Client Success Manager - Sandton at Catch

ROLE OVERVIEW

• As a Client Success Manager, you will own a portfolio of mid-market and enterprise technology clients and be directly responsible for growing revenue within that book of business.
• This is not a passive account management role — you will be expected to identify upsell opportunities, awaken dormant accounts, introduce clients to new TecEx products, and make strategic pricing decisions that allow your clients to win deals.
• You will work directly with the Branch Manager and have exposure to senior leadership, sitting at the intersection of commercial, operational, and client-facing activity

KEY RESPONSIBILITIES

Key responsibilities include:

Revenue Growth & Upselling 

• Identify and execute upsell opportunities within your client portfolio. Introduce clients to new TecEx products and re-engage accounts that have gone dormant.

Strategic Client Relationships 

• Build deep, trusted relationships with key decision-makers. Make strategic decisions with and for your clients to ensure they win their own deals.

Commercial Pricing & Deal-Making

• Own pricing decisions on client rollouts and large projects. Structure deals commercially to maximise revenue while keeping clients competitive.

Issue Resolution & Oversight

• Act as the senior point of escalation for your clients. Work alongside Account Managers and Compliance teams to resolve service issues swiftly and effectively.

QUALIFICATIONS AND EXPERIENCE

• Excellent academic results (matric and university transcripts required).
• Professional degree preferred — CA, BCom, LLB, or equivalent.
• Minimum 2–3 years of experience in a commercial, client-facing, or professional environment.
• Proven track record in sales, account management, or client success.

Experience & Skills

• Commercial flair — you enjoy the process of closing and growing deals.
• Highly organised with the ability to manage multiple priorities.
• Strong communicator with exceptional client presence.

Personal Attributes

• Sharp problem-solver who thinks on their feet.
• High energy, entrepreneurial mindset, and a bias for action.