Motus is South Africa’s leading automotive group, employing over 16 700 people globally.
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The responsibilities of a Service Manager include the following tasks:
- Drive the achievement of productivity, efficiency, and customer service level index goals and objectives.
- Manage a profitable workshop against budget, including analyzing workshop performance data e.g. productivity of technical staff, labour rates, the efficiency of the workshop, expense monitoring, and control, etc.
- Manage escalated workshop (technical) problems accordingly, including:
- Escalation of technical/product-related issues to BMW SA.
- Ensuring continuous support and guidance to technical staff throughout technical problem-solving stages.
- Ensuring future corrective action plans to address various technical problems are implemented.
- Ensure accurate workshop capacity planning according to productive and available staff is done.
- Control (WIP) work in progress on all vehicles in the workshop daily to maintain an acceptable level and manage end-to-end throughput, maintaining awareness of the status of all vehicles.
- Achieve industry-leading standards of customer care, process efficiency, and cost control.
- Exceed all targets and labour sales objectives through efficient workshop operations management.
- Ensure efficient equipment and asset control, and administration processes.
- Ensure the highest level of customer satisfaction, service level achievement, and customer retention.
- Responsible for the annual budget of the Service Department.
- Manage risk (financial and non–financial) within the department.
- Ensure compliance with OEM and business policies and processes, as well as adherence to relevant workshop operating procedures and practices.
- Maintain good housekeeping within the department, including ensuring compliance with BMW SA’s CI guidelines within the department.
- Manage and improve environmental, health, and safety standards.
- Conduct departmental meetings and general aftersales meetings to ensure effective communication.
- Manage the training of all service staff.
- Lead, manage, attract, retain, appraise and develop staff.
Minimum Qualifications and Experience needed:
- Senior Certificate (Grade 12) or equivalent NQF 4 qualification.
- 5+years’ Experience as a Service Manager
- Recognised Management Diploma or Certificate – an advantage.
- Qualified Motor Technician – Mandatory.
Other:
- Valid, unendorsed driver’s license and the ability to competently and legitimately drive.
- Computer literate
- An effective understanding of financial principles, including budgeting and forecasting.
- An effective understanding of relevant technology and systems.
- An effective understanding of the Environmental and Occupational Health & Safety Acts
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Specific Role Responsibilities
- Daily, weekly and monthly management of sales.
- Have an understanding of vehicles by familiarising yourself with the characteristics, capabilities, and features.
- Developing the business to reach set sales targets for the month.
- Driving specific strategies to retain and grow existing customer base.
- Assists with the setup of the showroom and displays.
- Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
- Managing customer expectations to ensure effective delivery of service.
- Total commitment to achieve sales targets and growth by venturing and creating opportunities using own skills.
- Identifying and venturing into new revenue streams.
- Ensuring customer escalation is managed and feedback is provided.
- Negotiating the terms of an agreement and closing sales
Qualifications and Experience
- Grade 12/ Matric
- Valid Code 8 driver’s license
- 2 years of customer service and sales experience with a proven sales track record - desirable.
- Relevant industry experience – desirable.
- An understanding of Auto Pedigree’s products and services – desirable.
- Some understanding of the compliance governing the retail industry – an advantage.
- NCA accreditation - an advantage
- Knowledge of the areas’ most spoken languages - an advantage.
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Specific Role Responsibilities
- To Service (LIST VEHICLES) vehicles according to SOP
- To carry out fault diagnosis and repair vehicles – measured on fix right first time.
- To take steps to ensure servicing of vehicle, remains within the targeted percentages of the manufacturers' time.
- To discuss matters with service advisors and customers as required and provide lucid explanations.
- To ensure standards maintained with vehicle care and safety whilst performing functions.
- To ensure vehicles are returned to the customer after service in a neat and clean condition.
- To complete forms and documentation included in the company's service routine.
- To draft and prepare any reports required.
- To log servicing steps as prescribed.
- Complete all job cards accurately and timeously.
- Mentor apprentices, sign off logbooks and evaluate their technical ability.
- Ensure effective communication with staff, across departments, with customers and service providers.
- Willingness to participate in marketing campaigns when required for the furtherance of the business.
Qualifications and Experience
Minimum Experience
- 2 - 3 years technician experience.
- X product training.
Minimum Qualification
- Grade 12
- N6 trade certificate
Minimum Requirements
- Must be Computer literate
- Knowledge of software programs ODIS, Elsapro - advantageous
- Be able to use Manufacturer diagnostic equipment / computer (Vas Machines)
- An excellent command of the English language is essential, both verbal and written.
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The responsibilities of a Sales Executive include the following tasks:
- Greet customers arriving at the dealership
- Showcase the dealership’s vehicles and explain their features and warranties to customers
- Answer customer questions about cars, and the purchase process
- Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
- Negotiate car prices and trade-in values for customers’ vehicles
- Coordinate with the finance department to determine each customer’s financing and ownership options
- Contact past customers to ensure they are satisfied with their vehicles
Minimum Qualifications and Experience needed:
- Matric
- Previous Renault Experience advantageous
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Specific Role Responsibilities
- Maintaining professional and quality workmanship.
- Willing to go for regular training on new vehicles to improve skills.
- Contributing to production by working in the hours allocated for individual jobs.
- Maintain targets allocated the assembling department.
- Our ETA of the vehicles depends in this department.
- Must be able to work under pressure
Qualifications and Experience
Minimum Experience
- 2 years and more of relevant Panel Shop experience.
Minimum Qualification
Minimum Requirements
- Valid, unendorsed code 8 driver’s license (min 2 years old)
- Basic computer knowledge.
- Must be able to communicate in English and both verbal / written.
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Specific Role Responsibilities
- Telephonic and electronic collections of all amounts due.
- KPI would be to log a minimum of 32 customer contacts daily.
- Conduct regular customer visits to build and maintain good customer relationships, and proactive prevention of issues developing.
- Ensure that at least 100% average of the monthly targeted collections is achieved.
- Investigating and logging all queries on outstanding accounts, following up and providing feedback to the customer once queries have been resolved.
- Analysis of overdue amounts on accounts to highlight areas of improvement or problems to be attended to.
- Regular reporting and feedback regarding problem accounts. Escalation of problem accounts to the Credit Manager within prescribed time frames.
- Processing and allocation of all payments received as per the daily bank statement and deposit slips strictly in accordance with the remittance advice from the customer.
- Preparation of journals with supporting documentation. Filing, record keeping and various other admin duties.
- Effectively minimize bad debt and increase collections
Qualifications and Experience
Minimum Experience
- 3 years in a credit control environment
Minimum Qualification
- NQF Level 4 (Matric or equivalent) Preferred Qualification
- Credit Management II, BCom in Finance, or similar tertiary qualification in Finance. – advantageous
Minimum Requirements
- Valid unendorsed driver’s license
- Multilingualism would be an advantage
- MS Excel – intermediate skills
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Job Outputs:
- Cleaning of vehicle interior and exterior to our high standards.
- Vehicle quality control, including identification and reporting of expired license vehicles and any other issue that does not conform to our quality standards.
- Refueling vehicles, checking tyre pressure and oil/water/other fluids after every rental.
- Delivering vehicles to customers in accordance with our procedures.
- Handling vehicle check-ins in accordance with company, quality control and claims procedures.
- Maintaining cleanliness of yard and other surrounding areas.
- Maintaining the integrity of the company by behaving ethically and safeguarding the assets and interests of both the business and our customers.
- Other duties on request.
Qualifications and Experience
Minimum Experience:
- 2 years relevant driving experience
Minimum Qualification:
- NQF Level 4(Grade 12 or equivalent)
Minimum Requirements:
- Valid, unendorsed Code 8 driver’s license (at least 2 years old)
- Computer literate (basic level will suffice)
- Able to read a map.
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Job Outputs:
- Develop, implement and drive a branch strategy and related improvement plans aligned to the greater Operations strategy.
- Revenue, budget and branch profitability management.
- Monitor the high level revenue, costs, profitability, risk and customer service delivery data and metrics, taking corrective and preventive action where required.
- Continuously monitor actual process turnaround times and quality standards, and resolve issues efficiently to enhance effective customer service delivery.
- Build sustainable customer relationships to ensure retention of customers and growth.
- Implement and oversee compliance and governance processes and policies to manage risk liability.
- Seeking, maximizing and leveraging business and growth opportunities.
- Handling and effectively resolving customer queries and correspondence.
- Management of administration, e.g. banking, management reports, fuel etc.
- Sales
- Ensure that assets are fully utilized at all times.
- Ensure that regular equipment maintenance and repairs are performed
- Manage and reduce overhead costs.
- Effective daily fleet planning for the branch.
- Enhance profitability through effective yield management.
- Create an engaging, enabling and productive work climate.
- Management and development of staff which includes providing guidance and direction to team members; setting performance standards, measuring performance and providing regular feedback; training; employee relations; recruitment etc.
Qualifications and Experience
Minimum Experience:
- (Mid-size - Large branch) 5-8 years relevant experience, of which 3-5 years business operations management experience.
Minimum Qualification:
- Qualification in relevant field of study (Diploma or equivalent, NQF5).
Preferred Qualification:
- BCom degree or equivalent business degree/diploma NQF6+.
Minimum Requirements:
- Computer literate with an intermediate level of comfort with Excel and Outlook.
- A valid, unendorsed drivers’ license.
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Specific Role Responsibilities
- Develop the business to reach set sales targets for the month.
- Drive specific strategies to retain and grow the existing customer base.
- Manage customer expectations to ensure effective delivery of service.
- Total commitment to achieving sales targets and growth by venturing and creating opportunities using own skills.
- Identify and venture into new revenue streams.
- Ensure customer’s escalation is managed and feedback is provided.
- Negotiating the terms of an agreement and closing sales.
- A strong understanding of industry and market trends and customer behaviour.
- Evaluate vehicles correctly.
Qualifications and Experience
- Minimum Grade 12.
- 3 years sales executive experience.
- A Code 8 Driver's Licence is vital.
- Computer literacy
- Proven track record of meeting regular monthly targets.
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Specific Role Responsibilities
Month-End Deliverables (within required deadlines)
- Preparation of accounting schedules
- Preparation of cashbook
- Posting of journals
- System reconciliations
- Bank reconciliations
- Creditor reconciliations
- Balance sheet reconciliations
- Preparing & submission of Hyperion packs
- Preparing & submission of income tax
- Preparing & submission of VAT
- Preparation and distribution of management accounts
- Sustainability reporting
Ensure accounting for the deliverables from other departments within finance:
- Credit Control
- Commissions
- Claim payments
- Head Office
Ad-Hoc Duties
- Attend to ad hoc queries
- Assist in budget and forecast cycles
- Attend to multiple internal and external audits throughout the year
- Assist in the identification of internal control weaknesses and suggest/implement improvements
- Provide financial analysis and insights in support of business decision making needs
Qualifications and Experience
- Prefer B. Com. degree with accounting major or similar
- Experience in MS GreatPlains (GP) and GRID preferable
- System accounting experience is an advantage
- Minimum 5 years post-graduation experience
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Directly responsible to:
- Accountant Dealer Principal
- Delivering controller support
- Process vehicle stock transactions according to predefined work objectives and agreed standard operating procedures.
Relationships with:
- Internal and External Customers, Sales Managers, Dealer Principal, all Staff, Suppliers and Trade Representatives and Agents.
- To be numerate and literate at the clerical level required.
- Autoline systems experience preferable.
- To have received training in standard stock-keeping system used.
- To use stock control and location equipment.
- To be capable of courteous service to customers.
Qualifications and Experience
- 2-3 years’ experience as a Stock Controller in the motor industry.
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Specific Role Responsibilities
Processes and governance
- Identify and apply known solutions to operational problems and escalate unresolved issues
- Deliver on agreed performance targets according to set procedures and service level agreement
- Report on transactional activities to provide timely information for decision making in area of accountability
- Execute work in line with governance and compliance processes
- Provide advice and support to customer and their requirements in order to achieve & maintain set customer service excellence standards
- Contribute to the design, development, implementation and evaluation of marketing campaigns aimed at the increase of new vehicle sales
- Negotiate price, finalise sales and follow-up with customers to ensure exceptional customer service
- Adhere to legal compliance to the FICA regulation, POPI Act and Customer Protection Act
- Process all leads of prospective customers and follow-up on possible sales
- Pursue and develop customer relationships for the acquisition of vehicle sales in line with set targets
- Manage the effective resolution of customer complaints, ensuring problems are addressed in a timely and accurate manner
Finance
- Execute work activities effectively and efficiently in order to prevent financial losses
Qualifications and Experience
- Matric certificate
- 3-5 years’ working experience in a similar environment.
- A valid South African driver’s license
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Specific Role Responsibilities
The candidate will be required tmanage the day tday operations of the business including but not limited tthe following:
- Sales peoples activities
- Stock management
- Valuation of trade in cars
- Management of the Higher Gear system
- Management of the Bid4Cars valuation system
- Disposal of wholesale cars through the trade center
- The authorization of reconditioning work
- Due diligence with regards to supplier workmanship and pricing
Qualifications and Experience
- 2-3 years experience in same or similar role
- Minimum 3 years experience in the motor industry
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Job Outputs:
- Updating Impress and excel spread sheets
- Office administrative support.
- Price checking and analyzing of quotes and negotiating beter pricing
- Daily contact with service advisors and managers at various dealerships
- Capturing of data
- Juggling various feedback from various dealerships
- Updating Impress on work done on a vehicle
- Compiling weekly stats for reporting purposes
- Running Tracker reports and updating Impress accordingly
- Following up with the relevant OEM regarding parts delays
- Managing parts delays data and ETD`s
- Preparing downtime billing
- Preparing service rebate data
- Requesting quotes, pictures, reports, parts delay forms and job cards from dealerships.
- Emailing branches on collections and doing follow ups
- Update data on all relevant systems and Supplier Portals
- Resolving of technical related queries within 48 hours or escalating if required.
- Ensure all Maintenance related documents are uploaded to OnBase immediately once updating of systems are completed
- Dealing with suppliers
- Performing ad-hoc administrative activities that may not be directly related to the core duties of the position
- Achieve set KPI
Minimum Experience
- 2 years of administrative experience
- 2 years of basic mechanical knowledge and understanding of the technical aspects of a vehicle.
Minimum Qualification
- NQF Level 4 qualification (Grade 12 or equivalent)
Minimum Requirements
- Computer Literacy
- Code 8 driver’s license is a must
- Proficiency Email/Excel/Word. Must be able to do pivot tables, vlookups and formulate on Excel
- Be prepared to work overtime when necessary.
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Key Duties And Responsibilities
- Repair and service vehicles according to specific or franchise specifications
- Establish parts required for service or repairs to be performed and ensure the correct parts are ordered
- Report to Foreman / Service Advisor promptly on any additional work required
- Obtain authorisation prior to carrying out additional work
- Obtain technical information from Foreman / Master Technician on problem jobs
- Adhere to Motus workshop policies and procedures
- Ensure that all old parts are placed in a plastic bag in the boot of the vehicle, except in the case of warranty work where old parts must be returned to the Warranty Clerk
- Ensure that all oils and consumables used are recorded on the job card
- Ensure that worked hours are clocked correctly
- Ensure that the vehicle is kept as clean as possible and that all seat and fender covers are clean
- Do not leave keys in an unattended vehicle
- Ensure that work bay is kept safe, clean and tidy
- Report any faulty / broken equipment to the Foreman / Workshop Manager
- Ensure that special tools and equipment are used according to safety regulations and specifications
- Ensure that hand tools set conforms to Motus standard
- Accept responsibility for apprentice and impart as much technical knowledge to him as possible through explanation, practice and the monitoring of work, including rectifying faults
- Reasonable requests by Management outside your job description will be performed from time to time
Specific Role Responsibilities
- Repair and service motor vehicles according to Motus standards and specifications
Qualifications and Experience
- Qualified petrol/diesel Technician.
Method of Application
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