Nedbank Group Limited is a bank holding company that operates as one of the four largest banking groups in South Africa. The company's shares have been listed on the JSE Limited since 1969. The group offers a wide range of wholesale and retail banking services through four main business clusters, namely Nedbank Corporate and Investment Banking, Nedbank Retai...
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Job Purpose
- To plan, track, monitor, and control activities of medium to large projects to ensure that project goals/objectives are accomplished within the prescribed time frame, agreed quality, and funding parameters enabled through Nedbank project methodologies and people management.
- The methodologies for the projects include Waterfall, Hybrid, Agile and Milestone tracking. The Projects could be associated with any discipline e.g. property, engineering, information technology, in line with the business strategy. The Project Manager will also need to play an active role in providing mentorship and coaching on agile best practices to the projects they are involved with. The Project Manager will also ensure that the team is working on the right tasks at the right time, working closely with the Project team.
- The Project Manager will also ensure the team is working on the right tasks at the right time. If the methodology of the project is Agile, the Project Manager will work closely with the product manager to translate epics, stories, and other items on the sprint list into actionable tasks for the delivery team.
Job Responsibilities
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g., staff surveys etc.).
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
- Identify and recommend opportunities to enhance processes, systems, and policies and support implementation of new processes, policies, and systems.
- Ensure accurate cost estimation based on coverage of customer requirements and project scope.
- Manage project budget within mandate.
- Deliver projects on target within due date, budget, and according to scope and project governance.
- Ensure traceability of defined benefits throughout the life cycle of the project and escalate any deviations arising throughout the project.
- Identify project stakeholders; communicate their roles; define level of participation in the project; map their communication needs and manage stakeholder engagement strategies through the project plan.
- Manage each stakeholder group actively through the change cycle.
- Manage the business change, impact across process, systems, and technology.
- Understand roles, behaviours, and operations and define strategies in the project schedule.
- Coach customers and management where processes and systems are changed; ensure the change management process is led and supported together with the customer; capture client needs accurately in scope and ensure sign-off by stakeholders.
- Ensure satisfactory post-implementation review by obtaining final sign-off from customers.
- Keep abreast of legislation and other industry changes that impact the role by reading the relevant newsletters, websites, and attending sessions.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with the team and stakeholders.
- Improve personal capability and stay abreast of developments in the field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced, and certifications obtained and/or maintained within specified time frames.
- Ensure successful implementation of Agile in software projects with improved quality in accordance with business needs and strategic goals.
- Provide expert-level guidance to the software project team in terms of process, system, tools, methods as well as communication, integration, and successful team dynamics through weekly facilitation sessions.
- Integrate with diverse stakeholders by engaging and facilitating with multiple diverse groups across a spectrum of wants and needs.
- Build professional relationships through engagement and regular communication and feedback with all stakeholders using quality metrics and project status reports as drivers.
- Ensure satisfactory post-implementation review and performing retrospectives/inspect & adapt sessions as required.
- Understand and run projects with an agile methodology
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
- Diploma
Preferred Qualification
- Project Management (PMP and CAPM)
Essential Certifications
- Relevant certification in PM practises or methodology (PRINCE/ PMBOK ETC)
Preferred Certifications
Minimum Experience Level
- 3 to 7 years working in a project environment, including exposure to the management of medium to large projects
- Manage multiple projects simultaneously: The candidate should be able to handle several projects at once, working within a program that includes multiple projects.
- Proficiency in Project Portfolio Office (PPO) tool: The candidate must have intermediate proficiency in the PPO tool, with at least 3 to 5 years of experience.
- Banking or financial services experience: Preferred if the candidate has experience in banking or financial services, particularly in projects that deliver software to production
Technical / Professional Knowledge
- Relevant regulatory knowledge
- Cluster Specific Operational Knowledge
- Governance, Risk and Controls
- Data analysis
- Relevant project management platform and tool knowledge
- Principles of financial management
- Information Technology concepts
- Project Tool Kit
- project management principles and methodologies
Closing date: 25 May 2026
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Job Purpose
- To provide proactive, professional legal advice and risk management services with a primary focus on payments and digital banking solutions, ensuring the effective mitigation of legal and regulatory risk.
Job Responsibilities
- Provide expert legal advice on payment solutions, including EFTs, debit orders, real-time payments, and digital payment platforms.
- Advise on regulatory compliance and legal risk management across payment processes and product lifecycles.
- Draft, review, and negotiate contracts, product terms, and customer-facing documentation related to payments and digital banking.
- Interpret and apply relevant legislation (e.g., NCA, FICA, POPIA, PASA rules) to payment products, systems, and operations.
- Support innovation initiatives by advising on legal considerations relating to new payment technologies and platforms.
- Assist in managing legal disputes, complaints, and litigation related to payments and transactional banking activities.
- Collaborate with business stakeholders to identify and mitigate legal and regulatory risks.
- Contribute to process enhancements, policy development, and implementation of systems that support payment solutions.
- Conduct gap analyses, monitor compliance, and support risk and regulatory reporting.
- Participate in audits, provide legal input on findings, and track remediation actions.
- Support knowledge sharing, continuous learning, and team development initiatives.
- Build strong stakeholder relationships to drive business understanding and effective communication.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
- Professional Qualifications/Honour’s Degree
Essential Certifications
Minimum Experience Level
- 8 years’ experience as a legal advisor within the banking or financial services industry
- Strong experience in payments, transactional banking, or digital banking environments
- Sound understanding of the payments ecosystem, including regulatory frameworks and industry standards
- Experience advising on digital platforms and financial innovation (advantageous)
- Proven ability to conduct risk assessments, gap analysis, and regulatory reviews
- Strong stakeholder engagement and communication skills
Technical / Professional Knowledge
- Banking knowledge
- Business Acumen
- Business principles
- Diversity management
- Governance, Risk and Controls
- Legal Risk and practice management
- Nedbank culture and values
- Nedbank vision and strategy
- Regulatory, Legal and Economics Principles
- Research and development
- Stakeholder management
- Business writing skills
- Management information and reporting principles, tools and mechanisms
Closing date: 26 May 2026
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Job Purpose
- To design, prototype, and build next-generation analytic engines and services by applying strong expertise in machine learning, data mining and information retrieval.
Job Responsibilities
- Develop best-in-class statistical models and algorithms
- Conducts advanced statistical analysis
- Provide actionable insights, identify trends, and measure performance
- Create value out of enterprise-wide data
- Provide insights to BI and BA to further exploit and present their models
- Provide strategic direction to data information received
- Apply advanced analytical techniques such as machine learning and artificial intelligence in order to derive business value.
- Conduct data discovery for inclusion in models.
- Collaborate with key stakeholders to obtain business acumen and intellectual property
- Keep abreast with latest tools and techniques
- Understands business problems and designs end-to-end analytics use cases
- Collaborates with model developers to implement and deploy scalable solutions
- Develop complex models and algorithms that drive innovation throughout the organization.
- Ensure improvement of on-time performance and network planning,
- Provide thought leadership by researching best practices, conducting experiments, and collaborating with industry leaders.
- Work with large data sets, simulation/ optimization, and distributed computing tools (Map/Reduce, Hadoop, Hive, Spark, Gurobi, Arena, etc.).
- Ensure understanding of pros and cons of different analytics approaches for problem type.
- Implements more advanced algorithms, e.g., complex descriptive.
- Ensure Quality controls of own work and those of junior scientists.
- Understand current state of analytics more broadly and apply techniques from across industries.
- Map problems and quantify the impact of proposed measures.
- Develop and prioritise use case roadmaps
- Support the achievement of the business strategy, objectives, and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services, and solutions are aligned.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced, and certifications obtained and/or maintained within specified time frames.
- Enable skilling and required corrective action to take place by sharing knowledge and industry trends with team and stakeholders during formal and informal interaction.
- Obtain buy-in for developing new and/or enhanced processes (e.g., operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
- Support the achievement of the business strategy, objectives and values
- Stay abreast of developments in field of expertise
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities
- Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
- Participate and support corporate responsibility initiatives for the achievement of business strategy
- Seek opportunities to improve business processes, models and systems though agile thinking.
People Specification
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Master’s Degree Computer Science, Econometrics, Mathematical Statistics or Actuary Science
Preferred Certifications
- AWS certifications, Microsoft Data Scientist, IBM data engineer or SAS Data Scientist certification
Minimum Experience Level
- Degree in computer science, Data Science, statistics, or operations research or related technical discipline.
- 1 - 4 years’ experience in a data science role
- Cursory knowledge of machine learning, statistics, optimization or related field
- Experience with R, Python, Matlab is required, programming in C, C++, Java
- Experience working with large data sets, simulation/ optimization and distributed computing tools (Map/Reduce, Hadoop, Hive, Spark, Gurobi, Arena, etc.)
- Excellent written and verbal communication skills along with strong desire to work in cross functional teams
- Attitude to thrive in a fun, agile start-up like environment
Behavioural Competencies
- Planning and Organizing
- Collaborating
- Continuous Improvement
- Innovation
- Leveraging Feedback
- Applied Learning
Closing Date: 22 May 2026
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Job Purpose
- The Internal Audit: Data Enablement Analyst leverages data expertise, digital technologies, and generative AI (GenAI) to support Group Internal Audit’s (GIA) Digital Strategy and strategic objectives.
- This role delivers fit-for-purpose data and AI-driven products, enhances GIA’s data and AI infrastructure, and enables advanced analytics, machine learning, and intelligent automation.
- The analyst plays a key role in developing and orchestrating AI agents, deploying solutions via Azure AI Foundry and Microsoft Fabric, and embedding responsible AI practices into audit processes.
Job Responsibilities
- Design and implement GenAI and AI-driven solutions to support audit execution, digital assurance, and intelligent automation.
- Build, fine-tune, and orchestrate AI agents using frameworks such as Microsoft Agent Framework, LangChain, or Semantic Kernel.
- Leverage Azure AI Foundry and Microsoft Fabric to develop, deploy, and manage AI applications and agents within a secure, scalable enterprise environment.
- Enhance data and AI infrastructure to support advanced analytics, machine learning, and retrieval-augmented generation (RAG) pipelines.
- Implement data pipelines, vector databases, and prompt engineering strategies to support GenAI use cases in internal audit.
- Facilitate training and capability building in GenAI tools, prompt engineering, and AI literacy across GIA.
- Collaborate with audit teams, data owners, and IT to align on data and AI needs, ensuring secure and ethical use of AI technologies.
- Continuously monitor AI model performance, retrain and optimize models, and stay abreast of emerging GenAI trends and tools.
- Identify innovation opportunities to improve audit effectiveness through AI and data-driven insights.
Essential Qualification
- Relevant Degree/Diploma/Equivalent in Data Science, Computer Science, Information Systems, or related field.
- A recognized software development certification/degree/diploma e.g. certification in AI/ML, Data Analytics, or Cloud Platforms (e.g., Azure AI Engineer Associate, Microsoft Certified: Azure Solutions Architect (advantageous).
Minimum Experience Level
- 2+ years of experience in data analytics, with exposure to AI/ML projects
- Familiar with Agile development methodologies
- Software development experience is advantageous.
- Hands-on experience with GenAI tools, LLMs, or AI agent development preferred
Technical / Professional Knowledge
- Generative AI and Large Language Models (e.g., GPT, Claude, Llama)
- AI agent orchestration frameworks (e.g., LangChain, Semantic Kernel, Microsoft Agent Framework)
- Azure AI Foundry and Microsoft Fabric for AI and data orchestration
- Data Science, Data Engineering, and Data Modelling
- Retrieval-Augmented Generation (RAG) pipelines and vector databases (e.g., FAISS, Pinecone)
- Machine Learning and NLP techniques
- Python programming for data processing, AI model development, and automation
- SQL and data pipeline development
- Microsoft Office
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Business writing skills
Behavioural Competencies
- Applied Learning
- Communication
- Collaborating
- Decision Making
- Technical/Professional Knowledge and Skills
Closing date: 26 May 2026
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Job Purpose
Job Responsibilities
- Acquire new commercial clients with annual turnover of between R30m - R1b through a process of prospecting and networking to achieve market share growth aspirations.
- Be a trusted advisor to commercial clients in specialised industries (i.e., Agri; Franchise, Fintech, Manufacturing) through continuous professional development; exposure, experience, and personal up-skilling.
- Stay abreast with latest economic trends and developments (i.e., green energy and sustainable agriculture) and applying this knowledge by adding value to client engagements and identifying opportunities to the greater benefit of Nedbank.
- Identify acquisition opportunities through effective ecosystem analysis unlocking the value chain.
- Generate revenue through proactive cross sell strategies by applying specialised Industry and Banking knowledge, managing key internal stakeholder relationships, and executing identified opportunities.
- Perform in depth financial needs analysis to identify cross sell and up sell opportunities in line with business goals.
- Conduct regular portfolio reviews with clients to identify and unlock value add opportunities that contribute to client retention.
- Be proactive in client interaction by adding value through financial solutioning.
- Establish and execute a client engagement plan to ensure all clients are interacted with frequently in line with Nedbank's growth objectives.
- Build trusting relationships through regular interactions with key decision makers within the businesses that forms part of the allocated Business portfolio.
- Earn client trust by being a trusted financial partner and by giving advice and honest constant feedback regarding financial requests.
- Provide a key interface for the client to the bank by having sound knowledge of the bank's products; services and solutions and by coordinating with relevant stakeholders.
- Communicate visitation feedback to internal stakeholders after client interaction to address actionable items and/ or take corrective action where applicable.
- Recommend tailor-made solutions to meet the client's needs by gaining an intimate understanding of the client's business and business environment, and by consulting with relevant stakeholders.
- Manage all business risks and ensure compliance by following regulatory requirements and bank's internal policies and procedures, identifying risks and non-compliances, and taking corrective action.
- Partner with credit manager to manage credit risk of portfolio to minimize potential impairment risk.
- Prepare and present large and complex credit applications consisting of multiple entities and shareholders and by incorporating specialised Industry knowledge and core Banking principles, including the pricing motivation of assets.
- Leverage subject matter expertise to support the digitization of clients in line with the 4th Industrial revolution dynamics.
- Drive client awareness and solution for sustainable development goals in line with the Nedbank purpose.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
Essential Certifications
Preferred Certifications
Minimum Experience Level
- 7 - 10 years experience
- Required: experience in Relationship Management within the financial sector.
- Experience in Business Acquisition is essential.
- Experience in Sales and Deal Origination, specifically related to a Commercial environment.
Technical / Professional Knowledge
- Communication Strategies
- Negotiation skills
- Governance, Risk and Controls
- Relevant regulatory knowledge
- Data Analysis and Interpretation
- Relevant software and systems knowledge
Behavioural Competencies
- Account Planning
- Targeting Sales Opportunities
- Driving Successful Customer Engagements
- Sales Negotiation
- Business Acumen
- Building Trusting Relationships
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Job Purpose
- We are looking for a Manager Credit Risk Early Collections (without direct reports) to provide client service by applying sound credit risk management principles in our early collections space through management of a dedicated portfolio thereby enabling Nedbank to reduce the RRB impairment charge with the view to rehabilitate, in line with the business strategy.
Key Deliverables
- Daily contact with clients and bankers to remediate portfolio across all client portfolio of accounts.
- Credit and Credit Risk assessment and collections of arrears/excesses of all products namely Current Accounts, Savings Accounts, Home Loan accounts, Commercial & Industrial Property, Personal Loan accounts, Term loans and Asset Based Finance [motor vehicles/yellow goods.
Job Responsibilities
- Manage default accounts timeously by obtaining acceptable repayment arrangements or handover portfolio to Legal collections.
- Ensure clean audit in area of responsibility by enforcing adherence to bank policies, process and procedures and industry regulations.
- Managing and preparing portfolio review presentations based on Management Information Systems (MIS).
- Implement sound credit risk management by providing advice on specialized credit risk matters to sales.
- Ensure efficient work ethic and achievement of business unit strategies & goals by proposing innovative ideas to enhance Business processes that facilitate customer experience.
- Provide feedback daily/weekly/ monthly
- Meet clients' expectations by resolving queries within turnaround times.
- Build and maintain effective working relationships by attending regular staff meetings and team building sessions.
- Build strong relationships with bankers by providing upskilling advice on credit processes, policies and documentation.
- Sharing knowledge with all stakeholders.
- Manage own efficiency by drafting and implementing team's strategies.
- Enhance processes by constantly seeking innovative improvements to the credit systems.
- Adapt to changes in Legislation by enforcing the compliance to the changes.
- Address issues raised in culture surveys by participating in the development and implementation of action plans.
- Create a client service culture through various required interventions.
- Support and encourage staff to participate and support corporate responsibility initiative.
- Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
- Generate innovative ideas and share knowledge.
Minimum Experience Level
- Minimum 5 years' experience in a Credit role in a Banking environment
- Minimum 5 years' experience collecting Arrears or Excess accounts
Preferred Qualification
Technical / Professional Knowledge
- Business administration and management
- Change management
- Client service management
- Communication Strategies
- Financial Accounting Principles
- Governance, Risk and Controls
- Organisational systems
- Principles of project management
- Strategic planning
- Management information and reporting principles, tools and mechanisms
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Job Purpose
- To generate; analyse and report reliable; meaningful financial and non-financial information to support the requirements and decision making of the business; in line with Nedbank's strategy.
Job Responsibilities
Card Issuing & Association Accounting
- Manage finance activities for card issuing, focusing on Visa and other card schemes (Mastercard, Amex, Bankserv)
- Process and monitor interchange and scheme-related costs and revenues
- Reconcile card scheme invoices to ensure accuracy and completeness
- Perform monthly journals, reconciliations, and GL processing
- Support the monthly financial close for the card business
Card Product Financial Support
- Analyse financial performance of credit, debit, and cheque card products
- Provide insights on revenue, cost drivers, and profitability
- Ensure accurate and relevant card-related financial reporting
Reporting & Analysis
- Prepare and deliver monthly financial reports and variance analysis
- Provide clear financial insights and commentary to stakeholders
Stakeholder Engagement
- Partner with internal teams to support card finance activities and decision-making
- Resolve financial queries and ensure accuracy of reported information
Continuous Improvement & Governance
- Identify opportunities to improve processes, controls, and reporting
- Ensure compliance with financial policies, controls, and regulatory requirements
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
Minimum Experience Level
- 3–5 years’ experience in financial accounting or finance roles
- Experience in reconciliations, financial reporting, and journal processing
- Exposure to card issuing, payments, or card schemes (Visa, Mastercard, etc.)
- Advanced Microsoft Excel skills (e.g., Pivot Tables, lookups, working with large datasets)
- Experience working with interchange fees, scheme billing, or high-volume financial transactions
Technical / Professional Knowledge
- Administrative procedures and systems
- Banking procedures
- Cluster specific operations
- Data analysis
- Governance, Risk and Controls
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Business writing skills
- Microsoft Excel
- Microsoft Powerpoint
Behavioural Competencies
- Building Customer Loyalty
- Communication
- Decision Making
- Initiating Action
- Managing Work
- Quality Orientation
Closing Date: 26 May 2026
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Job Purpose
- To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations.
Job Responsibilities
Client Engagement:
- Address any concerns relating to the queue flow or digital devices.
- Assist client to download online applications and resolve any log in issues.
- Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
- Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
- Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
- Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
- Educate clients and potential clients on how to subscribe and service their account.
- Educate clients on self-service, digital functionality and features.
- Facilitate a conversation with the client to assist them to complete their service needs online.
- Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
- Meet, greet, establish and clarify client needs and verify documentation and direct clients.
- Nurture strong, long-standing client relationships.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Provide knowledgeable client service that fosters mutual trust and confidence.
Business Operations:
- Accept and service cash transactions over the counter.
- Action control check list applicable to teller, enquiries and foreign functions daily.
- Balance and secure branch stock holding (e.g. cards).
- Control the queuing process and prioritise clients with special needs.
- Destroy old stock (e.g. cards) identified by reports.
- Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
- Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
- Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
- Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
- Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
- Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
- Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).
Risk and Compliance:
- Mitigate risk by controlling counter and drop safe limits according to policy.
- Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.
Nedbank Goals:
- Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
- Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
- Improve digital enticement and migration volumes to self-service devices and online channels.
Essential Qualifications - NQF Level
Preferred Qualification
- Banking Services (example, Higher Certificate in Banking Services - NQF5)
Minimum Experience Level
- 1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.
Technical / Professional Knowledge
- Customer service principles
- Product Knowledge
- Problem solving skills
- Relationship management
- Nedbank security policies and procedures
- Governance, Risk and Controls
- Forex product
Behavioural Competencies
- Building Customer Loyalty
- Earning Trust
- Collaborating
- Managing Work
- Adaptability
- Stress Tolerance
- Continuous Learning
Advert closing date: 26/05/2026
go to method of application »
Job Purpose
- To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations.
Job Responsibilities
Client Engagement:
- Address any concerns relating to the queue flow or digital devices.
- Assist client to download online applications and resolve any log in issues.
- Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
- Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
- Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
- Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
- Educate clients and potential clients on how to subscribe and service their account.
- Educate clients on self-service, digital functionality and features.
- Facilitate a conversation with the client to assist them to complete their service needs online.
- Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
- Meet, greet, establish and clarify client needs and verify documentation and direct clients.
- Nurture strong, long-standing client relationships.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Provide knowledgeable client service that fosters mutual trust and confidence.
Business Operations:
- Accept and service cash transactions over the counter.
- Action control check list applicable to teller, enquiries and foreign functions daily.
- Balance and secure branch stock holding (e.g. cards).
- Control the queuing process and prioritise clients with special needs.
- Destroy old stock (e.g. cards) identified by reports.
- Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
- Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
- Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
- Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
- Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
- Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
- Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).
Risk and Compliance:
- Mitigate risk by controlling counter and drop safe limits according to policy.
- Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.
Nedbank Goals:
- Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
- Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
- Improve digital enticement and migration volumes to self-service devices and online channels.
Essential Qualifications - NQF Level
Preferred Qualification
- Banking Services (example, Higher Certificate in Banking Services - NQF5)
Minimum Experience Level
- 1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.
Technical / Professional Knowledge
- Customer service principles
- Product Knowledge
- Problem solving skills
- Relationship management
- Nedbank security policies and procedures
- Governance, Risk and Controls
- Forex product
Behavioural Competencies
- Building Customer Loyalty
- Earning Trust
- Collaborating
- Managing Work
- Adaptability
- Stress Tolerance
- Continuous Learning
Advert closing date: 26/05/2026
go to method of application »
Job Purpose
- To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations.
Job Responsibilities
Client Engagement:
- Address any concerns relating to the queue flow or digital devices.
- Assist client to download online applications and resolve any log in issues.
- Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
- Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
- Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
- Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
- Educate clients and potential clients on how to subscribe and service their account.
- Educate clients on self-service, digital functionality and features.
- Facilitate a conversation with the client to assist them to complete their service needs online.
- Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
- Meet, greet, establish and clarify client needs and verify documentation and direct clients.
- Nurture strong, long-standing client relationships.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Provide knowledgeable client service that fosters mutual trust and confidence.
Business Operations:
- Accept and service cash transactions over the counter.
- Action control check list applicable to teller, enquiries and foreign functions daily.
- Balance and secure branch stock holding (e.g. cards).
- Control the queuing process and prioritise clients with special needs.
- Destroy old stock (e.g. cards) identified by reports.
- Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
- Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
- Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
- Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
- Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
- Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
- Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).
Risk and Compliance:
- Mitigate risk by controlling counter and drop safe limits according to policy.
- Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.
Nedbank Goals:
- Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
- Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
- Improve digital enticement and migration volumes to self-service devices and online channels.
Essential Qualifications - NQF Level
Preferred Qualification
- Banking Services (example, Higher Certificate in Banking Services - NQF5)
Minimum Experience Level
- 1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.
Technical / Professional Knowledge
- Customer service principles
- Product Knowledge
- Problem solving skills
- Relationship management
- Nedbank security policies and procedures
- Governance, Risk and Controls
- Forex product
Behavioural Competencies
- Building Customer Loyalty
- Earning Trust
- Collaborating
- Managing Work
- Adaptability
- Stress Tolerance
- Continuous Learning
Advert closing date: 26/05/2026
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Job Purpose
- Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.
Job Responsibilities
Client Engagement:
- Respond to client needs by offering the right service and solution.
- Build client trust by applying your expertise and experience to do good for your client.
- Educate clients and potential clients on how to subscribe and service their account.
- Treat clients with respect, build trust, show care and humility in all client interactions.
- Help clients achieve their goals and grow financially.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Entrench clients and deliver value through cross selling.
- Facilitate the sales process by informing clients of the product features and benefits.
- Document client needs analysis and provide corresponding product solutions.
- Obtain referrals from existing clients as well as leads from other business units.
- Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
- Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
- Collaborate with internal stakeholders to provide complete financial solutions for clients.
- Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
- Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure.
- Act with a client first mindset in all client engagements.
Nedbank Goals:
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
- Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
- Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
- Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
- Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
- Support the achievement of the sales and service strategy objectives and values.
- Enable Nedbank's strategy of being financial experts who do good.
- Covert leads into sustainable business for Nedbank in a responsible manner.
Risk and Compliance:
- Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
- Report suspicious transactions to the relevant department.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
- Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
- Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.
Essential Qualifications - NQF Level
Preferred Qualification
- FAIS Approved Qualification
Minimum Experience Level
- 1 - 2 years Retail/Banking Client Service, Sales, Relationship experience
Technical / Professional Knowledge
- Product sales skills
- Sales Strategies
- Product Knowledge
- Customer service principles
- Nedbank policies and procedures
- Customer relationship management
Behavioural Competencies
- Building Customer Loyalty
- Building Trusting Relationships
- Sales Persuasion
- Technology Savvy
- Planning and Organizing
- Adaptability
- Applied Learning
Advert closing date: 26/05/2026
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Job Purpose
- To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations.
Job Responsibilities
Client Engagement:
- Address any concerns relating to the queue flow or digital devices.
- Assist client to download online applications and resolve any log in issues.
- Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
- Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
- Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
- Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
- Educate clients and potential clients on how to subscribe and service their account.
- Educate clients on self-service, digital functionality and features.
- Facilitate a conversation with the client to assist them to complete their service needs online.
- Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
- Meet, greet, establish and clarify client needs and verify documentation and direct clients.
- Nurture strong, long-standing client relationships.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Provide knowledgeable client service that fosters mutual trust and confidence.
Business Operations:
- Accept and service cash transactions over the counter.
- Action control check list applicable to teller, enquiries and foreign functions daily.
- Balance and secure branch stock holding (e.g. cards).
- Control the queuing process and prioritise clients with special needs.
- Destroy old stock (e.g. cards) identified by reports.
- Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
- Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
- Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
- Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
- Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
- Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
- Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).
Risk and Compliance:
- Mitigate risk by controlling counter and drop safe limits according to policy.
- Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.
Nedbank Goals:
- Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
- Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
- Improve digital enticement and migration volumes to self-service devices and online channels.
Essential Qualifications - NQF Level
Preferred Qualification
- Banking Services (example, Higher Certificate in Banking Services - NQF5)
Minimum Experience Level
- 1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.
Technical / Professional Knowledge
- Customer service principles
- Product Knowledge
- Problem solving skills
- Relationship management
- Nedbank security policies and procedures
- Governance, Risk and Controls
- Forex product
Behavioural Competencies
- Building Customer Loyalty
- Earning Trust
- Collaborating
- Managing Work
- Adaptability
- Stress Tolerance
- Continuous Learning
Advert closing date: 26/05/2026
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Job Purpose
- To lead the end-to-end delivery of BCB strategic and business initiatives, ensuring projects are delivered within approved scope, budget, and timelines, while embedding strong PMO governance, financial discipline, and data integrity.
The role is accountable for:
- Driving execution discipline across the project lifecycle
- Ensuring QBR-ready reporting, risk management, and decision enablement
- Managing stakeholder engagement, change impact, and benefits realisation
- Embedding PMO standards, tools, and governance practices across initiatives
The Project Manager acts as a critical enabler of delivery performance, ensuring that projects are not only tracked, but actively managed to successful outcomes aligned to BCB strategy.
Job Responsibilities
End-to-End Project Delivery
- Lead projects from initiation through to implementation and benefit realisation
- Deliver projects within approved scope, budget, and timelines
- Ensure clear delivery plans, milestones, dependencies, and ownership structures
- Proactively manage delivery performance and course correction
PMO Governance & Execution Discipline
- Apply PMO governance frameworks (plans, RAID logs, stage gates, reporting) consistently
- Ensure all project artefacts are complete, accurate, and audit-ready
- Enforce no delivery outside agreed governance frameworks without approval
- Maintain full visibility across project health (RAG, risks, dependencies)
Financial Management & Governance
- Manage project budgets aligned to approved business cases
- Track financial performance, variances, and forecasts monthly
- Identify and escalate financial risks and deviations early
Ensure benefits tracking aligned to defined value outcomes
QBR Readiness & Executive Reporting
- Ensure all project inputs are accurate, complete, and submitted on time for QBR cycles
- Translate project status into clear, decision-ready insights
- Highlight risks, dependencies, and escalation points with impact articulation
- Track actions, decisions, and conditions through to closure
Stakeholder Management & Engagement
- Identify and manage key stakeholders across business, Group, and delivery teams
- Build trusted relationships through structured engagement and reporting
- Facilitate alignment across business owners, sponsors, and delivery teams
- Provide transparency on delivery status, risks, and performance
Risk, Issue & Dependency Management
- Identify risks early and implement proactive mitigation strategies
- Ensure all risks, issues, and dependencies are tracked, managed, and escalated
Change Management & Business Readiness
- Assess and manage business change impact across processes, systems, and roles
- Ensure stakeholder readiness and adoption of new capabilities
- Support post-implementation reviews, retrospectives, and lessons learnt
PMO Tool Adoption & Data Integrity
- Use PMO tools as the single source of truth for all project data
- Ensure project data is accurate, complete, and updated in line with reporting cycles
Contribution to PMO & Team Capability
- Support the development of PMO governance capability and best practices
- Share knowledge and drive continuous improvement in project delivery
Essential Qualifications (NQF Level)
- Matric / Grade 12 / National Senior Certificate
- Relevant Diploma/ Degree in Business / Finance / Engineering / Project Management or related field
Preferred Qualification
Essential Certifications (Advantageous)
Preferred Certifications
- Agile / Scrum certification
- PMO or Programme Management certification
Minimum Experience Level
- 5–7 years’ experience in a project environment
Experience in:
- Business / transformation programmes
- Portfolio / PMO environments
- Financial services or banking (preferred)
Technical / Professional Knowledge
- Project and programme management methodologies
- Financial management and budgeting
- Governance, risk, and controls
- Portfolio management and PMO practices
- Data quality and reporting standards
- Stakeholder engagement and communication strategies
- Change management principles
Behavioural Competencies
- Influencing
- Customer Orientation
- Earning Trust
- Continuous Learning
- Monitoring Information
- Leveraging Feedback
- Planning and Organising
- Decision-making under pressure
- Accountability & ownership
- Delivery focus & execution discipline
Closing Date: 1 June 2026
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Job Purpose
- To develop and monitor the implementation of the Operational Risk Management Framework in Nedbank and its subsidiaries to comply to regulatory requirements and ensure alignment to international best practice.
Job Responsibilities
- Deliver on the Group Operational Risk Management (GORM) strategies and annual business plans aligned to regulatory requirements (BASEL, Banks Act) and take corrective action, where necessary.
- Provide input into the enhancement of the Operational Risk Management Framework (ORMF), methodologies, policies, processes.
- Improve the effectiveness and relevance of internal and external loss operational risk data.
- Review outcome of operational risk practices of stakeholders.
- Monitor and analyse major operational risk losses and control breakdowns.
- Identify regulatory changes and potential future operational risk impacts.
- Compile and/or provide input into internal operational risk reports and external disclosures.
- Engage with stakeholders to obtain an understanding of their operational risk practices to contract, manage and meet expectations.
- Develop and maintain partnerships with stakeholders to facilitate accomplishments of operational risk objectives.
- Become a trusted advisor to, and influence decision making of stakeholders by providing an advisory service, guidance and support on operational risk management practices.
- Facilitate collaboration between stakeholders.
- Collaborate and maintain relationships internally.
- Build and maintain relationships with relevant regulators and other assurance providers.
- Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
- Stay abreast of developments in field of expertise, ensuring personal and professional growth.
- Understand and embrace the Nedbank vision and values, leading by example.
- Identify opportunities to influence the improvement or enhancement of business processes and methodologies adding value to Nedbank.
- Provide input into, and advice on the alignment between regulatory capital and Nedbank Clusters' risk profile and risk appetite by recommending corrective action or mitigating strategies to enable Clusters to reduce regulatory capital.
- Provide input, related to Operational Risk deliverables, into the GORM budget in line with finance requirements and business plans.
- Contract deliverables, services and pricing with Nedbank Clusters and agree transfer pricing allocation to Clusters.
- Use budget allocation effectively. Review Nedbank and Business Unit Plan and ensure delivered systems, process, services and solutions are aligned to support the achievement of the business strategy, objectives and values.
- Share operational risk related knowledge, resources and practices with team to enable upskilling.
- Obtain buy-in for developing new and/or enhanced processes that will improve the functioning of stakeholders' businesses.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Chartered Accountant , Advanced Diplomas/National 1st Degrees
- MBA
Minimum Experience Level
- 5 - 8 years experience in Risk, Governance and Auditing and/or 8 - 10 years experience in banking and/or insurance
Technical / Professional Knowledge
- Banking procedures
- Business terms and definitions
- Communication Strategies
- Data analysis
- Principles of financial management
- Principles of project management
- Relevant software and systems knowledge
- Technologies
- Cluster Specific Operational Knowledge
- Operational risk
Behavioural Competencies
- Building Partnerships
- Communication
- Decision Making
- Stress Tolerance
- Technical/Professional Knowledge and Skills
- Adaptability
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Job Purpose
- To register risk events; and provide support services to Forensic Investigators; thereby ensuring that risks are recorded; investigated; actioned and reported in terms of Nedbank Risk Management Policies.
Job Responsibilities
- Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
- Influence the enhancement of business processes and methodologies.
- Ensure costs are recovered per time allocation and transfer pricing agreements with stakeholders.
- Liaise with stakeholders to fully understand and meet expectations and/or requirements through electronic communication providing feedback to management and stakeholders.
- Build and maintain mutually beneficial relationships by interacting with stakeholders within Group Forensic Services (GFS).
- Contribute to smooth flow of work and maintain relationships with internal and external service providers.
- Manage and prevent potential operational losses.
- Prioritise reported risk events.
- Classify risk events through assessment of category and/or type of event to ensure accurate management information on risk events provided to stakeholders
- Determine completeness of reported risk event.
- Register risk event on case management system by capturing information within timelines and escalate to management for quality assurance and distribution.
- Provide feedback to stakeholders.
- Provide administrative support services to stakeholders.
- Action requests for authentication of identity documents.
- Ensure timeous payment for services rendered, order stationery and re-imbursement of staff expenses by capturing Group Finance (GFD) vendor payments, procurement and staff re-imbursements by processing the amounts on the relevant system.
- Ensure smooth operation and service delivery to GRS by administering travel, accommodation, venue and equipment bookings per relevant policies.
- Ensure compliance to company standards by managing the asset register through purchasing, updating and maintaining it.
- Manage the onboarding process of new employees.
- Comply with risk standards and policies.
- Understand and embrace the Nedbank vision and demonstrate the values.
- Improve personal capability and stay abreast of developments in field of expertise.
- Support personal growth and enable effectiveness in performance of roles and responsibilities.
- Maintain knowledge management, and improve team success by sharing knowledge with team and ensuring that information is provided correctly to stakeholders.
Essential Qualifications - NQF Level
Preferred Qualification
- Matric / Grade 12 / National Senior Certificate.
- Relevant NQF 5 or higher is finance related qualifications.
Minimum Experience Level
- 2-3 years experience in banking and/or operational back-office environment in a financial institution
Type of Exposure
- Communicating internally
- Working with clients to solve client problems
- Building and maintaining effective relationships
- Managing customer expectations
- Comparing two or more sets of information Working with a group to identify alternative solutions to a problem
- Interacting with diverse people
- Working in a fast-paced environment
- Managing conflict situations
- Answering manager questions
- Capturing data
- Completing various administrative and secretarial duties (e.g., answering phones; making copies; filing)
- Interacting with regulatory and industry bodies
Technical / Professional Knowledge
- Administrative procedures and systems
- Banking procedures
- Branch processes and procedures
- Client service principles
- Filing techniques
- Governance, Risk and Controls
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Business writing skills
Behavioural Competencies
- Applied Learning
- Collaborating
- Decision Making
- Driving for results
- Managing Work
- Quality Orientation
Cloisng Date - 27 May 2026
Method of Application
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