Job Vacancies at NielsenIQ

About the job

• Senior Insights Executive, Customer Success is an individual that will manage a selection of manufacturer client relationships across South Africa clients. The role will require the individual to deliver on the commercial agreements in place with our manufacturer clients. The individual will be required to manage the day-to-day relationship with key client stakeholders and be comfortable in presenting data to key client stakeholders.

Responsibilities

• Maintain a client service orientation by managing day-to-day administration of client service activities and coordinating on analysis and reporting of assigned research projects.
• To build a strong partnership with your clients and seek to make an impact by creating & delivering pertinent analytical insights & presentations
• Client Management: undertake analysis for RMS and handle clients' queries.
• Technical: acquire knowledge of both RMS solutions by attending requisite trainings
• Financial Management: participate in financial discussions with team leader and provide necessary inputs
• Serve as primary contact to assigned client contacts on ad-hoc analyses and understand and respond to questions on content, basic data issues/questions, report generation, etc
• Assist managers in delivering quality services to clients and ensure the services provided to clients are timely and precise according to client business needs and specifications and at the same time meeting the company's quality standards
• Provide "in office" research, administrative and operational support to senior staff. Be directly accountable for work conducted for their nominated clients in terms of analyses, charting, etc. and perform quality checks on all reports for alignment to request, accuracy, and correctness.

You’ve dabbled in research and analytics and have the communication skills to translate data into conversation or presentations. You can see the big picture while paying attention to detail. You know what’s happening and you’re ready to influence what’s next.

Qualifications

• 2-4 years’ experience in FMCG / Service / Retail industry
• Experience in working in an analytical capacity
• Strong numerical confidence and ability to translate numbers into clear insights and recommendations
• A team player, capable of working in a team environment and sharing responsibilities with other team members
• Effective communication skills
• Strong Client Focus and Proactiveness
• Strong command on Microsoft Excel and Power Point
• Working knowledge of research techniques and methodologies
• Knowledge of Nielsen Retail Audit

go to method of application »

• This position will be responsible for a portfolio of clients, including NielsenIQ Brandbank’s key customers. These customers are of strategic importance to NielsenIQ Brandbank and your role will be focused on delivering revenue, service alignment and strategic positioning of key products and services.
• The ideal candidate will be comfortable influencing senior external stakeholders, strong sales skills, a track record of using data and tools to drive business growth and be comfortable with owning their own diary.

Responsibilities

• Delivering revenue targets, based on retaining subscription revenue and/or generating new business, both within existing accounts and also across new clients and verticals.
• Managing and growing your portfolio of customer’s dependence on NielsenIQ Brandbank through cross-functional engagement. As part of your role, you will ensure direct, indirect and potential pipeline focuses on the short-, mid- and long-term revenue opportunities.
• Creation and management of an overall sales plan for the account and identifying account activity to ensure appropriate revenue/growth is achieved through up-selling and cross-selling.
• Accurately forecasting revenue to your line manager ensuring there is a consistently strong pipeline to deliver core targets. This is generally on a monthly basis, but you may be asked to provide additional forecasts at your manager’s discretion
• Ensuring as part of your role, our retail customers receive product content for online launches in a time-bound manner by actively managing this with your customer. This will be achieved by contacting your customer base to secure orders and ensuring that products are delivered to NielsenIQ Brandbank for processing
• Responsible for account planning and direction to ensure customer satisfaction and business KPI’s are achieved. You will ensure all services and contracts agreed have the correct margins
• Developing a full understanding of the NielsenIQ Brandbank value proposition (both related to core service and additional software solutions), in
• order to sell the solution to your customer base, and to support with handling any objections that may be raised
• Building a rapport with your customer base by phone, email, and face to face, frequently contacting them to understand their service requirements and identify potential areas where NielsenIQ Brandbank can further support their business objectives. This will support both revenue growth and customer satisfaction
• Using the above knowledge to create Account Development Plans, with Objectives, Goals, Strategies & Measures detailed for all relevant accounts
• Managing and negotiating annual contracts across your client base, with the aim of growing revenue/services across your portfolio in line with NielsenIQ Brandbank business objectives
• Either directly selling, or supporting the sale, of our additional solutions & services beyond the core subscription service – this includes licensed software products and professional services solutions. You will use key service data and case studies to present your proposals to your clients and adapt to ensure the right outcome in all meetings/discussions.
• Scheduling product deliveries around our workflow capacity, dealing with operational queries and generally supporting our operations team to ensure we deliver a good level of service in all instances
• Creating and presenting to senior stakeholders within your customers business to agree to OGSM elements and mutual commitments to move forward as a strategic partner rather than a vendor with your clients.
• Responsible of sales administration tasks such as clients’ invoices & payment follow-up, coordination with different stakeholders about client delivery, invoices delivery & payment collections.

About you

• If you are a strategic sales person with a proven track record of achieving and exceeding sales targets and KPIs and thrive in a busy environment, this role is for you! We are looking for an influential sales professional to drive growth in some of our larger customers. The role is located in Sharjah, UAE.

Qualifications

• Proven track record of managing revenue targets, with a strong desire to consistently overachieve against both personal targets and objectives
• Demonstrable sales experience, with a proven track record of delivering strong results against both revenue targets and KPI measures in previous roles
• Good level of experience in key account management, strategic sales planning and implementation, including experience of pipeline management
• Proven ability to work collaboratively as part of a diverse team, in a fast-paced environment
• Highly organized, driven, with good time management skills and a logical approach
• Ability to present at Board Level and control meetings to your desired outcome.
• Software sales experience preferable
• Able to prioritize workload and excellent attention to detail.
• General interest in FMCG and specifically the eCommerce industry
• Excellent communication skills, both written and verbal, with strong presentation skills and the ability to network effectively.
• Professionally presented, articulate and a confident communicator at all levels
• Experience of working with high value / blue-chip clients in a Commercial function preferable, inclusive of demonstrable ability to deliver revenue growth and increased strategic importance through your collaboration with these clients
• Good understanding & usage of Sales & CRM tools (Salesforce)