Trending Jobs at AVBOB South Africa

Description

• Marketing of Funeral Insurance, Savings Plans and related products
• Recruit funerals for the Funeral Division

Requirements

• Matric (Grade 12) and/ or tertiary education with 30 credits on NQF level 4
• Comply with FAIS legislation for registration as Fit and Proper individuals:

Applicants who entered the industry as follows:

• From years 2004 – 2007 requires 30 credits on NQF 4 obtained by 31 December 2009.
• From years 2008 - 2009 requires 30 credits or 60 credits on NQF 4 obtained by 31 December 2011 or full FAIS recognised qualification obtained by 31 December 2013
• All those appointed in the industry from the year 2010 onwards require a full FAIS recognized  qualification
• Clear ITC credit record
• Clear criminal record
• RE 5 will be an advantage
• Marketing experience

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Description

• We are searching for  an individual with solid experience in managing sales teams to join the Bochum Life office. You will be responsible  for  driving performance of a team of sales representatives and ensuring that  business objectives are met.
• You will be working for a company that is over 100 years old with strong values which are customer centric.  In return for your services, you will be paid a competitive remuneration package.  You will be working for an organization that values employee development and rewards excellent performance.

Your Responsibilities will Include:

• Recruit  high  quality  representatives  timeously  and  accurately
• Ensure  that  appointed  representatives  are  adequately  trained
• Manage  a  team  of   insurance  representatives  optimally
• Ensure  that  the  set  insurance  sales  targets  are  reached
• Ensure  and  monitor  compliance  with  respect  to  FAIS/FICA/LTIA  and  all  other  relevant  legislation
• Risk  management
• Develop  and  expand  markets

Requirements

• Grade  12
• A  suitable  industry  entry  qualification  within  the  requirements  of  the  FSCA
• Comply with FAIS legislation for registration as Fit and Proper individuals

Applicants who entered the industry as follows:

• From years 2004 – 2007 requires 30 credits on NQF 4 obtained by 31 December 2009.
• From years 2008 - 2009 requires 30 credits or 60 credits on NQF 4 obtained by 31 December 2011 or full FAIS recognised qualification obtained by 31 December 2013
• All those appointed in the industry from the year 2010 onwards require a full FAIS recognised qualification 
• Clear ITC
• Clear criminal record
• RE5  certificate
• RE1  will  be  an  advantage
• Drivers’  license,  own  reliable  transport  and  cell  phone
• Proven  success  in  the  Marketing  of  Life  Assurance  for  at  least  three  years

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Description

• We are looking for a detail oriented and experienced Settlement Administration Supervisor to oversee the Funeral Orders, Creditors division and bank reconciliations within our Settlement Administration Department. The successful candidate will ensure that all settlement and creditor functions are completed accurately, efficiently, and in line with company policies, legal standards, and service level expectations.
• You will be working for a well-established company with strong values. In exchange for your services, you will receive a competitive compensation package. You will be joining an organisation that values employee development and rewards excellent performance.

YOUR RESPONSIBILITIES INCLUDES:

• Oversee the daily operations of the Funeral Orders, Creditors divisions and bank reconciliations.
• Manage the department in accordance with established policies, procedures, standards, and legal requirements.
• Identify opportunities to improve existing systems and processes and work with relevant stakeholders to implement enhancements.
• Collaborate with the Accountant and business analysts in the development and maintenance of new financial and administrative systems.
• Verify the accuracy of monthly VAT payments for VAT-registered funeral agents and ensure they are submitted timeously.
• Validate commission payouts to agents by recalculating and reviewing sample transactions to ensure accuracy and compliance.
• Ensure that all payments related to non-core expenses, referral fees, and other obligations are processed correctly and on schedule.
• Compile and submit accurate reports and reconciliations for management review.
• Investigate and resolve any issues or discrepancies related to funeral orders or creditor payments, implementing corrective actions to prevent recurrence.
• Lead, guide, and support team members to ensure optimal performance within the department.
• Conduct regular performance reviews, providing feedback and coaching to foster staff development.
• Promote a positive and motivated team environment, ensuring that all staff understand their responsibilities and adhere to departmental standards.
• Provide professional and efficient service to internal and external stakeholders.
• Direct enquiries to the appropriate departments and ensure that responses and resolutions are provided promptly.
• Maintain a high level of service excellence and ensure that feedback mechanisms are in place for continuous improvement.

Requirements

• A National Diploma or Degree in Accounting, Bookkeeping, or Business Administration (or equivalent).
• A minimum of 3 years’ experience in an administrative or financial environment.
• At least 5 years of supervisory experience managing a team.
• Experience within the funeral services or insurance industry will be advantageous.
• Proficiency in MS Word and Excel (Intermediate level) is required.
• Customer-focused with strong interpersonal skills.
• Exceptional attention to detail and numerical accuracy.
• Strong time management and organizational abilities.
• Effective people management and leadership skills.
• Analytical thinker with the ability to identify and solve problems proactively.

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Description

• We are looking for an individual, under the guidance of the Area Manager, who will be responsible for high quality client service and client retention effort, by overseeing and controlling the standards of the customer service of the administrative clerks in the area.
• You will be working for a well-established company that is over 100 years old with strong values.  An organization that values employee development and rewards excellent performance.

Responsibilities

Team Management

• Attend scheduled area meetings and report back to employees in the area office on deficiencies with regard to customer service and to recommend to the management structure actions to rectify.
• Conduct meetings with employees, minute meetings, share minutes with all stakeholders and keep record of minutes with regard to all customer service-related matters.
• Identify development areas with regards to client service deficiencies and compile and track a development plan in respect of admin staff in reporting offices.
• Conduct counselling and coaching sessions with administrative staff in reporting offices in respect of quality assurance deficiencies and standardization of approved processes.
• Recommend and implement remedial/ corrective action in under the guidance of the area manager in terms of employee behaviour and performance in Area Office and QA in other life offices.
• Control and monitor subordinates work to ensure that tasks are performed on acceptable standards and according to policy and procedures.
• Give input on performance appraisals of admin staff related to client service action. Recommend possible training and planned coaching needs that have to be incorporated into the development plan / coaching programme of the admin staff.
• Address escalated enquiries from admin clerks to with the necessary stakeholders in an accurate and timely manner.

Customer Service

• Address escalated enquiries from clients with the necessary stakeholders in an accurate and timely manner.
• Monitor that policy requests and related transactions are dealt with according to policy and procedure and are executed timeously and effectively.
• Monitor and report on all regulatory requirements to the area manager to facilitate legislative compliance in the execution of duties of admin staff. (i.e. FAIS, PoPIA, FICA, BCEA, LRA.
• Awareness of the Group's policies and procedures, and the regulations relevant to the role.
• Consistently demonstrate understanding of how the principle of TCF and the underlying six TCF outcomes impacts the role and is embedded in the culture of AVBOB.
• Monitor the implementation of Voice of the Customer (VOC) initiatives in all offices and in collaboration with Manager: Customer Experience.
• Monitor the implementation of the Moreki Pele program in all offices and in collaboration with the Manager: Customer Experience and Area Manager.
• Monitor the Net Promoter Score (NPS) results of all transactions in the Area (e.g. new policies issued and policy maintenance transactions), call all detractors and some promoters, followed by providing feedback and coaching to admin staff where required and report progress and results to the area manager.
• Identify, as part of the NPS monitoring, areas of improvement and communicate such to the Area manager to remedy and improve on. Record and report to the area manager on improvement areas and record progress made on improvement on a monthly basis.
• Evaluate work processes and implement standardized processes and procedures to facilitate effective client service experiences in collaboration with the area manager and relevant parties.
• Stay abreast of various policy maintenance departments’ functionality, requirements and processes to ensure that client requests are processed correctly and timely.

Risk

• Prevent losses that may occur in the business by ensuring that all queries are handled and documentation are processed correctly and within the relevant rime frames.
• Prevent losses that may occur by identifying suspicious transactions and reporting such transactions to area manager on a regular basis.
• Identify and give input to area manager and Manager: Customer Experience to recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
• Review policy payment reconciliation document of all reporting offices to ensure reconciliation and banking processes are finalized in a timely manner by admin clerks.

Quality Assurance and Retention

• Monitor that daily non-payment lists are extracted per office and distributed to the line managers for follow-up.
• Ensure by weekly reporting activities that feedback reports from the different line managers (BM/DM/TL/BC) are consolidated and submitted to the Area Manager for review and reporting.

Fraud Complaints/ Investigations

• Receive, escalate the area manager and record client complaints lodged by clients at the respective insurance offices and report suspected fraud cases to the Forensics Department to investigate.
• Receive, record and refer complaints/ fraud investigations from head office to the relevant line manager for investigation within one day after receipt. Report on feedback from line managers to Head Office within agreed periods per insurance clerk.
• Maintain accurate records and reporting systems and processes to track investigations and provide timely feedback on investigations to Forensics.

Reporting

• Compile activity / transaction reports to area manager on a monthly basis.
• Compile weekly/monthly progress reports to the area manager on a monthly basis.

General

• Oversee and monitor own offices’ asset registers by ensuring that regular asset verification is done, assets are recorded on the register correctly. Monitor assets register maintenance of reporting offices by regular reconciliation reports and report any discrepancies to the area manager.
• In collaboration with the area manager, keep record of office attendance registers and store appropriately to facilitate any queries/audits only in Area Office where person sit.
• Monitor the petty cash account for own office. Monitor petty cash accounts of reporting offices by reviewing petty cash reconciliation reports received from reporting offices. Report any discrepancies to the area manager to implement remedial action. 

Requirements

Minimum Qualifications

• Grade 12
• A FAIS recognized qualification
• RE5
• RE1 will be an advantage
• Computer Literate (MS Office, Email, Internet)

Knowledge and Experience

• 2-3 years proven experience in the life insurance industry relating to client services
• In-depth knowledge of the insurance domain, associated standards, practices and regulations
• Experience in dealing with intermediaries
• 2-3 years relevant supervisory experience

Technical And Behavioral Competencies

• Interpersonal Skills
• Attention to Detail
• Communication (Verbal & Written)
• Computer Literacy
• Organising, Planning & Time Management Skills
• Decision Making Skills
• Dependability and Reliability
• Conflict Management Skills
• Teamwork
• Initiative
• Negotiation Skills
• Computer Services

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Description

• We are searching for  an individual with solid experience in managing sales teams to join the  Pietermaitzburg Life office. You will be responsible  for  driving performance of a team of sales representatives and ensuring that  business objectives are met.
• You will be working for a company that is over 100 years old with strong values which are customer centric.  In return for your services, you will be paid a competitive remuneration package.  You will be working for an organization that values employee development and rewards excellent performance.

Your Responsibilities will Include:

• Recruit  high  quality  representatives  timeously  and  accurately
• Ensure  that  appointed  representatives  are  adequately  trained
• Manage  a  team  of   insurance  representatives  optimally
• Ensure  that  the  set  insurance  sales  targets  are  reached
• Ensure  and  monitor  compliance  with  respect  to  FAIS/FICA/LTIA  and  all  other  relevant  legislation
• Risk  management
• Develop  and  expand  markets

Requirements

• Grade  12
• A  suitable  industry  entry  qualification  within  the  requirements  of  the  FSCA
• Comply with FAIS legislation for registration as Fit and Proper individuals

Applicants who entered the industry as follows:

• From years 2004 – 2007 requires 30 credits on NQF 4 obtained by 31 December 2009.
• From years 2008 - 2009 requires 30 credits or 60 credits on NQF 4 obtained by 31 December 2011 or full FAIS recognised qualification obtained by 31 December 2013
• All those appointed in the industry from the year 2010 onwards require a full FAIS recognised qualification 
• Clear ITC
• Clear criminal record
• RE5  certificate
• RE1  will  be  an  advantage
• Drivers’  license,  own  reliable  transport  and  cell  phone
• Proven  success  in  the  Marketing  of  Life  Assurance  for  at  least  three  years

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Description

• We are searching for an individual with excellent administrative and customer service skills to join our branch administration team at the Pietermaritzburg Insurance Office. 
• You will be working for a company that is over 100 years old with strong values.  In return for your services, you will be paid a competitive remuneration package.  You will be working for an organization that values employee development and rewards excellent performance.

Your responsibilities will include:

• Reception
• Typing
• Record keeping
• Operating switchboard
• Client services
• Data input and scanning of documents
• General office duties
• Handling petty cash

Requirements

• Grade 12
• 1-2 years relevant office administration experience will be a definite advantage
• Computer skills (Ms Word, Excel)

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Description

• We are searching for  an individual with solid experience in managing sales teams to join the Hazyview Life office. You will be responsible  for  driving performance of a team of sales representatives and ensuring that  business objectives are met.
• You will be working for a company that is over 100 years old with strong values which are customer centric.  In return for your services, you will be paid a competitive remuneration package.  You will be working for an organization that values employee development and rewards excellent performance.

Your Responsibilities will Include:

• Recruit  high  quality  representatives  timeously  and  accurately
• Ensure  that  appointed  representatives  are  adequately  trained
• Manage  a  team  of   insurance  representatives  optimally
• Ensure  that  the  set  insurance  sales  targets  are  reached
• Ensure  and  monitor  compliance  with  respect  to  FAIS/FICA/LTIA  and  all  other  relevant  legislation
• Risk  management
• Develop  and  expand  markets

Requirements

• Grade  12
• A  suitable  industry  entry  qualification  within  the  requirements  of  the  FSCA
• Comply with FAIS legislation for registration as Fit and Proper individuals

Applicants who entered the industry as follows:

• From years 2004 – 2007 requires 30 credits on NQF 4 obtained by 31 December 2009.
• From years 2008 - 2009 requires 30 credits or 60 credits on NQF 4 obtained by 31 December 2011 or full FAIS recognised qualification obtained by 31 December 2013
• All those appointed in the industry from the year 2010 onwards require a full FAIS recognised qualification 
• Clear ITC
• Clear criminal record
• RE5  certificate
• RE1  will  be  an  advantage
• Drivers’  license,  own  reliable  transport  and  cell  phone
• Proven  success  in  the  Marketing  of  Life  Assurance  for  at  least  three  years

go to method of application »

Description

• We are searching an individual with excellent administration skills to join our Brits Life Office as Senior Clerk: Branch Administrator. You will  be responsible for delivery of excellent customer service to our policy holders and to ensure that client requests are  is processed efficiently, effectively and accurately within the allotted time.
• You will be working for a company that is over 100 years old with strong values which are customer centric.  In return for your services, you will be paid a competitive remuneration package.  You will be working for an organization that values employee development and rewards excellent performance.

Responsibilities Include:

• General reception duties to welcome clients
• Receive and assist walk-in clients with enquiries in line with the client services policy and procedure and/or refer to the relevant department
• Utilize resources and obtain necessary knowledge and skills to handle and complete enquiries
• Communicate processes and or delays and system problems to waiting clients
• Handling of claims, policy services and premium administrative duties relating to client’s policies
• Handling of petty cash, collection of cash from clients for premium payments and refunds of premiums
• Prepare cash for daily banking at the finance department
• Referral of new business to the relevant consultant
• Handle all fraud allegations and complaints
• Monthly and weekly statistics report writing
• General office duties

Requirements

• Grade 12
• Knowledge of and experience in Life Assurance industry, preferably in a Client Service/Policy maintenance environment of at least two to three (2 – 3) years
• 2 – 3 years’ administrative experience
• Experience in AVBOB production system will be an advantage

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Description

• We are searching an individual with excellent administration skills to join our  Tembisa Life Office as Senior Clerk: Branch Administrator. You will  be responsible for delivery of excellent customer service to our policy holders and to ensure that client requests are  is processed efficiently, effectively and accurately within the allotted time.
• You will be working for a company that is over 100 years old with strong values which are customer centric.  In return for your services, you will be paid a competitive remuneration package.  You will be working for an organization that values employee development and rewards excellent performance.

Responsibilities Include:

• General reception duties to welcome clients
• Receive and assist walk-in clients with enquiries in line with the client services policy and procedure and/or refer to the relevant department
• Utilize resources and obtain necessary knowledge and skills to handle and complete enquiries
• Communicate processes and or delays and system problems to waiting clients
• Handling of claims, policy services and premium administrative duties relating to client’s policies
• Handling of petty cash, collection of cash from clients for premium payments and refunds of premiums
• Prepare cash for daily banking at the finance department
• Referral of new business to the relevant consultant
• Handle all fraud allegations and complaints
• Monthly and weekly statistics report writing
• General office duties

Requirements

• Grade 12
• Knowledge of and experience in Life Assurance industry, preferably in a Client Service/Policy maintenance environment of at least two to three (2 – 3) years
• 2 – 3 years’ administrative experience
• Experience in AVBOB production system will be an advantage

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Description

• We are searching an individual with excellent office general working skills to join our Brits Life Office as a General Worker. You will  be responsible to clean and keep the neatness of the AVBOB office on a high standard.
• You will be working for a company that is over 100 years old with strong values which are customer centric.  In return for your services, you will be paid a competitive remuneration package.  You will be working for an organization that values employee development and rewards excellent performance.

RESPONSIBILITIES INCLUDE:

• Perform cleaning tasks and ensure high hygienic standards in the office
• Vacuum, Sweep & mop office floor
• Dust office furniture & flowers
• Clean waste bins
• Clean & wash hand basin,toilets & sinks
• Check toilet paper & soap  in toilets
• Make tea & coffee
• Wash dishes & dish cloths
• Refill tea & coffee dispensers
• Refill water in water cooler
• Wash office windows.

Requirements

• Minimum Grade 10
• Cleaning experience will be a definite advantage
• Ability to communicate in English will be a definite advantage
• Good interpersonal skills

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Description

• Investigate allegations of irregularities including fraud in line with policies, procedures and legislation and/or in line with department’s methodology
• Ensure that financial and business records are accurate, reliable and complete
• Use the appropriate tools/investigative methodologies e.g. data analytics in order to obtain the necessary evidence on allegations
• Engage with relevant stakeholders during investigation process, which include internal and external staff, management as well as SAPS
• Compilation of comprehensive reports on all investigated incidence which should include findings,recommendations
• Create fraud awareness internally through the different mediums

Requirements

• Degree or Diploma - Forensic investigating and Auditing or Accounting
• CFE/CFP advantageous
• Valid Drivers Licence
• 2 years of accounting/ auditing/ criminology and investigation
• Investigative techniques
• An in-depth knowledge and understanding of the financial services sector;
• Ability to identify fraudulent/suspicious practices from an AML perspective;
• Conflict management skills / strong problem solving skills.
• Communication skills (verbal/written) at all levels
• Good interpersonal skills.
• Ability to work independently and within a team
• Willing to travel