Top Jobs at Sun International

Job Purpose

• The Hotel Duty Manager is responsible for the monitoring, management, and delivery of the customer experience and product offerings by internal employees, business partners, and concessionaires across the hotel operation ensuring that internal (SOP) and external *(grading) standards and procedures are continuously achieved, client disputes/queries are resolved and that the customer experience provided within the designated areas/departments are professionally executed in line with Sun standards and legislative requirements.

Key Performance Areas

Deliver Sites Business Plan

• Develop sites objectives and deliverables in line with departmental strategy
• Compile and update the sites events calendar, sites index and roadmap for the business unit
• Facilitate the communication and implementation of sites deliverables
• Conduct risk analyses i.t.o impact on short term profit margins
• Provide clear delegation of authority and accountability for deliverables
• Collaborate with Banqueting to complete a competitor analysis of events and conferencing facilities in property catchment areas including pricing comparisons
• Conduct product performance analyses / reviews and make recommendations to address opportunities and gaps
• Motivate new product and service enhancements based on client feedback

Compliance Management

• Collaborate with tenants and service providers to review standard operating procedures and service level agreements to be achieved
• Implement sufficient control measures (including systems and processes) & checks within each department to mitigate any risk to the business
• Conduct weekly walkabouts of all front of house and back of house areas to monitor SHE and standards compliance
• Facilities are maintained in accordance with group and unit standard operating procedures and reflect the attributes of the brand
• Maintains records on licencing entitlements and compliance management
• Monitor audit results for all operations including service providers and business partners and address any non-compliance
• Monitor the storage of stock and operating equipment and processes
• Collaborate with various stakeholders across the operation to address and resolve areas of concern and enhance standards from an overall facilities management and customer experience perspective

Customer Experience Management

• Ensures that guests are treated with courtesy and respect at all times
• Interact with guests and provide professional service standards and solutions
• Handle any escalated complaints, disputes and suggestions as required
• Engage with customers and provide a customer experience on the floor that will support brand loyalty ensuring SI as the brand of choice
• Be present on the floor during service / promotions or functions
• Conduct staff training on product knowledge / promotions (including promotion information, functions, facilities, etc)
• Monitor customer feedback on various omni-channels to understand and resolve any challenges being experienced; and where necessary manage the resolution of customer queries and complaints from the various channels; ensuring all customers receive a response and feedback
• Make recommendations of improvements to products and service offerings in line with trends in the industry ensuring that the product offerings are innovative and fresh

People Supervision

• Supervise staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures
• Identification of employee training needs
• Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet
• Supervise employee relations within the hotel
• Staff communication and motivation
• Performance contracting, reviews and development
• Assist in providing resources and removing obstacles to performance
• Onboarding of new staff members

Stakeholder Relationship Management

• Provides relevant guidance and support to operational teams and stakeholders
• Maintain relationships with service providers and business partners ensuring there is alignment on service requirements and standards
• Informs department / staff of information required to perform the duties and relevant operation effectively
• Communicates department’s objectives, standards and operating procedures to internal and external service providers as per SLA
• Communicates any special guest requirements or events to other relevant operating departments
• Provides feedback and reports back to Unit management on the performance, progress and challenges within the various business areas including F&B, housekeeping, maintenance, etc.

Job Requirements

Education

• Grade 12
• 3-Year Hotel School Diploma or equivalent

Experience

• Minimum of 5 years experience with 3 years in a management position in the hospitality industry
• Previous experience in duty management is an advantage. 

Work conditions and special requirements

• Must be able to work shifts in line with operational requirements (including weekends and public holidays)

Skills and Knowledge

• Analytical skills
• Attention to detail
• Working with information (agreements, laws, regulations, statistics)
• Reviewing / evaluating information and data
• Decision-making
• Planning
• Influencing & Advising skills
• Emotional resilience
• Customer centric
• Networking and relationship building
• Innovation & continuous Improvement
• Corporate & industry knowledge
• Quality Assurance
• Housekeeping Product knowledge & standards
• English written and verbal communication skills
• Proficiency in MS Office Suite
• Business Acumen
• Report writing
• Contract management
• Knowledge and application of legislation relating to Safety, Health and the Environment

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Job Purpose

• Responsible to provide exceptional, personalised luggage, transport and customer service to guests on arrival and throughout their stay in the hotel to ensure that their stay is memorable.

Key Performance Areas

Prepared Work Environment

• Identify issues with regards the workstation appearance/ functioning of equipment and systems
• Conduct inspections of vehicles and identify any issues to be addressed
• Check overall cleanliness of vehicles, parking areas and general porte cochere area
• Check fuel levels and ensure car is ready to transport guests
• Review the arrival and VIP lists daily and understands special requirements
• Be aware and investigate directions for any new or unfamiliar destinations to which guests will be travelling
• Co-ordinate the scheduling of maintenance of vehicles when necessary
• Assist in preparing and distributing welcome / VIP amenities.
• Be familiar with the hotel and resort facilities, promotions and activities 

Transporting services

• Co-ordinate and park vehicles of visiting guests and residents
• Assist guests in storing their luggage in the vehicle and unloading them on arrival at the hotel or destination
• Report all accidents, injuries, unsafe working conditions and damage to hotel vehicles and related property.
• Greet all guests when they enter the vehicle; and assist disabled guests as necessary.
• Transport guests safely to any destination in accordance with hotel policies and rules.
• Plan routes to destination
• Log transport to external destinations and file necessary documentation
• Raise charges 
• May be required to collect and deliver other items as requested by management

Delivered Luggage Services

• Collect guest luggage and equipment on arrival and take through to front desk
• Tag baggage items and return the identification slips to guests.
• Escort guests to their room, placing luggage in room assigned by front desk.
• Inspects guest room for order and adequate supplies and informs guests of room amenities
• Delivers faxes, messages, packages and flowers to guests rooms and other offices.
• Collect, tag and deliver group luggage.
• Assist guests with long term luggage storage requests by safely storing and providing ticketing for guest coats and personal items.
• Update and file any luggage documentation
• Transport departing guests’ luggage from the room to the lobby, then into a car or taxi after reconfirming with the guest.

Customer Engagement

• Be present at the porte cochere and maintain proper decorum at all times. 
• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times 
• Interact with guests and provide professional service standards and solutions to questions and enquiries 
• Identifies customers and understand their preferences 
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary
• Escort guests to their rooms, and explains and upsells hotel facilities, products, reward programme and current promotions
• Assist with answering the telephone at the concierge desk and porte cochere

Job Requirements

Education

• Grade 12
• Driver License with a PDP

Experience

• Experience in a customer service environment is an advantage

Work conditions and special requirements

• Ability to work shifts that meet operational requirements (including weekends, public holidays and shifts)
• Phsically able to stand, drive, lift luggage and move around as per job requirements 
• Have an open attitude to perform similar functions to those contained in this document , in alternative outlets due to operational requirements

Skills and Knowledge

• Dealing with Customers
• Problem solving
• Checking
• Collecting information
• Verbally informing
• Team Co-operations
• Friendly presentable individual
• Emotionally mature and able to work under pressure
• Hotel Product Knowledge (facilities and activities)
• Knowledge of the area and important landmarks in the area
• Luggage procedures
• English Verbal and Written Communication skills
• Basic PC skills
• Basic knowledge of Opera
• Read directions and maps
• Make use of a GPS device
• Driving skills

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Job Purpose

• The Financial Operations Manager for Sun Vacation Club will be responsible for the effective day-to-day management of the business unit’s financial performance, financial controls, fiscal discipline and finance team with specific regard to achieving business profitability and improving financial operational standards, in line with industry regulations; legislative requirements and Sun standards.

Key Performance Areas

• Understand business strategy and budgets and align Unit objectives and targets accordingly
• Develop objectives for the Unit’s finance deliverables
• Facilitate the management and achievement of Financial deliverables
• Direct financial analyses and benchmark with leading financial trends and practice
• Identify and investigate new financial opportunities to increase revenues or create efficiencies for the property
• Collaborate with stakeholders to initiative and manage projects to improve financial results for the property
• Direct risk analyses i.t.o impact on short term profit margins vs. long term sustainability
• Compile and manage a risk register for the business unit according to group and unit standards
• Co-ordinate internal and external financial audits
• Oversee and manage the Financial reporting on projects and initiatives
• Review financial risks (on Risk Register) quarterly and implement mitigating controls 
• Communicate with all relevant internal stakeholders at unit and Group level as well as external stakeholders
• Manage and allocate people and operational resources  for the department to deliver financial objectives and results
• Align strategies with BBBEE transformational strategies which contribute towards targets being achieved for the business unit and group
• Integrates Group standards into Unit Operations
• Develop, align and update practices with new legislative and tax regulations 
• Monitor compliance to financial procedures, costs, controls and productivities
• Continuous focus on improving processes within the unit
• Complete relevant statutory returns that fall outside the scope of Sun Vacation Club
• Complete Annual Insurance declaration accurately according to unit financial position and requirements
• Lodge liability claims and follow up to ensure resolution according to legal and policy requirements
• Communicate standards and regulations with team to ensure compliance is achieved
• Oversee the recording and delivery of financial transactions for all financial functions on the property to ensure the financial position of the unit is accurate and up-to-date
• Investigate unusual variances relative to budget and previous year 
• Conduct an analysis of business results and identify relative trends to ensure realistic forecasts
• Find solutions to resolve anomalies and follow-up to ensure execution or change in procedure
• Compile monthly and quarterly forecasts
• Compile annual Budgets, forecasts & controls 
• Provide commentary on management accounts
• Motivate and manage Capex requirements 
• Manage stock control and stock management processes
• Manage Procurement processes and relationships to ensure monitoring and tracking of price movements to minimize input cost fluctuations.
• Approve Purchase Requisitions for the unit based on approval limits
• Approval of bad debt write-offs.
• Interpret results and commentary on financial results
• Provide value-adding recommendations to optimise financial performance (with regards product, process and practices).
• Compile and provide board packs, reports in line with Industry Board and management requirements that assists stakeholders in making relevant decisions
• Lead and motivate financial employees and promote positive working relationships, direction and support
• Lead and oversee departmental communication ensuring employee and management interaction
• Measure and develop strategies to enhance employee engagement
• Identify and manage training, coaching and development requirements in line with strategic plans, e.g. skills shortages, succession plans, talent management
• Ensure competent levels of staff meet operational level requirements (right fit for the job)
• Source and Select talent as per EE plan to build the future food and beverage talent pipeline
• Performance Manage and coach reporting managers to ensure KPA’s are achieved
• Manage employee relations within the unit financial function (meetings - formalised, minuted with issues addressed)
• Act as the SME on Financial statutory legislation and tax requirements for the business unit
• Communicate actively with Business Operations, HR and Finance to review cross-departmental impacts and reconcile data
• Communicate with Group Finance and report on revenue and financial position as required
• Ensure management and financial reporting for the Business unit achieves statutory requirements and timelines
• Interact with Business Partners and suppliers to deliver efficient procurement standards
• Negotiate and reach agreements with service providers and business partners
• Monitor financial performance of various departments and consult with Functional Managers on results and areas of concern
• Report and consult with top management on risk areas and remedial action to be taken
• Present results to top and Group management 

Job Requirements

Education

• Grade 12/ Matric
• B com Honours (CTA) with Articles or equivalent
• Registration as a Chartered Accountant an advantage

Experience

• At least 5 years’ experience in a general financial management environment
• Experience in a hospitality environment an advantage

Skills and Knowledge

• Deciding
• Evaluating information (Analysing; Conceptualising)
• Taking action (Initiating; Improving; Influencing; Taking ownership; Provide direction; Delegating)
• Controlling (risks, results and relationships)
• Integrating (collaborating; consulting; managing conflict)
• Influencing (Leading People; Informing; communicating; Coaching)
• Applying expertise and technology
• Maintaining focus
• Emotional maturity
• Financial & Business Acumen
• Knowledge of statutory legal and tax requirements
• Strong technical knowledge including IFRS developments
• Strong knowledge of accounting systems
• Timeshare and hospitality industry knowledge
• Team Planning
• Product & Trend Analysis
• Stock control
• Proficiency in MS Office
• IFS Finance an advantage
• Keep abreast of new developments in the financial and tax fields

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Main Purpose of the job:

• The Compliance Manager will be responsible for the proactive auditing, monitoring, and assurance of regulatory and governance processes for the business unit in terms of gaming, FIC (anti-money laundering) and responsible gaming practices, as well as prescribed non-gaming business practices against statutory and regulatory standards, such as but not limited to POPI, Consumer Protection Act, anti-bribery, and corruption, OHSA and environmental legislation.
• The role will provide guidance and support to the business, regarding core regulatory compliance aspects and to ensure that new product development meets all regulatory requirements and standards, and that such products are successfully implemented within the unit.

Duties and responsibilities include:

• Develop own knowledge of business strategies and decisions, deals and service offerings as required by the business
• Analyze and research the implication of laws, legislation, etc., that may affect the unit’s compliance governance, highlighting these with management
• Consider the impact of regulatory changes, identifying risks and highlighting these with management, making recommendations around application of new regulations for the business’s internal regulatory standards ensuring these are implemented and embedded into operations
• Review, update and communicate on all unit SOPS and ICS processes
• Project manage the auditing and implementation of new and changing regulations and compliance e.g., POPI, Consumer Protection Act and Financial Intelligence Centre Act.
• Works with internal stakeholders (gaming, security, internal and external auditors) to identify risk areas and address these
• Support the development and review of relevant internal controls, standards and operating procedures and the practical application in line with regulatory requirements
• Facilitate the implementation of the compliance and regulatory awareness program me(s) and embed compliance monitoring tools
• Develop and maintain the risk management compliance program me, internal control systems and standard operating procedures
• Develop and update policies and procedures around responsible gambling
• Update templates and tools to reflect current trends, regulatory amendments, and legislation
• Communicate regulatory and legislative changes, as well as updated policies and templates to all relevant stakeholders
• Measure operational practices relative to standards through the implementation of regular and proactive compliance audits and monitoring
• Conduct analyses of business data, pick up on trends and practices to identify compliance weaknesses and make recommendations and propose initiatives to remedy such weaknesses
• Facilitates external audit processes and monitors the outcome of audit reports and remedial action
• Develop and update the compliance repositories with articles, processes, and other relevant information
• Assist in compiling quarterly board and management reports and distribute authorized reports to relevant parties
• Co-ordinate and update the Compliance Calendar with key milestones and deliverables
• Provides feedback on any area of non-compliance to the GM and Group Compliance Manager, making recommendations to rectify any areas of concern
• Is the point of contact for all gaming regulatory authorities at the business unit
• Participates and attends meetings with local Gaming Board
• Prepare reports, statistics and updates regarding legislative changes and conditions of license's that impact the business including:
• Gaming Board reports
• Investigative/ Audit Reports
• Risk Reports
• Month end reports
• Facilitate the completion of applications and renewals of national key employee license's, gaming licenses, business licenses, liquor licenses, and music licenses.
• Prepare written responses to regulator authorities on challenges and concerns being experienced within operations
• Assist HR with resolving employee licensing issue with gambling boards, and maintain ongoing communication with regulatory authorities to facilitate approval of above licenses and answering of queries relative to applications
• Maintain an up-to-date database of all core licenses.

Job Requirements

Minimum requirements (Education and Experience)

• Bachelor’s degree in law, Auditing or Risk Management
• Gaming license 
• Minimum 8 years’ experience in a regulatory environment and / or administrative law
• Experience working with regulatory bodies

Skills and competencies

• Problem solving
• Integrating (Collaborating, Connecting and Consulting)
• Influencing
• Analyzing
• Decision-making
• Implementing Skills
• Managing Customer & Stakeholder relationships
• Emotional Maturity
• Managing Risk, Results and Relationships
• Able to work independently
• Advanced knowledge of Legislation and Regulations including gaming, FIC, POPI and SHE 
• Knowledge of Gaming Board license application and renewal processes
• Knowledge of Gaming Board regulations and requirements
• FIC (anti-money laundering) principles and application
• Money Laundering
• Anti-bribery and Corruption principles and application
• Auditing methodologies and protocols
• Protection of Personal Information principles and application
• Consumer Protection Act
• Financial & Business acumen
• Communication skills – written and verbal
• Proficient Computer Literacy skills (MS Office; EGS)
• Project co-ordination
• Administration skills

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Job Description

• Sun Sibaya Casino and Entertainment Kingdom are offering an internship opportunity to vibrant candidates with strong interpersonal skills, ethics, and drive, who has studied Financial Management/Finance Accounting and Economics and required internship to obtain Diploma. We have opportunities existing in the Finance department. This is an opportunity to gain the best practical experience in your field.

 Applicants should meet the following minimum requirements:

• Matric
• N6 in Financial Management
• Internship should be a requirement by institution to complete qualification.
• Ability to communicate in written and spoken English.
• Valid South African ID.
• Must be willing to work shifts.

Job Requirements

Skills and competencies

• Ability to work shifts that meet operational requirements.
• Knowledge of finance policies and procedures
• Communication skills – written and verbal.
• Computer Literacy (MS Office / Excel)
• IFS (Purchase requisitions)
• Clerical Administrative functions
• Handling information / following instructions.
• Checking / attention to detail
• Meets all requirements for a Gaming license.

Candidates are advised that this is an internship opportunity, and that no expectation of permanent employment has been created by way of this advertisement.

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Job Description

• Sun Windmill is looking for talented and innovative thinkers to join our 2026/2027 internship programme. The successful candidate will be placed in the IT Department.

Job Requirements

Minimum requirements

• Matric/Grade 12
• N6 / equivalent qualification in Information Technology with a letter from the institution requesting in-service training.
• Or a National Diploma/Bachelor’s Degree in IT.
• A certified copy of your ID   
• Detailed CV
• Computer literate: Microsoft Office
• Excellent written and verbal communication skills in English are essential.

Skills and competencies

• Be able to commit for 12 months.
• Be available to perform duties in terms of the internship programme.
• Ability to multi-task
• Ability to adapt in a high-performance environment.
• Successful candidates will receive a monthly stipend.
• Willing to work shifts, weekends, and public holidays.