Trending Jobs at Smollan

Description
Manage Promotional Activity

• Manage and evaluate promotional compliance
• Facilitate the implementation of promotion grids
• Ensure stores and team/regional managers are informed about time frames for promotions
• Report to trade marketing on any concerns on promotional activity
• Ensure understanding of objectives of various promotions
• Ensure POS material to stores
• Provide feedback to relevant team managers

 Point of Purchase/Sale Objectives Achievement

• Ensure generic Planograms are implemented
• Ensure store-specific planograms and category flows are implemented
• Provide feedback to dealers with regards to forward share changes
• Take photo of new displays for reporting
• Ensure forward share is reflected on shelf as per rate of sale
• Ensure market share is reflected via forward share
• Ensure shelf health is implemented and maintained
• All displays set according to management requirements
• Keep management informed of all growth/decline of market share
• Ensure HSEQ shop compliance
• Ensure shop hygiene compliance

 Manage Sales

• Monitor in-store margins
• Assist with supplier stock challengers
• Advise alternative strategies to increase sales
• Analyse monthly sales turnover, shop performance and indicators and identify trends and patterns
• Conduct pricing surveys
• Identify additional profitability opportunities per site
• Assist with adhoc and site-specific turnover plans

 Call Compliance

• Ensure 100% of all actual store calls achieved and captured on Composa
• Adhere to call process
• Liaise with Customers and Clients
• Provide continuous feedback to manager as per client requirements (competitor activities, promotions, ROS, product recalls,
• pricing, planograms)

 Liaise with Dealer (Stock Pressure, Stock Holdings, New Innovations, Staff, Planograms)

• Complete trade visit reports on Composa
• Submit monthly reports
• Follow up and investigate queries and problems, taking corrective action and providing the relevant persons with feedback

Control Expenses

• Control cell phone/telephone expenses

Monitor and control:

• fuel expenses
• vehicle expenses
• training expenses
• travel expenses of staff
• stationary expenses

Requirements

• 2-3 years’ FMCG experience/Telecommunications
• Diploma/NQF level 5
• Drivers’ license
• Interpersonal skills
• Business acumen
• Retail landscape understanding
• Customer service skills
• Client service skills
• Organisational awareness
• Time management
• Problem-solving

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Description
Job Summary:

• To ensure the effective and efficient management of the consumer line call centre operation by ensuring that call centre services rendered to customers / consumers is in accordance with the clients’ requirements.
• Key Responsibilities and Deliverables:

Effective operational management

• Ensure correct resources are allocated when required
• Ensure Service Level Agreements are maintained
• Formulate working document to ensure operational excellence
• Effectively manage consumer lines
• Meet annual goals as described in strategy scorecard
• Ensure staff receives relevant communication e.g. on promotions, new product lines, etc

Customer / Client Satisfaction

• Provide regular feedback to management and client(s)
• Build and maintain sound working relationships with customers
• Solve all escalated customer queries and problems
• Hold status meetings with team
• Introduce client to role-players in when necessary
• Manage information support and reports
• Ensure customer surveys are conducted monthly

Effective administration

• Ensure daily, weekly and monthly reports are submitted to both clients and management
• Update management regularly
• Submit all necessary salary and benefit inputs timeously
• Submit monthly billing of services provided to clients to MIS Administrator
• Issue vouchers to administrators
• Request voucher stock and input on voucher system
• Request and order vouchers from client when necessary
• Effective teamwork and self-management
• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained including meeting all deadlines.
• Ensure data integrity of all reports to client and management
• Demonstrate consistent application of internal procedures
• Plan and prioritise, demonstrating abilities to manage competing demands
• Demonstrate abilities to anticipate and manage change
• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organisational needs
• Effective people management

Take full responsibility for performance management of all direct reports, managing their performance in relation to quality standards and agreed benchmarks and objectives, focusing on all aspects of sound people management:

• Recruitment
• Development
• Remuneration and Rewards
• Performance Management
• Career path planning
• On-the-job training, coaching & mentoring
• Ensure appropriate levels of management and accountability
• Motivate, delegate and empower appropriately, enabling direct reports to take responsibility and display creativity and initiative
• Identify training needs and train subordinates
• Conduct monthly staff team meetings
• Take corrective action when necessary in terms of managing poor performance
• Conduct quality assessments weekly
• Conduct coaching sessions weekly
• Ensure appropriate control of budget and expenses for the call centre
• Measure staff performance in accordance with scorecard objectives

Key Competencies:

• Relationship building
• Agility  
• Service excellence  
• Quality and detail excellence 
• Communication
• Organisational awareness
• Coaching & development of others
• Critical thinking 
• Performance & results driven
• Emotional maturity
• Team leadership
• Systemic thinking

Requirements
Minimum Qualifications:                            

• Diploma/Degree at NQF level 7 (B Com degree preferable)

Minimum Experience:                                  

• 5 - 6 years’ experience at middle management level within a call centre

Knowledge, Skills & Abilities:                   

• Verbal and written communication
• Planning and organising
• Monitoring and developing people
• Customer service orientation
• Analysis and attention to detail
• Strong results orientation and drive
• Commercial orientation (including applied business numeracy)
• Building relationships and teamwork
• Organisational awareness

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Description

• At Smollan, we’re on an evolutionary journey where we’re shifting our story.
• We’re looking for truly unique people who believe in fostering a diverse and inclusive environment.
• Where our people are cared for, happy and inspired in building an extraordinary place to work. 
• Are you passionate about fostering a positive workplace culture and supporting the growth and development of employees?
• We're looking for a dynamic individual to join our team as a People Coordinator!  
• As a People Coordinator, you will play a pivotal role in various aspects of human resources, including but not limited to:
• Effective recruitment, selection and on boarding administration
• Effective performance management and training and development administration
• Effective IR administration
• Effective general administration, data management and reporting
• Effective teamwork and self-management

Requirements
What are we looking for?

To qualify for this role, you should 

• Have 2-3 years' Human Resources experience in retail/FMCG
• HR degree/diploma at NQF level 5
• Good understanding of labour laws
• Have strong ethical standards
• Have outstanding organizational and time-management skills
• Possess good leadership skills
• Have creativity and innovation
• Be a problem-solver
• Good communication skills (written & verbal)

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Description

• Customer Satisfaction and Service
• Contact Centre Sales and Marketing
• Administration

Requirements

• 2-3 years’ experience in Sales
• Minimum two years experience in Call Centre Sales 
• Diploma/NQF level 5
• Driver’s license
• Sales acumen
• Marketing principle knowledge
• Customer service skills
• Administration skills
• Communication skills (verbal & written)
• Computer literacy – MS office suite

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Description
Key Responsibilities and Deliverables:

• Budget Management
• Collate expense claims and personal business slips for everyone with a company credit card and submit to Finance for payment
• Use discretion in finding ways to save costs
• Process payments for vendors via SSA FM

Co-Ordination of Trade Visits

• Schedule call cycles and trade visits, and ensure there are no conflicting appointments
• Organise travel arrangements and accommodation for out-of-town travel

Diary Management and General Administration

• Use discretion to resolve issues or escalate/channel when necessary
• Monitor / follow-up to ensure effective problem resolution
• Handle issues and complaints in a diplomatic, tactful and interpersonally sensitive manner
• Direct queries/requests to appropriate parties
• Liaise closely with internal and external clients to manage all scheduling of day-to-day appointments and tasks
• Anticipate priorities and schedule accordingly
• Plan agendas and ensure they are effectively distributed Plan ahead in scheduling recurring events
• Take effective minutes and ensure 100% confidentiality
• Screen calls and emails as required and either channel to appropriate stakeholders or personally action
• Co-ordinate events/functions within budget

Office Administration

• Book boardrooms as required and ensure required tools are available
• Via correct reporting lines, ensure stationery and other housekeeping issues are efficiently resolved
• Update asset register (e.g., company cars, cell phones, etc.)
• Update client database, call cycles and internal staff information using relevant systems
• Draw / collate reports as required
• Ensure files and all information are updated and easily accessible
• Ensure strict confidentiality of relevant information
• Keep track of birthdays, occasions and events and respond appropriately
• Perform general office administration as required in role (e.g., updating photos on share drive, uploading ID cards, performing ECR reference checks, etc.)
• Assist with HR-related tasks as requested by line manager

Sales Tracking

• Draw sales reports from relevant database as per
• Collate information into one report and send to relevant stakeholders

Requirements

• 1-2 year’s secretarial/admin experience, preferably in retail /FMCGEssential / Minimum|0-5 years
• Grade 12/NQF level 4
• Communication skills (verbal & written)
• Sales objective achievement skills
• Financial management skills
• Planning and organizing skills
• Time management
• Attention to detail
• Computer literacy - MS office suite

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Description

• Control Expenses
• Pro-Active Operational Excellence
• People Management 
• Stakeholder Engagement
• Achieve POP Objectives
• Achievement of Targets
• Business Insights and Execution
• Monitor New Innovations
• Teamwork and Self-Management
• Manage Promotional Activity

Requirements

• 4-5 years’ sales experience in FMCG environment at a managerial/ supervisory level||Essential / Minimum|0-5 years|
• Code 8 drivers license
• Relevant Diploma/Degree at NQF level 6 or 7
• Communication skills (verbal & written)
• Analysis & Problem Solving
• Computer literacy
• Business acumen
• Commercial awareness
• Attention to detail
• Pro-active thinking
• Leadership Skills
• Planning & organising
• Negotiation skills
• Sales management skills
• Decision making skills

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Description
KEY RESPONSIBILITIES:

Store Placement:

• Be placed in stores according to the HP Retail Store Base and current structure, ensuring optimal coverage and representation.

Policy Adherence:

• Follow the policies and guidelines communicated by the store, maintaining compliance with regulations and standards.

Weekly Meetings:

• Meet with the Area Manager once a week for reports, concerns, feedback, plans, directives, and material handover such as POSM and challenges.

Weekend Activations:

• Conduct weekend activations as mandatory activities, engaging with customers and promoting HP products.

Execution Excellence:

• Secure the #1 position in store for all executions, ensuring optimal visibility and prominence of HP products.

Price Ticket Maintenance:
Ensure daily maintenance of correct price tickets in store, both on and off promotion, to accurately reflect pricing and promotions.
Merchandising Execution:

• Execute in-store merchandising according to HP and Retailers' directives and/or planograms, maintaining consistency and quality.

Relationship Building:

• Build fruitful relationships with retailers and their staff, fostering collaboration and support for HP products.

Professionalism:

• Adhere to a dress code supplied by HP, always presenting a professional and polished image.

Demonstrations and Engagement:

• Conduct demonstrations as required and aligned with key SKUs and product focus, engaging with customers to showcase product features and benefits.

Hygiene and Maintenance:

• Ensure demo product maintenance and hygiene, always keeping demonstration materials clean and presentable.

Event Support:

• Provide support to retailers when HP Brand is involved with store-related events or activities, contributing to the success of promotional initiatives.

Requirements
QUALIFICATIONS AND SKILLS:

• High school diploma or equivalent required; additional education or training in sales or marketing preferred.
• Previous experience in retail sales, customer service, or brand promotion preferred.
• Excellent communication and interpersonal skills, with the ability to engage effectively with customers and retailers.
• Strong presentation skills, with the ability to showcase product features and benefits in a compelling manner.
• Detail-oriented with a focus on execution excellence.
• Ability to work independently and manage time effectively in a fast-paced retail environment.

ATTRIBUTES:

• Enthusiastic and outgoing with a passion for customer engagement.
• Professional demeanour with a commitment to representing the HP brand with integrity.
• Adaptability and flexibility to work weekends and accommodate changing schedules.
• Team player with a collaborative mindset and willingness to support team objectives

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Description

• We are on the lookout for a Product Consultant in Eastern Cape Jeffreys Bay to create and increase brand awareness through maintaining pricing, shelf health, promotions, training of instore sales consultants and strong customer and client relationships.

As a Product Consultant, you will be responsible for:

• Administration
• Shelf Health 
• Implementation of Promotions
• Customer Satisfaction and Service 
• In-store Sales and Management

Requirements

• 2-3 years sales experience 
• Matric
• Sales acumen
• Marketing principle knowledge
• Customer service skills
• Administration skills
• Communication skills (verbal & written)
• Computer literacy – MS office suite

go to method of application »

Description

• Pro-Active Operational Excellence
• Business Insights and Execution
• Teamwork and Self-Management
• Stakeholder Engagement
• People Management
• Manage Promotional Activity
• Achieve POP Objectives
• Monitor New Innovations
• Efficient Achievement of Targets
• Control Expenses

Requirements

• 2-3 years’ sales experience in FMCG environment at a managerial/ supervisory level
• Essential / Minimum|0-5 years
• Relevant Diploma at NQF level 5
• Code 8 Driver’s license
• Communication skills (verbal & written)
• Analysis & problem solving
• Computer literacy
• Business acumen
• Commercial awareness
• Attention to detail
• Pro-active thinking
• Leadership skills
• Planning & organising
• Negotiation skills
• Sales management skills
• Decision making skills

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Description

• We are on the lookout for a Sambassador/Product Consultant to create and increase brand awareness through maintaining pricing, shelf health, promotions, training of instore sales consultants and strong customer and client relationships.

As a Sambassador, you will be responsible for:

• Administration
• Shelf Health 
• Implementation of Promotions
• Customer Satisfaction and Service 
• In-store Sales and Marketing
• Drive Sells Out

Requirements

• 2-3 years sales experience in Telecommunications or Electronics
• Matric
• Sales acumen
• Marketing principle knowledge
• Customer service skills
• Administration skills
• Communication skills (verbal & written)
• Computer literacy – MS office suite