Lesaka empowers underserviced Southern African consumers and merchants to fulfil their potential by delivering innovative financial services and other business services focussed on their specific needs.
Read more about this company
Key Performance Areas
- To acquire and educate for sales and service. drive digital migration, ensure activation and cross complementary products
Customer
- Takes accountability in customer engagement to identify customer’s needs.
- Use the systems to establish the authenticity of the customer and avoid dealing with and compromising information to unauthorized persons.
- Performs the regulatory checks for the customer, FICA, POPI and NCR
- Aid customers in account servicing and account origination.
- Handles client serving like issuing of card, answering to client queries
- Referring matters outside the operational mandate to the team leader
People
- Adheres to principles of teamwork
- Allows to be led by the senior
Finance
- Ensure that revenue is generated by meeting the agreed sales target
- Retain customers by providing client service and resolving complaints and queries timeously
- Prevent account closures and operational losses by following laid down procedures on compliance
Process, Risk, Regulatory & Compliance
- Comply with FAIS guidelines (Honesty and Integrity)
- Operates within the code of conduct
- Adhere to Treat Customer fairly, FICA, POPI and NCR guidelines
- Refers any matters outside the laid down scoring to the team leader
- Operate within the stipulated Levels and Limits
- Collate information regarding systems, clients and process to aid an improvement of the overall client experience
Responsibilities
- Leads identified converted into successful sales.
- Ensure activities support cost containment and reduction.
- Educate customers on correct digital channels to maximize channel optimisation.
- Connect with our customers by living up to our brand promise of “HIGH FIVE” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
- Make sure ACTIVATION is PRIORITY on onboarding
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Optimize every customer interaction to migrate cash transactions and/or convert customer to digital channels and self-service channels.
- Resolve all customer queries efficiently, and within agreed timelines.
- Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrates behaviour in support of the organizational values.
- Takes accountability for own performance, personal and career development.
- Maintain an ability to adapt to ever changing business and customer needs.
- Contribute to the overall effectiveness and success of the team.
- Improve knowledge and competencies by completing role specific training.
Key performance measure
- Meet stipulated target
- Service compliments and complaints
- Adhere to Compliance requirements
- Operational losses and attrition
Qualifications
- Minimum Qualification: NQF 4 Qualification
- Preferred Qualification: Relevant NQF 5 qualification as prescribed by the Financial Services Board
- Regulatory Exam qualification
- An appropriate recognised business Diploma or Higher Certificate at NQF level 6
- Microsoft office Computer Literate
Experience
- Experience: 1-2 years related experience
- FAIS – Yes
The successful applicant must:
- Leadership competencies - Manager of Self
- Meeting customers’ needs: I make every effort to understand and fulfil the needs of my internal and external customers. The relationships I establish help customers to feel valued and appreciated and reflect good business practices.
- Handling upset customers: I handle upset customers by hearing them out, empathizing, apologizing, and taking personal responsibility for resolving their problems/issues
- Accepting development opportunities: I accept responsibility for my own development so that I can reach my full potential; and I jointly determine appropriate developmental activities with my manager; OR
- Inspiring others to develop I instil in others a curiosity for new knowledge, experiences, and challenges, and help team members to create development opportunities for the achievement of their full potential
- Anticipating changes: I anticipate changes in work tasks, situations, and the environment, and actively use new situations as opportunities to achieve results
- Considering impact: When attempting to improve my work outputs, I consider the people and systems that will be impacted by my actions
- Working interdependently: My best results are achieved when working with or through my team and, where applicable, several diverse teams across the Net1
- Valuing teams: I value the talents of others, demonstrate commitment to my team, share important or relevant information, and contribute to the achievement of our goals
- Having the confidence to achieve ambitious goals: I strive for the achievement of ambitious goals, as an individual and within teams. I ensure that my actions and decisions demonstrate a commercial mindset.
- Celebrating success: I celebrate success but guard against complacency, do not undermine or discredit others, or become arrogant.
- Building relationships: I actively build trusting and productive relationships with people at work, regardless of their cultural backgrounds, backgrounds, or viewpoints.
- Being true to myself: I always do what I say I will do, even when I am under pressure.
- Demonstrating integrity: I work in an open, transparent and respectful way and I uphold the rights and feelings of all those I work with, especially our customers.
- Understanding regulatory requirements: I demonstrate a full knowledge and understanding of all regulatory rules and principles relevant to my role. I adhere to both the letter and the spirit of applicable regulatory rules and principles. I comply with internal policies and procedures and escalate or whistle-blow potential risks and concerns when I identify them
Closing Date 28 August 2026
go to method of application »
Key Performance Areas
- To acquire and educate for sales and service. drive digital migration, ensure activation and cross complementary products
Customer
- Takes accountability in customer engagement to identify customer’s needs.
- Use the systems to establish the authenticity of the customer and avoid dealing with and compromising information to unauthorized persons.
- Performs the regulatory checks for the customer, FICA, POPI and NCR
- Aid customers in account servicing and account origination.
- Handles client serving like issuing of card, answering to client queries
- Referring matters outside the operational mandate to the team leader
People
- Adheres to principles of teamwork
- Allows to be led by the senior
Finance
- Ensure that revenue is generated by meeting the agreed sales target
- Retain customers by providing client service and resolving complaints and queries timeously
- Prevent account closures and operational losses by following laid down procedures on compliance
Process, Risk, Regulatory & Compliance
- Comply with FAIS guidelines (Honesty and Integrity)
- Operates within the code of conduct
- Adhere to Treat Customer fairly, FICA, POPI and NCR guidelines
- Refers any matters outside the laid down scoring to the team leader
- Operate within the stipulated Levels and Limits
- Collate information regarding systems, clients and process to aid an improvement of the overall client experience
Responsibilities
- Leads identified converted into successful sales.
- Ensure activities support cost containment and reduction.
- Educate customers on correct digital channels to maximize channel optimisation.
- Connect with our customers by living up to our brand promise of “HIGH FIVE” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
- Make sure ACTIVATION is PRIORITY on onboarding
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Optimize every customer interaction to migrate cash transactions and/or convert customer to digital channels and self-service channels.
- Resolve all customer queries efficiently, and within agreed timelines.
- Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrates behaviour in support of the organizational values.
- Takes accountability for own performance, personal and career development.
- Maintain an ability to adapt to ever changing business and customer needs.
- Contribute to the overall effectiveness and success of the team.
- Improve knowledge and competencies by completing role specific training.
Key performance measure
- Meet stipulated target
- Service compliments and complaints
- Adhere to Compliance requirements
- Operational losses and attrition
Qualifications
- Minimum Qualification: NQF 4 Qualification
- Preferred Qualification: Relevant NQF 5 qualification as prescribed by the Financial Services Board
- Regulatory Exam qualification
- An appropriate recognised business Diploma or Higher Certificate at NQF level 6
- Microsoft office Computer Literate
Experience
- Experience: 1-2 years related experience
- FAIS – Yes
The successful applicant must:
- Leadership competencies - Manager of Self
- Meeting customers’ needs: I make every effort to understand and fulfil the needs of my internal and external customers. The relationships I establish help customers to feel valued and appreciated and reflect good business practices.
- Handling upset customers: I handle upset customers by hearing them out, empathizing, apologizing, and taking personal responsibility for resolving their problems/issues
- Accepting development opportunities: I accept responsibility for my own development so that I can reach my full potential; and I jointly determine appropriate developmental activities with my manager; OR
- Inspiring others to develop I instil in others a curiosity for new knowledge, experiences, and challenges, and help team members to create development opportunities for the achievement of their full potential
- Anticipating changes: I anticipate changes in work tasks, situations, and the environment, and actively use new situations as opportunities to achieve results
- Considering impact: When attempting to improve my work outputs, I consider the people and systems that will be impacted by my actions
- Working interdependently: My best results are achieved when working with or through my team and, where applicable, several diverse teams across the Net1
- Valuing teams: I value the talents of others, demonstrate commitment to my team, share important or relevant information, and contribute to the achievement of our goals
- Having the confidence to achieve ambitious goals: I strive for the achievement of ambitious goals, as an individual and within teams. I ensure that my actions and decisions demonstrate a commercial mindset.
- Celebrating success: I celebrate success but guard against complacency, do not undermine or discredit others, or become arrogant.
- Building relationships: I actively build trusting and productive relationships with people at work, regardless of their cultural backgrounds, backgrounds, or viewpoints.
- Being true to myself: I always do what I say I will do, even when I am under pressure.
- Demonstrating integrity: I work in an open, transparent and respectful way and I uphold the rights and feelings of all those I work with, especially our customers.
- Understanding regulatory requirements: I demonstrate a full knowledge and understanding of all regulatory rules and principles relevant to my role. I adhere to both the letter and the spirit of applicable regulatory rules and principles. I comply with internal policies and procedures and escalate or whistle-blow potential risks and concerns when I identify them
Closing Date 28 August 2026
go to method of application »
Job Description
- A vacancy exists for an Area Sales Manager within the Lesaka Merchant Division, in Mpumalanga (Nelspruit).
- An ambitious and Performance driven Area Manager to lead and expand Lesaka Merchant Informal Trade division. In this role, you will be at the forefront of our success, operating with full autonomy and ownership just like running your own thriving business. This is a high-impact opportunity to drive business growth, forge strategic partnerships, and lead a top-performing sales team.
- You will play a key role in ensuring exceptional service delivery and operational excellence, directly contributing to the company's success. If you're passionate about sales leadership, business expansion, and making a lasting impact, this is your chance to shape the future of Lesaka!
Requirements
- Drive new business acquisition while nurturing and strengthening relationships with existing customers.
- Ensure the sales team remains aligned with business goals, strategic plans, and growth objectives.
- Partner with various departments and business units to implement best practices and eliminate operational barriers that may impact team success.
- Identify and drive efficiency improvements to enhance sales performance and customer satisfaction.
- Coach and mentor direct reports, setting clear performance expectations and ensuring accountability for results.
- Foster a high-performance culture by developing and supporting the team in achieving their goals.
- Oversee planning, staffing, budgeting, and expense management, ensuring operational efficiency and cost-effectiveness.
- Continuously refine and implement sales strategies and regional business plans using data-driven insights and market trends.
- Five years of successfully managing sales teams and delivering revenue growth
Qualifications
- Bachelor’s degree in business administration, Sales, Marketing, or a related field (preferred but not always required).
- Sales and Leadership Training or relevant certifications (e.g., Sales Management, Leadership Development).
- Experience in delivering growth results in line with business budgets, demonstrated hitting of targets in high pressure environment.
- Experience in formal Performance Management and Progressive disciplines
- Proven experience in sales leadership, team management, or business development.
- Proficiency in CRM software and sales analytics tools.
- Industry-specific knowledge (if applicable, such as fintech, Banking & FMCG)
- Endorsed code 8 driver's license.
Key Competencies and Skills
- Performance-oriented mindset, focusing on delivery to targets and objectives as primary driver in day-to-days.
- Strong communication skills with the ability to engage effectively at all levels.
- A genuine interest in understanding our business and its dynamics.
- Proven ability to build and maintain collaborative relationships.
- Proactive mindset with a results-driven approach to achieving goals.
- Demonstrated leadership skills in managing, motivating, and mentoring a high-performing sales team, with a strong track record of meeting and exceeding sales targets.
- Exceptional attention to detail and the ability to follow procedures accurately.
- High level of integrity and professionalism in all aspects of work.
- Five years of successfully managing sales teams and delivering revenue growth
Why Lesaka Merchant
- Opportunity to work in a dynamic and fast-growing industry.
- Collaborative and inclusive work environment.
- Career development and growth opportunities.
Closing Date 28 August 2026
go to method of application »
Job Description
- We are looking for a Facilities Team Leader to take ownership of the day-to-day operations of our office site, ensuring that the workplace is safe, secure, clean, well-maintained and fully operational for employees, visitors and clients.
- As the key point of accountability on site, you will coordinate the onsite facilities team, including reception, cleaning and security personnel, while managing contractors, suppliers and service providers to ensure a consistently high standard of workplace experience.
- This is a hands-on role requiring someone who is proactive, organised, service-oriented and comfortable taking ownership of operational issues from identification through to resolution.
Key Responsibilities
- Ensure compliance with applicable occupational health and safety legislation, company policies and building requirements.
- Coordinate fire, evacuation and emergency preparedness, including drills, inspections, signage and emergency equipment.
- Conduct regular site inspections and proactively identify and address health, safety and maintenance risks.
- Oversee onsite security, access control, CCTV, alarms, visitor management and access cards.
- Act as the first point of contact for security incidents and coordinate appropriate responses.
- Manage planned and reactive maintenance across the building, furniture, equipment and MEP systems.
- Monitor building infrastructure, including HVAC, lighting, lifts, generators and water systems, and coordinate preventative and reactive maintenance.
- Manage relationships with contractors, suppliers and service providers, ensuring performance against agreed service levels.
- Coordinate contractor access, inductions and compliance with site health and safety requirements.
- Ensure consistently high standards of cleanliness, hygiene and housekeeping across the workplace.
- Manage cleaning teams and contractors and conduct regular quality checks.
- Manage stock levels of office, cleaning, kitchen and other facilities-related consumables, ensuring accurate records and timely replenishment.
- Lead and supervise the onsite facilities team, including receptionists, cleaners and security personnel.
- Manage rosters, leave and shift coverage to ensure appropriate site staffing.
- Provide day-to-day supervision, coaching and performance management in line with company policies.
- Resolve day-to-day facilities queries and ensure issues are tracked and closed within agreed turnaround times.
- Support workplace initiatives, office moves, events and employee experience initiatives in partnership with Human Capital.
- Monitor site budgets, maintenance spend and stock usage and provide regular operational reporting.
- Build a professional, welcoming and service-oriented workplace experience for employees, visitors and clients.
What You’ll Need
Qualifications
- Matric / Grade 12 is essential.
- A certificate or diploma in Facilities Management, Health & Safety, Hospitality or a related field would be advantageous.
- SAMTRAC or an equivalent occupational health and safety qualification would be advantageous.
Experience
- 3–5 years' experience in facilities, office management, hospitality or site operations.
- Proven experience supervising onsite staff, such as cleaners, security personnel or receptionists.
- Experience managing contractors, suppliers and service providers.
- Experience in a corporate, multi-tenant or shared-office environment would be advantageous.
Knowledge & Skills
- Working knowledge of occupational health and safety requirements and site risk management.
- Strong planning, organisation and prioritisation skills.
- Ability to lead, roster and manage a diverse onsite team.
- Strong vendor and contractor management skills, including managing performance against SLAs.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office and the ability to work with facilities or helpdesk systems.
What We’re Looking For
We’re looking for someone who:
- Takes ownership and proactively resolves issues without waiting for direction.
- Stays calm under pressure and can manage incidents, emergencies and competing priorities.
- Has a strong service mindset and understands that facilities plays a key role in employee experience.
- Pays attention to detail and takes pride in maintaining high standards of safety, cleanliness and presentation.
- Is trustworthy and accountable, particularly when managing stock, budgets, security and site access.
- Works collaboratively with Human Capital, Security, IT, contractors and other stakeholders.
Working Conditions
- This is a full-time, site-based role requiring regular presence on site during operating hours. The role may require flexibility for early starts, late finishes or emergency call-outs relating to site incidents.
- The successful candidate must be comfortable working across all areas of the site, including storage areas, plant rooms and building exteriors.
Why Join Us?
- This is an opportunity to play a key role in creating a workplace that is safe, efficient, professional and enjoyable for everyone who uses it. You will have a visible operational impact while leading the onsite facilities function and working closely with key stakeholders across the business.
- If you are a hands-on facilities professional who takes pride in operational excellence and creating a great workplace experience, we would love to hear from you.
Closing Date 31 August 2026
go to method of application »
Job Description
- We are looking for a Facilities Team Leader to take ownership of the day-to-day operations of our office site, ensuring that the workplace is safe, secure, clean, well-maintained and fully operational for employees, visitors and clients.
- As the key point of accountability on site, you will coordinate the onsite facilities team, including reception, cleaning and security personnel, while managing contractors, suppliers and service providers to ensure a consistently high standard of workplace experience.
- This is a hands-on role requiring someone who is proactive, organised, service-oriented and comfortable taking ownership of operational issues from identification through to resolution.
Key Responsibilities
- Ensure compliance with applicable occupational health and safety legislation, company policies and building requirements.
- Coordinate fire, evacuation and emergency preparedness, including drills, inspections, signage and emergency equipment.
- Conduct regular site inspections and proactively identify and address health, safety and maintenance risks.
- Oversee onsite security, access control, CCTV, alarms, visitor management and access cards.
- Act as the first point of contact for security incidents and coordinate appropriate responses.
- Manage planned and reactive maintenance across the building, furniture, equipment and MEP systems.
- Monitor building infrastructure, including HVAC, lighting, lifts, generators and water systems, and coordinate preventative and reactive maintenance.
- Manage relationships with contractors, suppliers and service providers, ensuring performance against agreed service levels.
- Coordinate contractor access, inductions and compliance with site health and safety requirements.
- Ensure consistently high standards of cleanliness, hygiene and housekeeping across the workplace.
- Manage cleaning teams and contractors and conduct regular quality checks.
- Manage stock levels of office, cleaning, kitchen and other facilities-related consumables, ensuring accurate records and timely replenishment.
- Lead and supervise the onsite facilities team, including receptionists, cleaners and security personnel.
- Manage rosters, leave and shift coverage to ensure appropriate site staffing.
- Provide day-to-day supervision, coaching and performance management in line with company policies.
- Resolve day-to-day facilities queries and ensure issues are tracked and closed within agreed turnaround times.
- Support workplace initiatives, office moves, events and employee experience initiatives in partnership with Human Capital.
- Monitor site budgets, maintenance spend and stock usage and provide regular operational reporting.
- Build a professional, welcoming and service-oriented workplace experience for employees, visitors and clients.
What You’ll Need
Qualifications
- Matric / Grade 12 is essential.
- A certificate or diploma in Facilities Management, Health & Safety, Hospitality or a related field would be advantageous.
- SAMTRAC or an equivalent occupational health and safety qualification would be advantageous.
Experience
- 3–5 years' experience in facilities, office management, hospitality or site operations.
- Proven experience supervising onsite staff, such as cleaners, security personnel or receptionists.
- Experience managing contractors, suppliers and service providers.
- Experience in a corporate, multi-tenant or shared-office environment would be advantageous.
Knowledge & Skills
- Working knowledge of occupational health and safety requirements and site risk management.
- Strong planning, organisation and prioritisation skills.
- Ability to lead, roster and manage a diverse onsite team.
- Strong vendor and contractor management skills, including managing performance against SLAs.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office and the ability to work with facilities or helpdesk systems.
What We’re Looking For
We’re looking for someone who:
- Takes ownership and proactively resolves issues without waiting for direction.
- Stays calm under pressure and can manage incidents, emergencies and competing priorities.
- Has a strong service mindset and understands that facilities plays a key role in employee experience.
- Pays attention to detail and takes pride in maintaining high standards of safety, cleanliness and presentation.
- Is trustworthy and accountable, particularly when managing stock, budgets, security and site access.
- Works collaboratively with Human Capital, Security, IT, contractors and other stakeholders.
Working Conditions
- This is a full-time, site-based role requiring regular presence on site during operating hours. The role may require flexibility for early starts, late finishes or emergency call-outs relating to site incidents.
- The successful candidate must be comfortable working across all areas of the site, including storage areas, plant rooms and building exteriors.
Why Join Us?
- This is an opportunity to play a key role in creating a workplace that is safe, efficient, professional and enjoyable for everyone who uses it. You will have a visible operational impact while leading the onsite facilities function and working closely with key stakeholders across the business.
- If you are a hands-on facilities professional who takes pride in operational excellence and creating a great workplace experience, we would love to hear from you.
Closing Date 31 August 2026
go to method of application »
Job Description
- We are looking for a Facilities Team Leader to take ownership of the day-to-day operations of our office site, ensuring that the workplace is safe, secure, clean, well-maintained and fully operational for employees, visitors and clients.
- As the key point of accountability on site, you will coordinate the onsite facilities team, including reception, cleaning and security personnel, while managing contractors, suppliers and service providers to ensure a consistently high standard of workplace experience.
- This is a hands-on role requiring someone who is proactive, organised, service-oriented and comfortable taking ownership of operational issues from identification through to resolution.
Key Responsibilities
- Ensure compliance with applicable occupational health and safety legislation, company policies and building requirements.
- Coordinate fire, evacuation and emergency preparedness, including drills, inspections, signage and emergency equipment.
- Conduct regular site inspections and proactively identify and address health, safety and maintenance risks.
- Oversee onsite security, access control, CCTV, alarms, visitor management and access cards.
- Act as the first point of contact for security incidents and coordinate appropriate responses.
- Manage planned and reactive maintenance across the building, furniture, equipment and MEP systems.
- Monitor building infrastructure, including HVAC, lighting, lifts, generators and water systems, and coordinate preventative and reactive maintenance.
- Manage relationships with contractors, suppliers and service providers, ensuring performance against agreed service levels.
- Coordinate contractor access, inductions and compliance with site health and safety requirements.
- Ensure consistently high standards of cleanliness, hygiene and housekeeping across the workplace.
- Manage cleaning teams and contractors and conduct regular quality checks.
- Manage stock levels of office, cleaning, kitchen and other facilities-related consumables, ensuring accurate records and timely replenishment.
- Lead and supervise the onsite facilities team, including receptionists, cleaners and security personnel.
- Manage rosters, leave and shift coverage to ensure appropriate site staffing.
- Provide day-to-day supervision, coaching and performance management in line with company policies.
- Resolve day-to-day facilities queries and ensure issues are tracked and closed within agreed turnaround times.
- Support workplace initiatives, office moves, events and employee experience initiatives in partnership with Human Capital.
- Monitor site budgets, maintenance spend and stock usage and provide regular operational reporting.
- Build a professional, welcoming and service-oriented workplace experience for employees, visitors and clients.
What You’ll Need
Qualifications
- Matric / Grade 12 is essential.
- A certificate or diploma in Facilities Management, Health & Safety, Hospitality or a related field would be advantageous.
- SAMTRAC or an equivalent occupational health and safety qualification would be advantageous.
Experience
- 3–5 years' experience in facilities, office management, hospitality or site operations.
- Proven experience supervising onsite staff, such as cleaners, security personnel or receptionists.
- Experience managing contractors, suppliers and service providers.
- Experience in a corporate, multi-tenant or shared-office environment would be advantageous.
Knowledge & Skills
- Working knowledge of occupational health and safety requirements and site risk management.
- Strong planning, organisation and prioritisation skills.
- Ability to lead, roster and manage a diverse onsite team.
- Strong vendor and contractor management skills, including managing performance against SLAs.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office and the ability to work with facilities or helpdesk systems.
What We’re Looking For
We’re looking for someone who:
- Takes ownership and proactively resolves issues without waiting for direction.
- Stays calm under pressure and can manage incidents, emergencies and competing priorities.
- Has a strong service mindset and understands that facilities plays a key role in employee experience.
- Pays attention to detail and takes pride in maintaining high standards of safety, cleanliness and presentation.
- Is trustworthy and accountable, particularly when managing stock, budgets, security and site access.
- Works collaboratively with Human Capital, Security, IT, contractors and other stakeholders.
Working Conditions
- This is a full-time, site-based role requiring regular presence on site during operating hours. The role may require flexibility for early starts, late finishes or emergency call-outs relating to site incidents.
- The successful candidate must be comfortable working across all areas of the site, including storage areas, plant rooms and building exteriors.
Why Join Us?
- This is an opportunity to play a key role in creating a workplace that is safe, efficient, professional and enjoyable for everyone who uses it. You will have a visible operational impact while leading the onsite facilities function and working closely with key stakeholders across the business.
- If you are a hands-on facilities professional who takes pride in operational excellence and creating a great workplace experience, we would love to hear from you.
Closing Date 31 August 2026
go to method of application »
Job purpose
- To assist the Manager with the daily administration functions of the Branch
Key responsibilities
- Do effective planning and administration
- Control and administrate all auto cards to be used for fuel and servicing of the vehicles
- Compile weekly, monthly and annual Provincial and Branch stock returns to Head Office
- Complete Input of daily MIS information to Head Office
- Complete weekly returns
- Collect, deliver and distribute mail
- Routine personnel administrative duties, general office, finance and administration
- Receive stock from Head Office for distribution to branches
- Receive of faulty merchant equipment from Branches for return to Head Office
- Daily liaison with head office regarding all Merchant Acquiring related issues
- Perform fleet management
- HR related queries for staff
- Salaries, medical aid etc.)
- Device tracking on Help Desk System
- Ad hoc admin duties when required
Key performance measure
- Internal and external relationships
Competencies and Behaviors required
Qualifications and Experience Educational Level:
- Grade 12 and related tertiary qualification
- PC Literate (Microsoft Word, Windows) MS Word, Excel, Outlook Express Experience Required:
- Minimum 1-2 years basic administration skills
Essential requirements:
- Must be figure orientated
- Ability to communicate effectively verbally and in writing
- Must be reliable, trustworthy and honest
- Be in possession of a valid South African Credit Card driver’s license free of endorsements
Closing Date: 01 September 2026
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Job Description
- Lesaka is looking for an IT Service Desk Engineer to join our Technology team and provide exceptional first-line technical support to our people across the business.
- In this role, you’ll be responsible for keeping our end-users productive by diagnosing and resolving hardware, software, application, connectivity and access-related issues.
- You’ll support users across multiple channels, manage incidents in line with SLAs, and work closely with specialist IT teams to resolve more complex technical problems.
- This is a hands-on, service-focused role for someone who enjoys solving problems, working with technology and helping people get the most out of their IT environment.
What You’ll Be Doing
- Provide first-line technical support for hardware, software, applications, operating systems and network-related issues.
- Respond to and resolve incidents and service requests received through telephony, email, Microsoft Teams, Jira Service Management and WhatsApp.
- Diagnose and resolve technical issues across desktops, laptops, tablets, peripherals and business applications.
- Provide both on-site and remote technical support.
- Prioritise, manage and escalate incidents and requests in accordance with applicable SLAs.
- Install, configure, deploy and maintain desktop computers, laptops, tablets, operating systems and peripherals.
- Support Windows and macOS environments and Microsoft 365 applications.
- Troubleshoot hardware, software, operating system and network connectivity issues.
- Assist with user account setup, permissions and access through Active Directory and Microsoft Entra ID/Azure AD.
- Support endpoint security controls, MFA and initial security threat and phishing triage.
- Maintain accurate records of incidents, resolutions, configurations and IT assets.
- Develop and maintain troubleshooting guides, technical documentation and knowledge base articles.
- Help users understand and effectively use technology, applications and self-service resources.
- Use AI-assisted support tools, chatbots, knowledge portals and automation to improve first-contact resolution and the overall user experience.
- Identify recurring issues and contribute to continuous improvement initiatives across the Service Desk.
- Collaborate with infrastructure, network, security, applications and other technical teams to resolve escalated issues.
- Support Technology projects, upgrades and endpoint improvement initiatives.
What You’ll Bring
- A minimum of 2 years’ experience in IT Support, Service Desk Support or a related technical role.
- Strong knowledge of Windows and macOS operating systems.
- Good understanding of desktop hardware, peripherals and common business applications.
- Experience troubleshooting hardware, software, operating system and network connectivity issues.
- Experience working with IT service management or ticketing systems.
- Experience with Microsoft 365 and Microsoft Entra ID/Azure AD or similar cloud platforms.
- Knowledge of Active Directory or similar identity and access management systems.
- Knowledge of endpoint security, MFA and basic security incident triage.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- A customer-focused approach and the ability to communicate technical information clearly to non-technical users.
- A methodical approach to troubleshooting and strong attention to detail.
- The ability to prioritise competing demands and perform effectively in a fast-paced, service-driven environment.
Qualifications
- A relevant qualification in Information Technology, Computer Science or a related field will be advantageous.
- CompTIA A+ certification is mandatory.
- ITIL 4 Foundation certification will be advantageous.
Why Join Lesaka?
- At Lesaka, Technology is at the heart of how we connect our people, customers and businesses. You’ll have the opportunity to work in a dynamic environment where your technical expertise directly contributes to keeping our business running effectively.
- We’re looking for someone who is curious, solutions-focused and passionate about technology and customer service — someone who wants to solve problems, learn continuously and make a real difference to the end-user experience.
Important to Know
- This role requires flexibility to work overtime and/or standby when operationally required, including weekends and public holidays where applicable. The successful candidate will also be expected to maintain punctuality, adhere to assigned shifts and contribute positively to the overall performance of the IT Service Desk.
Ready to make an impact?
- If you have the technical expertise, problem-solving ability and customer-first mindset we’re looking for, we’d love to hear from you.
Closing Date: 01 September 2026
go to method of application »
About the Role
- The Junior Electro-Mechanical Sub-Assembly Repair Technician is responsible for the diagnosis, repair, and refurbishment of electro-mechanical sub-assemblies used in the Bulk Deposit Acceptor.
- The role includes fault diagnosis and recording using proprietary diagnostic software and test equipment, hands on electro-mechanical repair work, and testing of completed assemblies and sub-assemblies across mechanical, electronic, and - where relevant - software aspects.
- As a junior role, the position includes structured on-the-job mentorship from the Senior Electronic Engineer, with the expectation that the incumbent will progressively build competency to handle a wider range of fault types and repair complexity over time.
Key Responsibilities
- Diagnose faults on electro-mechanical sub-assemblies used in the Bulk Deposit Acceptor, using proprietary diagnostic software and test equipment.
- Accurately record diagnostic findings, fault codes, and root cause information against each unit's job card or repair record.
- Repair and refurbish electro-mechanical sub-assemblies to the required specification, including replacement, rework, or re-calibration of mechanical and electronic components.
- Carry out basic soldering and de-soldering on PCBs where required to support component-level repairs, under guidance where necessary.
- Test completed assemblies and sub-assemblies - covering mechanical, electronic, and where relevant, software/firmware aspects - against approved test specifications.
- Sign off and release only units that pass all required test stages before they are returned to stock, production, or dispatch.
- Follow standard operating procedures, diagnostic protocols, and repair work instructions consistently and without unauthorized deviation.
- Always apply ESD-safe handling practices when working with sensitive electronic components.
- Escalate faults that fall outside of scope, or that suggest a recurring or design-related root cause, to the Senior Electronic Engineer.
- Maintain accurate job cards, repair histories, and test/traceability records for every unit handled.
- Use diagnostic equipment, test rigs, soldering equipment, and hand tools correctly, safely, and within calibration requirements.
- Maintain a clean, organized, and safe workstation in line with 5S and SHEQ requirements.
- Actively develop technical knowledge and repair competency under the mentorship of the Senior Electronic Engineer, progressing to handle increasingly complex faults over time.
Qualifications & Experience
Required
- Matric essential, including Mathematics and Physical Science (or equivalent).
- A qualification or in-progress studies in Electrical/Electronic Engineering (N4-N6, or equivalent), Mechatronics, or a related discipline is required.
- 0-2 years' experience in an electro-mechanical repair, assembly, or test environment; this is a junior level role and candidates keen to develop within the field are encouraged to apply.
- Exposure to soldering/de-soldering on PCBs, use of test/measuring instruments, or basic faultfinding is advantageous.
- Familiarity with diagnostic software tools is advantageous but full training will be provided.
Key Competencies
- Strong mechanical and electronic aptitude, with a genuine interest in hands-on diagnostic and repair work.
- Good attention to detail and a methodical, disciplined approach to fault-finding and documentation.
- Ability to follow diagnostic protocols and work instructions accurately.
- Basic understanding of electronic circuits and components; willingness to build deeper technical knowledge on the job.
- Comfortable using computers and proprietary diagnostic software (full training provided).
- Good communication skills, both written and verbal, for accurate fault reporting and escalation.
- Team player, reliable, and eager to learn and progress under supervision.
- Physically able to perform bench-based repair work, including handling sub-assemblies and components of moderate weight using correct technique and equipment provided.
Closing Date 28 August 2026
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Key Performance Areas
- To acquire and educate for sales and service. drive digital migration, ensure activation and cross complementary products
Customer
- Takes accountability in customer engagement to identify customer’s needs.
- Use the systems to establish the authenticity of the customer and avoid dealing with and compromising information to unauthorized persons.
- Performs the regulatory checks for the customer, FICA, POPI and NCR
- Aid customers in account servicing and account origination.
- Handles client serving like issuing of card, answering to client queries
- Referring matters outside the operational mandate to the team leader
People
- Adheres to principles of teamwork
- Allows to be led by the senior
Finance
- Ensure that revenue is generated by meeting the agreed sales target
- Retain customers by providing client service and resolving complaints and queries timeously
- Prevent account closures and operational losses by following laid down procedures on compliance
Process, Risk, Regulatory & Compliance
- Comply with FAIS guidelines (Honesty and Integrity)
- Operates within the code of conduct
- Adhere to Treat Customer fairly, FICA, POPI and NCR guidelines
- Refers any matters outside the laid down scoring to the team leader
- Operate within the stipulated Levels and Limits
- Collate information regarding systems, clients and process to aid an improvement of the overall client experience
Responsibilities
- Leads identified converted into successful sales.
- Ensure activities support cost containment and reduction.
- Educate customers on correct digital channels to maximize channel optimisation.
- Connect with our customers by living up to our brand promise of “HIGH FIVE” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
- Make sure ACTIVATION is PRIORITY on onboarding
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Optimize every customer interaction to migrate cash transactions and/or convert customer to digital channels and self-service channels.
- Resolve all customer queries efficiently, and within agreed timelines.
- Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrates behaviour in support of the organizational values.
- Takes accountability for own performance, personal and career development.
- Maintain an ability to adapt to ever changing business and customer needs.
- Contribute to the overall effectiveness and success of the team.
- Improve knowledge and competencies by completing role specific training.
Key performance measure
- Meet stipulated target
- Service compliments and complaints
- Adhere to Compliance requirements
- Operational losses and attrition
Qualifications
- Minimum Qualification: NQF 4 Qualification
- Preferred Qualification: Relevant NQF 5 qualification as prescribed by the Financial Services Board
- Regulatory Exam qualification
- An appropriate recognised business Diploma or Higher Certificate at NQF level 6
- Microsoft office Computer Literate
Experience
- Experience: 1-2 years related experience
- FAIS – Yes
The successful applicant must:
- Leadership competencies - Manager of Self
- Meeting customers’ needs: I make every effort to understand and fulfil the needs of my internal and external customers. The relationships I establish help customers to feel valued and appreciated and reflect good business practices.
- Handling upset customers: I handle upset customers by hearing them out, empathizing, apologizing, and taking personal responsibility for resolving their problems/issues
- Accepting development opportunities: I accept responsibility for my own development so that I can reach my full potential; and I jointly determine appropriate developmental activities with my manager; OR
- Inspiring others to develop I instil in others a curiosity for new knowledge, experiences, and challenges, and help team members to create development opportunities for the achievement of their full potential
- Anticipating changes: I anticipate changes in work tasks, situations, and the environment, and actively use new situations as opportunities to achieve results
- Considering impact: When attempting to improve my work outputs, I consider the people and systems that will be impacted by my actions
- Working interdependently: My best results are achieved when working with or through my team and, where applicable, several diverse teams across the Net1
- Valuing teams: I value the talents of others, demonstrate commitment to my team, share important or relevant information, and contribute to the achievement of our goals
- Having the confidence to achieve ambitious goals: I strive for the achievement of ambitious goals, as an individual and within teams. I ensure that my actions and decisions demonstrate a commercial mindset.
- Celebrating success: I celebrate success but guard against complacency, do not undermine or discredit others, or become arrogant.
- Building relationships: I actively build trusting and productive relationships with people at work, regardless of their cultural backgrounds, backgrounds, or viewpoints.
- Being true to myself: I always do what I say I will do, even when I am under pressure.
- Demonstrating integrity: I work in an open, transparent and respectful way and I uphold the rights and feelings of all those I work with, especially our customers.
- Understanding regulatory requirements: I demonstrate a full knowledge and understanding of all regulatory rules and principles relevant to my role. I adhere to both the letter and the spirit of applicable regulatory rules and principles. I comply with internal policies and procedures and escalate or whistle-blow potential risks and concerns when I identify them
Closing Date 31 August 2026
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About the Role
- The Senior Storeman is responsible for the accurate, safe, and efficient management of all inventory within the store and warehouse, including raw materials, components, sub-assemblies, consumables, and finished goods used in the manufacture, assembly, and refurbishment of automated cash acceptance vaults, disposable cash bags, and validator units.
- The role ensures that production, refurbishment, and after-sales operations are not disrupted by stock unavailability while maintaining inventory accuracy, traceability, and compliance with SHEQ and company procedures. The Senior Storeman also provides day-to-day supervision of store personnel and reports directly to the Inventory Manager.
Key Responsibilities
Inventory Management
- Manage the receipt, storage, issuing, and dispatch of all raw materials, components, sub-assemblies, consumables, and finished goods related to automated cash acceptance vaults, disposable bags, and validator units.
- Maintain accurate, real-time stock records in the ERP system and ensure all inventory transactions are properly authorised and documented.
- Plan and execute regular cycle counts and support annual stock takes.
- Investigate, analyse, and resolve stock variances.
Production & Operational Support
- Kit and stage components for production and assembly lines according to production schedules.
- Support refurbishment and repair work orders by ensuring component availability.
- Monitor stock levels against minimum, maximum, and reorder thresholds.
- Proactively identify and escalate inventory shortages that may impact production or after-sales service.
Warehouse Operations
- Ensure proper storage, handling, and protection of materials and sensitive electronic components.
- Oversee receiving, put-away, picking, kitting, and dispatch activities.
- Maintain warehouse organisation and efficient stock flow processes.
- Ensure compliance with inventory control procedures and best practices.
Goods receiving & quality control
- Inspect incoming goods against purchase orders and quality requirements.
- Process and manage supplier returns and non-conformances.
- Maintain supplier documentation, certificates of conformance, and traceability records.
- Escalate damaged or non-conforming goods to the appropriate stakeholders.
Team Leadership
- Supervise Storemen and Store Assistants.
- Allocate work and monitor daily productivity.
- Conduct on-the-job training and skills development.
- Support performance management and employee development initiatives.
SHEQ & Housekeeping
- Enforce housekeeping, safety, and SHEQ standards within the warehouse.
- Ensure correct handling of ESD-sensitive components.
- Maintain a clean, organised, and safe working environment in accordance with 5S standards.
- Promote a culture of safety and compliance.
Reporting & continuous improvement
- Prepare and submit stock, slow-moving stock, and obsolescence reports.
- Support initiatives that improve inventory control, warehouse efficiency, and cost reduction.
- Identify opportunities to reduce shrinkage, damage, and obsolete stock.
- Contribute to process improvement initiatives within the inventory function.
Qualifications & Experience
Required
- Matric essential (Grade 12)
- Relevant qualification in Logistics, Supply Chain, or Warehouse Management.
- Forklift Operator's Licence
- Minimum 5 years' experience within a storeman or warehouse environment (essential).
- Minimum 2 years' experience in a senior or supervisory capacity (essential).
- Manufacturing, electronics, engineering, or assembly environment experience (preferred).
- Experience handling ESD-sensitive electronic components (preferred).
Key Competencies
- Strong inventory control and stock management knowledge.
- Sound understanding of FIFO, FEFO, cycle counting, and min/max planning principles.
- Experience using ERP and stock management systems.
- Computer literacy, including MS Excel.
- High attention to detail and accuracy.
- Strong organisational and planning skills.
- Effective people management and supervisory ability.
- Ability to work under pressure and meet deadlines.
- Honest, trustworthy, and accountable.
- Strong communication and teamwork skills.
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About the Role
- The CIT-Administrator is responsible for providing comprehensive administrative, coordination, and support services for the Cash-in-Transit (CIT) function. The role ensures the effective management of CIT service delivery, client queries, contracts, scheduling, audits, invoicing, reconciliations, and risk-related activities while maintaining accurate records and stakeholder communication.
- The incumbent acts as a key liaison between clients, internal departments, and CIT service providers to ensure that collections, route scheduling, pricing, contract administration, and service changes are managed efficiently and within agreed service levels. The role also supports risk management, financial processes, reporting, compliance, and continuous improvement initiatives to ensure operational excellence and a high level of customer service.
Key Responsibilities
CIT Queries
- Resolving non-service delivery complaints
- Arranging Adhoc collection services
- Create Public Holiday surveys
- Arranging Public Holiday schedules for End-to-End clients
- Provide detailed updates to the sales team with regards to clients that requested Public Holiday collections
- Ensure Public Holiday notifications go out timeously.
- Be responsible for feedback on queries received via CIT support E-Mail, WhatsApp group/s, Call Centre logged enquiries for CIT and queries received telephonically (no more than 24H-48H SLA)
- Ensure that CIT change in service day and/or change in CIT requests are dealt with timeously and terminations/ notices are sent.
- Arrange tags (CIT) to be delivered /Collected from site when required.
- Escalate non-tag collections (from new sites) to the relevant CIT Account/ Branch managers and ensure tags are collected asap.
- Arrange for CIT to return to site if required by Ops (technical dept)
- Arrange tag replacements with Ops and CIT service providers
- Escalate all Deployment queries to the CIT service provider
- Ensure that contracts are filed on a weekly basis
- Ensure that Addendums/ Sales Orders/ IOS are sent to the relevant CIT Account Manager/ Regional Managers.
Contracts
- Ensure all information on the documentation, received by CIT, is complete and correct for sign-off.
- CIT client codes
- Route/ Schedule information
- Servicing Branch detail
- Pricing
- Service frequency
- Service days
- Commencement date (for invoicing)
CIT-Audits
- Update Route/ Schedule audits (On going)
- Update, analyze and complete tag audit/s (yearly)
Pricing, Invoices and Finance
- Pricing and Service frequency request for outside Metropolitan Areas
- All pricing disputes or “special pricing” requests to be escalated to the Operations CIT Manager to deal with accordingly.
- Invoices – Escalate invoicing/ pricing disputes
- Assist finance with all CIT pricing queries
- Negotiate CIT fees for sites with CIT service providers
- Assist finance with accurate data where credits are due
- Request credits for non-collections / missed collections from CIT service providers
- Follow up with CIT service providers for outstanding pricing disputes and queries
- Check and Sign-off Consumable invoices
Reconciliations
- Assist with tracking and tracing of bags that should have gone to the Cash Centre
- Obtain proof of collections and proof of delivery of the bags from the CIT companies
- Provide PODs to Recons.
Risk
- Assist risk with ensuring that data on our system is correct.
- Assist with route risk analysis
- Obtain approval from the CIT companies for N10K’s
- Analyze on site and on route risk if a client wants to decrease their collection frequency, provide management with findings and recommendations, obtain approval from management, and provide feedback to sales and deployments.
- Confirm route information if there has been a vehicle bombing
- Speak to Branch Managers and/or Operations Managers if there is a Cross Pavement Robbery
- Send daily reports to the CIT service provider in the evenings to ensure that they split their banking on their vehicles for risk purposes.
Stakeholder Management
- Maintain good relationships with the people that has the most impact on our work. Internal as well as external.
- Communicate with our internal as well as external partners
Qualifications & Experience
Required
- Matric - Grade 12
- Relevant administrative, operations, logistics, supply chain, or business administration qualification would be advantageous.
- Previous experience in an administrative or operations support role.
- Experience within the Cash-in-Transit (CIT), banking, Cash management, logistics, or security services environment would be advantageous.
- Experience managing customer queries, service requests, and stakeholder communications.
- Experience with contract administration, record management, and audit support.
- Exposure to invoicing, reconciliations, pricing administration, and financial query resolution.
- Experience coordinating multiple service providers and internal stakeholders in a fast-paced operational environment.
- Experience utilizing operational databases, reporting tools, and Microsoft Office applications.
Key Competencies
- Microsoft Office proficiency (Excel, Word, Outlook)
- Strong analytical and problem-solving skills
- Planning, organising, and prioritisation skills
- Strong customer service orientation
- Adaptability and resilience
- Ability to work under pressure and meet deadlines
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About the Role
- The Technical Operations Coordinator ensures the smooth, efficient running of daily field operations by managing technical escalations, monitoring system performance, monitoring parts and consumables, and maintaining accurate records across all operational areas.
- This role is a critical operational hub, connecting the field, vendors, clients, and management with timely information, coordinated action, and consistent administrative rigour.
Key Responsibilities
Call & Escalation Management
- Monitor the CMS system throughout the day to track technical call status and identify calls requiring urgent attention.
- Prioritise all escalated calls and take appropriate action with the responsible service providers to achieve timeous, satisfactory resolution.
- Manage all inbound communications and ad hoc escalations, ensuring nothing falls through the gaps.
- Escalate calls to the Technical Support Manager & Operations Manager when required, with sufficient context to enable fast decision-making.
- Vet all call closures and escalate any that do not meet acceptable resolution standards.
Systems Monitoring
- Maintain daily oversight of all relevant operational systems.
- Monitor the Hourly Communications Report and Comms Exceptions Report daily.
- Monitor alerts and operations exception reports, escalate anomalies promptly.
Field Communications
- Monitor all calls and emails notifying service providers of communications failures at client sites.
- Follow up with service providers to ensure communication failures are identified and resolved timeously.
- Notify the Operations, Settlements, and Service Departments of any communication issues requiring their awareness or input.
- Provide feedback to Key Account Managers on all communication escalations that required urgent operational action.
Parts, Spares & Consumables
- Monitor boot stock and flag any instances where the correct spares are not issued in the correct quantities or on time, as per service contract requirements, to the Inventory Manager and Technical Support Manager.
- Flag instances where service providers carry inadequate boot stock to the Technical Support Manager and Inventory Manager.
- Identify and escalate excessive usage of any spares to the Inventory Manager and Technical Support Manager for corrective action.
Reporting & Analysis
- Monitor service provider open-call reports daily, escalate any that are absent.
- Compile monthly SLA reports by client type for month-end review.
- Compile monthly technical performance reports by device type for month-end review.
- Produce and monitor multiple-call reports to identify repeat fault patterns.
- Compile client technical history reports as required, include analysis of trends and specific incidents.
- Provide ad hoc reporting and data support to field services management as required.
Billing & Records
- Compile and vet monthly billing reports for submission to the Technical Support Manager.
- Maintain complete, accurate document records and operational filing.
- Provide input into operating manuals, communications procedures, and support documentation as required.
Site Inspections & Job Instructions
- Proof site inspections and allocate to the relevant service providers.
- Manage and escalate all queries raised on S/I and JI emails directed to operations daily.
Scheduling and Dispatch
- Coordinate technician scheduling and dispatching to ensure optimal coverage and timeous response.
- Manage the operations calendar including room bookings and team scheduling logistics.
General Administration
- Receive and respond to emails addressed to the operations function daily — escalate to technical management where applicable.
- Maintain operations asset records and coordinate asset management processes.
- Support the team with any ad hoc administrative requirements as directed by the Technical Support Manager.
Qualifications & Experience
Required
- Matric essential (Grade 12)
- Relevant qualification in Logistics, Supply Chain, Business Management.
- 2-5 years' experience in an Operations Coordinator, Technical Support Coordinator, Service Coordinator, Dispatch Coordinator, or similar operational administration role.
- Experience managing service requests, escalations, and operational support activities.
- Experience coordinating technicians, field services, vendors, or service providers.
- Experience compiling reports and analysing operational data.
- Experience maintaining accurate records, filing systems, and operational documentation.
- Experience working within service level agreements (SLAs) and performance monitoring environments.
- Strong administration and coordination experience in a fast-paced operational environment.
Key Competencies
- Attention to detail
- Prioritisation
- Communication
- Ownership & Follow-Through
- MS Proficiency
- Process Discipline
Closing Date 31 August 2026
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About the Role
- The Storeman is responsible for the effective receipt, storage, control, and distribution of stock within the Operations environment. The role ensures that inventory is accurately recorded, securely stored, and readily available to support business operations and field technicians.
- The incumbent is accountable for maintaining stock accuracy, monitoring inventory levels, coordinating replenishment, conducting stock counts, and ensuring all stock movements are properly documented and controlled.
Key Responsibilities
- Receive, inspect, record, and store incoming and returned stock.
- Issue stock to Field Technicians and maintain accurate inventory records.
- Monitor stock levels and coordinate replenishment to prevent stock shortages.
- Prepare and dispatch stock to branches and service providers.
- Conduct monthly stock counts and compile inventory reports.
- Maintain a clean, organized, and safe stores environment.
- Ensure all documentation is accurate, up to date, and filed accordingly.
Qualifications & Experience
Required
- Matric essential (Grade 12)
- Minimum of 2 years' stores or warehouse experience.
- Proven stock control and inventory management experience.
- SAP proficiency and computer literacy.
- Valid forklift licence (essential).
- Valid driver's licence.
Key Competencies
- Attention to detail
- Prioritisation
- Communication
- Ownership & Follow-Through
- Time Management
- Report writing
Closing Date 31 August 2026
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Job Purpose
- To provide remote technical and account support to customers, with a particular focus on UNITY accounts, ensuring a seamless customer experience from onboarding through to ongoing account management.
- The successful candidate will support new customer implementations, database and menu builds, account migrations, customer training, and technical issue resolution, while working closely with the Senior Technical Account Manager – International to ensure customers achieve maximum value from Lesaka Hospitality solutions.
Key Responsibility Areas
Customer Support & Account Management
- Provide remote technical and account support to customers, resolving queries and issues in a professional and customer-focused manner.
- Manage customer expectations and act as a trusted point of contact throughout the customer lifecycle.
- Build strong customer relationships through proactive communication and effective support.
- Maintain high levels of customer satisfaction through timely issue resolution and ongoing account engagement.
- Identify opportunities to grow existing customer accounts and support wider sales and account management initiatives.
Customer Onboarding & Implementation
- Onboard new customers onto the UNITY platform.
- Configure and set up customer accounts according to business requirements.
- Build and maintain databases, menus, and associated system components.
- Support account migrations and implementation activities for medium-sized customer accounts.
- Ensure all onboarding activities are completed accurately and within agreed timelines.
Database Management & Technical Support
- Support database building, updates, and ongoing maintenance activities.
- Assist customers with system configuration and usage queries.
- Troubleshoot platform issues and provide remote technical assistance where required.
- Escalate technical challenges appropriately and follow through to successful resolution.
- Conduct post-implementation quality checks to ensure successful go-live outcomes.
Case Management & Operational Support
- Monitor Salesforce dashboards to track open, pending, and on-hold support cases.
- Support root cause analysis and contribute to long-term issue resolution initiatives.
- Maintain accurate customer records and support documentation.
- Ensure all activities are documented in accordance with internal processes and standards.
- Provide reporting and administrative support as required.
Customer Training & Adoption
- Assist with the delivery of customer training on UNITY and related systems.
- Support users during onboarding and implementation programmes.
- Develop customer confidence through system education and best-practice guidance.
- Ensure customers are equipped to maximise the value of Lesaka Hospitality solutions.
Quality Assurance & Continuous Improvement
- Create and follow implementation, upgrade, and rollout checklists.
- Perform quality assurance reviews following upgrades, migrations, and deployments.
- Identify opportunities to improve customer processes, support delivery, and service quality.
- Contribute to continuous improvement initiatives across the Customer Success and Technical Account Management functions.
Qualifications & Experience
Minimum Requirements
- Minimum 1 year's experience within Lesaka Hospitality
Previous experience in:
- Sales
- Account Management
- Customer Service
- Customer Support Administration
- Experience onboarding new customers
- Experience working with database builds and system setup activities
Technical Skills
- UNITY Product Knowledge
- Database Building and Configuration
- Salesforce Case Management
- Microsoft Office Suite
- Customer Onboarding Processes
- Technical Troubleshooting
- Account Migration Support
- Remote Customer Support
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About the Role
- The purpose of the Settlement Risk and Reconciliation Investigator role is to ensure the integrity and accuracy of the end-to-end cash reconciliation process by verifying that the value deposited into a device corresponds with the value counted, received, and ultimately settled to the client.
- The role is responsible for investigating and resolving discrepancies, conducting reconciliation reviews, tracking outstanding bags, gathering evidence, and liaising with internal and external stakeholders to identify root causes, mitigate risk, and ensure accurate settlements.
Key Responsibilities
- Reviewing and matching bags in allocated cash centres to relevant reconciliation category.
- Managing the outstanding bags by tracking and tracing bags with CIT cash centres and clients.
- Resolving CMS calls logged with our contact centre or ensuring regular feedback is provided within SLA.
- Investigation of variances with clients and cash centres, obtaining supporting documents and video footage from clients and cash centres.
- Liaising with relevant departments for escalations regarding open investigations.
- Arranging appointments with cash centre and client for review of processes.
- Travel to sites and cash centres to review footage, bags and client’s documentation and findings report to be submitted.
Qualifications & Experience
Required
- Matric essential (Grade 12)
- Relevant accounting / finance, or business administration qualification would be advantageous.
- Valid driver's license.
- 2+ years' experience in reconciliations, investigations, banking operations, cash management, risk, audit, or financial administration.
- Experience conducting investigations into discrepancies, variances, or exceptions.
- Experience analysing transactions and supporting documentation.
- Experience dealing with customers, service providers, and operational stakeholders.
- Experience managing case files, queries, and escalations within defined service levels.
- Experience compiling investigation findings and reports.
- Experience within a banking, cash centre, CIT (Cash-In-Transit), ATM, cash management, or reconciliation environment.
- Experience reviewing CCTV footage and supporting evidence as part of investigations.
- Experience tracking and tracing cash bags or investigating cash shortages and surpluses.
- Exposure to fraud, forensic, risk, or audit investigations.
Key Competencies
- Exceptional attention to detail.
- Strong analytical and problem-solving ability.
- Investigation and questioning skills.
- High level of integrity and confidentiality.
- Planning and organisational skills.
- Effective stakeholder management.
- Strong verbal and written communication skills.
- Persistence and follow-through.
- Ability to work independently.
- Time management and prioritisation skills.
- Ability to work under pressure and meet SLA deadlines
Closing Date 31 August 2026
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About the Role
- Lesaka’s Enterprise Division operates at the intersection of regulated payments and technology. Its products are built and distributed on software platforms - digital channels, APIs, integrations and the data infrastructure behind them - and the legal work follows accordingly. This is as much a technology law role as a payments law role, and the successful candidate will be expected to be genuinely interested in how the products work.
- The role attends to the day-to-day legal requirements arising from the Enterprise Division, under instruction from the division’s Head of Legal and the management team, and works alongside the existing legal counsel across the Lesaka Group. It is a junior position, with structured support, supervision and mentorship as experience builds.
Key Responsibilities
Commercial and technology contracting
- Draft, review, comment on and assist in negotiating the agreements relevant to the conduct of the business - arrangements with suppliers, customers, distributors and business partners, and customer-facing terms and conditions.
- Technology contracting specifically: software licensing and SaaS, development and systems integration agreements, API and platform terms, cloud and hosting arrangements, data processing and information security schedules, service levels, and intellectual property ownership and licensing.
- Digital channel documentation - application, USSD and web terms of use, privacy notices, consent flows and electronic contracting mechanics.
- Interpret and advise on existing contractual arrangements across the commercial and technology estate.
Payments, risk and regulatory
- Advise on the legal and regulatory position applicable to the business within the National Payment System and support new product development from the design stage by assessing the regulatory perimeter early.
- Attend to data privacy in practice: POPIA compliance, cross-border transfer arrangements, data subject requests, and legal support when a security incident arises.
- Identify and assess legal risk across the products, platforms, processes and functions, develop practical mitigation strategies, and stay abreast of developments in the payments, technology, data and consumer frameworks.
- Assist with litigation, disputes and regulatory queries, including instructing and liaising with external counsel, and provide administration and other legal-related support to Lesaka ADP.
Qualifications and Experience
- A Bachelor of Laws (LLB) from an accredited university within South Africa.
- An admitted attorney of the High Court of South Africa with at least 1 year post-admission experience, gained at a solid South African law firm, or in an in-house legal team.
- Experience drafting, reviewing and negotiating commercial agreements, with the appetite to be developed on more complex technology and payments transactions.
- Advantageous: knowledge of the frameworks applicable to the business - the National Payment System Act and applicable SARB directives and position papers; the Protection of Personal Information Act, Electronic Communications and Transactions Act and Cybercrimes Act; the Consumer Protection Act and National Credit Act; and the Financial Intelligence Centre Act and Companies Act.
- Advantageous: exposure to technology contracting, or a demonstrated aptitude for it. Candidates comfortable reading an integration flow or a product specification - and who can hold a credible conversation with an engineer or product manager - will have a distinct advantage.
Competencies
- A commercial approach rather than technical legalese - advice that enables a decision.
- Takes initiative: arrives with a proposed solution rather than a problem and follows through without being chased.
- Able to run routine matters from instruction to conclusion, with the judgement to know when to escalate, and self-directed in building an understanding of unfamiliar products and frameworks.
- Excellent analytical skills and impeccable attention to detail.
- Collaborates across product, engineering, operations, commercial and finance teams, and translates between technical and legal language in both directions.
- Organised, and able to prioritise a varied workload under pressure without dropping quality.
Closing Date 07 September 2026
Method of Application
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