Client Services Manager - Sandton at Catch

ROLE OVERVIEW

• As a Client Services Manager, you are the operational backbone of your client accounts. You will be the trusted point of contact for day-to-day queries, ensuring every shipment is compliant, every document is accurate, and every client feels looked after.
• You will work across compliance, operations, and client service simultaneously — bringing calm, clarity, and precision to a fast-moving global environment. You will work in close partnership with a Client Success Manager, sharing responsibility for a portfolio of mid-market and enterprise technology clients.
• While your CSM counterpart focuses on commercial growth, your focus is on service excellence — ensuring the operational and compliance foundations that underpin every client relationship are rock solid.
• The Client Services Manager and Client Success Manager work as a paired unit on shared accounts. One drives growth and commercial decisions; the other ensures flawless delivery and compliance. Both are client-facing — the difference is focus, not seniority.

KEY RESPONSIBILITIES

Key responsibilities include:

Compliance & Regulatory Oversight 

• Ensure all client shipments meet import and export regulations across relevant jurisdictions. Stay across compliance requirements and flag risks before they become problems.

Day-to-Day Client Contact 

• Serve as the primary operational point of contact for your clients. Respond to queries with accuracy and speed, building trust through reliability and deep product knowledge.

Documentation & Accuracy

• Own the accuracy of customs documentation, shipping records, and compliance paperwork across your accounts. The detail is your domain.

Operational Issue Resolution

• Identify, escalate, and resolve service issues in close collaboration with Account Managers and the Compliance team. Keep clients informed and confident throughout.

REQUIREMENTS:

• The ideal candidate will possess the following:

Qualifications & Experience

• Excellent academic results (matric and university transcripts required).
• Professional degree preferred — BCom, LLB, or equivalent.
• Minimum 2–3 years of experience in a compliance, operations, or client-facing role.
• Exposure to international trade, logistics, or customs is advantageous.

Experience & Skills

• Strong communicator who builds trust through clarity and consistency.
• Highly organised with a methodical, process-driven approach.

Personal Attributes

• Exceptional attention to detail — you spot what others miss.
• Calm under pressure with the ability to manage competing priorities.
• Curious and independent thinker who takes ownership of problems.