in The Student HUB application.
• Receives written acknowledgement from the different location Invigilator that all exam rules will be followed.
• Ensures that the different location Invigilator is informed of the assessment date and time in the respective time zone.
• Prepares and sends all the assessment documentation (i.e. assessment activity log, Invigilator report and register) to the different location Invigilator at least two days before the assessment is due to be written.
• Prints the assessment received via email from the different location and hands it to the Results Centre for the marking process.

Non-Exam Condition Assessment Processing

• Sets-up student groups and VC Learn links, and manages the assessment submission deadlines on SafeAssign, MS Teams and Turnitin as per the Programme Assessment Schedules (PAS).
• Collects the assessments from the assessment submission point on campus (Campus Reception/Academic Reception/Information Centre) when required.
• Reconciles assessment submissions and signing sheets, and identifies any assessments not submitted through the online plagiarism detection software and hands these cases over to the Results Centre.
• Collects, collates, groups and hands over assessments to the Results Centre by 9 am the day after the submission for the marking process.
• Manages late assignments in accordance with the Assessment Strategy and Policy.

Exam Condition Assessment Escalations

• Facilitates the resolution of any escalations that may occur during the writing of an exam that relate to the exam paper in particular.
• Escalates queries to the relevant Programme Operations Manager (POM) when assessments are running.
• Communicates any decisions made in response to escalated queries and received from the Central Academic Team (CAT) to all students in the various venues in which the assessment is being conducted.
• Communicates query resolution to the respective different location Invigilators.
• Escorts students to the bathroom during assessments.
• Responds to and resolves any issues/queries that Invigilators raise during assessments.

Team Support and General

• Ensures that all student notes are captured in the academic system timeously and accurately.
• Provides training support for any new Assessment Centre team member.
• Completes incident reports, otherwise known as the For Action Now (FAN) reports, for any action which results in non-compliance in the Assessment Centre for guidance and approval on the way forward.
• Tracks and reports any trends emerging from the For Action Now (FAN) reports.
• Ensures that the Assessment Centre is secured at all times and that all access in and out of the Centre is monitored and logged.
• Assists with campus specific projects/events (e.g. Graduation, Open Day etc.).
• Arranges/facilitates regular team focus group sessions with discussions centring on the challenges experienced with existing processes and systems and the proposed improvements needed to address these challenges.
• Ensures compliance to The Protection of Personal Information Act (POPIA) legislation relevant to the Assessment Centre.
• Provides support to the team via performance management and management of leave.
• Drives assessment policy knowledge within the Assessment Centre in order to ensure that students are advised correctly.

Minimum Education Requirements:

• Minimum of a Higher Certificate (NQF level 5), National Diploma (NQF level 6) or above advantageous

Minimum Work Experience Requirements:

• Minimum of 2 years administrative experience (ideally within a tertiary environment), and 2 years leadership / supervision experience for external candidates. 

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Duties and Responsibilities:

Presentation Target

• Deliver engaging presentations at targeted schools, showcasing the benefits of our institution.
• The ability to deliver a great presentation to potential students is crucial.
• Distribute marketing materials and interact with students to generate interest and enquiries.
• Represent our brand at career expos and other stakeholder events.
• Achieve monthly presentation targets as per school priorities.

Database Collection

• Meet monthly targets for collecting school databases to expand our reach.

Interview Target

• Make proactive calls to prospective students, scheduling interviews to meet daily and weekly targets.
• Follow up on online applications, ensuring proof of payments and scheduling appointments.
• Provide prompt responses to online and telephonic enquiries.
• Conduct interviews following an established script, building rapport with students and parents.
• Achieve individual targets for weekly, monthly and annual interviews.

Application Target

• Assist students with the online application process during interviews, securing applications on the spot.
• Follow up with unpaid online applications and ensuring payment is completed.
• Conduct regular calling campaigns to convert interviews into applications.
• Drive application acceptance and pre-registration fee payment.
• Achieve individual targets for weekly, monthly and annual applications.

Registration Target

• Support the campus by converting applications to registrations to achieve the annual campus registration target.

Administration and Reporting

• Maintain accurate daily reports, including call reports and interview booking trackers and the CRM system.
• Ensure interview forms are completed correctly and applications have valid supporting documentation.
• Update relevant systems and reports as required by the Head: Student Recruitment.

Competencies Required:

• Strong interpersonal and communication skills to effectively engage with students, parents and stakeholders.
• The ability to deliver a compelling presentation at schools is crucial.
• Friendly, tenacious, and target-driven mindset with exceptional organisational abilities.
• Excellent time management skills to handle multiple tasks and work under pressure.

Minimum Requirements:

• National Diploma (NQF6) with 3 years sales experience (preferred) OR,
• Alternatively, minimum of National Senior Certificate (or equivalent) with 5 years sales experience.

go to method of application »

Duties and Responsibilities:

Presentation Target

• Deliver engaging presentations at targeted schools, showcasing the benefits of our institution.
• The ability to deliver a great presentation to potential students is crucial.
• Distribute marketing materials and interact with students to generate interest and enquiries.
• Represent our brand at career expos and other stakeholder events.
• Achieve monthly presentation targets as per school priorities.

Database Collection

• Meet monthly targets for collecting school databases to expand our reach.

Interview Target

• Make proactive calls to prospective students, scheduling interviews to meet daily and weekly targets.
• Follow up on online applications, ensuring proof of payments and scheduling appointments.
• Provide prompt responses to online and telephonic enquiries.
• Conduct interviews following an established script, building rapport with students and parents.
• Achieve individual targets for weekly, monthly and annual interviews.

Application Target

• Assist students with the online application process during interviews, securing applications on the spot.
• Follow up with unpaid online applications and ensuring payment is completed.
• Conduct regular calling campaigns to convert interviews into applications.
• Drive application acceptance and pre-registration fee payment.
• Achieve individual targets for weekly, monthly and annual applications.

Registration Target

• Support the campus by converting applications to registrations to achieve the annual campus registration target.

Administration and Reporting

• Maintain accurate daily reports, including call reports and interview booking trackers and the CRM system.
• Ensure interview forms are completed correctly and applications have valid supporting documentation.
• Update relevant systems and reports as required by the Head: Student Recruitment.

Competencies Required:

• Strong interpersonal and communication skills to effectively engage with students, parents and stakeholders.
• The ability to deliver a compelling presentation at schools is crucial.
• Friendly, tenacious, and target-driven mindset with exceptional organisational abilities.
• Excellent time management skills to handle multiple tasks and work under pressure.

Minimum Requirements:

• National Diploma (NQF6) with 3 years sales experience (preferred) OR,
• Alternatively, minimum of National Senior Certificate (or equivalent) with 5 years sales experience.

go to method of application »

Duties and Responsibilities:

Presentation Target

• Deliver engaging presentations at targeted schools, showcasing the benefits of our institution.
• The ability to deliver a great presentation to potential students is crucial.
• Distribute marketing materials and interact with students to generate interest and enquiries.
• Represent our brand at career expos and other stakeholder events.
• Achieve monthly presentation targets as per school priorities.

Database Collection

• Meet monthly targets for collecting school databases to expand our reach.

Interview Target

• Make proactive calls to prospective students, scheduling interviews to meet daily and weekly targets.
• Follow up on online applications, ensuring proof of payments and scheduling appointments.
• Provide prompt responses to online and telephonic enquiries.
• Conduct interviews following an established script, building rapport with students and parents.
• Achieve individual targets for weekly, monthly and annual interviews.

Application Target

• Assist students with the online application process during interviews, securing applications on the spot.
• Follow up with unpaid online applications and ensuring payment is completed.
• Conduct regular calling campaigns to convert interviews into applications.
• Drive application acceptance and pre-registration fee payment.
• Achieve individual targets for weekly, monthly and annual applications.

Registration Target

• Support the campus by converting applications to registrations to achieve the annual campus registration target.

Administration and Reporting

• Maintain accurate daily reports, including call reports and interview booking trackers and the CRM system.
• Ensure interview forms are completed correctly and applications have valid supporting documentation.
• Update relevant systems and reports as required by the Head: Student Recruitment.

Competencies Required:

• Strong interpersonal and communication skills to effectively engage with students, parents and stakeholders.
• The ability to deliver a compelling presentation at schools is crucial.
• Friendly, tenacious, and target-driven mindset with exceptional organisational abilities.
• Excellent time management skills to handle multiple tasks and work under pressure.

Minimum Requirements:

• National Diploma (NQF6) with 3 years sales experience (preferred) OR,
• Alternatively, minimum of National Senior Certificate (or equivalent) with 5 years sales experience.

go to method of application »

Competencies:

• Communication Skills
• Organisational Skills
• Effective Classroom Management

Minimum Education Requirements:

• A minimum of a 4-year BEd degree OR a three year Bachelor’s Degree (i.e., BSC, BCom, BA) + a PGCE.
• An Honours (NQF8) and or a master’s degree (NQF9) in Education or a related field.

Minimum Work Experience Requirements:

• A minimum of 5 years teaching experience in the associated phase (isenior phase or further education and training phase) in which they will supervise students.