Trending Jobs at MiWay Insurance Limited

Job Description

• We are looking for a strong individual to manage finance reconciliation on service providers to the MiHelp space. The role will include settlement of accounts and payment validations and to ensure that payments are processed on time.
• The successful candite will need audit invoices and address discrepancies ensuring that invoices and payment are correct and paid on time. 

Minimum Qualification Required

• Matric qualification 
• Administration qualification 
• Finance Administration or similar 

Minimum Experience

• 1 year Finance Administrator, Finance Assistant, or similar role 

Deliverables include, but will not be limited to

• Finance Reconciliation 
• Reporting 
• Identify and address account discrepancies. 
• Manage and keep updated spreadsheets of transactions.
   

Competencies Required
Proficient in excel. 
Organised 
Ability to Multitask 
Attention to detail. 
Excellent administrative skills 
Record Keeping
 

Knowledge and Skills
Customer Service
Team Support
Administration
Quality, compliance and accreditation

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• Manages individuals within a team e.g. call centre agents / consultants within the communication centre. Ensures that the team reaches target by monitoring individual performance on a constant basis. Very knowledgeable on all aspects of the products, processes and systems. Mentors team and gives constant real-time support in terms of query resolution.

Minimum Qualification

• Grade 12 / Standard 10  
• Tertiary qualification will be beneficial 
• RE 5 Certificate 
• Fully FAIS Accredited (150 Credits ) 

Minimum Experience

• 2 years’ experience in a management role. 

Deliverables

• Achieving set KPI’S set out by business. 
• Reporting on performance daily/monthly to the Line Manager 
• Data analysis, identifying and presenting viable solutions. 
• Mentor and train sales advisors 
• Creating strategic sales plans and implementation. 

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Minimum Qualification Required

• Grade 12/Standard 10/NQF 4  
• RE will be beneficial  

Minimum Experience

• Minimum 3 years claims experience.  
• Minimum 5 years in the STI environment  
• Motor and Non-Motor claims experience and/or previous business insurance/commercial insurance is essential

Responsibilities:

• Register claims and appoint assessors.
• Manage claims in terms of claims SLA
• Make decision regarding merit – indemnify or not
• Negotiate settlement.
• Manage the salvage process 
• Detection of fraud and management of fraudulent indicators
• Keep the operational system updated.
• Provide thorough and timeous feedback to the relevant parties.
• Complaint’s resolution

Competencies Required

• Must be highly proficient in dealing with clients at all levels  
• Excellent time management skills as this will be a combined role with business claims and partially personal claims 
• Excellent administrative skills  
• Good communication skills  
• Organised  
• Professionalism  
• Analytical  
• Problem solving skills and solution oriented  
• Attention to detail  
• Customer focus  
• Active listening skills  
• Follow up  
• Fluent in more than one language 

Knowledge and Skills

• Customer Service
• Team Support
• Administration
• Quality, compliance and accreditation