Current Jobs at Discovery Limited

Key Purpose

• To build on our current telematics reporting platform and enhance the features running with technical projects from end to end including design and implementation of the solutions. You will also be required to analyse large amounts of data to find key business value and insights.

Areas of responsibility but not limited to:

• Develop and manage BI dashboards and reports to monitor our telematics systems’ performance and operational metrics.
• Extract, analyse, and interpret complex engineering, software development, and operational data to support decision-making.
• Collaborate with software developers and DevOps teams to develop and optimize data pipelines and automated reporting.
• Ensure data security, integrity, accuracy, and accessibility for cross-functional teams.
• Run with technical telematics projects from end to end
• Work in a team environment
• Communicate effectively and manage technical telematics supplier teams
• Perform root cause analysis on malfunctioning systems

Skills

• Drive to learn new skills and concepts
• Ability to manage multiple projects simultaneously
• Strong problem-solving skills and data-driven mindset
• Strategic thinking with a keen ability to translate business needs into data insights and actionable plans

Education and Experience

Education:

• Matric
• Bachelor’s Degree in Engineering qualification
• AWS Certification - Advantageous
• MSc - Advantageous

Minimum Experience:              

• 3+ years of experience in business intelligence and data analytics within an engineering or technology driven industry.
• Strong technical project management skills with experience leading data-driven projects.
• Understanding of software engineering principles and best coding practices.
• Proficiency in QuickSight (AWS), Power BI, Tableau, SQL, Python (Pandas, Numpy), or similar data analytics tools.
• Solid knowledge of relational and non-relational databases.
• Hands-on experience with ETL processes, database management, and cloud-based analytics platforms.
• Familiarity with cloud environments such as AWS, Azure, or Google Cloud, including CI/CD integration.
• Experience with version control systems (Git) and automated deployment strategies.
• Familiarity with Unix/Linux - Advantageous
• AI and software disciplines - Advantageous

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Key Purpose

• The successful candidate will go on site and help in the walk-in centre. They are seen as a close extension of the Scheme. They know the members and understand how to navigate the sites especially regarding security. They also support with wellbeing days and training.
• The role of the CLC is to investigate, resolve and report on complex escalated queries sent by the scheme management and Council of medical schemes. In addition, they manage complaints escalates to a public domain such as Hello Peter and blogs.

Key Outputs

• Focuses on customer needs through the resolution of escalated queries received from the Scheme Office or Social media platforms
• Scrutinizes numerical data, verbal data and all other sources of information so as to ensure a thorough investigation into queries presented and produces workable solutions to a range of problems.
• Establishes good relationships with customers and staff (both internally and externally) to wide and effective networks.
• Coordinating own and team’s administration
• Ability to draft written responses of an excellent and consistently professional standard in English/Afrikaans, occasionally subject to executive and legal scrutiny
• Monitors and maintains quality and productivity. Works in a systematic, methodical and orderly way.
• Produces workable solutions to a range of problems through root cause analysis to implement changes across the business.

Competencies

Behavioral

• Managing diverse relationships
• Ability to work independently
• Meeting and exceeding customer expectations
• Upholds ethics and values
• Resilience
• Action orientated

Skills

• Time Management
• Excellent Verbal and written communication
• Interpersonal skills
• Problem solving skills      

Qualifications & Experience

Essential

• Essential Matric
• MS Office Knowledge
• Afrikaans (speaking and writing)

Advantageous

• Relevant Qualification
• Bilingual (English and Afrikaans)

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Job Purpose

• To perform quality audits on various functions within Discovery, including the collation of audit data and compilation of reports.

Principal Accountabilities

• Auditing of sales processes and protocols accurately.
• Compilation of daily, weekly and monthly reports relating to the audits performed.
• Identifying areas of concern and system related issues.
• Provide feedback on audit findings to team leaders, managers, including disputes/error rates.
• Make recommendations for improvements in systems and processes.
• Host and attend calibration sessions when required.

Education

• Matric – Essential
• Completed relevant tertiary degree – Advantageous

Experience

• Minimum of 2 years conducting Quality Audits.
• Discovery Connect Sales experience – Advantageous.

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Key Purpose

• The main purpose of this role is ensuring the accuracy in classifying, registering, routing and indexing documentation according to required business specifications.

Areas of responsibility may include but not limited to

The successful applicant will be responsible for but not limited to the following broad Job functions:

• Verification of documentation received and assessment thereof.
• General administration of documents and information.
• Continuously updating your own knowledge relating to Product and Clinical knowledge.
• Creating a multi-skilled knowledge of other specialized environments.
• Classifying, registering, routing and indexing of documentation to Vitality, Invest, Health, and Life.
• Working toward targets per day whereby quality and quantity among others are measured.

Personal Attributes and Skills

• Ability to work under pressure.
• Organised and focused.
• Detail orientated.
• Reliable.
• Good communication skills.

Education and Experience

• Matric.
• Ability to capture 30 words per minute and at a 60% accuracy rate.
• Good command of the English language.
• Computer Literacy: MS Office (Excel, Word, Outlook)

The following are advantageous requirements:

• Previous Capture / Indexing experience.
• 1 year Administration or Customer Service Experience in a Large Corporate.
• Track record of low error rate and meeting targets.
• Experience working with Discovery’s in-house system Paradigm.
• Bilingual – ability to understand Afrikaans (read).

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Key Purpose

• Design and implement robust, scalable and optimally performing systems using Java related technologies, according to provided specifications, standards and procedures, while ensuring compliance with the architectural standards and guidelines laid out by Discovery.

Areas of responsibility may include but not limited to

Design:

• Translate business requirements into technical designs adhering to Discovery Insure processes, standards and guidelines, taking cognisance of performance, security and scalability requirements. Deliver within agreed timeframes.
• Liaise with relevant parties where clarification of business requirements or resolution to technical issues is needed
• Research and find effective solutions to technical issues that arise
• Estimate development timelines based on business requirements

Development:

• Construct robust, maintainable, scalable, optimally performing system code in line with technical specifications, following prescribed process, standards and procedures. Deliver within agreed timeframes
• Conduct unit testing and fix any defects found

Testing:

• Verify build stability and quality with development team before releasing to test team, aiming to release with zero defects
• Assist the Business analyst in ensuring the test pack includes relevant scenarios and test data.
• Consult and assist in reviewing risk / impact of defects found in testing, and assist with fixing where necessary

Support / Troubleshooting:

• Assist system users with technical support issues and handle according to defined procedures
• Ability to effectively analyse root cause of system errors (data errors, performance and stability issues)

Mentoring / Team development:

• Actively coach other developers to understand and apply the Insure coding and architectural standards correctly, as well as any technologies in use
• Perform code review to ensure logical correctness, maintainability, scalability, performance, compliance with architectural standards and frameworks
• Assist in identifying training needs of team members

Personal development:

Keep abreast of current technological trends and how these might be applied in the Discovery environment

• Constant improvement of knowledge of the various applications, their functionalities and data models

General:

• Ability to communicate clearly, constructively and effectively. Easily able to follow and participate in technical, business process, and other discussions
• Able to build business relationships with other members of team and the business areas we support

Personal Attributes and Skills

Technical Competencies

• Excellent understanding of Object Orientated principals and Java language fundamentals
• Knowledge of commonly used design patterns
• Broad understanding of how to put together an EE-based business solution from scratch
• EJB
• HTML
• JSF
• JQuery
• JAXB
• SOAP Web services
• Message Driven Beans
• UML
• XML/XSD
• SQL 

Behavioural Skills:

• Action orientated go-getter, hungry to learn and add real value
• Structured and analytical problem solver: Obsessive about finding solutions to problems: action oriented problem solver.
• Able to plan, organise and prioritize own work
• Able to multitask
• Able to work independently
• Team player: reliable, works actively with others towards common goal, communicates constructively, shares information, knowledge and experience, treats others in a respectful and supportive manner

Education and Experience

Essential:

• 3 + years’ experience in Java development with exposure to core competencies listed
• IT related Degree or Diploma (BSc/BTech or similar).

Advantageous:

Formal Java qualification

• REST Web services
• JSON
• Business Process Management Tools
• Apache Camel
• Apache Webserver Configuration
• JBOSS Configuration
• CSS
• GIT
• Integrated Build Tools
• HTML 5
• Knowledge of Short Term Insurance industry
   

Working knowledge of:

Software development within SDLC
Unit Testing
Data modelling and design of database structures
 

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Job Description

• The successful candidate will be expected to lead, manage and guide a team of Telesales short -term consultants to reach required targets. To facilitate any necessary course of action to achieve this purpose.

Key purpose

• To lead, manage and guide a team of Telesales short-term consultants to reach required targets. To facilitate any necessary course of action to achieve this purpose.

Key Outputs

The successful candidate will be expected, but not limited to perform the following key outputs:

• Leading and managing a team of 10 – 12 telesales short-term agents
• Performance Management, coaching and developing team.
• Drive staff to achieve required targets and is accountability for teams overall sales targets
• Assessment of consultants calls - QA.
• Assisting with interviews & Role plays.
• Dealing with elevated queries/problems.
• Managing the ongoing relationship between brokers.
• Ensuring continual communication between management and staff.
• Adhere to and enforce internal policies.
• Inspire, motivate and support team.
• Able to work overtime from time to time, which may include weekends.

Personal attributes and skills

• Excellent verbal and numeric communication skills
• Sales Orientated
• Quality driven
• People-focused
• Quality driven
• Attention to detail
• Strong Interpersonal Skills
• Strong Leadership skills
• Problem solving skills
• Decision making skills
• Stress tolerance
• Excellent time management skills
• Organizational awareness

Qualification & Experience

• Grade 12 – essential
• 4 years outbound/ Inbound experience – essential
• Short Term experience
• 3 years Team Leader/leadership experience – Non negotiable
• Proficient in English – essential (writing, reading, speaking)
• Bi-lingual – advantage (writing, reading, speaking)
• Computer literate - MS Office, especially Excel – essential
• Regulatory Exam and NQF 5 FAIS credits
• BCOMM or related degree will be advantageous

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Key Purpose

• Increase net inflows amongst independent financial advisors (large, mid-tier & small) writing on external platforms.

Responsibilities

• Have a strong existing network of IFA’s, Fund of Funds, Private Wealth & Tied Agency brokers.
• Build strong relationships amongst IFA’s, Fund of Funds, Private Wealth & Tied Agency brokers by creating the right level of activity.
• Implement the external platform sales strategy for Cogence
• Exceptional analytical, problem solving and research skills.
• Creative thinking and the ability to operationalise strategy.
• An ability to deal with complex issues and migrate between detail and high-level requirements.
• A drive and commitment to exceed expectations.
• The ability to influence and negotiate with impact across divisions and teams at all levels and with external partners.
• A deep understanding of business dynamics and challenges.

Preferred skills and qualifications

• Advanced written and verbal communication skills for executive-level internal and external delivery.
• A passion for personal development and growth with a high learning potential.
• A commitment to excellence.
• An ability to deal with ambiguity and continuous change.
• The ability to build strong relationships and network
• The ability to sell and market

Additional Attributes

• Strong Leadership skills
• Planning and organizing skills
• Client focus
• Resilience
• Good relationship building skills
• Interpersonal skills
• Problem solving
• Decision making
• Excellent verbal and written communication
• Strong numeric ability
• Organisational awareness

Education and Experience

• Industry related experience, with particular focus on the technical positioning and selling of local & offshore model portfolios and unit trust funds.
• A strong network of IFA’s, Fund of Funds, Private Wealth & Tied Brokers.
• Extensive technical and/or business experience with a proven track record of innovation, delivery and performance.
• A formal Finance/Commerce degree at least at an Honours level (or equivalent qualification provided that the candidate is technically sound in all aspects of Retail Asset Management sales & marketing).
• A minimum of 5 years of sales experience in the Asset Management industry.
   

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Job Purpose

• The Fraud Case Investigator investigates banking fraud cases and identifies points of compromise, fraud loss recoveries, compiles investigation reports with findings and engages with client through the investigation process.
• The incumbent provides insights with regards to new fraud trends and risks within a scope that includes card fraud, EFT payment fraud, application fraud, identity theft and client scams.  This role also includes implementing the core foundation for Discovery Purple (Banks) aligned with protecting and enhancing lives. The aim is to protect Discovery clients against fraudulent activity by reducing client losses and recover funds.

Areas of responsibility may include but not limited to

• Collects evidence, analyse and provide accurate findings and conclusions for cases investigated.
• Identifies points of compromise and new fraud risks through investigation process.
• Takes ownership of net fraud figures linked to cases through active management of fraud recoveries.
• Investigates and resolves cases within business service level agreements.
• Builds client awareness on how to avoid similar and other cases in the future and guides the client accordingly.
• Reviews and researches evidence/documents to analyse the overall fact pattern of cases and synthesize data into a professional report with recommendations.
• Coordinates and collaborate with all stakeholders in Legal, Forensics and Audit to provide fraud execution strategies and use law enforcement resources for assistance.
• Manages and prioritises a large and varied case load effectively and efficiently to achieve positive results for the bank.
• Assists and participates in developing internal controls and ensuring proactive preventative measures.
• Provides detail and concise reports with recommendations on the allocated cases.

Skills

Required:

• Investigation (interpretive, witness interview, interrogation) skill set
• Interpersonal and communication skills
• Analytical and ability to synthesis detail
• Auditing and financial assessment and tracing of assets
• General knowledge of rules of evidence and civil procedure
• Gathering and analyzing evidence
• Knowledge within banking industry, financial crime and criminal justice
• Understanding of Visa and or financial transaction processing within banking sector
• Keeps abreast of new fraud threats impacting the market
• Keeps abreast with regulatory framework

Preferred:

• Fraud risk management expertise

Qualifications

Required:

• A Bachelor’s degree or diploma within a forensics, fraud, law, risk management or legal field or
• African Certified Fraud Examiner (CFE) qualification

Preferred:

• A Bachelor’s degree or diploma in risk management, fraud, law, criminal justice or financial crime would be advantageous

Experience

Required:

• 1 to 3 years’ experience within a financial crime, fraud or forensics role or
• 1 to 3 years’ experience in a risk management or legal risk role.

Preferred:

• Experience in risk management, legal within a financial or banking environment would be advantageous.
• Experience in a financial crime role of fraud risk role would be advantageous.
• Fraud or Forensics investigation experience.
   

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Job Description

• Identifying sales opportunities.
• Answering inbound calls timeously and making required outbound calls
• Co-ordination of own administration
• Identifying sales opportunities 
• Maintaining accurate details and statistics of all queries 

Key purpose

• This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader.
• The successful individual will be required to conduct Discovery Health telesales.

Key Outputs
The successful individual will be required to perform on, but not limited to the following key outputs: 

• Achieve Health Sales target 
• Communication to members telephonically via fax and email
• Attending to general administration
• Conduct Financial Needs Analysis 
• Achieve quality target
• Overcome objections

Personal attributes and skills
The successful individual will be required to demonstrate the following competencies: 

• Target Driven
• Team Player
• Goal orientated
• Self motivated
• Ability to perform under pressure
• Adapt to change
• Persuasiveness
• Resilience/Tenacity
• Sound Time Management
• Self managed
• Attention to detail
• Ability to learn quickly and apply knowledge
• Speak fluently (accent neutral) English/Afrikaans

Qualification & Experience

• Matric 
• At least 1year sales experience, preferably in an outbound telesales environment 
• Minimum 1 year health product knowledge, Discovery Health Knowledge is an advantage
• PC literacy, email, word, excel
• Tertiary qualification an advantage
• NQF5 and RE5 qualification