Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us
Our purpose is to be the leading real estate services provider and the preferred place of employment for our industry’s professionals. This purpose promotes constant innovation and service excellence, whilst providing end-to-end real estate solutions to our valued clients. Our mission is to build a high-performance, respectful and dynamic culture that ...
Read more about this company
POSITION PURPOSE
- Responsible for planning, organising, and directing the activities of the Centre. Oversees leasing contracts, procures services, handles third party service contracts, and directs maintenance procedures.
- Ensures that all buildings, grounds, and equipment are well maintained and in optimal working condition.
- Develops and implements departmental policies and procedures and ensures that all operations are in accordance with established health and safety regulations. Ensures that services purchased are of acceptable quality and follow the procurement policy.
- Keeps Senior Management well informed of area activities and significant problems.
- Trains, directs, and appraises assigned personnel. Ensuring that all Broll online data is loaded and maintained on a day to day basis as well as compliance with the prescribed ISO procedures.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Assumes responsibility for the planning, development, and implementation of effective operations management policies, procedures, and planning.
- Assists Senior Management in developing short and long term goals and plans. Assists with long term budget projections.
- Executes established operational goals and ensures that corporate wide plans are complemented and supported.
- Assists in developing policies and procedures for Centre operations. Conducts periodic reviews of existing policies and procedures to ensure maximum efficiency.
Assumes responsibility for the effective operations management of the Centre and facilities.
- Coordinates and arranges third party services of maintenance contractors, suppliers, vendors, etc. Deals with contractors on daily basis.
- Liaises with tenants with regards to operational problems.
- Responds to emergency call outs.
Day to day running and control of:
- Tenant complaints
- Security
- Air Conditioning
- Cleaning, Electrical, Plumbing etc.
- Authorises of invoices for payments.
- Issues tender documents.
- Calculates operational costs for charge out to the tenants nsure recoveries where appropriate
- Manages space planning. Ensures that the Centre layout will accommodate present and future operational and space requirements.
- Conducts periodic inspections of facilities, assesses problems and needs, and implements improvements in operations as appropriate.
- Coordinates maintenance activities. Ensures that facilities are clean, well maintained, and in good repair. Directs preventive maintenance procedures as appropriate.
- Ensures that Centre operations are in compliance with established procedures, policies, regulations and codes.
Assumes responsibility for the security of all the Centre facilities. Conducts scheduled inspections of security systems and implements improvements as necessary.
- Identifies security threats and develop action plans for the prevention of incidents
- Establishes and maintains security systems for the Centre and tenants
- Monitors shops and businesses and react on emergency calls
- Establishes and maintain security information network
- Liaisees with SAPS and local authorities
- Plans the manning of the center and manage guards on duty
- Determines the needs for security systems and equipment
- Communicates with tenants regarding security systems
- Develops and implements security devices
- Creates security awareness amongst staff, tenants and shoppers
- Compiles budgets and control expenditure
- Establishes emergency plans
Assumes responsibility for ensuring the efficient and cost effective administration of Centre operations.
- Develops and implements safety directives
- Completes financial forecasting duties, and generates and updates schedules for building expenditures.
- Creates safety awareness and trains staff in Health and Safety.
- Ensures compliance with legal regulations. Completes regular Occupational Health and Safety Act inspections and updates monthly reports as appropriate. Ensures that Occupational Health and Safety Act requirements are effectively implemented.
- Ensures that facilities operations are cost effective, efficient, and within established budget constraints.
- Oversees the procurement of furnishings and equipment in accordance with budget planning.
- Researches vendors, contractors, and suppliers to ensure that equipment and services are of acceptable quality, competitively priced, and delivered on time.
- Ensures that all maintenance agreements and leases are current.
- Ensures that billing discrepancies are promptly tracked and resolved.
Assumes responsibility for ensuring professional business relations with vendors, contractors, and trade professionals.
- Works to develop and maintain productive business relations with vendors, suppliers, contractors, etc.
- Acts as a liaison between the Company and external contacts.
- Ensures effective coordination of external services with Company operations.
- Obtains and conveys information as appropriate.
- Promotes goodwill and a positive image of the Company.
Effectively supervises Centre personnel, ensuring optimal performance.
- Provides leadership to assigned personnel through effective objective setting, delegation, and communication. Conducts regular meetings to ensure that personnel are well informed of changes in policies and procedures. Discusses areas needing improvement.
- Assigns and coordinates personnel. Directs daily operations.
- Identifies, develops, and implements training programs as appropriate.
- Conducts performance appraisals. Provides measurable feedback to assigned personnel and suggestions for improved performance. Formulates and implements employee corrective actions as needed.
- Ensures that staffing levels are appropriate. Interviews, hires, and assigns personnel as necessary.
Assumes responsibility for related duties as required or assigned.
- Ensures that work area is clean, secure, and well maintained.
- Completes special projects as assigned.
- Reports on Operational expenses, foot traffic, security incidents etc.
PERFORMANCE MEASUREMENTS
- Good communication and coordination exists with departments. Assistance is provided as needed.
- Procurement policy is fully complied with.
- Senior Management is appropriately informed of area activities and of any significant problems.
- Operations personnel are well trained, effective, and efficient. Appropriate supervision and assistance are provided.
- Company facilities are well maintained and secure and meet the needs of the Company.
- Centre or Property operations are efficiently and cost effectively administered.
- Current and future Centre or Property needs are well planned and budgets are established and maintained.
- Effective business relations exist with vendors, contractors, and trade professionals.
- Ensuring that all Broll online data is loaded and maintained on a day to day basis as well as compliance with the prescribed ISO procedures.
- The Appointee undertakes that the working environment, entire Building and all areas to which public, workers, contractors and employees have access to, are kept in a safe and healthy condition being compliant with the Occupational Health and Safety Act 85/1993 as amended from time to time.
- The Appointee undertakes to enforce compliance on all contractors and consultants entering and performing their duties on the Buildings, even if they were appointed by a Tenant).
- The Appointee here acknowledges that delegated responsibility and undertakes to ensure that the Buildings at all times comply with the relevant stipulations contained in the OHS Act,
- The Appointee undertakes to promptly resort to their Manager (either telephonically, by e-mail, written report) all safety and security incidents that may impact on tenants, employees, contractors or members of the public without limitation to: injury, death, violence, vehicle accidents, armed robbery, abduction, kidnapping, hostage situations or any other similar criminal activity as well as damage or destruction of the structure or systems.
QUALIFICATIONS, SKILLS & EXPERIENCE
EDUCATION/CERTIFICATION:
- Matric.
- Additional related maintenance and Centre management training preferred.
REQUIRED KNOWLEDGE:
- Excellent understanding of Centre or Property management procedures.
- Knowledge of budgeting, service contracts, and leasing agreements.
EXPERIENCE REQUIRED:
- Five or more years of related experience, with at least two or more years of supervisory experience.
SKILLS/ABILITIES:
- Excellent leadership abilities.
- Able to organise, coordinate, and direct team activities.
- Strong problem solving skills.
- Good communications skills.
- Able to use all related maintenance equipment and computer applications
go to method of application »
POSITION PURPOSE
- Responsible for the management of the Property. Ensure investment growth and maximum income of Property through effective property management and asset control. Develops related budgets, oversees leasing contracts, procures services, handles third party service contracts, and directs maintenance procedures.
- Ensures that all buildings, grounds, and equipment are well maintained and in optimal working condition.
- Develops and implements departmental and procurements policies and procedures and ensures that all operations are in accordance with established health and safety regulations.
- Ensures that services purchased are of acceptable quality at the least possible cost.
- Keeps Senior Management well informed of area activities and significant problems. Trains, directs, and appraises assigned personnel.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Assumes responsibility for the effective operations management of Property and facilities.
Property Management
- Keep abreast of market activities in respect of tenant movement, new developments, major vacancies and other landlord’s strategies
- Attend meetings / functions related to successful operation of Property i.e. SAPOA, CJP etc.
Asset Management
- Control/schedule/implement regular preventative maintenance program in line with budget constraints
- Motivation of refurbishments, major repairs as appropriate
- Attend site meetings with contractors in respect of maintenance/expansion of projects
- Monitor progress
- Inspection / enforcement of tenant responsibilities during and on termination of lease terms
- Liaison with appropriate Government, Provincial and/or local authorities
- Responsible for Compliance of OSH Act
Client Reporting
- Provide accurate information to client according to agreed format timeously
- Analysis of monthly income /expenses
- Monitoring of turnover rentals
- Analysis of operating costs on a quarterly basis in terms of the approved forecasts
- Monitoring of all municipal recoveries (and general recoveries) on a monthly basis
Planning And Budgeting
- Preparation and completion of budgets by January each year
- Complete of forecasts timeously
- Review rental quarterly and ensure best possible rate achieved and maintained
- Assist in formulation of business plans for the unit
- 5 Year budget – preparation and control
- Quarterly review and monitoring results
Quarterly Expenditure / Analysis
- Set and motivate capex /TI philosophy per building in consultation with client
- Approve TI standard specification as recommended by the Project Manager
- Approve capex within authority limits
- Ensure we conform to capex philosophy and procedures
- Estimate new operating costs
- Ensure recovery of operational costs in accordance with Lease terms
Building Management
- Devise a five year maintenance plan including allowances for provisions or depreciation where applicable (annually) for submission to the Assistant General Manager / Director
- Investigate/initiate proposals for refurbishments
- Maintain a hands-on control of projects in hand
- Review the building status/grade annually and maintain the standards within those grade
- Ensures compliance with legal regulations. Completes regular OSH inspections and updates monthly reports as appropriate. Ensures that OSHA requirements are effectively implemented.
Assumes responsibility for the effective maintenance and reporting of financial records. Oversees preparation of monthly, annual, and other management reports.
- Assesses and reports on monthly performance against budgets.
- Prepares and motivates consolidated monthly reports for submission to client
Assumes responsibility for ensuring professional business relations with vendors, contractors, and trade professionals.
- Works to develop and maintain productive business relations with vendors, suppliers, contractors, etc.
- Acts as a liaison between the Company and external contacts.
- Ensures effective coordination of external services with Company operations.
- Obtains and conveys information as appropriate.
- Promotes goodwill and a positive image of the Company.
Effectively supervises Property personnel, ensuring optimal performance.
- Provides leadership to assigned personnel through effective objective setting, delegation, and communication. Conducts regular meetings to ensure that personnel are well informed of changes in policies and procedures. Discusses areas needing improvement.
- Assigns and coordinates personnel. Directs daily operations.
- Identifies, develops, and implements training programs as appropriate.
- Conducts performance appraisals. Provides measurable feedback to assigned personnel and suggestions for improved performance. Formulates and implements employee corrective actions as needed.
- Ensures that staffing levels are appropriate. Interviews, hires, and assigns personnel as necessary.
Assumes responsibility for related duties as required or assigned.
- Ensures that work area is clean, secure, and well maintained.
- Completes special projects as assigned.
- Reports on Operational expenses, foot traffic, security incidents etc.
PERFORMANCE MEASUREMENTS
- Good communication and coordination exists with departments. Assistance is provided as needed.
- Senior Management is appropriately informed of area activities and of any significant problems.
- Operations personnel are well trained, effective, and efficient. Appropriate supervision and assistance are provided.
- Building/s are well maintained and secure and meet the needs of the Company.
- Property operations are efficiently and cost effectively administered.
- Current and future Property needs are well planned and budgets are established and maintained.
- Effective business relations exist with vendors, contractors, and trade professionals.
EDUCATION/CERTIFICATION:
- Matric.
- Additional related maintenance and Property management training preferred.
REQUIRED KNOWLEDGE:
- Excellent understanding of Property management procedures.
- Knowledge of budgeting, service contracts, and leasing agreements.
EXPERIENCE REQUIRED:
- Five or more years of related experience, with at least two or more years of supervisory experience.
SKILLS/ABILITIES:
- Excellent leadership abilities.
- Able to organize, coordinate, and direct team activities.
- Strong problem solving skills.
- Good communications skills.
- pplications
go to method of application »
POSITION PURPOSE
- Responsible for planning, organising, and directing the activities of the Centre. Oversees leasing contracts, procures services, handles third party service contracts, and directs maintenance procedures. Ensures that all buildings, grounds, and equipment are well maintained and in optimal working condition. Develops and implements departmental policies and procedures and ensures that all operations are in accordance with established health and safety regulations. Ensures that services purchased are of acceptable quality and follow the procurement policy. Keeps Senior Management well informed of area activities and significant problems. Trains, directs, and appraises assigned personnel. Ensuring that all Broll online data is loaded and maintained on a day to day basis as well as compliance with the prescribed ISO procedures.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Assumes responsibility for the planning, development, and implementation of effective operations management policies, procedures, and planning.
- Assists Senior Management in developing short and long term goals and plans. Assists with long term budget projections.
- Executes established operational goals and ensures that corporate wide plans are complemented and supported.
- Assists in developing policies and procedures for Centre operations. Conducts periodic reviews of existing policies and procedures to ensure maximum efficiency.
Assumes responsibility for the effective operations management of the Centre and facilities.
- Coordinates and arranges third party services of maintenance contractors, suppliers, vendors, etc. Deals with contractors on daily basis.
- Liaises with tenants with regards to operational problems.
- Responds to emergency call outs.
Day to day running and control of:
- Tenant complaints
- Security
- Air Conditioning
- Cleaning, Electrical, Plumbing etc.
- Authorises of invoices for payments.
- Issues tender documents.
- Calculates operational costs for charge out to the tenants nsure recoveries where appropriate
- Manages space planning. Ensures that the Centre layout will accommodate present and future operational and space requirements.
- Conducts periodic inspections of facilities, assesses problems and needs, and implements improvements in operations as appropriate.
- Coordinates maintenance activities. Ensures that facilities are clean, well maintained, and in good repair. Directs preventive maintenance procedures as appropriate.
- Ensures that Centre operations are in compliance with established procedures, policies, regulations and codes.
Assumes responsibility for the security of all the Centre facilities. Conducts scheduled inspections of security systems and implements improvements as necessary.
- Identifies security threats and develop action plans for the prevention of incidents
- Establishes and maintains security systems for the Centre and tenants
- Monitors shops and businesses and react on emergency calls
- Establishes and maintain security information network
- Liaisees with SAPS and local authorities
- Plans the manning of the center and manage guards on duty
- Determines the needs for security systems and equipment
- Communicates with tenants regarding security systems
- Develops and implements security devices
- Creates security awareness amongst staff, tenants and shoppers
- Compiles budgets and control expenditure
- Establishes emergency plans
Assumes responsibility for ensuring the efficient and cost effective administration of Centre operations.
- Develops and implements safety directives
- Completes financial forecasting duties, and generates and updates schedules for building expenditures.
- Creates safety awareness and trains staff in Health and Safety.
- Ensures compliance with legal regulations. Completes regular Occupational Health and Safety Act inspections and updates monthly reports as appropriate. Ensures that Occupational Health and Safety Act requirements are effectively implemented.
- Ensures that facilities operations are cost effective, efficient, and within established budget constraints.
- Oversees the procurement of furnishings and equipment in accordance with budget planning.
- Researches vendors, contractors, and suppliers to ensure that equipment and services are of acceptable quality, competitively priced, and delivered on time.
- Ensures that all maintenance agreements and leases are current.
- Ensures that billing discrepancies are promptly tracked and resolved.
Assumes responsibility for ensuring professional business relations with vendors, contractors, and trade professionals.
- Works to develop and maintain productive business relations with vendors, suppliers, contractors, etc.
- Acts as a liaison between the Company and external contacts.
- Ensures effective coordination of external services with Company operations.
- Obtains and conveys information as appropriate.
- Promotes goodwill and a positive image of the Company
Effectively supervises Centre personnel, ensuring optimal performance.
- Provides leadership to assigned personnel through effective objective setting, delegation, and communication. Conducts regular meetings to ensure that personnel are well informed of changes in policies and procedures. Discusses areas needing improvement.
- Assigns and coordinates personnel. Directs daily operations.
- Identifies, develops, and implements training programs as appropriate.
- Conducts performance appraisals. Provides measurable feedback to assigned personnel and suggestions for improved performance. Formulates and implements employee corrective actions as needed.
- Ensures that staffing levels are appropriate. Interviews, hires, and assigns personnel as necessary.
Assumes responsibility for related duties as required or assigned.
- Ensures that work area is clean, secure, and well maintained.
- Completes special projects as assigned.
- Reports on Operational expenses, foot traffic, security incidents etc.
PERFORMANCE MEASUREMENTS
- Good communication and coordination exists with departments. Assistance is provided as needed.
- Procurement policy is fully complied with.
- Senior Management is appropriately informed of area activities and of any significant problems.
- Operations personnel are well trained, effective, and efficient. Appropriate supervision and assistance are provided.
- Company facilities are well maintained and secure and meet the needs of the Company.
- Centre or Property operations are efficiently and cost effectively administered.
- Current and future Centre or Property needs are well planned and budgets are established and maintained.
- Effective business relations exist with vendors, contractors, and trade professionals.
- Ensuring that all Broll online data is loaded and maintained on a day to day basis as well as compliance with the prescribed ISO procedures.
- The Appointee undertakes that the working environment, entire Building and all areas to which public, workers, contractors and employees have access to, are kept in a safe and healthy condition being compliant with the Occupational Health and Safety Act 85/1993 as amended from time to time.
- The Appointee undertakes to enforce compliance on all contractors and consultants entering and performing their duties on the Buildings, even if they were appointed by a Tenant).
- The Appointee here acknowledges that delegated responsibility and undertakes to ensure that the Buildings at all times comply with the relevant stipulations contained in the OHS Act,
- The Appointee undertakes to promptly resort to their Manager (either telephonically, by e-mail, written report) all safety and security incidents that may impact on tenants, employees, contractors or members of the public without limitation to: injury, death, violence, vehicle accidents, armed robbery, abduction, kidnapping, hostage situations or any other similar criminal activity as well as damage or destruction of the structure or systems.
QUALIFICATIONS, SKILLS & EXPERIENCE
EDUCATION/CERTIFICATION:
- Matric.
- Additional related maintenance and Centre management training preferred.
REQUIRED KNOWLEDGE:
- Excellent understanding of Centre or Property management procedures.
- Knowledge of budgeting, service contracts, and leasing agreements.
EXPERIENCE REQUIRED:
- Five or more years of related experience, with at least two or more years of supervisory experience.
SKILLS/ABILITIES:
- Excellent leadership abilities.
- Able to organise, coordinate, and direct team activities.
- Strong problem solving skills.
- Good communications skills.
- Able to use all related maintenance equipment and computer applications
go to method of application »
POSITION PURPOSE
- Responsible for the management of the Centre. Ensure investment growth and maximum income of Centre through effective Centre management and asset control. Develops related budgets, oversees leasing contracts, procures services, handles third party service contracts, and directs maintenance procedures.
- Ensures that all buildings, grounds, and equipment are well maintained and in optimal working condition. Develops and implements departmental policies and procedures and ensures that all operations are in accordance with established health and safety regulations.
- Ensures that services purchased are of acceptable quality at the least possible cost. Keeps Senior Management well informed of area activities and significant problems. Trains, directs, and appraises assigned personnel.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
- Assumes responsibility for the effective operations management of Centre and facilities.
- Centre Management
- Keeps abreast of market activities in respect of tenant movement, new developments, major vacancies and other landlord’s strategies
- Attends meetings / functions related to successful operation of Centre i.e. SAPOA, CJP etc.
- Assists with a five-year maintenance plan including allowances for provisions or depreciation where applicable (annually) for submission to the Assistant General Manager / Director
- Investigates/initiates proposals for refurbishments
- Maintains a hands-on control of projects in hand
- Reviews the building status/grade ongoing and advise the Senior Management regarding maintaining the standards within those grade
- Client Reporting
- Provides accurate information to client according to agreed format timeously
- Analyses of monthly income /expenses and variance reporting
- Monitors turnover rentals
- Monitors of all municipal recoveries (and general recoveries) on a monthly basis
- Planning and Budgeting
- Prepares and completes budgets as required each year
- Completes of forecasts timeously as required
- Reviews market rentals quarterly and ensure best possible rate achieved and maintained as per agreed mandates
- Assists in formulation of business plans for the unit
- 5 Year budget – preparation and control or as required by the client
- Quarterly review and monitoring results or as required by the client
- Quarterly Expenditure / Analysis
- Sets and motivates Capex /TI philosophy per building in consultation with client
- Recommend TI standard specification
- Recommend Capex requirements
- Ensures we conform to Capex philosophy and procedures
- Estimates new operating costs
- Ensures recovery of operational and utility costs in accordance with Lease terms
- Debtors and Creditors Management
- Undertakes monthly interaction meetings with Debtors, Debtors Manager and Leasing to ensure appropriate action taken and recommend legal action
Credit Control. Responsible for Management:
- Arrears
- Legal action / liaising with attorneys / management as required
- Motivate Write-offs to senior management / client
- Parking Management
- Attends monthly / ad hoc interaction meetings all parkades where applicable
- In conjunction with the responsible person for parking, maintains accurate control of “in house” operated parkades
- Tenant Relations
- Deals with correspondence / interaction with tenants as required
- Ensures that leases are timeously renewed and all vacant space is let and in a presentable state
- New Tenants
- Determines and recommends letting mandates (i.e. rental levels, installation cost etc.) for approval
- Undertake lease negotiation and maintenance of tenant relationships
- Controls new leases and record of same
Controls / oversees new installations (through technical / operations manager where appropriate) including:
- Premises design
- Negation/liaison/control with/of professionals and contractors
- Sign off acceptance of complete premise
- Existing Tenants
- Renews Lease Agreements in accordance to mandate
- Tenant liaison and public relations
- Controls/arranges centre promotions through merchant’s association/s or promotion committee/s or marketing funds
- Regular assesses tenants’ turnover, stock turn and merchandising to establish both growth needs and/or trading difficulties
- Monitor and compile foot traffic reports
- Expense Control
- Checks and authorises payment of accounts
- Authorises cleaning, consumables, electrical and general maintenance orders
- Controls wage and salary allocation
- Controls municipal payments and recoveries there against
- Ensures cost effectiveness and performance of contractors
- Financial Management
- Monthly financial statements
- Monthly management reports
- Accurate budgeting and reporting
- Operating costs
- Calculates operating costs for charge-out to tenants
- Ensures recoveries as appropriate
- Tenant mix i.e. what business should be established / recommended
- Networking with tenants, public, external organizations
- Issues tender documents
- Expense control
- Checks and approves payment of accounts
- Controls cleaning, consumables, electrical and general maintenance
- Controls municipal payments and recoveries there against
- Ensures effective performance of contractors
- Customer liaison
- New Tenants
- Lease negotiation
- Maintenance of tenant relationships
- Public relations
- Establishes and maintains sound public relations
- Attracts people to the Centre
- Control of Advertising Materials
- Motivates and assists tenants to improve their services
Assumes responsibility for the effective repairs and maintenance of the Centre.
- Asset Management
- Controls/schedules/implements regular preventative maintenance program in line with budget constraints
- Motivation of refurbishments, major repairs as appropriate
- Attends site meetings with contractors in respect of maintenance/expansion of projects
- Monitors progress
- Inspection / enforcement of tenant responsibilities during and on termination of lease terms
- Liaises with appropriate Government, Provincial and/or local authorities
- Responsible for Compliance of OSH Act
- Maintenance
- General Maintenance of Buildings and premises
- All electrical, electronic, mechanical and air conditioning equipment
- Complies with the OHS act and all other statutory requirements
Assumes responsibility for the security of all the Centre facilities. Conducts scheduled inspections of security systems and implements improvements as necessary.
- Occupational health and safety
- The development of security action plans, systems and directives
- The management of security guards on shift
- The establishment and maintenance of an emergency preparedness programme
- The training of Maintenance and Security personnel in Occupation and Health Safety
- Report security incidents to our management
Assumes responsibility for ensuring professional business relations with tenants, suppliers, contractors, and trade professionals.
- Works to develop and maintain productive business relations with vendors, suppliers, contractors, etc.
- Acts as a liaison between the Company and external contacts
- Ensures effective coordination of external services with Company operations
- Obtains and conveys information as appropriate
- Promotes goodwill and a positive image of the Company
Effectively supervises Centre personnel, ensuring optimal performance.
- Provides leadership to assigned personnel through effective objective setting, delegation, and communication. Conducts regular meetings to ensure that personnel are well informed of changes in policies and procedures. Discusses areas needing improvement
- Assigns and coordinates personnel. Directs daily operations
- Identifies, develops, and implements training programs as appropriate
- Conducts performance appraisals. Provides measurable feedback to assigned personnel and suggestions for improved performance. Formulates and implements employee corrective actions as needed
- Ensures that staffing levels are appropriate. Interviews, hires, and assigns personnel as necessary
- Assumes responsibility for related duties as required or assigned.
- Ensures that work area is clean, secure, and well maintained
- Completes special projects as assigned
PERFORMANCE MEASUREMENTS
- Good communication and coordination exists with departments. Assistance is provided as needed
- Senior Management is appropriately informed of area activities and of any significant problems
- Operations personnel are well trained, effective, and efficient. Appropriate supervision and assistance are provided
- Company facilities are well maintained and secure and meet the needs of the Company
- Centre operations are efficiently and cost effectively administered
- Current and future Centre needs are well planned and budgets are established and maintained
- Effective business relations exist with vendors, contractors, and trade professionals
QUALIFICATIONS
EDUCATION/CERTIFICATION:
- Matric
- Additional related maintenance and Centre management training preferred
REQUIRED KNOWLEDGE
- Excellent understanding of Centre management procedures
- Knowledge of budgeting, service contracts, and leasing agreements
EXPERIENCE REQUIRED
- Five or more years of related experience, with at least two or more years of supervisory experience
SKILLS/ABILITIES
- Excellent leadership abilities
- Able to organize, coordinate, and direct team activities
- Strong problem solving skills
- Good communications skills
- Able to use all related maintenance equipment and computer applications
go to method of application »
POSITION PURPOSE
- To provide managerial and supervisory management, guidance and control, with regard to operations managers
- To ensure maximum customer satisfaction and efficient contract operations, on a nationwide basis.
- To ensure that output specifications are maintained as per the SLA and Management contract.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Strategic Objectives and Key Performance Areas
- Assist the Portfolio Executive in the development of Systems, Processes, Short and long term Strategic Goals and Objectives for each of the Property Management client contracts.
- Ensure that these are formulated, enacted and understood by all staff members under direct control
- Ensure that these are implemented and maintained continuously
- Responsible for planning, organising, and directing the activities of the Property Management clients.
Contract Documentation Objectives
- Review all Contract documentation and implement the utilisation and delivery of the Contract Management Plan on each of the Broll contract sites
Key Performance Areas
Ensure all contract documentation complies with the: -
Customer relationship Objectives
- Review existing client structures and advise and develop effective and customer focused and proactive relationships at all levels in the customer chain. Key Performance Areas:
- Develop effective communication lines and relationships
- Monitors Clients complaints via interaction or reports, and develops corrective measures
- Conducts periodic inspections of facilities, assesses problems and needs, and implements improvements in operations as appropriate.
- Promotes goodwill and a positive image of the Company
Standard Documentation Objectives
- Constantly reviews the implementation of the Broll FM systems and processes and ensures that the facilities managers under his/her control are correctly managed. Key Performance Areas:
- Assist the Portfolio Executive in the implementation of the SLA’s and Management Agreements
- Audits existing standard documentation and assists in developing policies and procedures for Centre operations. Conducts periodic reviews of existing policies and procedures to ensure maximum efficiency.
- Assumes responsibility for the delivery of effective operations management policies, procedures, and planning as assigned by the Operations Director
- Develops and implements departmental policies and procedures and ensures that all operations are in accordance with established health and safety regulations
Document Library Objectives
- Ensure this is maintained and updated at both site and central office and in accordance with the SLA’s and Management Agreements. Key Performance Areas:
- Carry out random inspections and take corrective action as required.
Service Level Agreements Objectives and Transformation
- Review all hard and soft service level agreements entered into with external service providers Broll operational and centre managers and transition external service providers to Broll Systems and Processes. Key Performance Areas:
- Determines compliance status in accordance with specifications outlines in the SLA’s and Management Agreements and ensures that all buildings, grounds, and equipment are well maintained and in optimal working condition.
- Determines Broll procedure for management, monitoring and audit of external service providers is compliant with Broll contractual obligations and adequate for the purposes of Broll service delivery and risk reduction (operationally and commercially).
- Ensures that Broll are maintaining regular audits and reports on services providers coming to their site
- Ensures that services procured are in accordance with the Broll Property Group procurement policy.
Reporting Objectives
- Ensure compliance of Broll with internal and external reporting, reports production and attendance at relevant meetings, workshops and re view sessions. Key Performance Areas:
- Establishes routine reporting procedures and frequencies with the necessary executive summaries to pre-empt client dissatisfaction and to keep the operations director fully informed of all: -
- Site challenges
- Client Concerns
- Budget compliance
- Complaints
- Staff challenges
- Ensures that services procured are in accordance with Broll Procurement Procedures
- Sit in on Broll management meetings with clients on a regular basis and ensure proper record is maintained of such meetings.
- Attend, as required meetings with clients and/or services providers
- Action identified delivery shortfalls as appropriate.
Implementation Strategies
- Review implementation strategies (internal and external) for delivery of services to new and existing Broll clients. Key Performance Areas:
- Review and carry out performance audits and ongoing reviews to ensure:
- Ensure effective implementation of the sold “proposal”.
- Planned implementation is programmed and delivered according to agreed timescales.
- Implementation includes necessary document, management procedures and reporting to ensure that the Portfolio Executive is aware of any delivery shortfalls
- Procurement strategies for external contractors and consumables (spares etc) are optimized from a technical and commercial perspective.
- Ensure that implementation of new client has any potential delivery failures identified and reported on.
- Ensure that all post implementation activities have lead to a complete service delivery solution for the client and will include, systems, processes and reporting.
Occupational Health & Safety Objectives
- Ensure that there is ongoing monitoring of Health & Safety issues with all new and existing clients through reporting and minute taking. Key Performance Areas:
- Ensure that the Operations Managers (Health & Safety) has review and reported on the Health & Safety compliance of the site
- Ensure that the OM’s are carrying out regular Health & Safety audits of the site and service providers engaged by Broll OM to deliver services for the client.
- Take operational action as required on an exception basis to resolve issues related to Health & Safety.
Risk Management Objectives
- Report on a weekly basis all risks identified on the client’s site to the Portfolio Executive. Key Performance Areas:
- Regular reporting of risk issues, including client dissatisfaction and corporate liability issues through exception reporting
Qualifications:
- BSC, 5 year fund with retail, industrial, commercial and sectional title in the CV.
Experience:
- Job related work experience (career path that should ideally be followed before attaining this position)
- 5-year fund with retail, industrial, commercial and sectional title.
Method of Application
Use the link(s) below to apply on company website.
Build your CV for free. Download in different templates.
Gmail
Yahoomail