Manager, Senior Operations, Road at DSV

Main Purpose of the role

• To manage the staff, clients and deliverables of the branch ensuring that it is aligned with the overall objectives of the organization and the resources are fully utilized to ensure optimal delivery of services to our clients.
• The Senior Manager is responsible for the financial performance, profitability, service delivery, client retention and operational excellence of the branch while maintaining a client-centric focus.

Job Related Requirements

• Minimum of 5 years’ experience in the logistics, transport and courier environment in a managerial role.
• Sales, operations, HR and IR skills
• Ability to do MS Excel spreadsheets with Pivot tables, charts and formulas
• Comprehensive knowledge of P&L/financials
• Comprehensive knowledge of the LRA and BCEA
• Ability to liaise effectively with clients and colleagues at various organizational levels
• Punctuality and good time management skills
• Good administrative skills & daily planning skills
• Ability to adapt to a rapidly changing environment/technology
• Ability to work under pressure & meet deadlines without fail
• Ability to work without supervision
• Excellent verbal and written communication skills
• Ability to work beyond scheduled working hours
• Flexibility to travel
• Own reliable transport and a valid unendorsed code 8 driver’s license
• Budgeting Skills
• Ability to Understand and identify cost trends
• Ability to forecast cost

Computer Literacy Level

• Intermediate in Full MS Office suite package ( MS Word, Excel, Powerpoint, Teams and Outlook )

Tertiary Qualification ( Advantageous )

• B.Com Degree in Transport and Logistics

Electives

• Make quick and clear decisions while adapting to changing circumstances
• Manage diverse teams of people from sales through operations while showing respect for views and contributions, building team spirit, and reconciling conflict
• Grow teams and increase productivity through performance management
• Define and measure performance goals and hold self and others accountable to achievement of goals
• Skilled in public speaking and making presentations
• Ability to sell and support the sales process
• Skilled in analytics and process mapping and distilling complex ideas into simple, actionable solutions
• Identify talent and leverage skill sets of teams
• Work independently, but within the boundaries prescribed by DSV policies and procedures

Duties and Responsibilities

• To manage the deliverables of the organization’s objectives through communication, measurement and motivation of the staff
• To interface with shared functions ensuring continues cooperation and interactions with these functions.
• To manage and deliver on our Service Catalogue to clients.
• To manage cost and productivity within the branch or agent ensuring that efficiency and effectiveness is the order of the day.
• To ensure compliance to internal and external controls and other KPI’s set at global and local level.
• To deliver on the bottom-line budget commitments for the branch, enabling the business unit to meet budget.
• To identify opportunities and risks within the business that may impact the business environment and ability to deliver to shareholder commitments.
• Managing people’s performance and growth to create a sustainable business environment.
• Adherence to deadlines and schedules.
• Managing and controlling resources and risk management.
• Administrative duties relevant to the position.
• Interacting with customers at all levels – in person and telephonically.
• Maintain and enforcing existing systems processes and controls with continuous improvement.
• Customer dissatisfaction process, analyse failures with regards to deliveries, client complaints, damages etc to determine root cause and corrective actions.
• Actively managing daily operational performance to consistently achieve performance metric targets.
• Ensure all vehicles owned; leased; hired; rented or supplied from suppliers (including owner driver) must be fully road worthy and compliant to all local legislation.
• Actively drive all initiatives being implemented within the company within the branch per agent.
• Ensure that every branch or agent is managing the branch fleet, maintenance of the branch fleet, condition of the branch fleet and fuel consumption of the branch fleet.
• Responsible for implementation, support, monitoring, control and sustaining of all Quality, Safety, Health and Environmental (QSHE) Management Systems and requirements. To ensure that working processes are aligned to the approved quality management systems and all legal and commercial requirement.
• Oversee operational activities during peak times when at or visiting branches.
• Ensure that all branches or agents are using the financial tools provided to manage the branch or agency.
• Review and validate that forecasts for the branch or agent for the month and the year are accurate and justifiable.
• Actively manage the P&L costs for the branch, timeously and accurately, duly validating explanations received from branches or agents on variances.
• Accurately budget for the following financial year based on local knowledge and budgeting guidelines.