Trending Jobs at Intelligent Debt Management

Key Responsibilities: 

• Providing support and recommendations to clients’ financial problems by acting as intermediary between Sanlam Personal Loans, Ooba Home Loans, JustMoney Protect, DebtBusters and other partners through: 
• Identifying solutions that clients need through assisting clients with 
• Improving their credit score 
• Loan applications 
• Credit card applications 
• Financial review 
• Budget review 
• Debt Consolidation 
• Insurance product offerings 
• Home loan assessments 
• Vehicle finance assessments
• Using the WebChat platform to engage and identify need for financial assistance 
• Assisting with client queries by quickly resolving queries via the WebChat platform, telephony and emails 

Transferring live calls to: 

• Financial Consultants of clients in need of Debt consolidation or debt relief 
• Sanlam of clients in need of Credit Facilities, such as Personal Loans and Credit Cards 
• Ooba Home Loans of clients in need of bond origination or further advance 
• Handling Proactive Outbound calls to encourage engagement with client 

Key Requirements: 

•  Must be more than 6 months employed in current position  
• Must have no valid disciplinary issues on file 
• Knowledge on the National Credit Act and FAIS Act (highly beneficial) 
• Excellent knowledge of IDM Group products, processes and systems, particularly Debt Counselling and Insurance products 
• Qualifications – Degree

Key competencies:

•  Principled and ethical behaviour that upholds IDM’s vision and values 
• Strong communication skills (Verbal and Written) 
• Strong time management skills. 
• High attention to detail and strong analytical skills 
• The ability to prioritise and handle multiple tasks at the same time. 
• Ability to quickly adopt new processes and procedures. 
• Target driven. 
• Able to work well in a team. 
• Willingness to work flexible hours 

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Key Responsibilities: 

• Providing support and recommendations to clients’ financial problems by acting as intermediary between JustMoney Protect and DebtBusters and future partners through: 
• Identifying solutions that clients need through assisting clients with 
• Improving their credit score  
• Financial review 
• Budget review 
• Debt Consolidation 
• Insurance product offerings  

Transferring live calls to: 

• Financial Consultants of clients in need of Debt consolidation or debt relief 
• JustMoney Protect of clients in need of Insurance solutions
• Handling Proactive Outbound calls to encourage engagement with client 

Key Requirements: 

•  Must be more than 6 months employed in current position  
• Must have no valid disciplinary issues on file 
• Knowledge on the National Credit Act and FAIS Act (highly beneficial) 
• Excellent knowledge of IDM Group products, processes and systems, particularly Debt Counselling and Insurance products 
• Qualifications – Degree

Key competencies:

•  Principled and ethical behaviour that upholds IDM’s vision and values 
• Strong communication skills (Verbal and Written) 
• Strong time management skills. 
• High attention to detail and strong analytical skills 
• The ability to prioritise and handle multiple tasks at the same time. 
• Ability to quickly adopt new processes and procedures. 
• Target driven. 
• Able to work well in a team. 
• Willingness to work flexible hours 

go to method of application »

Job Description

Data Analyst (Pinelands, Cape Town)

• The Intelligent Debt Management (IDM) Group, South Africa’s largest and multi-award winning debt management company, has a position available for a Data Analyst. This individual will join the Business Intelligence Team and will be accountable for mostly (but not limited to only) data analytics and reporting.

Requirements

• A university degree; preferably in Statistics, Computer science or Informatics
• At least one year experience working as a data analyst
• Intermediate to advanced knowledge of MS office suite and MS SQL
• Knowledge of BI tools such as PowerBI and SSRS will be advantageous
• Knowledge of the debt counselling process will be advantageous
• The ability to work in a close team environment as well as the capability to work independently, whilst taking responsibility as an individual.
• A positive and engaging attitude in dealing with people.

Key responsibilities will include: 

• Results driven with a focus on quality and client service;
• Outstanding analytical and conceptual skills and the ability to problem solve in complex environments
• Honest, responsible, accountable and live the IDM values
• Excellent verbal and written skills in English
• Planning, prioritising, organising and resource management
• Attention to detail with a focus on accuracy
• Managing and decision-making abilities