Trending Medical Roles at South African National Blood Service (SANBS)

Introduction

• The position is to collect quality safe blood and blood products according to specific targets set per blood drive (fixed or mobile).

Job description

KEY PERFORMANCE AREAS (KPAS)

KPA 1 Financial

• Manages cost per unit for both whole blood and specialised collections within agreed blood drive/donor centre target by determining, packing and loading the consumables for blood drive/donor centre as per the target.
• Maintains and validates equipment to ensure that repairs are done timeously.
• Reports increases / decreases in consumable usage to the Clinic Supervisor as well as discrepancies in consumable stock deliveries.

KPA 2 Customer Stakeholder

• Manages stakeholder relations at the blood drive and/or donor centre.
• Welcomes donors by greeting them as they enter the blood drive, assist with and/or guide them to the registration table.
• Asks Donor to read pamphlets/posters before medical assessment.
• Helps donors to complete donor forms and clarify any query they might have.
• Addresses and/or report all complaints to the in-charge before or by the end of the shift.
• Ensures that customer needs and priorities are understood at all times.
• Coaches team on customer service through discussion of the root cause of complaints, compliments and queries.

KPA 3 Internal Processes

• Collects whole blood and/or apheresis units to meet assigned target.
• Assists team packing and off-loading the vehicle at the venue efficiently and effectively.
• Assists with setting up the blood drive in time for the arrival of donors.
• Completes donor documentation and assessment procedure courteously, effectively and efficiently according to relevant standard operating procedure.
• Assists with identification and registration of donor according to relevant guideline, and check the donor form for completeness.
• Assists with recruitment and booking of whole blood and specialised donors to ensure team meet target.
• Conducts basic physical checks on donors as per the SOP, capture all relevant information and report any deviation to the person in-charge of the clinic.
• Documents results of all basic physical checks on relevant record sheets/Donor Questionnaires.
• Inform clinic supervisor or designated deputy of all irregularities immediately. The donor will be accepted or deferred by clinic supervisor or designated deputy in case of medical reasons.
• Conducts confidential assessment (risk behaviour interview) with potential donors.
• Educates donors on high-risk behaviour.
• Prepares blood pack with the scale to ensure that correct volume of blood is collected
• Prepares for phlebotomy section and carry out phlebotomy as per the relevant SOP including donor care and education.
• Cares for donor during donation including providing refreshments and education.
• Initiates treatment in emergencies (First Aid/CPR) with the help of the in-charge / SANBS Medical Lead Consultant pending arrival of emergency personnel.
• Completes all documentation post-donation and any additional reports/information as required.
• Provides post-donation care and advice.

KPA 4 Learning and Growth

• Performs Clinic Supervisor duties, roles and responsibilities, according to that job description for that particular time or clinic as per operational requirements.
• Maintains regular two-way communication by attending and participating in monthly staff meetings on matters such as strategy; values; team building; policy changes; SOPs to ensure understanding.
• Assists the Clinic Supervisor in analysing training needs for the unit and manages staff competency through observation on relevant policies and procedures, including completion of relevant CPD’s and POE’s.

KPA 5 Governance

• Maintains and keeps updated staff and equipment files as per relevant policies and procedures.
• Oversees the application of all relevant policies and procedures in the unit as per the SHEQ and Operational policies and procedures.
• Manages medical waste by ensuring that all waste generated during the blood drive are discarded as per the SOP.
• Maintains a safe environment by ensuring that safety procedures are followed as per SOP.

Minimum requirements

Education

• Diploma / Degree in General Nursing Sciences.
• Code B or EB Manual driver’s license.

Experience and knowledge requirements

• 2 years Registered Professional Nursing experience.

Other (knowledge and skills), e.g. under-standing of relevant legislation; knowledge of relevant company procedures

• Relevant SANBS policies and Procedures.
• Standards of Practice for Blood transfusion in SA.

Apply by: 29 June 2026

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Introduction

• To perform routine and specialist functions within technical areas of the Zone, to manage staff and activities performed and ensure that principles of quality.

Job description

KEY PERFORMANCE AREAS (KPAS)

KPA 1:Specialist Operational Objectives

KPI

• Implement policies, procedures and standards within the department timeously and monitor adherence to these.
• Monitor performance to ensure that targets established in the scorecard are met and reported to the Senior Manager of Processing and Issuing by the agreed day of the month.
• Generate and submit regular and ad hoc reports as required and ensure that pertinent information is obtained from the laboratories in the zone so as to facilitate the timeous provision of information to relevant internal and external stakeholders.
• Monitor laboratory activities and take appropriate corrective action as per SANBS Policy where deviations from SOP, Quality or safety criteria are identified.
• Manage the maintenance of staffing levels as per approved manpower plan and motivate for additional staff where necessary; including the submission of a detailed business case.
• Monitor inventory on an ongoing basis to ensure the availability of sufficient units for patients and initiate action when shortages are anticipated.

KPA 2: People Management Objectives

KPI

• Conduct ongoing performance management on all direct reports by ensuring that all have ISC’s, & IDP’s are completed by agreed timelines.
• Monitor performance on ongoing basis through mentoring, coaching, reviews according to agreed timeframes and takes appropriate steps to correct problems.
• Track & drive individual development plans for all staff by identifying general training and staff development needs & ensure staff attendance of organised training programme so as to accrue required CPD points.
• Ensure the completion of all technical training as per a training plan developed in conjunction with relevant departments and other divisions.
• Deal with grievances, conflict and disciplinary issues and take appropriate corrective action in accordance with SANBS Policy on matters related to misconduct & incapacity (performance & illhealth), with a view to improving productivity.
• Ensure regular two-way communication with staff on all general staff matters such as Principles of Excellence, team building, SOP’s, policy changes, etc. to ensure understanding, required competency as well as compliance with SOP criteria.
• Visit cross match laboratories on a scheduled basis to monitor progress on achievement of objectives and provide feedback from meetings.
• Contribute to employee recruitment and the selection of suitable candidates by actively participating in the interview process and ensuring that relevant qualification and experience requirements are met.
• Manage Employment Equity targets within the department according to SANBS Policy.
• Attend information meetings and appropriate training sessions as required, to remain informed of current field-related developments, to promote knowledge sharing where relevant as well as to ensure acquisition of required CPD points according to IPA specifications.

KPA 3: Total Quality managed in accordance with SOP criteria

KPI

• Monitor procedures to ensure that accreditation requirements are implemented and maintained as per IPA specifications.
• Manage major deficiencies, errors, deviations from SOPs compliance with QC programs and standards of practice and ensure that these correspond to scorecard measures and Quality standards.
• Manage the non-conformance process for area of control.
• Implement all relevant quality and safety processes and procedures and ensure that regulations are adhered to in accordance with Quality standards and Department of Health and Safety policy.

KPA 4: Financial and Administrative Objectives

KPI

Assist with the establishment of the zone requirements for the new financial year by engaging with stakeholders at the zone and laboratory level and submitting a detailed plan and supporting budget to the Senior Manager of Processing and Issuing as per EXCO timelines.

• Participating in Division level business planning sessions and motivate acceptance of the Zone’s business and manpower plan with regard to budgeting, staffing and capital requirements.
• Assist the Senior Manager of Processing and Issuing with the development of strategic initiatives for the zone and division with a view to improve performance, quality and business sustainability.
• Implement agreed project objectives as outlined in the zone business plan and monitor progress on a monthly basis to ensure alignment with project plan deliverables.
• Monitor cost centre reports for each section on a monthly basis to ensure correspondence with budget, plausible explanations and justified discrepancies and initiate action where necessary.
• Prepare a consolidated cost centre report for the Senior Manager of Processing and Issuing to explain variances and corrective actions taken as well as provide relevant information pertaining to costs incurred.
• Check and approve supplementary after hour and overtime claims according to SANBS Human Resource Policy criteria.
• Motivate the necessity of the purchase of approved capital items to the Senior Manager of Processing and Issuing.
• Perform other job-related duties when required so as to facilitate the efficient running of the zone.

Competencies

Cognitive

• Analytical Thinking and Attention to Detail
• Problem Solving
• Planning, Organising and Monitoring
• Change Management
• Judgement and Decision Making
• Big Picture Thinking

Personal

• Ethical behavior
• Personal Development
• Resilience and Stress Management
• Assertiveness
• Flexibility/ Adaptability
• Self – Management

Interpersonal

• Customer Service Orientation
• Relationship Building
• Communication
• Conflict Management
• Teamwork
• Knowledge Sharing

Prof. technical

• Systems Competence

Technical Skills/Competence:

• Best Practice Thinking.
• Computer Literacy (SAP).
• Financial Acumen.
• Blood grouping/Testing.

Leadership

• Motivating People
• Practical Execution Management
• Participative Leadership

Minimum requirements

Education 

• HPCSA Registered Medical Technologist (Blood Transfusion).

Experience and knowledge requirements

• 5 Years of Blood Transfusion Experience.
• 3 Years of Senior Supervisory or Managerial experience

Other (knowledge and skills)

• Employee relations.
• Blood Transfusion Standards.
• HPCSA regulations.
• Understanding of SANAS regulations and audit process.
• Financial Management including statistical analysis.
• SAP and Computer system

Apply by: 29 June 2026

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Introduction

• This role manages the Zone Donor Business Unit or Units to ensure that blood is procured as per agreed targets for the Zone, by providing logistical support in terms of staffing, managing of budgets and maintaining all quality standards. In addition, ensures optimal structuring of the operations in the zone and the alignment of all donor marketing activities to ensure optimal blood and blood procurement products.

Job description

KPA 1

• Strategic Planning And Objective Setting Through Establishing, Developing And Managing The Business Plan For The Zone
• Collaborate with Senior Manager: Donor Services and zone management to develop long term strategic plans for the division.
• Participate in business planning sessions and motivate acceptance of the business plan for the area being managed.
• Communicate the plan to stakeholders and negotiate and implement individual service level agreements for the zones.
• Engage with internal and external stakeholders to develop a preliminary business plan together with Senior Manager, Donor Services. This will entail establishing collection targets per zone.
• Identify risks on an enterprise and divisional level and develop plans to mitigate and reduce risk.
• Assist the Senior Manager: Donor Services with the development of national initiatives for the division and develop project plans for implementing agreed decisions.
• Facilitate the development of the budget.
• Review and where necessary motivate for amendments to the work organisation structure/manpower plans to ensure availability of staff to achieve the agreed strategic and operational goals.
• Conduct feasibility studies, monitor revenue and operation trends and make recommendations for continuous business improvements and sustainability.
• Represent SANBS at stakeholder meetings.
• Internal and external relationship building and networking.
• On an annual basis, as part of business planning, identify collection sites that are performing below par as well as potential sites. Motivate for changing operational needs.
• Site and donor clinics visits to talk to staff in general terms on SANBS vision and strategies.

KPA 2

• Manages The Operational Objectives For The Donor Services Division In The Zone, In Order To Procure Sufficient Blood And Blood Products
• Manage the implementation of policies, procedures and standards pertaining to the department by undertaking root cause analysis and trends and takes necessary action.
• Manage staff activities to ensure that all targets on the Zone Score card are met, evaluate variances and develop strategies to improve the shortfalls or to take advantage of opportunities and maintain procurement levels.
• Collate and deliver regular reports as required by obtaining the relevant information from business units in the zone.
• Holds monthly Zone Meetings in order to evaluate performance of Business Unit and to provide feedback from divisional meetings.
• Manage all the activities of the different business units in the zone and determine the strategic focus and future of the Business Unit and adjust action plans for that Business Unit every 6 months.
• Monitors that staffing levels are maintained as per approved manpower plan or motivate for additional staff supported by a detailed business case.
• Manage actual performance vs. targets on an ongoing basis to ensure that sufficient blood is collected to meet demand and initiate action when shortages are anticipated.
• Manage the implementation of all national and Zone marketing campaigns as agreed to in the business plan.
• Manage the Donor Marketing Zone Activity Plan for specialised blood products according to agreed targets.

KPA 3

• Manages Financial Objectives Of The Donor Services Division In The Zone To Ensure The Procurement Of Blood And Blood Products In A Cost Effective Manner
• Manage the zone budget.
• Prepare department cost centre report monthly with explanation of variances and corrective action taken.
• Manage and approve expenditure as per defined limits.
• Do formal presentation of the financial data at relevant meetings.
• Provide managerial staff with relevant information pertaining to the finances of the area being managed.
• Take timeous and appropriate action where sustainability could be compromised.

KPA 4

Manages Quality Standards To Ensure That Safe Blood Is Procured

• Ensure that systems are in place for adherence to the quality standards.
• Uphold SANAS Accreditation standards by ensuring that all business units pass internal audits without any major non-conformances.
• Monitor that all zone business units pass internal audits by reviewing monthly site visits from Collections Managers and any non-conformances raised by other departments.
• Evaluate and validate SOPs, QC programs and standards of practice and develop action plans to correct major deficiencies, errors and deviations.
• Monitor that SAP Notifications are closed off timeously.

KPA 5

People Management To Achieve Operational Objectives

• Conduct performance management and monitor performance on ongoing basis through mentoring, coaching, and reviews and take appropriate steps to correct problems.
• Track and encourage individual development by identifying learning and development needs & facilitate attendance of relevant programmes.
• Deal with grievances, conflict and disciplinary issues and take appropriate actions in accordance with SANBS Policy.
• Ensure regular two-way communication with staff matters such as strategy, values, team building, SOPs, policy changes, etc. to ensure understanding.
• Monitor and track staff time-keeping, absenteeism trends, overtime worked and leave to ensure adherence to HR policy for cost-effective running of the department.
• Recruitment and selection of suitable candidates according to manpower plan, recruitment and selection procedures and EE targets.
• Attend meetings and training sessions as required, to remain informed of current field-related developments, to promote knowledge sharing.
• Conduct scheduled meetings with direct reports.

KPA 6

Project Management (Initiate, Perform, Manage and Report On Projects)

• Identify, initiate and participate in specific projects with internal and external stakeholders on a national and international level (e.g. designing a transport and tracking system).
• Develop project plans and gain approval.
• Ensure that adequate resources are allocated to the project team within budget.
• Manage allocated projects to ensure that agreed deadlines and completion of projects are met (which include the execution, monitoring and controlling of the projects).
• Facilitate report backs and evaluate the outcomes to ensure that projects add value to SANBS.

KPA 7

Customer Relations Management

• Manage the quarterly Zone Donor Committees meetings.
• Compile minutes of meetings and distribute to members and the Company Secretary.
• Prepare presentations on the zone’s donor activities for Zone Committee and National Council meetings.
• Communicate to the Zone Donor Committee members’ information pertaining to the National Donor Council Meetings and the election of members to the SANBS Board.

Minimum requirements

Education

• SANC Registered Nurse or HPCSA Registered Medical Technologist or Marketing degree or relevant degree
• Code EB or B Drivers’ license (Manual)

Experience and knowledge requirements

• 5 Years Senior Supervisory or Management experience
• 5 Years Blood Transfusion experience
• Experience in donor services would be an advantage
• Other (knowledge and skills), e.g. under-standing of relevant legislation; knowledge of relevant company procedures
• Computer literacy (MS Office)
• Employee relations
• Blood Transfusion Standards
• SANC regulations and policies
• Understanding of SANAS regulations and audit process
• Financial Management including statistical analysis
• SAP and Meditech

Apply by: 28 June 2026

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Introduction

• This role is to lead and manage the organisation’s accreditation, certification, and regulatory compliance portfolios in line with applicable standards and the requirements of HPCSA and SAPHRA.
• The role is responsible for preparing and submitting applications, including extensions of scope, managing and closing non-conformances (including NBI findings), and ensuring timely submission to relevant bodies.
• It also coordinates and maintains Site Master Files and related documentation, ensuring they are accurate, up to date, and audit-ready to support ongoing compliance and continuous improvement.

Job description

KPA 1 Financial

• Provide strategic input into the development and alignment of the 5-year Quality Systems Strategy.
• Compile annual business plan including the objectives, operational, manpower plans and CAPEX budget for the business unit.
• Communicate final business plans with all employees in the business unit and set and implement performance plans.
• Monitor, investigate and address variances to the OPEX and CAPEX budget and provide monthly report to Quality Audit and Accreditation Manager.
• Continuously monitor operational expenditure and operational trends and recommend measures to ensure continuous improvement and sustainability.
• Track performance against the approved business plan and, where deviations arise due to unforeseen factors, review and recommend appropriate adjustments to senior management.
• Oversee procurement planning and contract management processes, ensuring cost-effectiveness, compliance with organisational policies, and optimal utilisation of resources.

KPA 2 Customer and Stakeholder Relationship Building

• Monitor, evaluate and report on trends detected to the work area management and ensure quality improvement project teams address the trends detected to continually improve quality across SANBS.
• Manage and track customer complaints / queries and ensure resolution within agreed timeframes.
• Build and maintain strong collaborative relationships with key stakeholders internally and externally.
• Serve as the primary liaison between SANBS and accreditation bodies, regulatory authorities and external partners.
• Provide guidance and support to departments on accreditation, regulatory requirements and compliance expectations.
• Communicate accreditation updates, requirements, and outcomes effectively to stakeholders.
• Facilitate collaboration across departments to ensure alignment with regulations and applicable standards.

KPA 3 Internal Processes

• Ensure compliance with the Quality Management systems, accreditation and regulatory requirements, standards for practice and ISO documentation.
• Develop and maintain an administrative system for managing accreditation documentation, certificates and site licences.
• Develop and implement an administration system for the required documents that ensures traceability and tracking of changes.
• Facilitate report backs and evaluate the outcomes to ensure that projects add value to SANBS.
• Monitor performance against balance scorecard targets and implement corrective actions where targets are not met.
• Provide an input to quarterly reports for Quality Systems Management review.
• Prepare and circulate external audit reports to all relevant stakeholders.
• Coordinate and ensure review external audit meetings are held after audits, with all stakeholders.
• Review the gaps identified from external audits and compare to internal audit findings to evaluate the internal audit programme effectiveness.
• Ensure that the relevant department documentation and systems are regularly updated to ensure compliance to accreditation, regulatory bodies, applicable standards and ISO requirements.
• Identify and assess departmental operational risks for inclusion in the quality risk register.
• Analyse relevant standards and ensure alignment of SANBS policies and procedures comply with regulatory requirements.
• Prepare and review gap analysis documents annually on the requirements and SANBS documentation.
• Act as the quality representative in engagement with accreditation and regulatory bodies.
• Manage external notifications and address trends across SANBS with the management team.

KPA 4 Conduct Training and Research that leads to Innovative Implementation of Solutions

• Develop and implement a comprehensive quality training programme aligned with accreditation requirements, GMP and applicable regulations.
• Ensure effective delivery and implementation of training initiatives across SANBS to promote compliance and quality awareness.
• Develop CPD articles for SANBS for educational and professional growth.
• Perform cutting edge research in line with best practices for our leadership in the field of Quality and accreditation.
• Maintain and implement a personal development plan to ensure continuous professional growth and excellence.
• Establish a portal for innovation that will ensure execution and implementation of viable ideas from SANBS employees or stakeholders.
• Engage and participate in national and international working groups’ activities, presentations and knowledge sharing initiatives.

Minimum requirements

Education

• Medical Science qualification.
• Applicable professional registration.
• Quality qualification preferable.

Experience and knowledge requirements

• 3 years in a medical, pharmaceutical or blood transfusion industry.
• 3 years’ Quality Systems implementation experience.
• Supervisory experience.
• Driver’s licence.
• Computer literacy 

Other (knowledge and skills), e.g. understanding of relevant legislation; knowledge of relevant company procedures.

• HPCSA.
• SANC
• MS Office.
• Understanding of Blood Transfusion Standards.
• Understanding of SANAS regulations.
• GMP.
• SAHPRA / MCC.
• ISO.
• Acts and regulations.

Apply by: 26 June 2026

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Introduction

• An opportunity has become available for a Medical Technologist: Cellular Therapy. The incumbent will perform the overall operations in the Cellular Therapy Laboratory in relation to routine and specialised technical functions, quality and administration.

Job description

Key Performance Areas:

• Operational duties
• SHEQ Functions
• Administration Functions
• Specialised Technical Functions

Job Specific Requirements:

• Provide 24-hour technical support and consultation to stakeholders if required.
• National / international travel as required.
• Driver's license and out of hours transport necessary.
• Overtime as and when required.
• Participate in rostered call duty, when required.
• Proficient eye-sight and reasonable mobility.

Competencies

• Analytical thinking andn ateention to detail
• Problem Solving
• Customer Service
• Teamwork
• Customer Service orientation

Minimum requirements

• HPCSA Registered Medical Technologist in Blood Transfusion / Clinical Pathology/Haematology OR HPCSA registered Medical Scientist 

Other Knowledge and Skills

• Understanding of Blood Transfusion and Stem Cell Standards.
• Understanding of HPCSA regulations.
• Understanding of SANAS regulations and audit process.
• SAP and Meditech.

Apply by: 25 June 2026

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Introduction

• An opportunity has become available for an enrolled nurse in the donor collections department. The Incumbent will be responsible for the collection of sufficient, safe, quality / low risk blood according to relevant SOPs

Job description

Key Performance Areas:

• Assists in efficient clinic preparation and closure to achieve blood collection targets.
• Ensures that donor registration is undertaken professionally, accurately, promptly and in a friendly manner.
• Undertakes Basic Physical Check/ Assessment to correctly assess donor suitability for Donations.
• Ensure that Phlebotomy procedures are undertaken professionally according to Standard Operating Procedures and in a friendly manner.
• General Administrative Duties.
• Ensures that Clinics are supervised professionally and according to Standard Operating Procedures.

Job Specific Requirements

• Works under supervision (direct or indirect) of Clinic Supervisor, or designated deputy.
• Incumbent may be required to drive a company vehicle from time to time as per operational requirements.
• May be required to travel with overnight stays
• Must be prepared to work overtime, weekends and variable hours within prescribed limits and conditions
• The incumbent will be required to be on his/her feet for lengthy period, to carry loads of up to 14kg and assist with loading and off-loading vehicles and able to climb stairs within reason.

Competencies

• Analytical thinking and attention to detail
• Customer Service orientation
• Planning, organising and monitoring
• Minimum requirements
• Registered Enrolled Nurse
• Code 8 Drivers license
• Current registration with SANC.
• Current CPR certificate - training will be provided by SANBS if incumbent is not in possession of current certificate. To be renewed as required

Apply by: 25 June 2026

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Introduction

• An opportunity has become available for a Relief Blood Bank Technologist. The incumbent will perform routine testing functions in Blood Banks including but not limited to, compatibility, post natal and preliminary transfusion reaction investigations.
• To check and verify test results performed by Registered Blood Bank Technicians, Registered Trainee Technicians and Registered Student Technologists

Job description

Key Performance Areas

• Operational objectives
• Specialist Technical functions
• Quality and Risk objectives
• Instrument and Laboratory Maintenance
• Customer relations

Special Requirements:

Job Specific Requirements:

• Overtime as required
• Night shift and weekend duties as rostered
• Occasional local and national travel

 Person Specific Requirements:

• General physical health and reasonable endurance and mobility
• Person cannot be colour blind
• Details conscious
• Proficient eye-sight

Competencies:

Cognitive:

• Analytical Thinking and Attention to Detail
• Problem Solving
• Judgement and Decision Making

Personal:

• Ethical Behaviour
• Personal Development
• Flexibility/Adaptability
• Excellence Orientation
• Drive and Belief in the cause

Interpersonal:

• Customer Service Orientation
• Relationship Building
• Communication
• Engaging Diversity
• Teamwork
• Knowledge Sharing

Professional/Technical:

• System Competence
• Laboratory Skills
• Blood Grouping Skills
• Administrative Skills

Principles of Excellence:

• Customer Service Orientation
• Ethical Behaviour
• Excellence Orientation
• Engaging Diversity
• Teamwork

Minimum requirements

• HPCSA Registered Medical Technologist (Blood Transfusion)
• Experience as required for HPCSA registration as Medical Technologist (Blood Transfusion

Apply by: 25 June 2026

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Introduction

• The incumbent will be responsible for designing and establishing the national Document and Record system taking relevant legislation and improved methodology into account. Responsible for policy and procedure life cycle management at SANBS (South African National Blood Service).
• Ensuring that SANBS effectively manages its policy, procedures, information and records throughout their life cycle, complying with legislation, preserving valuable records, and implementing efficient and secure document management practices. Responsible for managing the teams and ensuring output according to turnaround times, role profiles and scorecards.

Job description

KEY PERFORMANCE AREAS (KPAS)

KPA 1: Strategic Planning and Objective Setting Through Establishing, Developing and Managing the Business Plan for the Document and Record Team

• Compile 5-year document and record team business plan.
• Provide input into the development of the 5-year quality management strategy
• Compile annual business plan including the objectives, operational, manpower plans and CAPEX budget for the business unit.
• Communicate and execute final business plans with all employees in the business unit.
• Set and implement annual performance plans.
• Develop the document and records team budget.
• Oversee procurement planning and contract management processes, ensuring cost-effectiveness, compliance with organisational policies, and optimal utilization of resources.
• Monitor, investigate and adress variances to the OPEX and CAPEX budget and provide monthly reports.
• Continuously monitor operational expenditure and operational trends and recommend measures to ensure continuous improvement and sustainability.
• Monitor performance plan, and where variances occur due to unforseen circumstances, review business plan and remediate in order to meet the objectives.
• Review and where necessary motivate for amendments to the work organization structure / manpower plan to ensure the availability of employees to achieve the agreed strategic and operational goals.

KPA 2: Customer and Stakeholder Relationship Building

• Collaborate with other divisions in SANBS to synergize integrated outcomes.
• Monitor, evaluate and report on document and record trends detected to the work area management and ensure the quality improvement projects are put in place to address the trends detected to continually improve quality across SANBS.
• Manage and track internal customer complaints/queries and ensure resolution within agreed timeframes.
• Build and maintain collaborative relationships with key stakeholders internally and externally.
• Collaborate with procurement and legal departments to ensure that contracts with vendors are in place.
• The custodian of the documents and records contracts ensuring relevant updates and/or amendments are completed in line with the procurement procedure.
• Evaluate and proactively engage with the suppliers'performance against the deliverables and ensure corrective actions are taken when noncompliance occur
• Represent SANBS at stakeholder meetings.

KPA 3: Internal Processes

• Ensure document and record system compliance with the quality management systems, SANAS accreditation, standards for practice and ISO documentation.
• Review and implement changes to the quality management systems, including preparation of quality plans, to meet national accreditation requirements, standards for practice and the legislative framwork.
• Develop and maintain departmental procedural analysis (workflow), document and records management policies, procedures, guidelines and communication material, and implement organizational polocies and procedures.
• Design, develop and test (UAT and pilot phases) document management systems across SANBS in partnership / collaboration / support with ICT.
• Implement and maintain document management systems across SANBS. This includes organizing information, creating documentation, and ensuring that records are stored efficiently, securely, and cost-effectively, both in physical and electronic formats.
• Design, develop and test (UAT and pilot phases) records management systems across SANBS in partnership / collaboration / support with ICT.
• Implement and maintain records management systems across SANBS. This includes organizing information, creating documentation, and ensuring that records are stored efficiently, securely, and cost-effectively in physical and electronic formats.
• Manage hard copy records to off-site storage and retrieval and arrange for confidential destruction of records according to retention schedules.
• Advices groups on established records management procesures, including reviewing and analysing existing practices, identifying gaps, and making improvements to ensure records management policies and guidelines are followed.
• Implement strategies to preserve information and records of long-term value. This involves establishing processes and procedures to protect and maintain the integrity, authenticity, and accessibility of records over time.
• Manage the policy register, ensuring the availability of the necessary policies to all employees.
• Ensure that the targets established in the balanced scorecard are met and corrective action is taken when targets are not met.
• Compile and submit monthly and quarterly reports.
• Identifies departmental operationsl risks for inclusion in the quality risk register and developns and implements plans to mitigate and reduce the risks identified.
• Effective participation in national initiatives relating to the settling of standards and policy development.
• Assist in the development of protocols and procedures to guide operational implementation and practice in the specialized area of expertise.
• Prepare and review gap analysis documents annually on the requirements and SANBS document.
• Analyse relevant standards and ensure alignment of SANBS policies and procedures comply with regulatory requirements.

KPA 4: Employee Learning and Growth

• Manage employee activities to ensure that all targets on the scorecard are met, evaluate variances and develop strategies to improve the shortfalls or to take advantage of opportunities and maintain productivity levels.
• Conduct performance management and monitor performance on an on-going basis through mentoring, coaching, and reviews and take appropriate steps to correct problems.
• Hold regular meetings in order to evaluate the performance of the business unit and to provide feedback from divisional meetings.
• Track and encourage individual development by identifying learning and development needs and facilitating the attendance of relevant programmes.
• Monitor that staffing levels are maintained as per the approved manpower plan or motivate additional employees supported by a detailed business case.
• Deal with grievances, conflict, and disciplinary issues and take appropriate actions in accordance with SANBS Policy.
• Ensure regular two-way communication with employee matters such as strategy, values, team building, SOPs, policy changes, etc. to ensure understanding.
• Monitor and track employee timekeeping, absenteeism trends, overtime worked and leave to ensure adherence to HCM policy for the cost-effective running of the department.
• Recruitment and selection of suitable candidates according to manpower plan recruitment and selection procedures and EE targets.
• Attend meetings and training sessions as required, to remain informed of current field-related developments, and to promote knowledge sharing.
• Maintain a personal development plan that leads to excellence.
• Conduct scheduled meetings with direct reports.
• Develop successors within own team.

KPA 5: Conduct Research and Develop Training Material that Leads to Innovative Implementation of Solutions

• Develop a generic quality training programme about document and records managementprinciples.
• Provide updated relevant quality management systems information for inclusion in the national induction program.
• Ensure training and knowledge sharing are carried out effectively across SANBS.
• Provide guidance and overall support in the deployment and implementation of document and records management by working with the Document Owners and Document Authors and document and records team to ensure that the documentation meets national accreditation requirements.
• Perform research in line with best practices for our leadership in the field of document and records management.
• Engage and participate in national and international working groups’ activities and presentations.

Competencies

Cognitive

• Analytical thinking and attention to detail
• Judgement and decision-making
• Planning, organising and monitoring
• Problem-solving
• Holistic/big-picture thinking
• Ability to prioritise

Personal

• Ethical behaviour
• Excellence orientation
• Resilience and stress management
• Self-management

Interpersonal

• Customer service orientation
• Conflict management
• Knowledge sharing
• Relationship building
• Teamwork
• Communication
• Engaging diversity
• Influencing skills

Prof. technical

• Process engineering/systems competence
• Technical and professional competence
• Computer literacy
• Administrative skills
• Counselling
• Best practice thinking
• Legislative literacy

Leadership

• Motivating people
• People development
• Practical execution management and project management

Minimum requirements

Education:

• Medical Science qualification
• Relevant professional registration
• Management qualification

Experience:

• 3 years in a medical or blood transfusion laboratory
• 3 years of quality systems implementation experience
• 1 years employee management experience

Other (knowledge and skills):

• HPCSA
• ISO
• GMP
• GLP
• SA legislation
• SAHPRA
• Understanding of Blood Transfusion Standards
• Understanding of SANAS regulations
• Project Management
• Records Management
• Document Management
• Confidence in using bespoken and standard . databases, software and operating systems

Apply by: 25 June 2026