Top Positions at DSV

Main Purpose of The Role:

• The retention account manager is responsible for nurturing and expanding relationships with an organization's most significant clients. This role involves strategic planning, consistent communication, and in-depth understanding of client needs to ensure satisfaction and loyalty.
• By acting as the primary liaison between the clients and various internal departments, the account manager ensures seamless service delivery and identifies opportunities for business growth.
• This individual will also analyze client metrics and market trends to tailor solutions, thereby driving revenue and fostering long-term partnerships. 

Minimum Requirements:

• Proven experience - Minimum 5 years Key Account Management / Retentions experience in the logistics industry.
• Strong presentation and public speaking skills
• Demonstrated success in managing and growing key accounts in a region and meet monthly and annual retention targets that have been set. 
• Support all aspects of the account relationship as a primary point of contact for customer 
• Ability to investigate and resolve customer complaints, concerns, and discrepancies in a timely manner. 
• Ability to analyze and interpret sales data and account performance metrics
• Collaborate with internal teams to address customer issues effectively. 
• Maintain accurate records of customer interactions, transactions, and enquiries via CRM. 
• Generate key performance monthly reports as needed to track customer service metrics and performance. 
• Identify root causes of customer issues and implement solutions to prevent recurrence. 
• Communicate customer feedback and insights to relevant stakeholders for continuous improvement. 
• Strive to exceed customer expectations by delivering exceptional service and building strong relationships. 
• Help identify all potential risks and develop mitigation plans. 
• Identify and implement continuous Improvement initiatives. 
• Maintain client base as per MAS requirement, grow revenue via extraction of additional opportunities within the client base. 
• Work closely with Operations to deliver high level of service to customers. 
• Works with Finance as needed to collectively resolve any discrepancies and assist with invoice and payment resolution. 
• Proactively manage and monitor and present customer/’s KPI’s through data quality processes. 
• Become a part of an account focused cross-functional team that proactively participates in the account planning, sales support & delivery process. 
• Analysis of sales-related information and report weekly to the regional sales manager. 
• Maintaining client data and updating regularly. 
• Continuous reporting on competitor and industry analysis. 
• Assist in tender/proposal production and delivery (preparation and presentation) 
• Create sustainable value for customers by adopting an innovative approach to their business. 
• Meet the expected client call ratio KPI as indicated by your manager and agreed MAS in achieving retention targets set. 
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• Electives
• Strong personal characteristics, energy, drive, focus, motivation, responsibility. 
• Self-motivated and ability to use own initiative, with the ability to work without supervision. 
• Well-developed time management skills - ability to work to deadlines and with timetables. 
• Multitasking is essential. 
• Project management of initiatives where required. 
• The ability to seek opportunities for synergy and integration 
• Business acumen – analyzing financial information, dealing with complexity, problem solving and using sound judgment. 
• Identifying critical operational or other issues and recommending solutions 
• Ability to continuously review / refine processes to achieve the optimal solution 
• Strong administrative skills with high attention to detail 
• Strong business development skills 
• Strong negotiation and conflict resolution skills 

Computer packages:

• MS Outlook, Excel, PowerPoint (Intermediate).
• Advanced skill would be advantageous.

Qualifications:

• Matric (Essential).

Duties and Responsibilities:

• Maintain and grow the existing client base in the distribution market for the allocated region and meet monthly and annual retention targets that have been set. 
• Manage client relationships. 
• Monthly billing and financial reporting shared with the various stakeholders. 
• General administrative duties – daily. 
• Represent the DSV brand. 
• Analysis of sales related information and report weekly to Regional Sales Manager. 
• Maintaining client data and update regularly. 
• Continuous reporting on competitor and industry analysis. 
• Assist in tender/proposal production and delivery. (preparation and presentation) 
• Create sustainable value for customers by adopting an innovative approach to their business. 
• Ensure that the required monthly and accumulative targets are met. 
• Implementation and communication of signed business is shared with all stakeholders. 
• Management of debtor’s days of clients within the company’s requirements. 
• Ensure regular Inter department communication. 
• Identifying cross silo solutions and work with other Department heads to ensure successful partnerships. 
• Ensure all client files are updated and maintained as per the company procedures and Quality Management System. 
• Carry out any other duties as may be requested by Management. 
• Update and maintain the internal CRM System. 
• Meet the expected client call ratio KPI as indicated by your manager. 

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SUMMARY

• The main purpose of this role is to sign up new accounts and to meet monthly and annual new business targets.
• Strategic accounts need to be signed up and the implementation of these accounts needs to be managed by the candidate.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Prospect for new business and develop a qualified pipeline of leads and convert to actual billing sustainable clients.
• Manage client relationships.
• Monthly billing and financial reporting shared with the various stakeholders.
• General administrative duties – daily.
• Represent the DSV brand.
• Analysis of sales related information and report weekly to Regional New Business Sales Manager.
• Maintaining client data and updating regularly on CRM System, Dynamics.
• Continuous reporting on competitor and industry analysis.
• Assist in tender/proposal production and delivery. (Preparation and presentation)
• Create sustainable value for customers by adopting an innovative approach to their business.
• Ensure that the required quarterly, accumulative and annual targets are met.
• Implementation and communication of signed business is shared with all stakeholders.
• Management of debtor’s days of clients within the company’s requirements.
• Ensure regular Inter department communication.
• Identifying cross silo solutions and working with other Department heads to ensure successful partnerships.
• Ensure that Dynamics is updated and maintained as per the company procedures and Quality Management System.
• Carry out any other duties as may be requested by Management.
• Meet the expected client call ratio KPI as indicated by your MAS.
• Be deadline driven.

QUALIFICATIONS

• Completed Grade 12 / Matric
• Tertiary qualification would be an advantage

COMPUTER SKILLS

• MS Office, Excel, PowerPoint at Intermediary level a MUST
• Advanced skill would be greatly advantageous 

EDUCATION AND/OR EXPERIENCE

• 2-3 years Key Account Management & New Business sales experience
• Experience in prospecting for new business
• Experience in achieving new business targets set
• Tender Management
• Experience in selling cross silo solutions
• Signing up strategic new accounts and growing business
• Experience with implementation of strategic accounts
• Reporting day to day to the Regional Sales Manager
• Weekly and Monthly reporting (where needed / requested)
• Daily CRM updates and completion
• Adhering to the MAS for the role

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Main Purpose of the role

• To manage the staff, clients and deliverables of the branch ensuring that it is aligned with the overall objectives of the organization and the resources are fully utilized to ensure optimal delivery of services to our clients.
• The Senior Manager is responsible for the financial performance, profitability, service delivery, client retention and operational excellence of the branch while maintaining a client-centric focus.

Job Related Requirements

• Minimum of 5 years’ experience in the logistics, transport and courier environment in a managerial role.
• Sales, operations, HR and IR skills
• Ability to do MS Excel spreadsheets with Pivot tables, charts and formulas
• Comprehensive knowledge of P&L/financials
• Comprehensive knowledge of the LRA and BCEA
• Ability to liaise effectively with clients and colleagues at various organizational levels
• Punctuality and good time management skills
• Good administrative skills & daily planning skills
• Ability to adapt to a rapidly changing environment/technology
• Ability to work under pressure & meet deadlines without fail
• Ability to work without supervision
• Excellent verbal and written communication skills
• Ability to work beyond scheduled working hours
• Flexibility to travel
• Own reliable transport and a valid unendorsed code 8 driver’s license
• Budgeting Skills
• Ability to Understand and identify cost trends
• Ability to forecast cost

Computer Literacy Level

• Intermediate in Full MS Office suite package ( MS Word, Excel, Powerpoint, Teams and Outlook )

Tertiary Qualification ( Advantageous )

• B.Com Degree in Transport and Logistics

Electives

• Make quick and clear decisions while adapting to changing circumstances
• Manage diverse teams of people from sales through operations while showing respect for views and contributions, building team spirit, and reconciling conflict
• Grow teams and increase productivity through performance management
• Define and measure performance goals and hold self and others accountable to achievement of goals
• Skilled in public speaking and making presentations
• Ability to sell and support the sales process
• Skilled in analytics and process mapping and distilling complex ideas into simple, actionable solutions
• Identify talent and leverage skill sets of teams
• Work independently, but within the boundaries prescribed by DSV policies and procedures

Duties and Responsibilities

• To manage the deliverables of the organization’s objectives through communication, measurement and motivation of the staff
• To interface with shared functions ensuring continues cooperation and interactions with these functions.
• To manage and deliver on our Service Catalogue to clients.
• To manage cost and productivity within the branch or agent ensuring that efficiency and effectiveness is the order of the day.
• To ensure compliance to internal and external controls and other KPI’s set at global and local level.
• To deliver on the bottom-line budget commitments for the branch, enabling the business unit to meet budget.
• To identify opportunities and risks within the business that may impact the business environment and ability to deliver to shareholder commitments.
• Managing people’s performance and growth to create a sustainable business environment.
• Adherence to deadlines and schedules.
• Managing and controlling resources and risk management.
• Administrative duties relevant to the position.
• Interacting with customers at all levels – in person and telephonically.
• Maintain and enforcing existing systems processes and controls with continuous improvement.
• Customer dissatisfaction process, analyse failures with regards to deliveries, client complaints, damages etc to determine root cause and corrective actions.
• Actively managing daily operational performance to consistently achieve performance metric targets.
• Ensure all vehicles owned; leased; hired; rented or supplied from suppliers (including owner driver) must be fully road worthy and compliant to all local legislation.
• Actively drive all initiatives being implemented within the company within the branch per agent.
• Ensure that every branch or agent is managing the branch fleet, maintenance of the branch fleet, condition of the branch fleet and fuel consumption of the branch fleet.
• Responsible for implementation, support, monitoring, control and sustaining of all Quality, Safety, Health and Environmental (QSHE) Management Systems and requirements. To ensure that working processes are aligned to the approved quality management systems and all legal and commercial requirement.
• Oversee operational activities during peak times when at or visiting branches.
• Ensure that all branches or agents are using the financial tools provided to manage the branch or agency.
• Review and validate that forecasts for the branch or agent for the month and the year are accurate and justifiable.
• Actively manage the P&L costs for the branch, timeously and accurately, duly validating explanations received from branches or agents on variances.
• Accurately budget for the following financial year based on local knowledge and budgeting guidelines.

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Main Purpose of the Role

• The vendor controller has the responsibility to manage their own Webcost workflow.
• They are to be the contact between operations and the accounts payable team at the RSSC/ISSC.
• They will be responsible for resolving internal queries within agreed timeframes to ensure vendors are paid on time.

Computer Literacy Level  

• Microsoft APPS
• Microsoft Teams Lists
• Excel- Intermediate

Additional Computer Skills 

• SAP ERP
• CargoWise1

Job Related Requirements

• Minimum of 1 year experience in Operational Finance.
• Minimum of 1 year experience in Logistics Industry.

Added advantages for the Role

• Excellent communication skills
• Ability to work under pressure
• Highly organized and good time management skills
• High level of problem-solving skills
• Attention to detail
• Ability to work in a diverse team as well as be self-driven

Duties & Responsibilities (Daily / weekly / monthly tasks)

• Manage the workflow within WebCost (Invoices received daily that failed AutoPost).
• Running daily reports to monitor the inflow of new invoices and comparing these against accruals in CargoWise One.
• Retrieve copy invoices from WebCost and share, where needed, with operational controllers to allow them to correct/add accruals in CW1
• Monitor queries between Operations and vendors and ensure correct dispute process is being followed
• Assist with query resolution between operations and the supplier where possible
• Daily & Weekly reporting to operations to ensure visibility of pending invoices are provided – including ageing
• Report to management on individual controller/mode performance and possible corrective actions for business to increase autopost
• Ensure escalations are done to suppliers not following the DSV Processes (Where they are not adding correct references to invoices to facilitate AutoPost etc.)
• Weekly meetings with key suppliers to ensure that queries are addressed from a finance point of view

Other Duties

• Ability to resolve common autopost issues and identify root causes
• Applies out of the box thinking
• Ability to work in a team
• Commitment to meeting prescribed targets
• Ability to work long hours when necessary and flexibility to adapt to deadlines
• Ability to work under pressure, with tight deadlines
• Self-motivated and willing to use own initiative
• Excellent communications skills (telephone, written & presentation)

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Main purpose of the role

• To partner business by ensuring the delivery of seamless, value-added support to the various business units within DSV in South Africa and other countries in Sub-Saharan Africa.
• This entails delivering a legal service to the business, which includes, but is not limited to, furnishing and implementing legal advice to management and the business in respect of a wide variety of commercial and corporate law matters, working with external professional advisors, the negotiation and drafting of commercial contracts .

Qualifications

• Degree in Law: LLB
• Intermediate computer literacy in MS Word, Excel, PowerPoint and Outlook
• Contract management systems

Job Requirements

• 5 Post Qualification years relevant industry experience in a Senior Position.
• Holistic knowledge of laws relating to transport and logistics, including Contract, Corporate, Civil, Interpretation of statutes and contracts.
• Admission as an Attorney (2-year practice experience).
• Experience in Drafting, Reviewing, and Negotiating Commercial Agreements, locally and internationally (Sub-Saharan Africa).
• Technical knowledge of legal structures and agreements within transport and logistics industry.
• Strong analytical skills and demonstrated ability to understand complex legal concepts.
• Knowledge and experience of applicable Laws and Regulations with the ability to provide training to key stakeholders.
• Experience in steering External Legal Counsel for litigious matters.
• Excellent fluency in English.
• Leadership Skills.
• Problem Solving skills.
• Excellent Communication skills.
• Must be able to self-manage tasks (includes effectively communicating with stakeholders).
• Proven track record of dealing with people at all levels within the organization.
• Effective time management.

Added Advantages for this role

• LLM, MBA preferred.
• Transport and Logistics Industry knowledge.
• Strong personality with an ability to get the necessary messages across.

Duties and Responsibilities

• Draft/vet and review a variety of corporate legal contracts (supplier & customer).
• Keeping abreast of new/changed legislation and informing the business to ensure understanding of risks and commercial implications.
• Protecting the company’s interest, risk management and compliance with corporate governance, guidelines and procedures.
• Negotiation on behalf of the business in order to attain value.
• Negotiation with third parties to ensure appropriate contractual relationships and minimise risks.
• Identify matters requiring specialist legal input and instruct and liaise with appropriate external counsel.
• Liaise with external attorneys and prepare comprehensive brief to attorneys where necessary.
• Co-ordinating and managing litigation matters with external attorneys and counsel and interpreting or proposing recommendations for the business.
• Drafting legal opinions.
• Conduct legal research of significant legal issues.
• Keep abreast of company policies

Other Duties

• Timely and comprehensive response of assigned tasks.
• Execution of projects and day-to-day tasks.
• Focus on performance and deadlines.
• Build and maintain strong relationships with internal stakeholders.