CIT-Administrator at Lesaka Technologies

 About the Role

• The CIT-Administrator is responsible for providing comprehensive administrative, coordination, and support services for the Cash-in-Transit (CIT) function. The role ensures the effective management of CIT service delivery, client queries, contracts, scheduling, audits, invoicing, reconciliations, and risk-related activities while maintaining accurate records and stakeholder communication. 
• The incumbent acts as a key liaison between clients, internal departments, and CIT service providers to ensure that collections, route scheduling, pricing, contract administration, and service changes are managed efficiently and within agreed service levels. The role also supports risk management, financial processes, reporting, compliance, and continuous improvement initiatives to ensure operational excellence and a high level of customer service.

Key Responsibilities

CIT Queries 

• Resolving non-service delivery complaints
• Arranging Adhoc collection services
• Create Public Holiday surveys
• Arranging Public Holiday schedules for End-to-End clients
• Provide detailed updates to the sales team with regards to clients that requested Public Holiday collections
• Ensure Public Holiday notifications go out timeously.
• Be responsible for feedback on queries received via CIT support E-Mail, WhatsApp group/s, Call Centre logged enquiries for CIT and queries received telephonically (no more than 24H-48H SLA)
• Ensure that CIT change in service day and/or change in CIT requests are dealt with timeously and terminations/ notices are sent.
• Arrange tags (CIT) to be delivered /Collected from site when required.
• Escalate non-tag collections (from new sites) to the relevant CIT Account/ Branch managers and ensure tags are collected asap.
• Arrange for CIT to return to site if required by Ops (technical dept)
• Arrange tag replacements with Ops and CIT service providers
• Escalate all Deployment queries to the CIT service provider
• Ensure that contracts are filed on a weekly basis
• Ensure that Addendums/ Sales Orders/ IOS are sent to the relevant CIT Account Manager/ Regional Managers.

Contracts

• Ensure all information on the documentation, received by CIT, is complete and correct for sign-off.
• CIT client codes
• Route/ Schedule information
• Servicing Branch detail
• Pricing
• Service frequency
• Service days
• Commencement date (for invoicing)

CIT-Audits 

• Update Route/ Schedule audits (On going)
• Update, analyze and complete tag audit/s (yearly)

Pricing, Invoices and Finance

• Pricing and Service frequency request for outside Metropolitan Areas
• All pricing disputes or “special pricing” requests to be escalated to the Operations CIT Manager to deal with accordingly.
• Invoices – Escalate invoicing/ pricing disputes
• Assist finance with all CIT pricing queries
• Negotiate CIT fees for sites with CIT service providers
• Assist finance with accurate data where credits are due
• Request credits for non-collections / missed collections from CIT service providers
• Follow up with CIT service providers for outstanding pricing disputes and queries
• Check and Sign-off Consumable invoices

Reconciliations

• Assist with tracking and tracing of bags that should have gone to the Cash Centre
• Obtain proof of collections and proof of delivery of the bags from the CIT companies
• Provide PODs to Recons.

Risk

• Assist risk with ensuring that data on our system is correct.
• Assist with route risk analysis
• Obtain approval from the CIT companies for N10K’s
• Analyze on site and on route risk if a client wants to decrease their collection frequency, provide management with findings and recommendations, obtain approval from management, and provide feedback to sales and deployments.
• Confirm route information if there has been a vehicle bombing
• Speak to Branch Managers and/or Operations Managers if there is a Cross Pavement Robbery
• Send daily reports to the CIT service provider in the evenings to ensure that they split their banking on their vehicles for risk purposes.

Stakeholder Management  

• Maintain good relationships with the people that has the most impact on our work. Internal as well as external.
• Communicate with our internal as well as external partners

Qualifications & Experience

Required

• Matric - Grade 12
• Relevant administrative, operations, logistics, supply chain, or business administration qualification would be advantageous. 
• Previous experience in an administrative or operations support role. 
• Experience within the Cash-in-Transit (CIT), banking, Cash management, logistics, or security services environment would be advantageous. 
• Experience managing customer queries, service requests, and stakeholder communications. 
• Experience with contract administration, record management, and audit support. 
• Exposure to invoicing, reconciliations, pricing administration, and financial query resolution. 
• Experience coordinating multiple service providers and internal stakeholders in a fast-paced operational environment. 
• Experience utilizing operational databases, reporting tools, and Microsoft Office applications.

Key Competencies

• Microsoft Office proficiency (Excel, Word, Outlook)
• Strong analytical and problem-solving skills
• Planning, organising, and prioritisation skills
• Strong customer service orientation
• Adaptability and resilience
• Ability to work under pressure and meet deadlines