Top Positions at Accenture

Job Description

• As a Product Designer at Accenture South Africa, you will lead multidisciplinary initiatives that align user needs, business goals, and technological possibilities. Your role goes beyond UX and UI execution, encompassing product strategy, scalable design practices, and AI-driven innovation. You will play a pivotal part in guiding design teams, shaping strong client relationships, and positioning design as a catalyst for measurable business outcomes.
• The role demands foresight to create sustainable, tangible solutions that can be tested, validated, and seamlessly embedded into people’s daily lives, ensuring both immediate impact and long-term value.

Responsibilities

Design Leadership & Delivery

• Lead design workstreams and ensure high-quality outputs across UX, UI, and interaction design (Level 9).
• Oversee multidisciplinary design teams and manage delivery across multiple projects or platforms (Level 8).
• Drive large-scale, multi-market design programmes that integrate strategy, design, and technology (Level 7).

Strategy & Vision

• Translate insights into user stories, flows, and tangible design deliverables (Level 9).
• Influence product roadmaps, define scalable design practices, and embed human-centred design (Level 8).
• Define and evolve design vision, embedding systematic practices across organisations and markets (Level 7).

Stakeholder & Client Engagement

• Present design decisions clearly, using storytelling to influence stakeholders (Level 9).
• Shape client relationships, ensuring design aligns with business goals and measurable value (Level 8).
• Act as the primary partner to senior executives, framing design as a driver of business transformation (Level 7).

Systems & Innovation

• Apply and evolve design systems to ensure accessibility, consistency, and scalability (Level 9).
• Implement governance models, design operations, and AI-enabled workflows (Level 8).
• Champion design innovation at scale, driving adoption of AI and identifying new opportunities for growth (Level 7).

Team Development & Culture

• Mentor junior designers on craft, process, and stakeholder engagement (Level 9).
• Coach and develop teams to balance strategic thinking with executional excellence (Level 8).
• Build and grow design capability, culture, and talent pipelines across the organisation (Level 7).

Activities

• As a Product Designer, you will be hands-on in shaping and delivering user-centred digital products. Your activities will span research, design, collaboration, delivery, and continuous evolution of products.

User Research & Analysis

• Conduct user research through interviews, surveys, and usability testing to uncover needs, behaviours, and pain points.
• Analyse qualitative and quantitative data (research insights, analytics, and market trends) to inform design decisions.
• Create and maintain user personas, journey maps, and empathy maps to ensure design solutions align with target audiences.
• Perform competitor benchmarking and best practice analysis to identify opportunities for differentiation and optimisation.

Interaction Design

• Define information architecture to structure content and functionality for clarity and ease of use.
• Map and design browsing flows that allow users to intuitively explore products and complete tasks.
• Develop low- to mid-fidelity wireframes that establish structure, hierarchy, and interaction notes with detailed specifications.
• Create interaction models that describe how users engage with an interface, ensuring behaviours and responses feel intuitive.

Visual Design & Prototyping

• Design polished, functional, and accessible interfaces that align with the product vision and user needs.
• Apply systematic design practices, contributing to and extending enterprise design systems and UI libraries.
• Iterate on design solutions based on feedback from users, stakeholders, and cross-functional teams.
• Build interactive prototypes to test and validate design concepts, ensuring seamless and engaging experiences.

Collaboration & Communication

• Work closely with Product Owners and stakeholders to refine requirements, align design with business goals, and prioritise features.
• Partner with Developers to ensure accurate implementation of designs, providing specifications, guidance, and clarifications.
• Actively participate in agile ceremonies (stand-ups, sprint planning, reviews, and retrospectives) to keep design integrated into delivery.
• Present and articulate design concepts and rationale to teams and stakeholders, adapting communication styles for technical and non-technical audiences.
• Create case study assets and showcases that highlight the value of design, reinforcing its impact within the organisation and with clients.
• Support business development by contributing to bids, proposals, and pitch materials, demonstrating how design can generate value and differentiate Accenture’s offering.

Testing & Validation

• Plan and conduct usability testing to validate design concepts and uncover improvement opportunities.
• Collaborate with Product Owners, Developers, and Data Analysts to design and run A/B tests, using data to guide design refinements.
• Incorporate insights from testing, feedback, and analytics to optimise experiences against user needs and business KPIs.

Continuous Improvement

• Stay up to date with emerging design trends, tools, and methodologies, applying them to enhance practice.
• Advocate for user-centred, inclusive design across the product lifecycle, ensuring accessibility and equity are built in.
• Contribute to retrospectives and team reflections, identifying opportunities to improve workflows, tools, and ways of working.

Job Qualifications

• 6 years in UX, UI, and product design, ideally in consultancy or digital product environments.
• Tertiary qualification in Design, HCI, or a related field.
• Proven ability to lead teams, scale systematic design practices, and embed efficient workflows.
• Strong expertise in Figma, prototyping software, and the MS Office suite, with knowledge of AI assisted design technologies.
• Comprehensive understanding of branding, marketing, data, social media, business analysis, and development.
• Strong portfolio demonstrating both craft level design and systems level thinking.
• Excellent facilitation, storytelling, and influencing skills for senior stakeholders.
• Ability to perform under pressure, meet deadlines, and maintain organisational efficiency.
• Empathetic, collaborative, proactive, and positive mindset, with a willingness to be challenged and continuously grow.

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Job Description

• As a UX/UI Designer at Accenture South Africa, you will contribute to the creation and delivery of user-centred digital products. You will focus on executing design solutions that meet user needs, align with business goals, and work seamlessly with technology.
• This role is hands-on, involving research, interaction design, visual design, prototyping, and collaboration with cross-functional teams. You will gain exposure to product strategy, design systems, and emerging technologies, building the foundation for a career in product design.

Responsibilities & Activities

Design Execution

• Produce high-quality UX and UI deliverables, including wireframes, prototypes, and final visual designs.
• Apply established design systems and contribute to their evolution to ensure consistency, accessibility, and scalability.
• Iterate on designs based on feedback from users, stakeholders, and developers.

User Research & Insights

• Assist in conducting user research, such as interviews, surveys, and usability tests, to understand user behaviours and needs.
• Analyse research findings and support the creation of personas, journey maps, and other user-centred artifacts.
• Benchmark competitors and industry best practices to inform design decisions.

Interaction & Visual Design

• Define information architecture, user flows, and interaction models for clear and intuitive experiences.
• Develop low- to mid-fidelity wireframes and translate them into polished UI designs.
• Build interactive prototypes to test concepts and gather feedback from users and stakeholders.

Collaboration & Communication

• Work closely with Product Owners, developers, and other designers to deliver features that meet business and user needs.
• Participate in agile ceremonies, providing design input to sprint planning, reviews, and retrospectives.
• Present design concepts and rationale to peers and stakeholders in a clear, engaging manner.
• Support team knowledge sharing by documenting design decisions and contributing to case studies or design showcases.

Testing & Continuous Improvement

• Assist with usability testing and A/B testing to validate design solutions.
• Apply insights from data, user feedback, and testing to improve product experiences.
• Stay current with UX/UI trends, tools, and methodologies to continuously improve skills and practice.

Job Qualifications

• 4+ years in UX, UI, and product design, ideally in consultancy or digital product environments.
• Tertiary qualification in Design, HCI, or a related field.
• Hands-on experience with Figma, prototyping tools and the MS Office suite.
• Understanding of user-centred design principles, accessibility, and responsive design.
• Strong visual design and interaction design skills, with attention to detail.
• Portfolio demonstrating design work, problem-solving, and execution across UX and UI.
• Good collaboration, communication, and presentation skills.
• Positive, proactive, and growth-oriented mindset with the ability to learn quickly and adapt

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Job Description

• THE WORK: Shape your future with us! In this role, you will be a subject matter expert, collaborating with various teams to make impactful decisions. You will engage with multiple teams and contribute to key decisions while providing innovative solutions to challenges that arise. Your expertise in Deal Shaping will be essential in driving success. We are excited to see how you can make a difference in our organization!
• Lead the development and execution of strategies to shape and close deals.
• Collaborate with cross-functional teams to ensure alignment and effective communication.
• Analyze market trends and customer needs to identify opportunities for growth.
• Facilitate discussions and negotiations with clients to achieve favorable outcomes.
• Monitor and report on the progress of sales opportunities to stakeholders.

HERE'S WHAT YOU WILL NEED:

• Expert proficiency in Deal Shaping.
• Expert proficiency in Sales Pursuit Management.
• A minimum of 5 years of experience in relevant related skills.

BONUS POINTS IF YOU HAVE:

• Expert proficiency in Accenture High Performance Selling Framework.
• Expert proficiency in Sales Closing.

Qualification

• Bachelor's Degree in relevant field of studies.

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Job Description

• The ideal candidate should have excellent problem solving ability and programming skills in Java, with an affinity for architecting and development of solutions to customer requirements.
• The ideal candidate will be able to contextualise business requirements, take ownership and responsibility for tasks assigned, contribute to design sessions, complete development within time deadlines and budget, delivering quality work with minimal rework.
• Basic knowledge in E/E (control units, diagnosis, vehicle electrical system access)
• Knowledge and passion for development of complex, robust and production critical IT software systems, located in plant dedicated DC’s or Edge DC’s and in public cloud
• Experience with VM and cloud software development cloud
• Proficiency in network, distributed and concurrent programming
• Strong troubleshooting and performance tuning skills, including load testing capabilities
• Experience as a Java full stack software developer.
• Excellent programming skills in Java, Java GUI, Java Web techniques / Angular / JavaScript / REST, MicroProfile, Spring Framework and the Quarkus Framework
• Very good programming skills with web technologies (Angular, HTML, CSS, JavaScript) and Python
• Proficiency in using Docker and Kubernetes for container orchestration.
• Excellent and experienced knowledge in Cloud technologies (Azure cloud architecture, Quarkus, IaaC, Docker, Kubernetes, Cloud Networking, Cloud Security, MongoDB)
• Experience in setting up and managing CI/CD pipelines.
• Experience of enterprise IT operations and support of production critical applications and systems
• Experience in agile software development, CI/CD using Maven, Gradle, Junit and SonarQube.
• Experience in agile software Project Management (Scrum, Jira)
• Experience with the tools: Terraform, IDE (Eclipse or IntelliJ IDEA), GIT & GitHub
• Experience in IT security, especially in developing secure cloud applications and general network security.
• Experience with Splunk Enterprise development and configuration. Splunk certification is advantageous
• Experience in Ticket-Reporting Systems (e.g. ITIL)
• Innovative & Independent with good problem-solving skills
• B.Sc IT / Computer Science or equivalentHonours Advantageous
• 5+ years development on Java based solutions.
• Exposure and experience within other development languages and platforms, specifically Java and knowledge of cloud technologies, as well as knowledge of development methodologies (Waterfall, Agile, etc)
• Experience in both front end and back end development.
• Any experience in the automotive industry is useful
• Any experience with integration tools is useful
• Gauteng-based, with head office at Waterfall Corporate Campus
• Willing to travel to clients with own car.

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Overview:

• The Account Manager is responsible for managing client relationships and leading the execution of digital and social media advertising campaigns. This role bridges clients and internal teams, ensuring campaigns are strategically aligned, well-executed, and deliver measurable performance outcomes.

Key Responsibilities

• Support the day-to-day management of digital and social advertising accounts
• Act as a point of contact for clients, handling queries and ensuring timely communication
• Assist in developing campaign plans across platforms
• Translate client briefs into clear internal briefs
• Coordinate campaign execution, timelines, and deliverables across internal teams
• Assist in preparing client presentations, reports, and performance insights
• Identify optimisation opportunities and share recommendations with the team
• Stay up to date with digital media trends, platform updates, and best practices
• Collaborate with creative, media buying, and analytics teams to ensure smooth delivery
• Support tracking and tagging implementation (pixels, UTMs) and help maintain data accuracy

Required Skills & Experience

• 2–5+ years experience in digital marketing or advertising account management
• Strong understanding of paid media platforms (Meta Ads Manager, Google Ads, etc.)
• Experience with social media strategy and campaign management
• Familiarity with analytics tools (Google Analytics, platform insights, dashboards)
• Ability to interpret data and turn it into actionable insights
• Excellent client-facing, presentation, and communication skills
• Strong project management and organizational abilities

Key Competencies

• Data-driven decision making
• Client relationship management
• Digital strategy development
• Performance marketing mindset
• Attention to detail
• Qualification
• Relevant qualification in Marketing, Advertising and related field and/or equivalent experience

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Job Description

• We are looking for an experienced and passionate Scrum Master to inspire, coach, and guide Agile teams toward high performance and continuous improvement. In this role, you will act as a servant leader, Agile coach, and subject matter expert, partnering closely with Product Owners, delivery teams, and stakeholders to drive effective Scrum practices and successful outcomes.
• You will work across multiple teams in a fast-paced, dynamic environment, helping teams remove impediments, manage dependencies, and deliver high‑quality solutions. Your expertise in Scrum and Agile ways of working will play a critical role in fostering a culture of collaboration, accountability, innovation, and continuous learning.

Key Responsibilities

Agile Delivery & Facilitation

• Facilitate all core Scrum ceremonies, including daily stand-ups, sprint planning, sprint reviews, and retrospectives, ensuring they are purposeful, engaging, and outcome-focused.
• Coach teams on Scrum roles, events, and artifacts to ensure consistent and effective application of Agile principles.
• Support teams in estimating work, defining sprint goals, and maintaining a sustainable delivery pace.

Team Coaching & Servant Leadership

• Act as a servant leader, empowering teams to become self-organising, cross-functional, and high-performing.
• Identify and remove impediments that impact team productivity, delivery, or morale.
• Foster a psychologically safe environment that encourages open communication, experimentation, and continuous improvement.

Stakeholder & Product Collaboration

• Partner closely with Product Owners to support backlog refinement, prioritisation, release planning, and value-driven delivery.
• Facilitate collaboration between business stakeholders, technical teams, and external partners to ensure alignment on goals and expectations.
• Support transparent communication of progress, risks, and dependencies.

Delivery Management & Dependency Coordination

• Manage and proactively resolve interdependencies across multiple Agile teams to ensure smooth end-to-end delivery.
• Support program-level planning activities, including PI planning or cross-team coordination where applicable.
• Track and communicate delivery metrics (e.g. velocity, predictability, flow) to support data-driven decision-making.

Quality & Continuous Improvement

• Promote quality-first practices, including definition of done, testing strategies, and continuous integration.
• Support the development and implementation of testing and validation plans to ensure high-quality deliverables.
• Drive continuous improvement through retrospectives, root cause analysis, and Agile maturity assessments.

Change & Agile Transformation

• Champion Agile values and ways of working across the wider organisation.
• Support teams and stakeholders through change, helping them adapt to Agile mindsets and practices.
• Contribute to the evolution of Agile frameworks, standards, and best practices within the organisation.

Job Qualifications

Essential Experience & Skills

• Minimum of 2 years’ experience working as a Scrum Master or in a similar Agile delivery role.
• Strong, hands-on experience with Scrum and Agile delivery frameworks.
• Proven ability to facilitate Agile ceremonies and coach teams toward improved performance.
• Excellent communication, facilitation, and stakeholder management skills.
• Ability to work effectively in a fast-paced, collaborative environment.

Education

• Associate Degree, College Diploma, or equivalent experience in a relevant field.

Desirable / Bonus Experience

• Strong experience with Agile methodologies beyond Scrum (e.g. Kanban, SAFe, LeSS, or ADM – Distributed Agile Development).
• Experience in Agile Process Coaching or organisational Agile transformation.
• Background in Agile Project or Delivery Management.
• Scrum Master or Agile certifications (e.g. CSM, PSM, SAFe SM) are an advantage.

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Job Description

• Analyze and document business processes to identify areas for improvement.
• Collaborate with stakeholders to gather requirements and develop functional specifications.
• Design and implement business solutions that align with organizational goals.
• Facilitate workshops and meetings to drive consensus and gather feedback.
• Monitor and evaluate the effectiveness of implemented solutions.

Key Responsibilities:

• Expert proficiency in Business Process Analysis Tools
• Must have prior experience working within a financial institution (banking environment)
• A minimum of 3+ years of experience in relevant related skills
• Assoc. Degree/College Diploma in relevant field of studies.

Bonus Points If You Have:

• Expert proficiency in Business Model Strategy
• Expert proficiency in Business Process Design
• Expert proficiency in Requirements Analysis
• Advanced proficiency in Data Visualization
• Intermediate proficiency in Change Management

Job Qualifications

• Assoc. Degree/College Diploma in relevant field of studies.

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Role Overview

• We are looking for an experienced Full Stack Software Engineer to design, build, and maintain modern, scalable, and resilient digital applications using the MERN stack (MongoDB, Express, React, Node.js) or closely related technologies.
• The role is suited to a mid to senior-level developer who is comfortable working across the full stack and within complex technology environments, particularly those commonly found in the telecommunications industry. While Telecommunications B2B experience (e.g. CPQ, quoting, product configuration) is valuable, it is not mandatory, and the engineer will be supported by Telecoms B2B domain specialists.
• This role combines strong hands-on engineering with collaboration, problem-solving, and delivery discipline in an Agile environment.

Key Responsibilities

Full Stack Engineering

• Design, develop, test, and maintain end-to-end web applications, spanning modern front-end frameworks and backend services.
• Build responsive, high-quality React-based user interfaces, with attention to usability, maintainability, and performance.
• Develop robust server-side services and APIs using Node.js and related frameworks.
• Implement secure, well-structured data access layers using NoSQL (e.g. MongoDB) and/or relational databases.
• Apply clean architecture principles, modular design, and strong engineering standards.

Microservices, Resilience & Performance

• Contribute to the design and implementation of microservices-based architectures.
• Engineer solutions with resilience, fault tolerance, and fail-safe behaviour in mind (timeouts, retries, graceful degradation).
• Identify, analyse, and remediate performance bottlenecks across frontend, backend, and data layers.
• Ensure solutions meet key non‑functional requirements (availability, scalability, reliability, latency).

DevOps & Engineering Practices

• Work within established CI/CD pipelines to enable consistent, automated build, test, and deployment processes.
• Collaborate with DevOps and platform teams on containerised and cloud-based deployments.
• Support operational readiness through logging, monitoring, and incident analysis.
• Promote engineering best practices including code reviews, automated testing, and continuous improvement.

Collaboration & Delivery

• Work effectively in Agile teams, collaborating with product owners, architects, QA, UX designers, and operations.
• Translate business and technical requirements into practical, implementable solutions.
• Provide accurate estimates, communicate progress clearly, and proactively manage risks and dependencies.
• Mentor less experienced engineers where appropriate and contribute to a strong engineering culture.

Required Skills & Experience

Technical (Essential)

• Solid experience as a Full Stack Developer, working on production systems.
• Strong proficiency in JavaScript / TypeScript.
• Hands-on experience with React and modern frontend development patterns.
• Backend development experience using Node.js (and frameworks such as Express or similar).
• Experience working with NoSQL databases (e.g. MongoDB); SQL experience is beneficial.
• Practical experience designing and consuming REST APIs.
• Exposure to microservices architectures, distributed systems, or modular backend designs.
• Familiarity with CI/CD pipelines, Git-based version control, and automated testing.
• Comfortable working in Linux/Unix environments.

Industry Experience

• Experience working in the telecommunications industry (consumer or enterprise domains).
• Understanding of large-scale, integration-heavy environments typical in telco landscapes.

Preferred / Advantageous Experience (Not Mandatory)

• Telecommunications B2B experience (e.g. CPQ, quoting, product catalogues, order management).
• Cloud platforms (AWS, Azure, or GCP).
• Containerisation and orchestration (Docker, Kubernetes).
• Observability tooling for monitoring, logging, and performance analysis.
• Product-focused delivery experience and collaboration with UX / product design teams.

What We’re Looking For

• A strong hands-on engineer who enjoys building real systems end-to-end.
• Someone who values quality, performance, and resilience, not just feature delivery.
• A collaborative team player who communicates clearly and works well in complex environments.
• An engineer comfortable operating with domain support from specialists, without needing to be a CPQ or B2B expert themselves.

Qualifications

• Degree in Computer Science, Engineering, or a related discipline or equivalent practical experience.

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Role Overview

• We are seeking a Solution Designer to define and shape end-to-end technical solutions for a B2B Business Portal within a telecommunications environment. The role focuses on CRM and quoting/CPQ-style journeys across mobile and fixed-line services, translating business requirements into delivery-ready solution designs.
• This is a design and architecture role, not a hands-on development position. However, strong technical literacy is essential, including the ability to understand code-level concepts and collaborate closely with engineering teams.

Key Responsibilities

• Define end-to-end solution designs for portal-based B2B journeys (e.g. onboarding, quote-to-order, configuration, fulfilment touchpoints).
• Lead structured requirements and design workshops (e.g. JAD or similar), aligning business, product, and technical stakeholders.
• Translate functional and non-functional requirements into implementable architectures, including service boundaries, integration patterns, data flows, and orchestration logic.
• Design solutions leveraging microservices, API-first approaches, cloud-native platforms, and event-driven patterns where appropriate.
• Ensure designs address performance, scalability, resilience, security, and operational considerations.
• Produce clear, high-quality design artefacts using industry standards (e.g. UML use cases, sequence diagrams, component diagrams, interface specifications).
• Design solutions that use custom UI frameworks and modern front-end architectures, without performing UI or application development.
• Collaborate with delivery and engineering teams to ensure solution designs are feasible, well understood, and aligned to delivery sequencing (e.g. environments, releases, branching strategies).
• Apply a working understanding of agentic AI–enabled solutions, including where such capabilities fit in an enterprise architecture, and how they interact safely with systems, users, and controls.

Required Skills & Experience

Domain Experience

• Strong experience designing solutions for Telco CRM and quoting environments.
• B2B experience highly preferred.
• Experience across both mobile and fixed-line services is mandatory.

Solution Design & Architecture

• Proven ability to independently define solutions from problem statement through to detailed design.
• Hands-on experience producing UML and architecture design artefacts suitable for delivery teams.
• Solid understanding of microservices architecture, API design, and integration patterns.
• Strong grasp of cloud-native concepts (scalability, resilience, observability) and performance engineering principles.

Technical Literacy

• Comfortable working with engineers and understanding code-level concepts (e.g. APIs, data contracts, branching and merging concepts), without being a developer role.
• Experience working in modern SDLC and agile delivery environments.

Personal & Interpersonal Skills

• Strong facilitation and communication skills; able to engage confidently with both technical and non-technical stakeholders.
• Structured thinker with the ability to handle ambiguity and drive decisions.
• Clear, concise written communication, particularly for design documentation.

Beneficial (Nice to Have)

• Experience with MERN stack or similar modern web technologies, from a solution design perspective.
• Exposure to AI-enabled or agentic workflows, orchestration concepts, or intelligent automation.
• Knowledge of complex B2B product configuration and pricing models.

Deliverables Typically Produced

• End-to-end solution designs and option assessments
• UML diagrams (use case, activity, sequence)
• High- and low-level design documentation
• Integration and API specifications

Qualification

• Degree in Computer Science, Engineering, or a related discipline or equivalent practical experience.

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Role Purpose 

• Responsible for defining and shaping requirements for B2B telecommunications solutions delivered on modern, configurable digital platforms. The role focuses on translating enterprise and wholesale telco business needs into clear, structured requirements that inform solution design across product, service, and operational domains, without prescribing detailed technical implementation. 
• The role operates at the intersection of B2B business, product management, architecture, and delivery, ensuring requirements are well-formed, commercially aware, and aligned to scalable, industry‑standard ways of working. 

Key Responsibilities 

B2B Telco Solution & Requirements Definition 

• Lead the definition of requirements for B2B telco solutions, including enterprise connectivity, managed services, ICT, cloud-enabled services, and industry-specific offerings. 
• Translate customer and internal stakeholder needs into functional, non-functional, and operational requirements across the solution lifecycle (order, fulfilment, assurance, charging, and support). 
• Ensure requirements reflect B2B telco constructs such as product structures, service models, SLAs, and customer-specific variations. 

Modern Digital Platforms & Custom Solutions 

• Define requirements with an understanding of modern digital and platform-based solution approaches, including configurable products and reusable capabilities. 
• Shape requirements that which nuanced to bespoke developed applications, integrated to typical CRM and Billing systems 
• Ensure requirements are adaptable and suitable for evolving platforms, vendor solutions, and operating models. 

Stakeholder Collaboration 

• Work closely with business stakeholders, product owners, architects, and delivery teams to clarify scope, assumptions, and dependencies. 
• Facilitate requirement workshops and discussions, ensuring shared understanding and reducing ambiguity. 
• Maintain traceability between business objectives, solution capabilities, and delivery scope. 

Industry & TM Forum Alignment 

• Apply TM Forum frameworks and models (e.g. eTOM, SID, TAM, ODA principles) to structure requirements and promote a common telco language. 
• Use TMF concepts to support consistency, interoperability, and alignment to industry best practice. 
• TM Forum certification is desirable and would strengthen credibility in this role. 

Quality & Governance 

• Ensure requirements artefacts are clear, complete, and suitable for downstream design and build activities. 
• Support governance and review forums by articulating impacts and trade-offs across business, operational, and delivery dimensions. 

Qualification

Required Experience & Skills 

B2B Telecommunications 

• Demonstrable experience in B2B telecommunications, ideally within enterprise or wholesale environments. 
• Understanding of telco products, services, and operational processes across fulfilment, assurance, and lifecycle management. 
• Experience working in customer-specific and multi-variant solution contexts. 

Requirements & Solution Definition 

• Strong experience in requirements definition for technology-enabled initiatives. 
• Comfortable working with evolving problem statements and refining requirements iteratively. 
• Ability to define requirements at a capability and outcome level rather than at detailed technical design level. 

Stakeholder Engagement 

• Proven ability to work across business, product, architecture, and delivery teams. 
• Clear written and verbal communication skills, particularly in structured requirements documentation. 

Desirable Experience / Qualifications 

• TM Forum certification (eTOM, SID, ODA or related) 
• Experience in OSS/BSS environments or telco platform modernisation initiatives 
• Exposure to enterprise digital platforms or product-centric operating models 

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Role Summary 

• We are seeking a Magento / Adobe Commerce Platform Specialist to join our Technology practice, supporting complex Digital Commerce platforms in the Telecommunications domain, with a strong emphasis on Mobile contract and device sales and supporting Fixed Line Consumer offerings where required. 
• This role is suited to a technically strong Application Architect who understands commerce not just as an e‑commerce channel, but in the context of telco-specific product, pricing, and fulfilment complexity—including devices, plans, bundles, contracts, eligibility, and downstream system orchestration. 
• The successful candidate will design and govern Magento / Adobe Commerce solutions across headed and headless architectures, while ensuring resilience, performance, scalability, and long-term maintainability. Experience with Agentic AI—both for SDLC acceleration and as part of customer journeys—is increasingly important in this role. 

Key Responsibilities 

Platform Architecture & Solution Design 

• Act as an Application / Platform Architect for Adobe Commerce (Magento), owning end-to-end technical solution design across:  
• Stores, storefronts, and multi-website / multi-store structures 
• Product catalogues, pricing, promotions, eligibility, and contract-driven journeys 
• Design and govern commerce solutions for Mobile device and contract sales, including:  
• Device + plan combinations 
• Bundling and offers 
• Consumer-focused digital journeys 
• Architect solutions across both headed and headless commerce models, including:  
• API-first and composable architectures 
• Front-end decoupling where required 

Magento & Adobe Commerce Expertise 

Deep hands-on understanding of:  

• Magento Open Source and Adobe Commerce, including SaaS and Cloud capabilities 
• Core Magento architecture, data models, and extensibility patterns 

Evaluate, select, and integrate:  

• Magento plugins and 3rd-party modules 
• External services such as CMS, search, payments, identity, and fulfilment 
• Govern the balance between:  
• Custom development vs off-the-shelf extensions 
• Long-term supportability, upgradeability, and technical debt management 

Headless, Integration & Telco Context 

• Architect headless commerce solutions, integrating Magento with:  
• Modern front-end frameworks (e.g. React / Next.js or equivalent) 
• Telco backend systems such as BSS/CRM, Order Management, Payments, Identity, and Provisioning 
• Understand commerce solutioning in the context of:  
• High-volume Consumer transactions 
• Complex orchestration across downstream systems 
• Ensure integration patterns align with enterprise architecture and security standards 

Agentic AI Enablement 

Contribute to adoption of Agentic AI, including:  

• Using agentic approaches to accelerate the SDLC (design, development, testing, troubleshooting) 
• Architecting solutions that leverage agentic capabilities within customer journeys, such as:  
• Assisted buying and guided selling 
• Intelligent decisioning and orchestration 
• Operational and care interactions 
• Ensure agentic-enabled designs are secure, resilient, observable, and enterprise-ready 

Non‑Functional Solutioning 

• Own critical non-functional concerns, including:  
• Performance engineering and scalability 
• High availability, fault tolerance, and resilience 
• Maintainability, monitoring, and operational readiness 
• Support production readiness, go‑lives, and early‑life support where required 

Client & Delivery Collaboration 

• Operate confidently in a client-facing consulting environment, contributing to:  
• Solution definition and technical assurance 
• Architecture and design reviews 
• Collaborate closely with:  
• Product owners, UX, integration teams, and delivery leadership 
• Onshore and offshore engineering teams 

​​​​​​​Industry Experience 

• Telecommunications experience is highly beneficial, specifically:  
• Commerce solutions for Mobile device and contract sales 
• Consumer-focused digital channels 
• Exposure to Fixed Line Consumer commerce is advantageous 

Qualification

Skills & Experience 

Required 

• Strong, hands-on experience with Magento / Adobe Commerce in enterprise-scale environments 
• Proven experience operating as a Technical Lead or Application Architect 

Solid understanding of:  

• Headed and headless commerce architectures 
• API- and integration-led solution design 

Experience designing for:  

• Performance, resilience, and long-term maintainability 

Practical exposure to Agentic AI concepts, particularly for:  

• SDLC acceleration 
• Intelligent, agent-enabled customer journeys 

Preferred 

• Adobe Commerce SaaS / Cloud experience 
• Telco digital commerce background (Consumer-focused) 
• Consulting or large System Integrator experience 
• Cloud-native deployment and DevOps exposure

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Why this role matters

• A role in TS&A gives you an accelerated immersion into the future of consulting that blends pragmatic business acumen with digital expertise. It equips you with an end to end understanding of Total Enterprise Reinvention to a holistic and continuous transformation that reimagines strategy, experience, operating models, value creation and technology foundations for organisations to thrive in a world of constant disruption.

What you’ll do

• Advise executives on technology assessments, business value cases, technology business management and value optimisation, enterprise architecture programmes, as a service models, operating model transformations and technology strategies
• Lead and guide high performing teams to execute complex technology initiatives with precision and flexibility
• Shape and deliver large scale technology enabled business transformations across industries or within sectors such as financial services, consumer goods, retail, resources or telecoms and technology
• Collaborate with global experts, leverage Accenture’s innovation ecosystem and partner with leading technology companies for sustained client success
• Drive thought leadership and contribute to market shaping insights on the future of technology strategy
• Mentor and develop Africa’s future technology leaders through deliberate coaching and engagement

Qualification

What we’re looking for

• 5 to 15 years’ experience in strategy consulting, technology advisory or digital transformation
• Background in Tier 1 to 3 strategy companies strongly preferred
• Strong problem solving, analytical and communication skills
• Passion for technology as a strategic growth driver
• Ability to thrive in fast paced, high impact environments with C suite exposure
• Bachelor’s degree in a relevant field; Master’s degree, MBA or equivalent preferred

What’s in it for you

• Exposure to C suite clients shaping the digital agendas of Africa’s leading companies
• A platform to accelerate your business and technology career in one of the most highly demanded consulting disciplines
• Opportunity to work on truly transformational projects that position clients as technology powered and AI augmented leaders in their industries