Trending Jobs at Huntswood

What will you be doing?

• Acting as the first point of contact for customers who need help
• Assisting customers calling in, to register their appliances
• Using your wit, charm and best sales experience to upsell our products
• Adhering to the script to remain compliant on all customer interactions
• Maintain quality and compliance standards, in line with the client requirements
• Building rapport with our customers and getting to know their needs
• Helping each customer find the protection package that's perfect for them  
• Don’t worry, we’re not about throwing you in at the deep end. We’ll help you find your feet with a three-week training programme.
• You’ll learn our systems, meet your colleagues, hone your sales technique, and love talking to our amazing customers.

So, what do we need from you?

• A solid background in targeted sales and customer service.
• Recent 1-year unbroken tenure.
• Outbound/ Inbound sales experience (local / international)
• Minimum 6 months sales + 6 months customer service
• Resides within a 30 KM radius from the office.
• Excellent attention to detail, our customers mean a great deal to us, so want to get things right first time.
• Outstanding communication skills, to build relationships and listen to our customers.
• A team player, dedicated to providing the best customer experience.
• Be able to work under pressure, and take on challenges when they arise, in a calm, cool and relaxed manner, without breaking a sweat.

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Job Responsibilities:

• Ensuring that customer satisfaction and quality is priority and delivering exceptional customer service.
• Understanding the customers perspective, running cases from start to finish.
• Building rapport with the customer and providing the best possible outcome for customer complaints
• Manage customer complaints proactively
• Ensure that any new regulations or processes are effectively implemented. Follow communication procedures, guidelines, and policies.
• Ensure all complaints are managed within the company's target SLAs.
• Address customers in professional and empathetic manner especially with dealing with vulnerable customers
• Create a memorable customers interaction on every call.
• Ensuring targets are reached daily

Job Requirements:

• Matric / NQF level 4
• Minimum of 6 months previous complaints handling experience
• KPI’s / Performance are met consecutively for past 3 months.
• No prior warnings  

Required Skills:

• Previous experience in a complaint handling role, ideally with a favourable complaint recognition rate
• Previous complaint handling experience within an FCA regulated business is ideal.
• Experience in closing complaints
• Full complaint handling cycle experience is essential.
• Passionate about providing the best resolution for the customer.

Required Knowledge:

• Good communication skills – articulation and comprehension
• Confidence in decision-making, under pressure.
• Ability to work autonomously and under pressure.
• A passion to deliver a first-class customer service.

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Job Overview

• Huntswood is looking for Customer Service Advisers with Webchat and Voice experience to join our global team.
• Are you an ambitious & resilient individual, with great communication skills? That has worked with on any financial campaigns dealing with debit or credit card support. If YES, then we are looking for you!

Job Responsibilities

• Provide responses to all, maintaining high quality of services, performance standards and attend to high volumes of calls/chats/emails.
• Proactively identify issues and problems before it arises, use effective problem-solving techniques to help customers resolve their issues.
• Progress to taking escalated calls and complaints in line with procedures.
• Working with various parts of the business to resolve issues.
• Connect and build rapport with the customer.
• Responding to customers

Job Requirements

• Matric or NQF Level 4 equivalent.
• Clear Credit and Criminal record.
• Computer literate.
• Minimum of six (6) months of call centre experience or six (6) month related experience in financial institution customer service or debit card or credit card support.
• Experience or demonstrated capability in a multichannel environment (Phone/Chat)
• Basic understanding and knowledge of the US market is essential.

Required Skills

• Customer Service webchat experience
• Excellent communication (Written and Verbal)
• Ability to deal/ interact with different customers.
• Ability to analyse and troubleshoot issues and provide sound resolution.
• Ability to demonstrate writing skills as it relates to capturing case note
• Product Knowledge
• Adaptive Approach

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Job Responsibilities:

• Providing excellent customer service, with customers issue being resolved first time around.
• Use your expert knowledge and brilliant communication skills to resolve a range of customer issues and queries.
• Build rapport with customers, get to know their individual needs and put their interests first.
• Excellent time management skills
• Convert incoming customer service calls into sales.
• Explain to customers the offer and the product benefits.
• Conduct needs analysis, understanding the client’s requirements so you able to offer the customer the best product for them.
• Building great rapport with your clients, to ensure there is a trust level built.
• Act as a brand ambassador of our client

Job Required Requirements:

• Grade 12 or a NQF 4 Equivalent
• Outbound/ Inbound sales experience (local / international)
• Minimum 6 months sales + 6 months customer service
• Recent 1-year unbroken tenure
• Resides within a 30 KM radius from the office.

Skills Required:

• Excellent verbal communication
• Soft Skills
• Sales Ability (comfortable with handling objections, building rapport, needs analysis)
• A solid background in targeted customer service.
• A driven mindset and a love for hitting targets.
• Attention to detail, so the conversation is correctly captured and actioned.
• Customer centricity
• Ability to multitask.

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Job Responsibilities

• Provide responses to all, maintaining high quality of services, performance standards and attend to high volumes of calls/chats/emails.
• Proactively identify issues and problems before it arises, use effective problem-solving techniques to help customers resolve their issues.
• Progress to taking escalated calls and complaints in line with procedures.
• Working with various parts of the business to resolve issues.
• Connect and build rapport with the customer.
• Responding to customers

Job Requirements

• Matric or NQF Level 4 equivalent
• Clear Credit and Criminal record
• Computer literate
• Minimum of 1 year experience in the customer service webchat.
• Basic understanding and knowledge of the UK market is beneficial.

Required Skills

• Customer Service webchat experience
• Excellent communication (Written and Verbal)
• Ability to deal/ interact with different customers.
• Product Knowledge
• Adaptive Approach

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Job Description:

• Check all input documents before capturing to ensure that all fields are correctly completed, and the document is properly signed off and authorised.
• Process and reconcile the referral bonuses.
• Update employee allocations
• Ensure accuracy of an employee record on the system by processing employee data and remuneration signed by relevant parties.
• Generate payroll simulation for employee, verify for errors and correct such errors,
• Update payroll system with third party benefit information by capturing tenure increases and medical insurance eligibility (Provided by the benefits specialist)
• Verify correctness of data template to source data, correct errors and upload data on the system.
• Capture new employees on system ensuring accuracy and paying attention to details using live sheet for basic information and employment contract for financial elements ensuring the salary is pro-rated correctly.
• Terminate employees, ensuring correct termination date, reason, salary is pro-rata and leave payout is processed correctly.
• Update employees banking details
• Ensure all changes processed in payroll have the relevant supporting documents.
• Process payroll input increases, overtime, bonuses, allowances, garnishees, backpays, acting allowances) on PaySpace using template and reconcile system with template.
• Providing requested information to auditors when requested within the agreed timelines.
• Handle all correspondences related to salaries verbally and in writing for internal and external clients.
• Run month end reports and reconcile each.
• Prepare and submit the EMP201 on monthly basis.
• Reconcile and Submit the UIF declaration to Labour.
• Prepare and check reports and data for accuracy by verifying correctness of input to source documentation.
• Verify that there are no errors on the system data by running positive and negative net pays before making payment.
• Respond to requests (prioritise as appropriate), investigate problems and develop remedial plans to resolve queries that have been escalated from the business within acceptable time parameters.
• Process CCMA directives and ensure correct tax codes are used.
• Do the S &T recon and upload.
• Manage leave balances and issue negative balances to the business (Team Leader to Client Director)
• Capture AOD on payroll system

 Essential Skills

• Honours / Degree / Diploma in Human Resources
• Honours / Degree / Diploma in Financial accounting
• 2 years’ experience in a payroll team with good excel skills.

Desirable Skills: 

• A proven track record in delivering against set objectives in sales, performance, quality and regulatory requirements within a contact centre environment is essential
• Pays attention to detail
• Deadline driven
• Good communication skills
• Works as a team
• Manage expectations