Top Roles at Catch

ROLE OVERVIEW

• As a Client Services Manager, you are the operational backbone of your client accounts. You will be the trusted point of contact for day-to-day queries, ensuring every shipment is compliant, every document is accurate, and every client feels looked after.
• You will work across compliance, operations, and client service simultaneously — bringing calm, clarity, and precision to a fast-moving global environment. You will work in close partnership with a Client Success Manager, sharing responsibility for a portfolio of mid-market and enterprise technology clients.
• While your CSM counterpart focuses on commercial growth, your focus is on service excellence — ensuring the operational and compliance foundations that underpin every client relationship are rock solid.
• The Client Services Manager and Client Success Manager work as a paired unit on shared accounts. One drives growth and commercial decisions; the other ensures flawless delivery and compliance. Both are client-facing — the difference is focus, not seniority.

KEY RESPONSIBILITIES

Key responsibilities include:

Compliance & Regulatory Oversight 

• Ensure all client shipments meet import and export regulations across relevant jurisdictions. Stay across compliance requirements and flag risks before they become problems.

Day-to-Day Client Contact 

• Serve as the primary operational point of contact for your clients. Respond to queries with accuracy and speed, building trust through reliability and deep product knowledge.

Documentation & Accuracy

• Own the accuracy of customs documentation, shipping records, and compliance paperwork across your accounts. The detail is your domain.

Operational Issue Resolution

• Identify, escalate, and resolve service issues in close collaboration with Account Managers and the Compliance team. Keep clients informed and confident throughout.

REQUIREMENTS:

• The ideal candidate will possess the following:

Qualifications & Experience

• Excellent academic results (matric and university transcripts required).
• Professional degree preferred — BCom, LLB, or equivalent.
• Minimum 2–3 years of experience in a compliance, operations, or client-facing role.
• Exposure to international trade, logistics, or customs is advantageous.

Experience & Skills

• Strong communicator who builds trust through clarity and consistency.
• Highly organised with a methodical, process-driven approach.

Personal Attributes

• Exceptional attention to detail — you spot what others miss.
• Calm under pressure with the ability to manage competing priorities.
• Curious and independent thinker who takes ownership of problems.

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ROLE OVERVIEW

Project Management and RFPs

• Bespoke quoting
• Conducting compliance reviews on new requests, including working alongside Research and Development and external parties to investigate the compliance requirements for shipment requests
• Project Management of the import of supplies for Global clinical trials.
• Co-ordinating with various internal support teams to ensure smooth and efficient service delivery.
• Flexibility and ability to present novel solutions and processes to meet a client’s need
• Comprehensive project handovers to service team once live or continued oversight

Customer Relationship Management

• Liaising with an international pool of clients and developing the relationship with clients
• Client calls to provide an overview of pre-compliance requirements
• Working closely with clients to manage their key projects
• Ensuring customer satisfaction
• Exceptional escalations
• Deal ConversionClient timeline management and project planning
• Preparation and presenting of new projects to clients
• Working across multiple teams internally in problem solving

QUALIFICATIONS AND EXPERIENCE

• Excellent High School and University Results
• Professionals preferred – CAs, BCom LLB
• Excellent command of English language and mathematical proficiency

SKILL SET AND DESIRED COMPETENCIES

• Personable and adaptable
• Analytical and strong with numbers
• Ambitious, energetic, and enthusiastic
• Organised, and able to manage/co-ordinate all the elements of different high-value shipments
• Excellent knowledge and use of Microsoft Office Applications (i.e. Word, Excel, and Outlook]
• Excellent use of the English language, both written and verbal
• Attention to detail with the ability to prioritize tasks effectively
• Creative problem-solving and research ability
• General business acumen

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ROLE OVERVIEW

• As a Client Success Manager, you will own a portfolio of mid-market and enterprise technology clients and be directly responsible for growing revenue within that book of business.
• This is not a passive account management role — you will be expected to identify upsell opportunities, awaken dormant accounts, introduce clients to new TecEx products, and make strategic pricing decisions that allow your clients to win deals.
• You will work directly with the Branch Manager and have exposure to senior leadership, sitting at the intersection of commercial, operational, and client-facing activity

KEY RESPONSIBILITIES

Key responsibilities include:

Revenue Growth & Upselling 

• Identify and execute upsell opportunities within your client portfolio. Introduce clients to new TecEx products and re-engage accounts that have gone dormant.

Strategic Client Relationships 

• Build deep, trusted relationships with key decision-makers. Make strategic decisions with and for your clients to ensure they win their own deals.

Commercial Pricing & Deal-Making

• Own pricing decisions on client rollouts and large projects. Structure deals commercially to maximise revenue while keeping clients competitive.

Issue Resolution & Oversight

• Act as the senior point of escalation for your clients. Work alongside Account Managers and Compliance teams to resolve service issues swiftly and effectively.

QUALIFICATIONS AND EXPERIENCE

• Excellent academic results (matric and university transcripts required).
• Professional degree preferred — CA, BCom, LLB, or equivalent.
• Minimum 2–3 years of experience in a commercial, client-facing, or professional environment.
• Proven track record in sales, account management, or client success.

Experience & Skills

• Commercial flair — you enjoy the process of closing and growing deals.
• Highly organised with the ability to manage multiple priorities.
• Strong communicator with exceptional client presence.

Personal Attributes

• Sharp problem-solver who thinks on their feet.
• High energy, entrepreneurial mindset, and a bias for action.

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Job Summary

• We seek a dynamic and driven Account Executive to join our team in Johannesburg. The ideal candidate will have a proven track record in sales, ideally from a Big Four firm (EY, PwC, Deloitte, KPMG) or experience in tax, fintech, or SaaS industries.
• This role involves building and maintaining client relationships, driving revenue growth, and positioning us as a trusted partner for tax compliance solutions. You will work closely with the Head of Sales and our product teams to deliver tailored solutions to our clients.

Key Responsibilities

• Business Development & Sales: Identify, engage, and develop new business opportunities by leveraging your network, industry research, and lead generation tools like LinkedIn Sales Navigator and ZoomInfo.
• Client Relationships: Build and maintain strong relationships with clients by understanding their unique needs and providing tailored solutions that align with our product offerings.
• Solution Selling: Present and demonstrate the value of our tax compliance software to prospects and clients, focusing on solving their pain points related to global tax regulations.
• Negotiation & Deal Closing: Lead the entire sales cycle from initial contact to closing, ensuring that proposals meet clients’ goals, including pricing, service levels, and implementation timelines.
• Collaboration: Work closely with internal teams, including Product, Legal, and Customer Success, to ensure seamless client onboarding and satisfaction.
• Market Awareness: Stay updated on industry trends, competitors, and regulatory changes in the global tax landscape, sharing insights with internal teams to refine strategies and offerings.
• Pipeline Management: Use CRM tools like Salesforce to maintain an up-to-date sales pipeline, reporting regularly on your progress and results to the Head of Sales.

Required Skills & Qualifications

• Bachelor’s degree in business, Finance, Accounting, or a related field.
• 3+ years of sales experience in tax, fintech, SaaS, or from a professional services firm like EY, PwC, or similar.
• Have a proven track record of achieving or exceeding sales targets and driving business growth.
• Strong communication, presentation, and negotiation skills.
• Ability to navigate complex client environments and manage multiple stakeholders.
• Experience with CRM software (e.g., Salesforce) and sales tools (LinkedIn Sales Navigator, ZoomInfo).
• Highly organized, self-motivated, and goal-oriented, able to work independently and as part of a team.

Preferred Experience

• Experience in global tax compliance, VAT, or related fields.
• Familiarity with tax technology or regulatory software solutions.
• Previous experience working in a fast-paced startup environment.

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 ​​ROLE OVERVIEW

• You’ll work alongside a passionate group of engineers and product professionals who are committed to using technology to drive innovation and improve how we work. If you’re curious, eager to learn, and excited about the intersection of business and technology, we’d love to hear from you.

Key responsibilities:

• Assist product owners and developers in gathering and documenting business requirements.
• Support the analysis, scoping, and testing of new features and system enhancements.
• Help troubleshoot and resolve technical issues across systems and tools.
• Collaborate with the IT and development teams to deliver new functionality within the VAT IT ecosystem.
• Conduct testing and quality assurance on new features and updates.
• Provide user support and training for newly deployed tools or features.
• Contribute to documentation and process improvement initiatives.
• Conduct data-oriented tasks including querying databases, making data updates, and working with APIs to support business operations and reporting.

Candidate requirements:

Qualifications & Experience•=

• Degree in Computer Science, Information Technology, Engineering, or a related field.

Experience & Skills

• Highly analytical mindset, with the ability to assess impact at a system and business level.
• Strong communication and presentation skills.
• Experience writing SQL queries for data extraction, reporting, or analysis (advantageous).
• Comfort working with REST APIs — reading documentation, testing endpoints, and interpreting responses (advantageous).
• Practical experience using AI tools (e.g. ChatGPT, Copilot, Claude) to support analysis, drafting, or problem-solving (advantageous).
• Understanding of data structures and the ability to make controlled data updates in back-end systems (advantageous).

Personal Attributes

• Driven self-starter with a good problem-solving attitude.
• Ability to work under pressure and to tight deadlines.
• Ability to work independently in identifying and solving tasks.